Book Your Pool Opening Now >

Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

30
  • Just wanted to say thanks

    Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]

    Pioneer Family Pools Vaughan
    5
  • I Am So Happy With The Way They Constructed My Pool

    Two years ago I decided to get an inground pool and separate hot tub. I am so happy with the way they constructed my pool. Thanks Jay, Jordan, and Greg for making my backyard look like an oasis!

    Pioneer Family Pools St.Catharines
    5
  • Very pleased

    Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

    Pioneer Family Pools Oakville
    4
  • He Was Very Personable, Polite & Incredibly Conscientious

    Just a quick note to say how impressed I am with your guys who worked hard this week getting the pool ready! In particular, the young man with whom I spoke daily.  He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and incredibly conscientious. […]

    Pioneer Family Pools Burlington
    5
  • Omg the pool is AMAZING

    Great! Thanks, not sure when we will make it there but within the week for sure. Omg the pool is AMAZING! seriously, we couldn’t be happier! And I’m in love with my liner choice 🙂 thanks so much for your help, u were so great through it all. I truly appreciate all your hard work […]

    Pioneer Family Pools Brampton
    4
  • best customer service experiences I’ve received ever

    I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

    Pioneer Family Pools Hamilton
    5
  • 5 Stars!

    We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!

    Pioneer Family Pools London
    5
  • Thank you again

    Thank you again for everything that you’ve done and continue to do for our project. We’re so glad that we went with you and Pioneer Pools for our pool. Take care!

    Pioneer Family Pools Vaughan
    5
  • Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

    We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

    Pioneer Family Pools Hamilton
    5
  • Best Thing We’ve Ever Done!

    We love our Pioneer Pool. The sales and all installation and service technicians (pool, electrical and gas) were all extremely professional and on time. Best thing we’ve ever done!

    Pioneer Family Pools Oakville
    5
  • Bryan is a true professional

    Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

    Pioneer Family Pools Oakville
    4
  • We Were Very Pleased & Highly Recommend Them For The Job

    We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]

    Pioneer Family Pools Burlington
    5
  • Yay To Good Customer Service!

    From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

    Pioneer Family Pools Hamilton
    5
  • Thank you again for your amazing professionalism

    Jim, thank you so much for sending us those wonderful, hard working, proud young men!! Kelly and Patrick’s work ethics and professionalism are commendable! They finished their job in record time and left the sight spotless. Dave and I are the happiest resident of North Port. Please, if you are ever in the county, drop […]

    Pioneer Family Pools Barrie
    5
  • You definitely have our recommendation…

    Really enjoying the pool so far

    Pioneer Family Pools London
    5
  • I Would Not Hesitate To Recommend Jordan, Adam & The Whole Crew!

    Boldt installed our pool last fall and I was so happy we chose them to do it.  The were professional from start to finish, had an extremely clean job site and offered consistent quick feedback when we had questions.  I would not hesitate to recommend Jordan, Adam and the whole crew!

    Pioneer Family Pools St.Catharines
    5
  • Hassle-free experience

    About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]

    Pioneer Family Pools Brantford
    4
  • Amazing job

    With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren’t home (and had already […]

    Pioneer Family Pools Markham
    5
  • We love our pool! We love how it has transformed our backyard into a resort-like oasis

    Mike, to you and your awesome team at Pioneer Pools, two thumbs up and a big thank you for our new pool. We love our pool! We love how it has transformed our backyard into a resort-like oasis. I can’t wait to come home from a long day at the office and disappear into my […]

    Pioneer Family Pools Burlington
    5
  • Beyond impressed

    I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

    Pioneer Family Pools Vaughan
    5
  • wonderful customer service

    Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.

    Pioneer Family Pools Vaughan
    4
  • You guys rock

    Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]

    Pioneer Family Pools Brantford
    5
  • beyond courteous

    The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around. 

    Pioneer Family Pools Burlington
    5
  • It’s Truly Been A Pleasure To Deal With You

    It’s truly been a pleasure to deal with you and your team Twain and Mark!

    Pioneer Family Pools Vaughan
    5
  • Thankful to you & your team

    We had a choice of now or October 22nd & with Celine going to start the landscaping this week we decided it best to do so now. Where was this nice weather in the summer when you were building our pool? Oh well, we will enjoy it next spring with everything done we can relax […]

    Pioneer Family Pools Brantford
    4
  • I would recommend pioneer pools to anyone

    We talked to a gentlemen at pioneer pools and gave us alot of information about pools and prices and helped us decide what would be good for us or what price range. We wanted this one above ground pool just something to cool down in for the summer and we ended up deciding on one […]

    Pioneer Family Pools Hamilton
    5
  • We Have Been Clients Of Pioneer Since 1991!

    I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

    Pioneer Family Pools Oakville
    5
  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has […]

    Pioneer Family Pools Markham
    4
  • Thanks again for the excellent service

    Connie and I would like to thank you for the excellent job you did on installing the eco-finish to our pool stairs. The stairs are 27 years old, but now they look brand new. Your professionalism and attention to detail, as well as your willingness to explain the process, were greatly appreciated. Thanks again for the […]

    Pioneer Family Pools St.Catharines
    5
  • We’re Very Happy!

    We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

    Pioneer Family Pools London
    5

Hot Tub Reviews

30
  • Triumph spa is great!

    I had to select the Sovereign because the new Triumph was not listed. The spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease using the handle.

    Pioneer Family Pools Hamilton
    5
  • Dan & His Team Really Step Up To Help Out!

    Great place to shop for a hot tub! I had initially gone in to see if they had a delivery service for hot tubs but I walked out buying one from there. I talked with Dan T (I recommend you go see him) and saw the benefits of buying from a reputable place. He really […]

    Pioneer Family Pools Vaughan
    5
  • 2nd hot tub

    Our first Hot Spings – Watkins Classic D Model Hot Tub lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. They came out to the house – had the right tub for our specifications & it was delivered in […]

    Pioneer Family Pools Markham
    5
  • 6 Years Later & No Regrets

    Our entire family loves our Rhythm hot tub – we have recommended it to all of our friends and family. This spa is large enough to host guests, energy efficient, easy to maintain and was great value for money spent. My only regret is not purchasing it sooner!

    Pioneer Family Pools Barrie
    5
  • Outstanding investment

    We love the hot tub, the salt water, the size (luxurious for two). We purchased from Olympic because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Karen was extremely helpful throughout the sale process and the wet test was very helpful. This […]

    Pioneer Family Pools Oakville
    5
  • Boldt Is Lucky To Have This Gem As A Service Tech!

    I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]

    Pioneer Family Pools St.Catharines
    5
  • Great Spa!

    Great Tub at a great price. Hot Springs, the way to go!

    Pioneer Family Pools Kitchener
    5
  • It is so easy to maintain

    My spa is the greatest. It’s fun relaxing and excellent on the electric bill. So glad I made the purchase!

    Pioneer Family Pools St.Catharines
    5
  • It’s so great to have a hot tub at home. Use it anytime I have free time.

    Great tub. Easy to use and take care of. Very comfortable with 4 people in it. I just wish the Torino had lights under the waterfall.

    Pioneer Family Pools Woodstock
    5
  • Love our new hot tub!

    Our pre-school aged children LOVE it and so do my wife and I. Great for play and relaxation. Low maintenance and low power consumption from our unit is the icing on the cake!

    Pioneer Family Pools Hamilton
    4
  • Relaxing, Soothing & Amazing!!

    Proud owner of a Calderas Spa, I consider it an investment in my health. Love the amazing technology ,easy maintenance and excellent quality. 15-20 minutes a day is therapeutic, rejuvenating.

    Pioneer Family Pools Hamilton
    5
  • Replaced a 20yr old Sovereign

    This new and improved tub gave us what we liked with fantastic changes. The filter system is easy, the tub seems to be critter-proof, the lights and fountain are fun while giving us the comfortable layout we loved. Highly recommend.

    Pioneer Family Pools Burlington
    5
  • You Rock!

    Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

    Pioneer Family Pools Vaughan
    5
  • Best Little Spa Ever!

    The TX HotSpring Spa is Great. Just what the two of us need. And it is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! Would highly recommend. The Moto Massage is a must and this Spa has it, along with jets […]

    Pioneer Family Pools Kitchener
    5
  • Seychelles w/ Salt Water

    2nd hot tub, had a Caldera Martinique for 15 years. This new one is Great! Jet system very adjustable. Size perfect for me and my wife. The best part is the salt water system. Do no get your hot tub without it! Water quality excellent. Easy maintenance. One drawback is shell is too slick, hard to […]

    Pioneer Family Pools Vaughan
    5
  • Best thing we’ve every purchased!

    We brought our Propel hot tub from Tansy at the Three Legged Cross branch. Tansy has been incredibly helpful with our purchase and made life very easy for us. From initial deposit to delivery day she has been fantastic and so helpful. The hot tub itself is brilliant quality and we are very pleased with […]

    Pioneer Family Pools Vaughan
    5
  • A Very Positive Experience All Around!

    We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round!

    Pioneer Family Pools Vaughan
    5
  • Fantastic Spa!

    This was the first spa we had ever purchased. So far, after almost a year, we LOVE it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and the […]

    Pioneer Family Pools Oakville
    5
  • My Husband Hasn’t Had To Take Pain Meds On A Regular Basis Because Of It

    We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]

    Pioneer Family Pools Brampton
    5
  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools Markham
    5
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

    As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools Markham
    5
  • Embrace

    My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It’s the perfect size and solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfect into the corner of our deck. Our […]

    Pioneer Family Pools Brampton
    5
  • Beautiful hot tub

    I love the LED lights, quiet motor for the jets and the fresh salt water feels great.

    Pioneer Family Pools Hamilton
    5
  • Our third hot tub

    We love our new hot tub with a salt system. It is easy to maintain and so much better for our skin. We use it every night.

    Pioneer Family Pools Woodstock
    5
  • Love it

    I absolutely love my hot tub. It was the best thing I’ve ever invested in. I have been it every single day since the delivery. So relaxing. Helps me sleep better. I can’t say enough positive things

    Pioneer Family Pools Hamilton
    5
  • We love our spa

    We sleep so much better. My husband whom, constantly has back pain, now has little to no pain. We are doing the 30 challenge, and it is the best challenge to try. We have used our spa every morning and every evening. We recommend a spa to everyone.

    Pioneer Family Pools Brantford
    5
  • These Folks Are Simply Awesome!

    It seems that I usually tweet a complaint or if I have an issue with a company. Not this time. These folks are simply awesome! Incredible customer service and a fantastic staff. Any pool or hot tub needs, Pioneer Pools is the best! Thank you all!

    Pioneer Family Pools Hamilton
    5
  • Amazing Small Spa!

    We previously owned four Hot Spring spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new Frog technology and water care systems are the best ever we have encountered. This spa is […]

    Pioneer Family Pools Brantford
    5
  • Aventine Hot Tub

    Exactly what we wanted. Perfect shape for 2 people. Easy to maintain and perfect water temperature. Would recommend this one to anyone wanting a 2 person hot tub.

    Pioneer Family Pools Burlington
    5
  • Lifesaver

    This has been the best thing that money can by, My family has enjoyed it so much. We have some health problems and this has been a life saver, Thank you Caldera, for making us HAPPY>>>>

    Pioneer Family Pools Markham
    5

Patio Reviews

30
  • Totally happy with the furniture

    Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

    Pioneer Family Pools Brantford
    4
  • Happy how she took care of me

    I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna … She has been AMAZING!!! I am so very happy how she took care of me.  We have purchased a patio table last week and she took the time to call around to see where you guys still had it and […]

    Pioneer Family Pools Burlington
    5
  • She Has Exceeded Our Expectations!

    Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

    Pioneer Family Pools Hamilton
    5
  • He Really Made All The Difference

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools Burlington
    4
  • Thank You For Your Gift & Support Pioneer!

    Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!

    Pioneer Family Pools Burlington
    5
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

    As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools Markham
    5
  • Amazing sales person!

    Amazing sales person! I will definitively recommend Pioneer Family Pools to everyone 🙂

    Pioneer Family Pools Burlington
    5
  • Our Backyard Vision Became A Reality!

    I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]

    Pioneer Family Pools Oakville
    5
  • Went out of her way to please me

    Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Pool as a company, in that […]

    Pioneer Family Pools Burlington
    4
  • Thank you for the thoughtful gift you included

    We got the delivery yesterday. Thank you so much. The chairs and dining table look beautiful in the backyard. Really appreciate all your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included.

    Pioneer Family Pools Burlington
    4
  • The Meaning of Customer Service

    I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.

    Pioneer Family Pools Brantford
    5
  • Exception and Very Helpful

    Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.

    Pioneer Family Pools Oakville
    4
  • Highly Recommended

    We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

    Pioneer Family Pools Barrie
    4
  • Your guys did a wonderful job

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools Burlington
    4
  • Great service

    Thank you for the great service.

    Pioneer Family Pools Burlington
    5
  • We are really grateful to you

    Hi Lisa, Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools Oakville
    4
  • Repeat Customer!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools Burlington
    5
  • Her Knowledgable, Efficient & Friendly Service Is To Be Commended!

    We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.

    Pioneer Family Pools Oakville
    5
  • The Pioneer team have been absolutely amazing

    WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

    Pioneer Family Pools Burlington
    5
  • Our Sales Associate Was Simply Outstanding

    I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]

    Pioneer Family Pools Hamilton
    5
  • I had such a great buying experience

    It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!

    Pioneer Family Pools Oakville
    5
  • Superior customer service I recently received

    I would like to take this opportunity to acknowledge the superior customer service I recently received from your Fairview location. This is my second amazing experience with her and after spending 37 years in retail, I feel Pioneer Pools is extremely fortunate to have her as an employee and professional representative of the company. After meeting her […]

    Pioneer Family Pools Burlington
    5
  • delivery guys were great

    And the delivery guys were great

    Pioneer Family Pools Hamilton
    5
  • Love working with you

    Yes, we got the set and everything seems to be in good shape so thank you again Anna!  Great work as always, we love shopping with you.

    Pioneer Family Pools Hamilton
    4
  • Service we received at the store was excellent

    We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

    Pioneer Family Pools Oakville
    5
  • Great service deserves recognition

    Hi Courney, I received the moon bed and am in love. Lol thank you very much for your patience with my 50 questions. Great service deserves recognition.

    Pioneer Family Pools Oakville
    4
  • employees were very gracious and kind

    Thank you very much for the experience

    Pioneer Family Pools Hamilton
    5
  • You Treated Me With Courtesy & Respect

    Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]

    Pioneer Family Pools Hamilton
    5
  • It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!

    Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!

    Pioneer Family Pools Oakville
    5
  • Lisa Was Friendly, Knowledgeable & Very Reassuring

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools Brantford
    5

We know Service!