Our Service Department offers a wide variety of repair services to meet all of your pool needs. From service calls to complete replacement of your pool’s plumbing pad, we do it all!
Our experienced service technicians have the ability to service and install all pool equipment in an efficient and professional fashion.
We offer the following Equipment Services:
Gas and Electrical referrals are available from our Service Department for Gas and Electrical hook-ups from trained, licensed technicians; who work closely with our team and know pools. Gas and Electrical hook-up/installation must be performed by a trained, licensed technician and they will bill separately, and directly, to the customer.
When we walk into backyards and see nothing but dull green landscape, we don’t shiver in fear or think that any backyard is too far gone to be recovered. We get excited because we can see the real potential of what your backyard space could be. With our pool experts, you’ll receive tailored plans and inspiration to create the backyard oasis you’ve dreamed of.
If you’re considering an inground, onground, or above ground pool our showrooms should be your first stop. See our newest products in action so you can be comfortable when it comes time to customize your swimming pool before it gets installed. Our live demonstrations can show lighting systems, plumbing systems, and the look and feel of various models.
We have had fantastic service from Carrie at the Pioneer Family Pools location in Barrie, ON. Recently we were looking to purchase a robotic pool cleaner and Carrie took the time to explain the features and benefits of the Dolphin premium. The after sales service has been exceptional, we love our new Dolphin!
The two young ladies who installed my liner were exceptional. They were very personable, efficient, pleasant and informative. Their professionalism was out of this world. I very much enjoyed chatting with them.
I called Jessica on Friday in a panic about a rip in my liner. I Just want to commend her on a great job. She contacted the service manager and had a guy come out to see the issue, then later that day they came out to fix it. Jessica your awesome for having the […]
The installation went amazingly well. Its hard to believe they broke ground last Wednesday and after 5 working days we were swimming!