Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

30
  • Extremely professional

    My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]

    Pioneer Family Pools Kitchener
    5
  • Much care was taken during installation

    Your service was just exceptional! The job was started and finished ahead of schedule. Your employees and the excavator were most professional, helpful, cheerful and certainly went well beyond the call of duty to satisfy. Much care was taken during installation as to not damage our mature landscaping.

    Pioneer Family Pools St.Catharines
    5
  • Bryan is a true professional

    Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

    Pioneer Family Pools Oakville
    4
  • can’t say enough good things

    Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.

    Pioneer Family Pools Burlington
    4
  • Awesome, Awesome, Awesome

    Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

    Pioneer Family Pools Hamilton
    5
  • Just wanted to say thanks

    Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]

    Pioneer Family Pools Vaughan
    5
  • So happy we went with Pioneer

    We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!

    Pioneer Family Pools Burlington
    4
  • Thanks for the terrific job Pioneer did

    Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

    Pioneer Family Pools Markham
    4
  • Way beyond expectations

    Good Morning Jeremy… Well the liner is in and the pool is full. Chris certainly is an ambassador for Pioneer Pools. I believe he goes way beyond your expectations. With all the turmoil and stress that is associated with putting in a pool, just his taking time to talk and explaining what is happening and […]

    Pioneer Family Pools Brantford
    5
  • We’ve Had An Amazing Experience Working With Pioneer Family Pools Hamilton

    We’ve had an amazing experience working with Pioneer Family Pools Hamilton this year. Chris Switzer was the best from the start until the end of the project, and even after. He looked after our best interests, had multiple visits to our property in the design stage, during and after the installation of our grecian style […]

    Pioneer Family Pools Hamilton
    5
  • Your Staff Knows What They Are Doing & Are Happy To Help

    I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]

    Pioneer Family Pools Brantford
    5
  • A company that stands by its Customer First attitude

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.Catharines
    5
  • Enjoying the pool immensely

    Hello Jeremy, I hope you had an enjoyable weekend. First let me thank you for the lovely bottle of wine and accessories. Spanish Rioja wine is my absolute favorite wine. Lovely! I am very very happy, pleased and thrilled to death with my pool. The excavators certainly knew what they were doing. All my neighbours […]

    Pioneer Family Pools Burlington
    4
  • Omg the pool is AMAZING

    Great! Thanks, not sure when we will make it there but within the week for sure. Omg the pool is AMAZING! seriously, we couldn’t be happier! And I’m in love with my liner choice 🙂 thanks so much for your help, u were so great through it all. I truly appreciate all your hard work […]

    Pioneer Family Pools Brampton
    4
  • Thank you again

    Thank you again for everything that you’ve done and continue to do for our project. We’re so glad that we went with you and Pioneer Pools for our pool. Take care!

    Pioneer Family Pools Vaughan
    5
  • Thanks for great service and help

    Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]

    Pioneer Family Pools Kitchener
    5
  • You Know Your Business & This Is Why You Are Number One In The Pool Business

    The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.

    Pioneer Family Pools Hamilton
    5
  • The excavators were top notch

    I have to tell you that the excavators were top notch.  I don’t know how they dug such a perfect shape (it was a work of art!)  They were quick, efficient, very personable and cleaned up after they left.  Super team!

    Pioneer Family Pools St.Catharines
    5
  • Job well done

    Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!

    Pioneer Family Pools Burlington
    5
  • Exceeded our expectations

    Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]

    Pioneer Family Pools Brampton
    4
  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank you for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. You obviously have the pool […]

    Pioneer Family Pools St.Catharines
    5
  • All Of Us Are Still Very Much In Awe

    Now to speak on your generosity. As you are aware we are doing a Fundraiser event for Power At Work, who in turn does missions in Guatemala. I thought I had nothing to lose in asking for a donation for our fundraiser. I honestly thought at most we would get a floaty, and I might […]

    Pioneer Family Pools Brantford
    5
  • Very courteous and professional

    Dear Mrs. Mailloux, the guys who did the installation did a fantastic job! They were very courteous and professional. If I need anything for my pool you guys will be #1 on my list.Thanks for great service and a job well done! Regards, Les

    Pioneer Family Pools Windsor East
    5
  • You Rock!

    Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

    Pioneer Family Pools Vaughan
    5
  • Great experience

    Hi Twain, just wanted to tell you what a great experience I had with the crew you sent me! Brian, Nick and the boys and Chris with his guys were awesome 🙂

    Pioneer Family Pools Vaughan
    5
  • Very impressed with the crew from Pioneer Pools

    Hi Twain, Just wanted to let you know that our pool project is going extremely well. We are very impressed with the crew from Pioneer Pools that is working in our backyard. The project manager (builder) is so easy to talk to, he answers all of the questions that we have, and has been fantastic […]

    Pioneer Family Pools Vaughan
    4
  • Fantastic Customer Service!

    Fantastic Customer Service! Purchased a pool from Dale Craig, a supportive, knowledgeable experience from the sales team through to the installations! Very receptive to further inquiries and questions regarding maintenance. Now looking at a hot tub and I will only go to Pioneer Family Pools. Keep up the great work especially in regards to quality […]

    Pioneer Family Pools Hamilton
    5
  • Careful, thorough and pleasant

    Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]

    Pioneer Family Pools Oakville
    5
  • Great Team I Will Never Go Anywhere Else

    I just wanted to take this time to say a BIG THANKS to Melissa and Mike Lostracco for helping me get my beautiful clean pool back. I had a giant stain on my liner from last Septembers heat wave that I had tried everything on. Melissa gave me advice a number of times until finally […]

    Pioneer Family Pools St.Catharines
    5
  • Thank you for all the help you gave me

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]

    Pioneer Family Pools Oakville
    5

Hot Tub Reviews

30
  • Couldn’t Ask For Better Service & Expertise

    You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]

    Pioneer Family Pools Hamilton
    5
  • Would Recommend This Location

    Our experience was very warm and friendly. Most of our questions were answered. Had a few issues when spa was delivered but was looked after within the week. Would recommend this location and salesperson Dan.

    Pioneer Family Pools Vaughan
    4
  • Everything was on time, seamless and easy!

    Delivery was a piece of cake as Jay and Mark worked effortlessly

    Pioneer Family Pools Burlington
    5
  • Excellent people to deal with

    Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

    Pioneer Family Pools Markham
    4
  • Boldt Is Lucky To Have This Gem As A Service Tech!

    I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]

    Pioneer Family Pools St.Catharines
    5
  • I have to say your team is excellent

    I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]

    Pioneer Family Pools St.Catharines
    5
  • I wouldn’t go anywhere else for my hot tub needs

    The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]

    Pioneer Family Pools St.Catharines
    5
  • I would not hesitate to come to Pioneer Pools

    On Friday I had a hot tub deliver by Matt and Tyler. I just wanted to send this email to tell you I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub was put […]

    Pioneer Family Pools Barrie
    5
  • Spent time teaching me about my Spa

    They spent time teaching me about my spa and very professional.

    Pioneer Family Pools Brantford
    5
  • You Rock!

    Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

    Pioneer Family Pools Vaughan
    5
  • Very excited

    Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.

    Pioneer Family Pools Burlington
    5
  • What A World Class Delivery Team!

    Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

    Pioneer Family Pools Vaughan
    5
  • Courteous and knowledgeable and extremely helpful

    The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

    Pioneer Family Pools Burlington
    4
  • I Have Had An Amazing Experience With Them

    I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.

    Pioneer Family Pools St.Catharines
    5
  • So much variety. No pressure selling.

    So much variety. No pressure selling.

    Pioneer Family Pools Barrie
    5
  • It Is Very Clear That We Got The ‘A’ Team

     The pool crew of Brice and Herman and the other men were extraordinary.  Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them.  Brice was able to offer suggestions based on his experience which we agreed with.  The team took any and all of our suggestions.  The […]

    Pioneer Family Pools St.Catharines
    5
  • Great Customer Service

    I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

    Pioneer Family Pools Oakville
    4
  • We will not go anywhere else

    My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away.  We have bought […]

    Pioneer Family Pools St.Catharines
    4
  • Quality products and a fair price

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools Hamilton
    4
  • Excellent with Customer Service

    The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.

    Pioneer Family Pools Brantford
    5
  • Great Place!

    Great place. Knowledgeable staff. Best spa dealership!

    Pioneer Family Pools Barrie
    5
  • Felt comfortable talking to your staff

    We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]

    Pioneer Family Pools St.Catharines
    5
  • He Set Everything Up Smoothly & Efficiently

    We have had some issues regarding our hot tub, but your repair man Mike made us feel a lot better about your company. He repaired our issue and helped us get our hot tub cover working as it should. He set everything up smoothly and efficiently. He was very friendly and cleaned up his mess […]

    Pioneer Family Pools Burlington
    5
  • A Professional Experience.

    From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

    Pioneer Family Pools Brantford
    4
  • He Paid Detailed Attention To Our Customer Needs & Wishes

    When we started shopping for a hot tub in August 2018, my neighbour recommended that we have a look at Pioneer Family Pools at 4265 Fairview Street in Burlington, Ontario. They also highly recommended the professional services provided by Brett O’Neill. During the shopping process, not only did Brett demonstrate his wealth of knowledge on […]

    Pioneer Family Pools Burlington
    5
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

    As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools Markham
    5
  • Thanks For A Great User Experience

    We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

    Pioneer Family Pools Brantford
    5
  • Delivery And Setup Was On Time And Handled By Jay And Mark Who Both Did A Great Job

    Our family recently decided to get the hot tub we’ve been talking about for some time. After a lot of shopping around, we decided on a Hot Springs tub from Pioneer Pools in Newmarket. We have gone to Pioneer for many years for pool water testing, and chemicals, and have always been happy with their […]

    Pioneer Family Pools Newmarket
    5
  • The guys were great

    The guys were great…took their time and got the spa in place exactly where we wanted it.”

    Pioneer Family Pools Hamilton
    4
  • Personal, Friendly Service!

    For us, it was all about personal, friendly service. And that’s what we enjoyed at Pioneer Pools in Burlington. We knew the hot tub product – Hot Springs – was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of […]

    Pioneer Family Pools Burlington
    5

Patio Reviews

30
  • Always smiling and willing to help

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools Burlington
    5
  • Fantastic Experience!

    Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

    Pioneer Family Pools Burlington
    5
  • Thank you for the thoughtful gift you included

    We got the delivery yesterday. Thank you so much. The chairs and dining table look beautiful in the backyard. Really appreciate all your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included.

    Pioneer Family Pools Burlington
    4
  • It was a pleasure having her assist me

    Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]

    Pioneer Family Pools Burlington
    5
  • Amazing Service

    Just to let you know I received the gazebo top yesterday! Amazing service.

    Pioneer Family Pools Burlington
    5
  • Totally happy with the furniture

    Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

    Pioneer Family Pools Brantford
    4
  • The Pioneer team have been absolutely amazing

    WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

    Pioneer Family Pools Burlington
    5
  • I can’t say thanks enough

    Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.

    Pioneer Family Pools Hamilton
    5
  • Ashley Dedicated Herself Into Doing The Impossible!

    After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]

    Pioneer Family Pools Hamilton
    5
  • She Has Exceeded Our Expectations!

    Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

    Pioneer Family Pools Hamilton
    5
  • Great Customer Service

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools Burlington
    4
  • You have made things very easy

    Good Morning Cameron & Adreanna, I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and extremely comfortable patio furniture and […]

    Pioneer Family Pools Oakville
    5
  • Superior customer service I recently received

    I would like to take this opportunity to acknowledge the superior customer service I recently received from your Fairview location. This is my second amazing experience with her and after spending 37 years in retail, I feel Pioneer Pools is extremely fortunate to have her as an employee and professional representative of the company. After meeting her […]

    Pioneer Family Pools Burlington
    5
  • Exception and Very Helpful

    Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.

    Pioneer Family Pools Oakville
    4
  • They Actually Made The Experience Fun!

    All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!

    Pioneer Family Pools Burlington
    5
  • I had such a great buying experience

    It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!

    Pioneer Family Pools Oakville
    5
  • Your guys did a wonderful job

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools Burlington
    4
  • Thank you for your time

    Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

    Pioneer Family Pools Brantford
    4
  • Service we received at the store was excellent

    We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

    Pioneer Family Pools Oakville
    5
  • he really made all the difference

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools Burlington
    4
  • You have excellent customer service

    Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]

    Pioneer Family Pools Oakville
    4
  • Love working with you

    Yes, we got the set and everything seems to be in good shape so thank you again Anna!  Great work as always, we love shopping with you.

    Pioneer Family Pools Hamilton
    4
  • Our Sales Associate Was Simply Outstanding

    I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]

    Pioneer Family Pools Hamilton
    5
  • Super Friendly & Helpful

    We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

    Pioneer Family Pools Burlington
    5
  • Great Valued Products, Delivered as Promised.

    Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

    Pioneer Family Pools Burlington
    5
  • Went out of her way to please me

    Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Pool as a company, in that […]

    Pioneer Family Pools Burlington
    4
  • Happy how she took care of me

    I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna … She has been AMAZING!!! I am so very happy how she took care of me.  We have purchased a patio table last week and she took the time to call around to see where you guys still had it and […]

    Pioneer Family Pools Burlington
    5
  • The Meaning of Customer Service

    I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.

    Pioneer Family Pools Brantford
    5
  • Thank you for going that extra mile

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and had […]

    Pioneer Family Pools Oakville
    5
  • Repeat Customer!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools Burlington
    5

We know Service!