Just a note to express my thanks for all the work done to get my new hot tub. It is truly rare to find companies like Watkins and Pioneer Pools to come to the party and deliver on the warranty without hesitation or argument but to get two companies to work together to get the entire tub replaced without difficulty is amazing! I am very satisfied with all your hard work and excellent customer service.

Mr. Prosnick,

I felt compelled to inform you how pleased my family is with the purchase our new Grande Spa from your Burlington location. Bryan Peters passion to inform and creatively address our budget and needs exceeded my expectations. He was helpful and pro-active from start to finish.

I must also send praise to your service desk and service staff. My calls were promptly addressed and everyone who was involved assured myself and my wife we made the right purchase from your Burlington location.
We cannot say we had a seamless install. But I truly feel the experience assured us you have a team of professionals who stand not beside but set standards among your competition. They were two steps ahead of me and thought in a pro-active manner.

We are still making subtle changes to our property but you and Bryan are welcome to see our project anytime. I think you will be impressed with what surrounds our hot tub.

Thank you for servicing the Burlington region. And please let all your staff involved in our experience know we appreciate the time and effort.

Sincerely,
Michael Bradbury

Thank you so much for helping me find the perfect spa for my family. With so many product choices and dealerships to choose from, it can become quite confusing. The time you spent with me to ensure I selected the best model for my family is greatly appreciated.

Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furtinure purchases. We'll be back next season to "upgrade" our patio set.

Once again thank you for your time, professionalism and no-pressure sales approach.

All the best,
The Tyson Family

Being new to the area, we didn’t know where to go to buy our first Spa and to be honest, we went to Pioneer because it was local. From our first visit we were impressed, the showroom is a pleasure to visit and the range of products available is tremendous. The staff are very knowledgeable and helpful, but without being pushy. Their attitude is very professional and they are very friendly towards all potential customers, whether they buy anything or not!

We weren’t quite sure what we wanted, other than something within our budget and suitable for our family needs. The staff spent a lot of time with us and talked through all the options and the pros and cons of each. We decided on the Caldera Niagara which was on sale and seemed like a very reasonable price. Before placing the order we felt obliged to check out the competition to find out whether it really was a good deal so we visited a few other spa retail showrooms in the area. I am pleased to say that nowhere else gave us the same level of attention, service and information. We did not feel that the competitor products were of the same quality and value and we were20happy to place the order with Pioneer who held on to the spa for several weeks until we had prepared the site for installation.

The installation went very smoothly with only a minor hiccup which was quickly resolved. When it was up and running, we had a lot of help from the sales staff and water testing lab staff to test the water and optimize the chemical treatment. Since then we have been thrilled with our purchase and always go back to Pioneer for all our pool and spa needs and wouldn’t dream of going anywhere else.

“The hot tub is great! I have been getting alot of use out of it and expect to get alot more as the weather cools. Thanks for all your help Bryan...you made the whole process very easy.”

-Bryan Lang
Caldera C45 spa

“Greg & Bryan, Just a quick note to thank you both for making the purchase of our Hot Tub an easy one! There was no pressure and great salesmanship, you both know your products well and made my choice easy and without pressure. Your install team were fantastic, very knowledgeable, kind and courteous and I was truly amazed that every little piece of packaging was taken away (so used to having to do this  annoying task myself). My first experience with Pioneer Pools will definitely not be the last, everyone that I have dealt with at your store have been so helpful and patient”

-Tony Chapman

“I purchased a Caldera spa (Niagara model) from Pioneer Pools a couple of months ago and have been extremely pleased with it's comfort & performance. The spa has been extremely easy to maintain, and has offered all of our family members many hours of relaxation & enjoyment. The follow-up from Pioneer Pools has been excellent, and I would gladly recommend the purchase of a Caldera spa from Pioneer Pools”

-Ross Mcleod