Customer Feedback & Testimonials

Customer Feedback, Reviews & Testimonials

Customer feedback, reviews and testimonials from our satisfied customers helps you know who you are buying your pool from!

Service

Twain and Mike- I wanted to provide you both with some feedback on our experience with your services. In my profession I work with and audit organizations all over the world helping them develop and implement World Class Management Systems that will deliver expected results. I can safely say that my experience with both Pioneer and Outdoor Lifestyles has been exceptional. The professionalism, quality of workmanship and responsiveness to questions and concerns has been very much appreciated. I have had many inquires about my backyard and I do not hesitated to recommend either one of your organizations. As you have obviously figured out the best way to manage your business is to do the job right the first time! Your clients will become your sales-force, for some organizations this is extremely powerful for others that have not delivered it can devastate their business. With my many years in this business I have learned that you must provide timely feedback to organizations- good, bad or indifferent. The truly world class companies will use this as a compass to either drive improvement or re-enforce the direction. Thank you both for a job well done! Regards, David

Pools

Few of us do take the time to say "Thanks for great service and help". This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions and is always very pleasant and knowledgeable. A real pleasure to go in, look in her office and receive a smile and the " Hey can I help you look". Thank you Sandra. – Eric
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer First attitude! If the opportunity arises, I would not hesitate to recommend Pioneer to any of my friends. Thank you again
I have recently moved into a house (with pool) in Brantford. Pool was in poor shape. As a result of the pool's condition I have been to this store at least 8 times to purchase replacement parts for the filtration system up to a salt water chlorinator as well as other items to enhance the pool itself. On each and every occasion, I have been treated in an exemplary manner by your staff at this location. Let me expand on that comment, Each and every time I enter the store I receive a friendly greeting by an associate of yours. It may not be at the front door, which is fine, and it is very often that I am greeted by more than one person. I am always asked in a non-aggressive, friendly manner if I need help. If I reply yes, I am the focus of that person's attention. It is not a matter of them saying the item is in aisle 5, this person takes me to the area and explains the different items I am looking at. If I have a question it is answered. They personally assist me with my purchase. It does not matter if I am buying a skimmer head or a salt water chlorinator, the level of service is the same, outstanding. I can honestly say that I have enjoyed shopping at this location. Your people have educated me in the ways of the proper and safe ways of maintaining a swimming pool in very short order. It may not be a full education, but it is pretty close ! Your staff from managers to floor people to the stock folks in the back are to be commended in my opinion. No only are they knowledgeable about their products, they are efficient without being rude or aggressive. Originally, I was planning on purchasing most of my pool products in the United States, not because of price, but due to the high level of customer service they offer. The staff at your store make this excursion unnecessary. Not only will I continue shopping at this store, I will continue to tell my friends to frequent your business.
Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured "The Belmont" set was BY FAR the most popular! It's winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your generosity was most appreciated!
Purchased a custom pool safety cover from Brian after some initial research of various companies. He's able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and they helped on after sales questions. Have also been purchasing pool supplies and parts from Pioneer for 2 years and their staff are always helpful and prices are reasonable, and never get the feeling of being pressured or BS.
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas and Vijay for doing a great job with the gas and electrical hook ups. We love our backyard and it's all thanks to you folks. Thanks again. Scott and Mary Sullivan
The job was completed quickly and professionaly. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a "no nonsense" attitude. They were referred to us and I would recommend them to anyone. Celia
Richmond Hill
We talked to a gentlemen at pioneer pools and gave us alot of information about pools and prices and helped us decide what would be good for us or what price range. We wanted this one above ground pool just something to cool down in for the summer and we ended up deciding on one he said there was one left so we paid and waitting for it. Then we get a call from the same gentlemen saying that the warehouse made a mistake and didnt have one so he offered us one that was alittle bit better and alittle bit more in price but he did give us a deal on it and also some of the assorries for it to. I would recommend pioneer pools to anyone. I have tried other pool places but this one they do everything for you if something happens to your pool or even just a small part and also the guys that came to install the pool were so nice and did the work fast and cleaned everything up after. Robert Macdonald
Hamilton
With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren't home (and had already turned off the outdoor taps) making it difficult to fill the water bags that hold the tarp in place. They actually sourced water themselves to fill it (rather than stopping the job). Amazing job we will definitely use them next year! Sebastian, Toronto
Bryan is a true professional ! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided to give it one more shot this spring. After discussing the details with Bryan, we came over for a site visit an said the access was more than acceptable and they have done installs where they have set up a conveyor belt system to dig out the pool. As soon as I heard this I knew Pioneer was the team for the project. Very simple and straight forward process, they made it easier than buying a car. Two short visits later e had out dig scheduled and we were ready to go. Bryan connected with our contractor looking after the armor stone walls and pattern concrete and we were in business. From the dig all the way through to the final equipment set up , these guys know how to make things run and work smoothly. Like a well oiled clock ,tams show up on time, do what they need to do and move on. We are so happy with the Pioneer pool and have enjoyed it since June 1st this year. if you are looking for a pool and all into this not knowing much about the process, your will be very comfortable with the process Pioneer has to complete the pool . They have been great !!!! Top Marks !!!! The after service and follow up has been fantastic !!!! Thank you to everyone at Pioneer pools !!!! Jon Connor
Mississauga
Great! Thanks, not sure when we will make it there but within the week for sure. Omg the pool is AMAZING! seriously, we couldn't be happier! And I'm in love with my liner choice :) thanks so much for your help, u were so great through it all. I truly appreciate all your hard work in making this project as smooth as it could be. Thanks again! Sandi, Georgetown ON
Dear Twain, We're loving the pool! Thank you! Everyhting has been fabulous! Mato & Rose Bilic
I wanted to send you a quick message to let you know that the kids are loving the pool and the adults too :). I must also compliment you on a great job. I have worked with a lot of contractors before and couldn't get over how courteous you were to our space and kept the site so CLEAN! I especially want to mention the excavating and how very professional it was, It was so nice to always have an update, letting us know what's going on and what to expect next. Such a great experience. Thanks for everything. -Bryan, Cambridge, ON
From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, and offered to even help us with anything we needed upon closing the pool. We have a beautiful pool, and the team at Pioneer helped to make our experience One to Remember. Yeah to good Customer Service! --- Linda and Al, Hamilton
Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well aware, this is not only rare with renovations, but almost unheard of completely. He came over and mapped our pool out. He was kind and patient in answering our questions, and tolerating a very excited 2 year old J Members of his crew arrived punctually the next day and began the excavation process. They were kind and courteous not only to us, but our neighbors. They did everything in their power to not interfere with the neighbors daily routines or create undue mess for them. The neighbors on both sides of our home took the time to mention this to us. The following day John and his crew arrived and worked tirelessly in 32 degree heat. They were absolute professionals. John continued to patiently deal with our excitement and lack of knowledge as only a true professional can. His honest and experienced answers gave us comfort. Chris, yours is the pride and privilege of not only working with, but associating your name with trades professionals who are part of a dying breed. They are honest, ethical and sincere. A true rarity not only in the skilled trades but in society in general. I would be proud and honored to provide reference for either Pioneer Pools, Hamilton location, or John and his crew. Please accept my gratitude for all of the work and effort you have exhausted in giving our daughter “her pool” and extend our warmest thanks to John, and his crew. Mary Hanna
Good evening, myself and my husband Joe, just wanted to take a moment to express our appreciation for the excellent service provided by "Jimmy" at your Burlington store. We were quite upset to find out that our duo clear cartridge had stopped working, and after reading the fine print on their on line warranty we were concerned that our system would not be covered, as we had not saved each replacement filter box UPC code as stipulated. My husband contacted Jimmy on Aug.13th, and the next day Jimmy called back to let us know that we could just bring in the old part and pick up a replacement part for free. In fact Jimmy went over and above and delivered the replacement unit to our house. We have been using Pioneer for all of our pool supplies and to annually open and close our pool, and will certainly continue to do so. It is refreshing to receive good old fashioned "great" customer service. Thanks Jimmy, Sincerely, Rosemary and Joe da Costa
Jim, thank you so much for sending us those wonderful, hard working, proud young men!! Kelly and Patrick’s work ethics and professionalism are commendable! They finished their job in record time and left the sight spotless. Dave and I are the happiest resident of North Port. Please, if you are ever in the county, drop by to see our magnificent pool. We’ll begin the surround deck next week. Thank you again for your amazing professionalism and your willingness to help our dream of having a beautiful pool come true! God Bless you and have a wonderful Easter Holiday! Sincerely, Anne and Dave Arcand
Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can't say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. Your help with the permit/inspection was greatly appreciated. Considering some of the obstacles (concrete patio) everything went off without a hitch. Pool looks awesome. Now we just have to learn how use the thing. Thanks, Ryan

Inground Pools

Please extend our family's thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the same day that we made our initial cold call inquiry - couldn't say that about the other pool companies we contacted. He was very knowledgeable about his product and we never experienced any pressure to sign a contract. When we had additional questions, he responded immediately and he was a pleasure to negotiate with. Our pool was completed within five days and the workmanship was great. We had a minor complaint about one of the recommended electricians not calling us back and Jeremy apologized to us on behalf of the company and advised that he would look into our concerns. Jeremy got back to us forthright and offered for us to pick out some pool toys and accessories at your store. When our Jiffy Aqualink system antenna was not responding to the remote, a call was placed to the manufacturer and someone came by to fix it within hours. Incredible service! Jeremy realizes that referrals come from satisfied customers and that satisfied customers show their loyalty to the company that takes care of them! We will highly recommend Pioneer Pools to all of our friends! Thanks, Stan
Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales representative, Andrew. He was absolutely a pleasure to work with. Our unique pool situation – due to an easement issue – made for sevearal extra calls and a multitude of questions and Andrew's patience was unfailing. He truly deserves so much credit. Thanks again and we are looking forward to years of enjoyment splashing around! Yours truly, The Wiseman Family
“I have to tell you that the excavators were top notch. I don't know how they dug such a perfect shape (it was a work of art!) They were quick, efficient, very personable and cleaned up after they left. Super team!”
“Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”
“Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has the pool process down to an art.”
“Although my neighbours may eventually be satisfied with their pools by other pool companies, two of the pools that started two months before ours are still under construction four months later as I write this letter.”
We recently purchased our second inground pool with Pioneer Markham for our new home. We dealt with Brian on our previous purchase, and it was a no brainer in deciding to deal with him again. At no time during the research stage with our first pool did we feel any pressure with Brian or Pioneer Pools. He simply answered all of our questions and concerns and pointed out a few things we should avoid or look out for that no other competitor brought to our attention. Construction was on time and we had a completed pool within 12 days of the initial dig. We have and will continue to use Pioneer to open and close our new pool since their after service has also been excellent. I have and will continue to refer Pioneer Pools to anyone looking for a pool. Stef & Brad Richmond Hill
Met with Brian Durand, manager of the Markham location in August 2006. He came to our home, took measurments of the back yard to insure a proper fitting pool, and supplied us with a portfolio of information. There was no pressure to sign, he wanted us to take our time and decide on style and options. After a week, a million answered questions, and reviewing other quotes we gave Brian a call back. We signed to have an 18 x 32 Lagoon installed in the spring of 2007. The crew led by Dave Crookshank arrived April 18th and on May 9th I dove into my new pool. At no time did I feel that I was receiving inferior products, construction, or attention to detail. No short cuts were taken. The crew was always polite and cleaned up after themselves. Thanks Guys for great job... Kate Richmond Hill
We're very happy how the pool has turned out so far. Ryan and his crew did an awesome job, and were extremely professional throughout. Great guy to deal with! - Ryan M. Brampton
Hi Jeremy, Ryan finished up concrete yesterday so ball is in Mikes court for the next little while. I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met. - Stewart

Onground Pools

Ryan Pool installation and package met or exceeded our expectations. Your company delivered on schedule and the staff that were on site worked professionally and cleaned up afterwards. We are very pleased with this experience and would certainly recommend you to our friends. Thanks Tom and Katherine
“Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued success. I will highly recommend your business!”
“This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.”

Aboveground Pools

I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn't even shop around since she knows I'm very particular as to product and service along with price and Pioneer fits all categories.
Hi Mark, We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we're very confident in our purchase and in your product. We wish you the best of luck in your career but doubt that you will need it. Cheers! Mario and Bella, Orillia

Patio Furniture

Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured "The Belmont" set was BY FAR the most popular! It's winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your generosity was most appreciated!
To Whom It May Concern, We want to pass along our thanks to Ilene and Jeff at your Rymal Road, Hamilton store for excellent service!!! We had purchased a 10 x 10 gazebo in March, to replace a big box unit. When we assembled it on Easter weekend, we found the canopy and walls were defective. They were "stuck" together and could see weakness in these spots. Ilene provided a new canopy and walls, but the canopy was too small - by about 2-3" on the last corner. After measuring and consulting with Jeff, we tried another canopy from a new gazebo kit, but had the same result. They told us that a new shipment of canopies were coming in late May, or if we were willing to dismantle the original gazebo, they would provide a new kit complete. Summer's are short and hey what's a couple hundred screws!! We know from experience that we would not get this kind service from the big box gang like Home Desperate, Very Lows and Groana. We were so taken by the service that we had trashed the original carton, so we returned the new carton to repackage the original defect. Again, thanks to Ilene, Jeff and Pioneer for excellent customer service!!! We enjoyed the new gazebo this weekend!! Sincerely, Paul & Lynn James
I am a recent customer of the Pioneer Family Pool store on Fairview St where I had the pleasure of meeting Sharon. My husband and I arrived at the store to see patio sets on display just before the store was to close. Sharon not only took the time to understand exactly what we were looking for but made several suggestions that led us to find the absolute perfect set for our family. We were thoroughly impressed by her knowledge of the store inventory, the superior customer service and follow-up Sharon provided and her passion as a Sales professional. We will definitely be telling others about the wonderful service Sharon gave us and would be happy if you can recognize her effort that completely exceeded our expectations! Janice O’Reilly, Burlington Resident
Hi Courtney, Well what a different story today! It was a treat to arrive home to, and I've had some fun adding some touches. I'm sending you some pictures - thought you might like to see. Thank you for everything. Have a blessed season! Dove

Hot Tubs

The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa. Delivery staff were friends and efficient and arrived at the scheduled time. We are now enjoying our new spa and we wouldn’t not hesitate in recommending Pioneer Pools to family and friends. Jackie & Mike Ireland Burlington, Ontario
We walked into Pioneer Pools in Markham, one wintery March day and met Kyle. We explained to him that we wanted to redo our small downtown Toronto back yard and we wanted a 2/3 person hot tub. After asking us some questions about the size of our space and our planned usage, Kyle made several suggestions and took time to explain to us the differences of his suggestions using the floor models (as the showroom did not have any 2/3 person tubs on the floor). We felt no pressure to make a purchase and Kyle was more than happy to take his time to educate us. We took time to do our own research and decided to place our order with Pioneer Pools and Kyle. We explained to him that since we were getting our back yard landscaped at the same time and were planning to access it via a neighbour’s lot that the time window would be tight for the delivery of the tub as it had to mesh with the landscaper’s timeline. The window was tight about 3 hours, but Kyle assured us that this could be met. Sure enough, the scheduled day of the delivery, our Hot Tub arrived within the time window and our back yard was landscaped and Hot Tub set up within the time frame. We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly. Thank you Kyle and Pioneer Pools for the wonderful sales experience and after care Dave Richmond Hill
We have been dealing with Brian for over 25 years. Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian. He has always taken the time to help me with numerous pool problems that have occured over the past 10 years. Excellent people to deal with, I would recommend them to anyone Richmond Hill
Dale Craig. It would be my pleasure to share the great expierence we had purchasing our pool and spa from Pioneer Family Pools. In particular our dealings with Dale Craig from the Hamilton store. Dale is knowledgeable and courtesy - his best attribute by far is his willingness to listen to his customers, something that is all too often overlooked in today's retail market. Our family is thrilled with our Caldera Spa and Aqua leader pool. While there were just minor configuration issues in our initial setup (as we chose to install our pool ourselves) Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price. Sincerely Adam and Susan Hunter and Family. St. George. ON
Good Day Harry( July 20, 2012) Earlier this year, we made our way into Pioneer Pools as we were in search of a Spa and were doing that Shop Around and Compare. Erich Rother was the employee who approached us. With-in moments, Erich had built a strong relationship with us. The obvious is that Erich explained the features and benefits of Pioneers Products in detail. However, what I appreciated the most was that he also informed us of the Pros & Cons of your competitors products. We had already taken a look at two competitors and both of them were extremely negative when it came to the competition. Erich, not even once, ever shot them down. All he did was tell us what to look for and different questions to ask when we go back into the “other” stores. And, to be honest, we did go back into one store, and weren’t too pleased with their negativity towards Pioneer. We never did go back to the second place as we felt it would be a true waste of time. We just wanted to get back to our sales rep at Pioneer and chat with Erich about which Spa would suit our needs. Erichs professionalism & positive attitude made our purchase of our Spa easy, but, it was Erichs knowledge of how to maintain the Spa that we found extremely helpful. Not only did Erich have all of the answers to our “many” questions and “many” trips into the store, but not once did Erich ever make us feel like we were inconveniencing him. Erich was always polite and enthusiastic and made us feel like we were the most important people when we walked in. A few months later, we decided to purchase a pool. Naturally we were back at Pioneer Pools hunting Erich down. We trusted him 100%..!! As we were making our purchase, it dawned on me……….. We hadn’t even considered “shopping around.” This speaks volumes..!! It takes an exceptional employee to win over customers so that it doesn’t even cross the customers mind to look elsewhere..!! You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please. Thanks to Erich, (and with-out hesitation) we will highly recommend Pioneer Family Pools,,,!! Sincerely, Brian and Wendy Lyle

Services

I am not one of your largest customers, but I have occasion to visit your Burlington location about a dozen times each year. As a pool and hot tub owner I have come to learn that your Burlington store has several points of difference that have made me a loyal customer. 1. Staff access: I have always been able to quickly access a helpful staff member to answer questions or help me find what I need quickly. 2. Staff Knowledge and Professionalism: from the staff on the cash, to the the staff in the aisles to your parts desk - I have consistently been met with the utmost professionalism and courtesy. These virtues are only outdone by the broad depth of knowledge demonstrated by the parts desk team. 3. Store layout and product variety: you consistently keep your store equipped with the latest products in the pool, spa and outdoor living, and continuously outdo yourself with a welcoming, trendy layout. I congratulate you and your team for what is surely a winning attitude and formula for running a successful operation. Rarely have I seen such consistency across all facets of a retail operation in customer service excellence. Thank you, Gerry, Hamilton
Mr. Moffat & Mr. Poworyznyk, Please extend our family's thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the same day that we made our initial cold call inquiry - couldn't say that about the other pool companies we contacted. He was very knowledgeable about his product and we never experienced any pressure to sign a contract. When we had additional questions, he responded immediately and he was a pleasure to negotiate with. Our pool was completed within five days and the workmanship was great. We had a minor complaint about one of the recommended electricians not calling us back and Jeremy apologized to us on behalf of the company and advised that he would look into our concerns. Jeremy got back to us forthright and offered for us to pick out some pool toys and accessories at your store. When our Jiffy Aqualink system antenna was not responding to the remote, a call was placed to the manufacturer and someone came by to fix it within hours. Incredible service! Jeremy realizes that referrals come from satisfied customers and that satisfied customers show their loyalty to the company that takes care of them! We will highly recommend Pioneer Pools to all of our friends! Thanks,
Stan
Few of us do take the time to say "Thanks for great service and help". This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions and is always very pleasant and knowledgeable. A real pleasure to go in, look in her office and receive a smile and the " Hey can I help you look". Thank you Sandra.
Eric
Pool installation and package met or exceeded our expectations. Your company delivered on schedule and the staff that were on site worked professionally and cleaned up afterwards. We are very pleased with this experience and would certainly recommend you to our friends. Thanks Tom and Katherine
Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning our own pool. I would like to make specific mention of our sales representative, Andrew. He was absolutely a pleasure to work with. Our unique pool situation – due to an easement issue – made for several extra calls and a multitude of questions and Andrew's patience was unfailing. He truly deserves so much credit. Thanks again and we are looking forward to years of enjoyment splashing around! Yours truly,
The Wiseman Family
I am not one of your largest customers, but I have occasion to visit your Burlington location about a dozen times each year. As a pool and hot tub owner I have come to learn that your Burlington store has several points of difference that have made me a loyal customer. 1. Staff access: I have always been able to quickly access a helpful staff member to answer questions or help me find what I need quickly. 2. Staff Knowledge and Professionalism: from the staff on the cash, to the the staff in the aisles to your parts desk - I have consistently been met with the utmost professionalism and courtesy. These virtues are only outdone by the broad depth of knowledge demonstrated by the parts desk team. 3. Store layout and product variety: you consistently keep your store equipped with the latest products in the pool, spa and outdoor living, and continuously outdo yourself with a welcoming, trendy layout. I congratulate you and your team for what is surely a winning attitude and formula for running a successful operation. Rarely have I seen such consistency across all facets of a retail operation in customer service excellence.
Thank you, Gerry, Hamilton
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer First attitude! If the opportunity arises, I would not hesitate to recommend Pioneer to any of my friends.
Thank you again
I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn't even shop around since she knows I'm very particular as to product and service along with price and Pioneer fits all categories.
“Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued success. I will highly recommend your business!”
“This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.”
I just wanted to say that Don and his crew were incredibly excellent ! Professional all the way ! Even the younger guys doing all the hard work, were polite and courteous....They cleaned up the work site totally...So far the experience with Pioneer has been fantastic. Cheers.....Alan
It would be my pleasure to share the great expierence we had purchasing our pool and spa from Pioneer Family Pools. In particular our dealings with Dale Craig from the Hamilton store. Dale is knowledgeable and courtesy - his best attribute by far is his willingness to listen to his customers, something that is all too often overlooked in today's retail market. Our family is thrilled with our Caldera Spa and Aqua leader pool. While there were just minor configuration issues in our initial setup (as we chose to install our pool ourselves) Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price. Sincerely Adam and Susan Hunter and Family. St. George. ON
On each and every occasion, I have been treated in an exemplary manner by your staff at this location. Let me expand on that comment, Each and every time I enter the store I receive a friendly greeting by an associate of yours. It may not be at the front door, which is fine, and it is very often that I am greeted by more than one person. I am always asked in a non-aggressive, friendly manner if I need help. If I reply yes, I am the focus of that person's attention. It is not a matter of them saying the item is in aisle 5, this person takes me to the area and explains the different items I am looking at. If I have a question it is answered. They personally assist me with my purchase.
Your staff from managers to floor people to the stock folks in the back are to be commended in my opinion. No only are they knowledgeable about their products, they are efficient without being rude or aggressive. Originally, I was planning on purchasing most of my pool products in the United States, not because of price, but due to the high level of customer service they offer. The staff at your store make this excursion unnecessary. Not only will I continue shopping at this store, I will continue to tell my friends to frequent your business.
Thank you so much for sending us those wonderful, hard working, proud young men! Kelly and Patrick’s work ethics and professionalism are commendable! They finished their job in record time and left the sight spotless. Dave and I are the happiest resident of North Port. Please, if you are ever in the county, drop by to see our magnificent pool. We’ll begin the surround deck next week. Thank you again for your amazing professionalism and your willingness to help our dream of having a beautiful pool come true! God Bless you and have a wonderful Easter Holiday! Sincerely, Anne and Dave Arcand
Twain Don Leavitt and his team just left here about 15 minutes ago. Never before have I seen such a level of professionalism and efficiency... His crew was courteous and fast with there clean up....and the smooth coat looks fantastic....Can't wait for the liner ! Cheers.....Alan
Hi Chris; This morning I have about 15 min. to relax before I go back to the job of landscaping my back yard around my new pool; so I wanted to take the time and say thanks and great job to all of your staff; you have being as efficient at co-ordinating the whole job as I could have hoped for, answered all my questions and kept me well informed of the process. But the real credit goes to your crew for getting into my backyard and dropping an onground pool in there in 2 days then dropping the liner in and filling the pool in another 1/2 day. Very impressive! My hat goes off to John for getting that pool exactly where I wanted it, hooking up all the connections in my shed where I wanted them and making sure the pool was perfectly level on top and sloped just the way I wanted on the bottom. Thanks John, watching you work reminded me of old school trades people who took pride in what they did and I can see u do to. Phil was my bobcat operator; what an amazing job he did! My backyard is a nightmare to get in and out of with a 10 foot climb over a 25 foot span but he got his machine in and then dug thru rock and clay and came out with a perfect site for the pool to be installed. I want to thank you Phil for leaving my backward better looking than I had imagined. The extra effort you put in to regrade my yard made my finish landscaping way easier for me. So thank you all at Pioneer Pools for a great experience, I will now enjoy my retirement with a splash. thanks
Don Unger
Dear Mr, Proziank In April of this year my wide and I went into your location in Rymal Road in Hamilton and purchased a hot tub from Dale Craig. We want to express our appreciation to Pioneer Pools for the excellent manner in which we were treated by Dale Craig. Dale was most professional, friendly and patient with answering all of our questions and we were extremely impressed with his knowledge of the product that he sold us. Especially – even after to this day – Dale Craig has been there for us when we had questions relating to our hot tub. Some years ago we purchased a Pioneer Swimming from your locations below the mountain in Hamilton and enjoyed their huge rectangular pool for many years; now as senior citizens we had been dreaming about a hot tub for many years and decided to go to Pioneer Pools on Rymal Road and boy were we blessed to have such a wonderful friendly person as ale Craig to service the Felrus! Dale made the decision to buy a wonderful experience! I have been in the retail business for many years (35) and understand the importance of service. Please let Dale Craig know how much we appreciate him – his staff, service people and yes even the delivery people who delivered the hot tub on the 2^nd week of may. We will not hesitate to recommend to our church friends in Grimsby – Pioneer Pools #1 service and product! Just recently we had been talking to our neighbor about their need for a swimming pool and my wife Marianna and I directed them to go to Pioneer Pool on Rymal Road and by the way as for “Dale Craig” – You’ll be most glad you did. Thanks Again Sir
Teddy & Mariana Felrus
We had our pool installed by Pioneer and couldn't be happier about the results. The work was done quickly and thoroughly and the expertise of workers was evident. Great Work! Peter Davenport Mississauga
I had several people come to my backyard and give me a quote and a choice from specific designs. This company was the only one that would deign a pool as I wanted with steps on the side and a diving board. They have always provide great service! Doreen Macsween Mississauga
About a month ago my parents in Brampton hired Pioneer Pools to come and open our in ground pool for the season. We have done it ourselves before but found that it is too much of a time consuming project, when all we really want is to enjoy the new summer sun! Pioneer Pools did a great job of covering all the basics and then some. They took off the cover and power washed it and backwashed and chemically treated the water that had remained in the pool over the winter. They took care of the pump start up, heater start up, washed the liner, replaced the ladder, vacuumed and virtually everything you could imagine. The employees worked fast and efficient. They were friendly and professional. But what really impressed my family is that they spotted a small tear in the liner that must have occurred over the winter season. They went back to their store, got the necessary equipment and came back to seal the liner. Because it was such a small tear they did this at no extra charge to my family since we purchase all of our pool supplies there. Being able to spend the day with your family and enjoying the weather is one of the many positives to having a professional company open your pool. I would highly recommend Pioneer Pools to any of my friends and family members. Aislin Bloor West
Our pool liner ripped after winter closure. This owner called all over trying to have someone assist in installation and sale of new liner which he thankfully found for us and saved our pool great service!!
Brampton
pioneer pools did a great job did the work in less time than quoted, the installers were very friendly and personable,and there follow up was great and the sales rep was very helpful Rick Hill, Hamilton
Pioneer pools in Brampton is absolutely fantastic. The gentlemen who runs the showroom is very informative and friendly. I would recommend visiting Pioneer to anyone who may need help figuring out how to properly take care of there pool or hot tubs. This is really a great store to buy all of your supplies. Justin Mississauga
Fast, professional service. Courteous and great customer service. Project was completed within the approximated time. Our family will enjoy this treat for years to come. Very pleased and highly recommend :) Trudy Difranco Burlington
Chris, Thanks...You are a wise man! Thanks again for everything, You have made Liz and I very happy with our decision to buy from your company. Feel free call me if you have any auto needs. The company I work for owns a variety of dealerships and I will get you a hell of a deal. Take care, David
Hey Chris, This letter is long overdue and I deeply apologize for that! Getting this pool was the best thing we've done in a while and has been enjoyed every day for the past 4 months and into the 5th. I'm sure our whole neighbourhood appreciates the pool as much as we do! The service we received from your company was impeccable, starting with you taking so much time with us to make sure we got exactly what we wanted, staying late for a meeting with us at the store, coming out to our house to make sure we knew what we had to do to care for our pool, and basically just being a really great guy! We are so glad we dealt with you as you made us feel so comfortable and secure in the decisions we made. We thank you very much for being you! As for the crew who actually built our pool. What can we say, they were fantastic! Efficient, fast, neat, very polite and had my daughter and all her friends hanging out here every day to watch them work! In all seriousness, a very big thanks to the crew for being the kind of guys they are and for all their hard work. It was absolutely amazing to watch how fast they put this pool together, it's really something to see from the very beginning until the finished product. Again, a very big heartfelt thank you to all concerned, we could not have asked for any better!! Bonnie & John