If our customers had a lot to say, click the review to read all their kind words.
Pool Reviews
Thank you so much!
I will tell you, very impressive young man Shane you sent out for the cut-ins. I have done most of my service with Mirage for the last number of years but Pioneer has our business back because of you, Shane and Louie!
Mike
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Never get the feeling of being pressured
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
Jason
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
Fabulous to work with
Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.
Brian Gigun
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
4
You Know Your Business & This Is Why You Are Number One In The Pool Business
The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.
Jake Smith
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Did an outstanding job
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
Yolanda
Pioneer Family Pools OakvillePioneer Family Pools Oakville
4
Your Pool Gallery Has By Far Been The Most Helpful!
I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful! Most […]
Krista McKee
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
If I Could Give More Than 5 Stars, I Would!
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
Maria Scala
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We would recommend Pioneer Pools
We have been enjoying our pool and the process has been quicker than expected. We would recommend Pioneer pools to others.
The Pauls
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
4
It Was Refreshing To Deal With Someone Like Carlos!
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
Cam Cooke
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Very Good Customer Service!
Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!
Joe Newton
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
A stress free journey to the exciting end
Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]
The Wiseman Family
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
It Has Been The Best Customer Service That I Have Ever Experienced
I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.
Jenny Rodriquez
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
We Received A Number Of Compliments From All Of Our Family & Guests!
I wanted to follow-up and thank you and your team for helping us re-create our backyard with a beautiful swimming pool and leisure area. Our middle daughter celebrated her 12 birthday today and we received a number of compliments from all of our family and guests in attendance.Working with the Pioneer crew, and your recommended […]
Jim Tamas
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The pool installation went very smoothly
We had a pool installed by Pioneer Pools last summer. We had a great experience with the company, and the sales rep Chris Switzer was fantastic. He went out of his way to help us. He made very good suggestions when we were deciding among the various options available in choosing which pool, which equipment, […]
J. Penney
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
4
You definitely have our recommendation…
Really enjoying the pool so far
Chad, London
Pioneer Family Pools LondonPioneer Family Pools London
5
Extremely professional
My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]
Rick and Elsie
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Best Customer Service Ever!
Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!
Bettina Arsenault
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Fantastic
Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]
Paula
Pioneer Family Pools BarriePioneer Family Pools Barrie
4
Thank you for all your help
We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!
John and Adriana
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
Great Customer Service!
I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.
Corry Ferreira
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Nothing Short Of Amazing!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Shawn Fillion
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
The kids are loving the pool
I wanted to send you a quick message to let you know that the kids are loving the pool and the adults too :). I must also compliment you on a great job. I have worked with a lot of contractors before and couldn’t get over how courteous you were to our space and kept […]
Bryan
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Courtesy, knowledge, and professionalism
We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]
Mario and Bella
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Your the Best
Our pool was operational and ready to go, as promised in time for our grandson’s 6th Birthday party. It was a great day! A year and a bit later, the cheque has been cashed, and everything essentially finalized. As inexperienced new ‘in-ground’ pool owners, there have been a few glitches. But Chris Switzer has always […]
Pat & Joanne Vanravenswaay
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
Jack Callect
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
A great experience
We would like to take the time to thank you for the great experience in having a pool built by Pioneer Pools. We sincerely appreciate your responsiveness and the way you conducted business. It all started by meeting you, giving us professional advice, informing us about timing, expenses, etc .. to avoid unpleasant surprises. During […]
Neil & Martine Jamison
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Exceeded our expectations
Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]
Paula
Pioneer Family Pools BramptonPioneer Family Pools Brampton
4
Customers At This Store Engage With Dave & Appreciate His Knowledge!
Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]
Glen Robson
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
The Team Who Installed Our New Canister Filter System Was Stellar!
The team who installed our new canister filter system was stellar and the crew that opened our pool were very helpful. Many thanks!
Michele Hedrei
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Your Reputation Exceeds You!
To you and your team, thank you. We have put off taking the plunge so to speak on getting a pool for what seems like a lifetime. The professionalism and attention that you and your entire team have shown is beyond expectations. Even well after closing the pool from an amazing summer you continue to […]
Cindy & John Devai
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Hot Tub Reviews
The Relay Hot Tub Is Top Notch!
Thank you to the service team at Pioneer Family Pools Vaughan for getting my hot tub in to my garden, as that was a task on its own. The demo that i was shown was great and the technicians cleaned up after they had finished. The Relay is amazing and I’m so glad that I […]
Mandy Milinkovich
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
The Vanto Was Such A Great Purchase!
Sometimes, after a long day at work, there is nothing like coming home and relaxing in our hot tub. Our Vanto spa offers plenty of room for up to four (six if kiddos), has small footprint, and is easy maintenance. Each seating point is slightly different in terms of jets and there are several jet […]
Dave Noyes
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
The Jets Were Perfect!
Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. We used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having […]
Roslyn Razkin
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
They Spent Time Teaching Us About Our Spa!
They spent time teaching me about my spa and very professional.
Deanna Boyes
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
This Spa Really Helps With Relaxation!
I absolutely love my Utopia Florence spa! I should have bought it years ago. This spa really helps with relaxation and helps me end the day on a positive feel.
Jeff Quiston
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Great Customer Service!
I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.
Corry Ferreira
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
So Much Variety!
So much variety. No pressure selling.
John Shantz
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Everything Was On Time, Seamless & Easy!
Delivery was a piece of cake as Jay and Mark worked effortlessly
Katelyn Halagian
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Pain In My Legs Are Gone!
Yesterday we received and installed our new Flair Hot Tub. Last night after 30 minutes or so in the tub, we slept like babies! This morning we got up early and jumped right back in the hot tub. The pain in my legs are gone and my wife’s back pain has subsided.
Peter Corbette
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Outstanding Investment!
We love the hot tub, the salt water and the size (luxurious for two). We purchased from Pioneer because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Pioneer was extremely helpful throughout the sale process and the wet test was very helpful. […]
Vincent Goche
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
It Has Been Worth Every Penny!
My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]
Steve & Johanna Lumsdon
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
The Jetsetter Is Number 1!
This is my second HotSpring JetSetter tub, the first one last over 20 years! I don’t believe that there are better hot tubs out there. We love the no maintenance feature of our new spa. The Jetsetter is number 1!
Wu-Lee Chin
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
A Professional Experience!
From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.
Mike DeBrun
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Such Powerful Relaxation!
The multitude of massaging jets in our Aria are extremely powerful, very well designed, and are perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don’t be fooled by lessor-known manufacturers advertising a large number of jets! HotSpring’s years of attention to customer feedback have created an amazing hot tub […]
Frank Thomas
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
I Absolutely Love It!
I decided to purchase a jet setter NXT and wish I would have made this purchase long ago instead of the over jetted over powered low quality imposter spa I had. The quality of a HotSpring Spa is noticeable without even getting in it. The jets are placed with thought in mind to give you […]
Jake Campbell
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Quality Products & A Fair Price!
Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.
Adam, Susan Hunter & Family
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Relaxing, Soothing & Amazing!
I am the proud owner of a Florence Caldera Spa and I consider it an investment in my health. I love the amazing technology, easy maintenance and excellent quality. Soaking for 15-20 minutes a day is therapeutic and rejuvenating.
Doc Lungredurn
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
The Best Little Spa Ever!
The TX HotSpring Spa is so great and is just what the two of us needed. It is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! I would highly recommend the HotSpot Tx. The Moto Massage is a must and this […]
Deb Smith
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Thank You For Making Our Lives Better!
After much research we purchased the Niagara Caldera Spa and it was the best choice for our home! We chose the 7 person, 52 jet tub spa with all the bells and whistles. Our favourite features are the neck and lumbar massage options. The features and functions are all exceptional and we use our spa […]
Bilmar Ahmed
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
Couldn’t Be More Pleased!
After extensive online researching and multiple trips to showrooms, I decided to move forward with the purchase of a Caldera Geneva Spa from Pioneer Family Pools. The lounge seat with foot massage is awesome and is by far my favourite seat in the spa. Our family uses the hot tub multiple times per week; so […]
Rita Wilson
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Our Soothing Salt Water Grandee Is A Hit!
The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]
Rio Hudson
Pioneer Family Pools LondonPioneer Family Pools London
5
Personal, Friendly Service!
For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]
John Picone
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Go Big, Go Cantabria!
Comfort, ease of maintenance, and overall efficiency make the Cantabria Spa a worthwhile choice. Extremely spacious design fits 8 adults comfortably. My family and I highly recommend it!
Kristina Gropest
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
It Has Made A Positive Difference In Our Overall Health!
We purchased our hot tub in October 2018 from Pioneer Family Pools Burlington and it has been amazing. We use our Vacanza Palatino spa every day and it has made a positive difference in our overall health. We love it!
Andrei Marinescu
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Great Place!
Great place. Knowledgeable staff. Best spa dealership! We love our HotSpring Spa!
Carol Morris, Barrie
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
I Am One Happy Customer!
We ordered a Limelight Flair and let me tell you, it does not disappoint. I am one happy customer right now. Pioneer Family Pools only has the best hot tubs. High quality with reasonable pricing. We were able to conduct a wet test and could have stayed in the store all day long, soaking! We […]
Sophie Antonio
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We All Enjoy The Hot Tub!
We searched for hot tubs for a while and after looking at different models, we decided to test out the different hot tubs in the Pioneer show room. It was apparent right away that the Flair had the size, and all the options that we wanted; and you just feel comfortable and relaxed sitting in […]
Stephen James
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
I Couldn’t Be Happier!
We love our spa, the amenities are wonderful! The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people […]
Tina Escino
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Highly Recommend!
This new and improved tub gave us what we liked in our older model but with fantastic changes. The filter system is easy, the tub seems to be critter-proof, the lights and fountain are fun while giving us the comfortable layout we loved from our older HotSpring Spa. Highly recommend! Our Highlife Sovereign is so […]
Jennifer State
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
This Spa Is The Icing On The Cake!
Our pre-school aged children love it and so do my wife and I. This tub is great for play and relaxation. The Splendor is low maintenance and runs on low power consumption. This spa is the icing on the cake!
Tim Reynolds
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Patio Reviews
We Have Always Been Very Pleased With The Service!
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.
Christina Francs
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
On Her Day Off She Offered To Come Out To My Home!
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
Dawn Demeter
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
What They Told Me To Do, Worked!
I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]
Jessie Keyte
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Our Sales Associate Was Simply Outstanding!
I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]
Pia & Norma Zavarella
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Thank You For Your Time & Professionalism!
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Whitney Tyson
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
Fran Johnson
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Such Great Staff!
Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.
Harry Bensimone
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The New Set Was Just Delivered & It Looks Great!
The new set was just delivered and it looks great! Thank you for your support and quick response to this issue. Any company can make a mistake, but it’s how they respond that sets the good ones apart! I’ll definitely recommend you and Pioneer Family Pools to anyone who asks.
Brian Gauthier
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Brett Really Made All The Difference!
It this kind of overall service that will have me recommend Pioneer Pools.
Don and Shirley Patterson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Stellar Customer Service
I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer. My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location. Jenna Rowland helped […]
Michelle Hewit
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
You Have Excellent Customer Service!
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
Wendy Carlan
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Fantastic Experience!
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
Lesia Phillips
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Great Service Deserves Recognition!
I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!
Vanessa Gallo
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Great Service!
Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.
Dave Lester
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
It Was Even Better Than The Online Picture!
Love the set! The men that delivered it were so helpful, polite, and friendly. It was even better than the online picture!
Jeanette Lamb
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Adreanna & Her Team Covered Every Base For Us!
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
Keith Cotman
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Thank You For A Wonderful Service, As Always!
Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always.
Kati & Kosta Venu
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
We Couldn’t Be Happier!
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
Jim & Pam Smith
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
The Delivery Guys Were Great!
And the delivery guys were great
Suzy Shrinst
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Always Smiling & Willing To Help!
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
Sandy Hill
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
She Went Above & Beyond!
I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]
Katrina Cartik
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Your Crew Did A Wonderful Job!
wonderful job of delivering and setting up this morning.
Mary Stanko
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
You Treated Me With Courtesy & Respect!
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
Lorraine Gordon
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Thank You For Your Gift & Support Pioneer!
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
Shanna Dunlop
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Amazing Service As Always!
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
Terry Harbin
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Service We Received Was Excellent!
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.
Jacob Colson
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Amazing work Corrina!
Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]
Stephen Bobo
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Thank You So Much!
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
Sarah & Roy Fuller
Pioneer Family Pools Pioneer Family Pools
5
Your Team Is Committed!
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Sharon Beson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Everything Was Fast & Efficient!
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Scott Dalby
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Above Ground Pool Reviews
Nothing Short Of Amazing!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Shawn Fillion
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
They Helped Me Really Understand The Process From Start To Swim!
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Soroush Zadhoush
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
No Hesitation In Recommending You!
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Stacey Benjamin
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Pioneer Family Pools Is Great!
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
Maria Macedo
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
You Went Above & Beyond!
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Bellile Family
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
I Definitely Will Recommend Pioneer Family Pools!
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
Tina Flemming
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Store Staff Is Genuine & Always Eager To Assist!
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Jordanne Marie
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
I Definitely Will Recommend Pioneer Family Pools!
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Tina Jakobs
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Thank You For Getting Us In Earlier Than Originally Planned!
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Thanks Again For Pioneer’s Typical Excellent Customer Service!
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Michelle Galda
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We Had An Extremely Positive Experience!
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
The Hooper Family
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
They Have Been Very Quick!
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
I Would Recommend Pioneer Pools To Anyone!
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Robert Macdonald
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
I Am Thrilled With How Good My Pool Looks!
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Gwindor S
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Thank You For All The Help!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
Jake Taylor
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Pleasant & Helpful!
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
Bonnie & Greg Palmer
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Dale & Pioneer Family Pools Go Above & Beyond!
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Pedro Ferreira
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Continuously Goes Above & Beyond!
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
G.P. Houle
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Every Team Communicated With Me Very Well!
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Dave Boychuck
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Outstanding Experience with Pioneer Pools
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Johane Brantford
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
