Pools-Hot Tubs-Fitness Equipment-Brantford-Burlington-Hamilton-Kitchener-Mississauga-Oakville-St.Catharines-Fitness Equipment-Hot Tubs-Pools

Pool Reviews From Our Customers:

I am not one of your largest customers, but I have occasion to visit your Burlington location about a dozen times each year.

As a pool and hot tub owner I have come to learn that your Burlington store has several points of difference that have made me a loyal customer.

1. Staff access: I have always been able to quickly access a helpful staff member to answer questions or help me find what I need quickly.

2. Staff Knowledge and Professionalism: from the staff on the cash, to the the staff in the aisles to your parts desk - I have consistently been met with the utmost professionalism and courtesy. These virtues are only outdone by the broad depth of knowledge demonstrated by the parts desk team.

3. Store layout and product variety: you consistently keep your store equipped with the latest products in the pool, spa and outdoor living, and continuously outdo yourself with a welcoming, trendy layout.

I congratulate you and your team for what is surely a winning attitude and formula for running a successful operation. Rarely have I seen such consistency across all facets of a retail operation in customer service excellence.

Thank you,
Gerry, Hamilton

Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it!

This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer First attitude! If the opportunity arises, I would not hesitate to recommend Pioneer to any of my friends.

Thank you again

I have recently moved into a house (with pool) in Brantford. Pool was in poor shape. As a result of the pool's condition I have been to this store at least 8 times to purchase replacement parts for the filtration system up to a salt water chlorinator as well as other items to enhance the pool itself.

On each and every occasion, I have been treated in an exemplary manner by your staff at this location. Let me expand on that comment,
Each and every time I enter the store I receive a friendly greeting by an associate of yours. It may not be at the front door, which is fine, and it is very often that I am greeted by more than one person. I am always asked in a non-aggressive, friendly manner if I need help. If I reply yes, I am the focus of that person's attention. It is not a matter of them saying the item is in aisle 5, this person takes me to the area and explains the different items I am looking at. If I have a question it is answered. They personally assist me with my purchase.

It does not matter if I am buying a skimmer head or a salt water chlorinator, the level of service is the same, outstanding. I can honestly say that I have enjoyed shopping at this location. Your people have educated me in the ways of the proper and safe ways of maintaining a swimming pool in very short order. It may not be a full education, but it is pretty close !

Your staff from managers to floor people to the stock folks in the back are to be commended in my opinion. No only are they knowledgeable about their products, they are efficient without being rude or aggressive. Originally, I was planning on purchasing most of my pool products in the United States, not because of price, but due to the high level of customer service they offer. The staff at your store make this excursion unnecessary. Not only will I continue shopping at this store, I will continue to tell my friends to frequent your business.

Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured "The Belmont" set was BY FAR the most popular! It's winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your generosity was most appreciated!

I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn't even shop around since she knows I'm very particular as to product and service along with price and Pioneer fits all categories.

“I have to tell you that the excavators were top notch. I don't know how they dug such a perfect shape (it was a work of art!) They were quick, efficient, very personable and cleaned up after they left. Super team!”

“Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued success. I will highly recommend your business!”

“Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”

“This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.”

“Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has the pool process down to an art.”

“Although my neighbours may eventually be satisfied with their pools by other pool companies, two of the pools that started two months before ours are still under construction four months later as I write this letter.”

“A friend of mine has just purchased a pool heater and a new liner from you and couldn't stop talking about how good you guys treated them. He also mentioned that your pricing was very competitive.”

“I wanted to drop you a line to let you know how pleased we are with the service that we received from your company. With an aging home, we have dealt with many service providers in the past 8 years, and have often been disappointed by the lack of customer service. Our experience with Pioneer was excellent from start to finish. I can't tell you how much this means to us.

From your initial assessment of the problem, to my interactions with the service representatives at your office, to the person who actually completed the work, every person that I dealt with was helpful, courteous, knowledgeable and professional. I would recommend and have recommended Pioneer to my friends and neighbours.

Thanks to the timely repair, we are enjoying our pool again.”

Pioneer Family Pools now offers patio furniture, patio furniture accessories, billiards and fitness equipment, including home gyms, treadmills, and Bowflex equipment, at selected locations below, this compliments our wide selection of hot tubs, spas, inground swimming pools and above ground swimming pools.