Testimonials

A Professional Experience!

From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

Mike DeBrun

professional and very knowledgeable

I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

Pamela B, Burlington

I Wouldn’t Go Anywhere Else For My Hot Tub Needs

The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]

Lily M

So much variety. No pressure selling.

So much variety. No pressure selling.

John Shantz

We will not go anywhere else

My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away.  We have bought […]

Chris and Ashley Worobec

Couldn’t Ask For Better Service & Expertise

You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]

Nicole Morreale

Professionalism and positive attitude

You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.

Brian and Wendy Lyle

I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

Martha Mintsopoulos

Everything was on time, seamless and easy!

Delivery was a piece of cake as Jay and Mark worked effortlessly

Katelyn Halagian

A Full Service Experience!

Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]

Phil Nyman

I would not hesitate to come to Pioneer Pools

On Friday I had a hot tub deliver by Matt and Tyler. I just wanted to send this email to tell you I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub was put […]

Debbie Smith

Felt comfortable talking to your staff

We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]

Mary Ferguson

Excellent with Customer Service

The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.

Lynda Sanderson, Brantford

Dale Never Tried To Sell Us On Something Bigger Or More Expensive

We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

Scott Eccles

I Have To Say Your Team Is Excellent

I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]

Dawn I

He Really Made All The Difference

It this kind of overall service that will have me recommend Pioneer Pools.

Don and Shirley Patterson

I Have Had An Amazing Experience With Them

I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.

Marcus Malikoff

He Set Everything Up Smoothly & Efficiently

We have had some issues regarding our hot tub, but your repair man Mike made us feel a lot better about your company. He repaired our issue and helped us get our hot tub cover working as it should. He set everything up smoothly and efficiently. He was very friendly and cleaned up his mess […]

Sherry R

We Were Very Impressed With Dale From Pioneer Family Pools

We were very impressed with Dale from Pioneer Family Pools as he helped us out a lot with the purchase of our first hot tub; which we love! Dale walked us through the set up, how to use each chemical and was consistently updating us on the status of our delivery. Dale kept in contact […]

Dana Dolan

The guys were great

The guys were great…took their time and got the spa in place exactly where we wanted it.”

Bruce

Delivery And Setup Was On Time And Handled By Jay And Mark Who Both Did A Great Job

Our family recently decided to get the hot tub we’ve been talking about for some time. After a lot of shopping around, we decided on a Hot Springs tub from Pioneer Pools in Newmarket. We have gone to Pioneer for many years for pool water testing, and chemicals, and have always been happy with their […]

Greg P

Great Customer Service

I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

Corry Ferreira

He Paid Detailed Attention To Our Customer Needs & Wishes

When we started shopping for a hot tub in August 2018, my neighbour recommended that we have a look at Pioneer Family Pools at 4265 Fairview Street in Burlington, Ontario. They also highly recommended the professional services provided by Brett O’Neill. During the shopping process, not only did Brett demonstrate his wealth of knowledge on […]

Edith Wong & Patrick Leung

I Would Recommend This Location & Our Salesperson Dan

Our experience was very warm and friendly and most of our questions were answered. We had a few issues when the spa was delivered but it was looked after within the week.  I would recommend this location and our salesperson, Dan.

Jordyn Zaracoff

I Have Nothing But High Praise To The Technician Graham For His Professional Disposition

Thank you for addressing our malfunctioning hot tub in such a timely manner.  I’m sure you can understand how we felt after only four weeks to have an issue. I have nothing but high praise to the technician Graham for his professional disposition.  He answered all my questions, provided additional information about the hot tub, […]

Joyce Creswick & Reid Hetherington

Wonderful sales experience and after care

We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

Dave

It Is Very Clear That We Got The ‘A’ Team

 The pool crew of Brice and Herman and the other men were extraordinary.  Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them.  Brice was able to offer suggestions based on his experience which we agreed with.  The team took any and all of our suggestions.  The […]

Mike and Lorrie MacKenzie

Thanks For A Great User Experience

We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

Mike Lamothe

You Rock!

Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

Gaetano Defranco, Vaughan

Excellent people to deal with

Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

Dave M

delivery guys were great

And the delivery guys were great

Suzy, Hamilton

It was a pleasure having her assist me

Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]

Dawn Demeter

Amazing sales person!

Amazing sales person! I will definitively recommend Pioneer Family Pools to everyone 🙂

Fantastic Experience!

Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

L. Phillips

Totally happy with the furniture

Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

Ken Richards

Thank You For A Wonderful Service As Always

The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always. 

Kati & Kosta

Service we received at the store was excellent

We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

The Pioneer team have been absolutely amazing

WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

Highly Recommended

We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

Noah S, Barrie

You have made things very easy

Good Morning Cameron & Adreanna, I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and extremely comfortable patio furniture and […]

Scott Dalby

Thank you so much for all your support

Thank you so much for all your support and outstanding customer experience. Pioneer pools is very lucky to have you both as part of their team.

Great Valued Products, Delivered as Promised.

Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

John, Burlington

He Really Made All The Difference

It this kind of overall service that will have me recommend Pioneer Pools.

Don and Shirley Patterson

Love working with you

Yes, we got the set and everything seems to be in good shape so thank you again Anna!  Great work as always, we love shopping with you.

Sarah

Great service deserves recognition

Hi Courney, I received the moon bed and am in love. Lol thank you very much for your patience with my 50 questions. Great service deserves recognition.

Vanessa Gallo

They Have A Great Employee On Their Hands

Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]

Mike Porkolab

I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

Martha Mintsopoulos

Exception and Very Helpful

Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.

Carol and Don Snyder

I had such a great buying experience

It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!

Meaghan Sansom

I just want to thank you and you team

We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience we have always received from you.Hopefully we will see you in the next week or 2 to purchase the umbrella.

So much variety. No pressure selling.

So much variety. No pressure selling.

John Shantz

Great service

Thank you for the great service.

Dave Lester

Super Friendly & Helpful

We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

John Carlos & Susan Thrasher, Burlington

Always smiling and willing to help

Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

Sandy H, Burlington

I can’t say thanks enough

Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.

You have excellent customer service

Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]

Wendy Carlan

Thank you for going that extra mile

We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and had […]

Jennylee & Marco Gubiani

Thank you for assisting us

I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

Mrs. Cartik

Happy how she took care of me

I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna … She has been AMAZING!!! I am so very happy how she took care of me.  We have purchased a patio table last week and she took the time to call around to see where you guys still had it and […]

They Actually Made The Experience Fun!

All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!

Lynne Johnston