If our customers had a lot to say, click the review to read all their kind words.
We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]
I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]
I just wanted to say a big thank you to everyone at Pioneer Pools. We are very happy with our new pool liner. The guys were very accommodating to come back the next day to finish the job. They really did a great job. I will highly recommend Pioneer Pools to anyone I know looking […]
The pool looks absolutely gorgeous! It’s exactly how I pictured it!! Great job guys.
I have to tell you that the excavators were top notch. I don’t know how they dug such a perfect shape (it was a work of art!) They were quick, efficient, very personable and cleaned up after they left. Super team!
About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]
Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!
The team who installed our new canister filter system was stellar and the crew that opened our pool were very helpful. Many thanks!
The job was completed quickly and professionally. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a “no nonsense” attitude. They were referred to us and I would recommend them to anyone.
We would like to take the time to thank you for the great experience in having a pool built by Pioneer Pools. We sincerely appreciate your responsiveness and the way you conducted business. It all started by meeting you, giving us professional advice, informing us about timing, expenses, etc .. to avoid unpleasant surprises. During […]
Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]
I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn’t even shop […]
Today, July 26th, Taylor called and had a chat with my wife and recommended a site where I might find some more parts for our patio chairs and table. It was so encouraging to know that you followed up on my visit to your store about a month ago, when you helped me find some […]
We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]
I’m very, very happy with the work completed. Chris O’Connor did an outstanding job on the stairs and they look GREAT! I’m very pleased with everyone in the store, helping me and my family with choosing our liner, and explaining/outlining the whole process, as you were very patient, understanding, and helpful. The colour selector on […]
We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard. Emails and phone calls were answered very promptly whenever we had a question (even after hours!). The installation from start to finish […]
Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
My boys are loving the pool! I can’t get them out!
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]
Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!
It’s truly been a pleasure to deal with you and your team Twain and Mark!
I just want to send you a quick e-mail on behalf of my wife, Petra and myself complimenting the efforts of the team at Pioneer Pools Hamilton. Chris Switzer was extremely helpful throughout this process and together with Don Leavitt who orchestrated the entire build. I told Chris upfront that we were leaving on a […]
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]
Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met
This hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended. The only issue we have found so far with the hot tub […]
Not sure where to begin. Knees and hips no longer ache all day. Sleep like a well fed baby every night. Relaxed is my new normal. The spa is beautiful and more than efficient. If you like easy pressure or hard pressure, this is the spa to buy. Love it, love it, love it.
The team at Pioneer Pools is absolutely amazing to work with! Bill Hendle made the experience of purchasing a hot tub easy! He helped me select the hot tub that would be right for my family, coordinated the delivery and the electrical hook up. The delivery team from Pioneer (Jay and Mark) were on time, […]
Having chronic back pain and loving baths I knew getting a hot tub was high on my list. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away and my back aches be soothed by the heat while enjoying […]
Exactly what we wanted. Perfect shape for 2 people. Easy to maintain and perfect water temperature. Would recommend this one to anyone wanting a 2 person hot tub.
We have had this spa for 3 yrs and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around. It is very inexpensive to drain and refill with water. The chemical costs are REALLY low and it […]
Nothing beats spending an cool evening relaxing in our hot tub! So relaxing! The kids love it too.. they ALWAYS want to be in it!!
We’ve had our spa almost 1 week and feel this was a great buy. We love it, have had absolutely no issues and feel this will last a long time. We highly recommend this spa for anyone who wants to seat 5+ comfortably. Lots of jets and options and seat heights. Quality spas and quality […]
When we started shopping for a hot tub in August 2018, my neighbour recommended that we have a look at Pioneer Family Pools at 4265 Fairview Street in Burlington, Ontario. They also highly recommended the professional services provided by Brett O’Neill. During the shopping process, not only did Brett demonstrate his wealth of knowledge on […]
Our entire family loves our Rhythm hot tub – we have recommended it to all of our friends and family. This spa is large enough to host guests, energy efficient, easy to maintain and was great value for money spent. My only regret is not purchasing it sooner!
We were very impressed with Dale from Pioneer Family Pools as he helped us out a lot with the purchase of our first hot tub; which we love! Dale walked us through the set up, how to use each chemical and was consistently updating us on the status of our delivery. Dale kept in contact […]
We couldn’t be happier with our hot tub. We had one before at our other home and loved it, but learned a few things that we took advantage of with our Caldera purchase, like the easy off/on cover and the music option — a must add on if you love music!! The filter cartridge system […]
Comfort, ease of maintenance and overall efficiency make the Cantabria spa a worthwhile choice. Extremely spacious design fits 8 adults comfortably. Highly recommended.
We use our hot tub several evenings a week. I can’t explain how wonderful the water feels at the end of a long day. My husband and I really enjoy relaxing in the tub, watching the stars and talking about our days. This purchase has really improved our quality of life.
My first spa ever owned and its great for relaxing and easing pain from the day. Hot Tubs by HotSprings employees are knowledgeable and quick with any questions I have with my new spa. I’m a newbie at owning a spa but I can say it was an excellent purchase.
Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]
This hot tub was a great value compared to others we looked at. It has everything we were looking for and hot tub. We love all the different jets that target different areas of the body. Very therapeutic. It’s been super easy to care for, and the water is crystal clear. We would definitely purchase […]
Excellent spa. A real help with my back problem after my accident.
My husband and I purchased this hot tub in February and have loved it! Every time we go in we say it was the best purchase ever. I truly recommend this hot tub to anyone who is looking for a relaxing experience and to lower stress and anxiety from your day. It’s a great way […]
We always wanted to get a smaller spa for my husband and I, well the Embrace fits the bill. It is very manageable and great that you just plug it into the wall.
I get home after working and hop in the spa. It’s super relaxing and takes the pains of the day away
e purchased a new hot tub because the house we bought came with a hot tub that eventually stopped working. We wanted a more energy efficient hot tub anyways, but didn’t want to spend a lot of money. This was the perfect tub for us as it has 2 lounges and comfortable seating. The price […]
We love our spa, the amenities are wonderful.The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people very […]
After a few months of enjoying our spa, we can say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our spa. We are enjoying the outdoors even as the seasons are changing. Great experience!
We searched for hot tubs for a while including at the Fair. After looking at different models we decided to test out the different hot tubs in the show room. It was apparent right away the Flair had the size, all the options we wanted and you just feel comfortable and relaxed sitting in it. […]
I have only had it for a week, so far I LOVE IT!! Perfect size for two and fits on our lanai and still have walk room. Happy Happy Hot Tubber!!
This was the first spa we had ever purchased. So far, after almost a year, we LOVE it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and the […]
This is my 2nd HotSpring JetSetter tub , the first one last over 20 years . I don’t believe there a better hot tub out there . Love the no maintance on this new 2012 model . First one had real redwood on it .
Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.
My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It’s the perfect size and solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfect into the corner of our deck. Our […]
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.
So much variety. No pressure selling.
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna … She has been AMAZING!!! I am so very happy how she took care of me. We have purchased a patio table last week and she took the time to call around to see where you guys still had it and […]
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
Thank you very much for the experience
Hi Lisa, Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.
Prices were good and quality is great.
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
Thank you for the great service.
I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience we have always received from you.Hopefully we will see you in the next week or 2 to purchase the umbrella.
Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]
Good Morning Cameron & Adreanna, I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and extremely comfortable patio furniture and […]
Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and had […]
Thank you so much for all your support and outstanding customer experience. Pioneer pools is very lucky to have you both as part of their team.
Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]
Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.