If our customers had a lot to say, click the review to read all their kind words.
We talked to a gentlemen at pioneer pools and gave us alot of information about pools and prices and helped us decide what would be good for us or what price range. We wanted this one above ground pool just something to cool down in for the summer and we ended up deciding on one […]
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard. Emails and phone calls were answered very promptly whenever we had a question (even after hours!). The installation from start to finish […]
All I can say is Top Notch from start to finish we absolutely love our Pool and back yard oasis, I do have one regret !! We didn’t do it earlier. Thanks Leo and the crew.
Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories were covered […]
Just wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]
I just want to send you a quick e-mail on behalf of my wife, Petra and myself complimenting the efforts of the team at Pioneer Pools Hamilton. Chris Switzer was extremely helpful throughout this process and together with Don Leavitt who orchestrated the entire build. I told Chris upfront that we were leaving on a […]
Hi guys, I just wanted to send a note thanking you for the great work. Twain/Brian I’m not sure who you report to but I would like them to know that the sales cycle, construction, timeliness and overall attention to customer service was outstanding! – Looking forward to the finishing touches.
Dan, I just wanted to send you a note to say a huge thank you to you and your whole team. The pool is amazing and has been used so much this week. Your professionalism and customer service has made me a life time customer.
Two years ago I decided to get an inground pool and separate hot tub. I am so happy with the way they constructed my pool. Thanks Jay, Jordan, and Greg for making my backyard look like an oasis!
I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]
We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]
We had a choice of now or October 22nd & with Celine going to start the landscaping this week we decided it best to do so now. Where was this nice weather in the summer when you were building our pool? Oh well, we will enjoy it next spring with everything done we can relax […]
We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!
Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.
My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]
I just wanted to say a big thank you to everyone at Pioneer Pools. We are very happy with our new pool liner. The guys were very accommodating to come back the next day to finish the job. They really did a great job. I will highly recommend Pioneer Pools to anyone I know looking […]
Meagan spent ages explaining all about filters and the maintenance requirements of pools, as I had no idea. She answered all of my many questions and was very professional and knowledgeable. I changed my mind quite a few times and she was extremely accommodating and polite; not pushy as a salesperson either, which I really […]
We bought an aboveground saltwater pool and hot tub from you in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Meghan, Thank you for all your help and advice. We appreciate all you and your wonderful staff do. See you this spring. Many thanks, LeeAnne & Mark
Dealing with Dave at the Brampton location was amazing. We are first time pool owners. Our experience went so smooth. Dave walked us through everything we needed to know. The install was super quick for end of season. We called Dave a few times after the install and he was more then happy to help […]
Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
Absolutely the best service! I have used Pioneer for two years now, and love what you do. Staff are friendly, professional and excellent in what they do. In and out, no drama. We are very pleased with your service. We look forward to seeing you in the spring for our pool opening.
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]
Exactly what we wanted. Perfect shape for 2 people. Easy to maintain and perfect water temperature. Would recommend this one to anyone wanting a 2 person hot tub.
We purchased our hot tub in October 2018 and it has been amazing. We use it every day and it has made a positive difference in our over all health. Love it !
The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.
My doctor recommended a hydrotherapy device for my back. We’ve owned 2 hot tubs previously, so knew what features we wanted. We shopped around and found the Caldera. We love EVERYTHING about the tub! Jet speed, jet placement, comfort, easy maintenance, and by FAR is the absolute best hot tub on the market!
We have had our hot tub for one week and the whole family loves it! It is our first hot tub and we weren’t sure what to expect. The water care has been easy. We love the jets! The lights are fun at night. Very happy!
We use the spa almost every day. A wonderful addition to our back patio.
After about 12 years of wanting a hot tub, we finally took the plunge (pun intended), and we are thrilled that we finally did. Our entire family enjoys it, and it’s a wonderful way to relax at the end of the day. It’s pretty easy to operate and takes a bit to get used to […]
I decided to purchase a jet setter NXT and wish I would have made this purchase long ago instead of the over jetted over powered low quality imposter spa I did. The quality of a hotspring spa is noticeable without even getting in. The jets are placed with thought in mind to give you an […]
Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. Used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having a […]
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.
This has been the best thing that money can by, My family has enjoyed it so much. We have some health problems and this has been a life saver, Thank you Caldera, for making us HAPPY>>>>
This is my second HotSpring. I had the classic for 32 years. One service call entire time. Finally starting leaking so I bought the Vanguard model.
After extensive online researching and multiple trips to showrooms, I decided to move forward with the purchase of a Caldera Geneva spa. The lounge seat with foot massage is awesome…. by far my favorite seat in the spa. The family uses the hot tub multiple times per week, so any fear of non use have […]
Not sure where to begin. Knees and hips no longer ache all day. Sleep like a well fed baby every night. Relaxed is my new normal. The spa is beautiful and more than efficient. If you like easy pressure or hard pressure, this is the spa to buy. Love it, love it, love it.
Yesterday we received and installed our new Flair Hot Tub. Last night after 30 minutes or so in the tub, we slept like a baby. This morning we got up early and jumped in the hot tub. The pain in my legs are gone and my wife’s back pain has subsided
We love our Martinique hot tub. The jets are wonderful. Love the jets at our feet. It’s easy to maintain. And I love the size. It’s not a big huge square, it’s more rectangular and fits on our patio perfectly.
This is my 2nd HotSpring JetSetter tub , the first one last over 20 years . I don’t believe there a better hot tub out there . Love the no maintance on this new 2012 model . First one had real redwood on it .
Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.
This was the first spa we had ever purchased. So far, after almost a year, we LOVE it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and the […]
Great place to shop for a hot tub! I had initially gone in to see if they had a delivery service for hot tubs but I walked out buying one from there. I talked with Dan T (I recommend you go see him) and saw the benefits of buying from a reputable place. He really […]
I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]
Wow, how wonderful can it be? Nothing like relaxing after a long day and feeling so good. Really, it is like that. Minimal maintenance and a pleasure to have. Thanks, Caldera.
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]
Third Hot Springs Spa, first one perfect, second did have maintenance issues, number three perfect so far. Love the jets and relaxation.
I love this thing and want to love it more, but I bought because I thought it would be chemical-free but it hasn’t been yet. Salt System isn’t dialed in and I have to add lots of chlorine. I also wish the seats were a little smaller and higher, but maybe I just lower water […]
On Friday I had a hot tub deliver by Matt and Tyler. I just wanted to send this email to tell you I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub was put […]
After much researching for both a hot tub brand, model and dealer we chose the Hot Spring Flash model. We use this spa almost every night. It is a very good looking spa that requires very little maintenance. I can’t say enough about the dealer. This dealer offers excellent pricing and service and will spend […]
My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away. We have bought […]
We love our fantasy spa. Perfect size for a family of four. The price was great and its easy to maintain.
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]
So much variety. No pressure selling.
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always.
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Hi Lisa, Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.
As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]
WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.Pioneer Family Pools Burlington
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!
We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience we have always received from you.Hopefully we will see you in the next week or 2 to purchase the umbrella.Pioneer Family Pools Oakville
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Pool as a company, in that […]
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
And the delivery guys were great
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.Pioneer Family Pools Brantford
Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]
Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.Pioneer Family Pools Oakville
Yes, we got the set and everything seems to be in good shape so thank you again Anna! Great work as always, we love shopping with you.
Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!