If our customers had a lot to say, click the review to read all their kind words.
Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]
Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!
Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]
It took our family over three years to finally come to a decision to put in an inground pool. With much research and many meetings with various pool companies we decided to go with you, and are we ever happy we did!! From the first meeting with Jordan we couldn’t get over how friendly and […]
Pioneer Family Pools St.CatharinesJust wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]
I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.
We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!
I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.
Thank you for your time and information today. It has been a pleasure dealing with you throughout this process!
Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]
Dear Mrs. Mailloux, the guys who did the installation did a fantastic job! They were very courteous and professional. If I need anything for my pool you guys will be #1 on my list.Thanks for great service and a job well done! Regards, Les
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]
I would like to thank you for your great service and understanding with regards to all my pool needs and accessories. It was a pleasure doing business with you and your staff, I will be sure to pass on a positive referral to Pioneer Pools.
We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]
The pool crew of Brice and Herman and the other men were extraordinary. Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The […]
It is my pleasure to write a positive review of Pioneer Family Pools – Brampton and specifically about Dave Hrycyna. As a first time pool owner, I had many worries about managing the pool properly. A pool is a large investment and I was scared I’d screw some things up. Dave has been my go […]
Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]
Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]
We enjoyed the pool all weekend and I'm sure for many years to come
Hi Twain, Thanks! Sod was completed yesterday so we should be good. I’ll chase Mark for the fence post then. Thanks for everything you’ve done. You were fantastic at staying in touch at all stages and Julie and I were very impressed with the Pioneer experience. All the best!
Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!
I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.
I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.
I have recently moved into a house (with pool) in Brantford. Pool was in poor shape. As a result of the pool’s condition I have been to this store at least 8 times to purchase replacement parts for the filtration system up to a salt water chlorinator as well as other items to enhance the […]
Good evening, myself and my husband Joe, just wanted to take a moment to express our appreciation for the excellent service provided by “Jimmy” at your Burlington store. We were quite upset to find out that our duo clear cartridge had stopped working, and after reading the fine print on their on line warranty we […]
I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
