Testimonials

Pool Reviews

• We were welcomed like family

  I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]

  Aren White

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Pioneer Pools has been the best

  Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.

  Corey

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• The Team Who Installed Our New Canister Filter System Was Stellar!

  The team who installed our new canister filter system was stellar and the crew that opened our pool were very helpful. Many thanks!

  Michele Hedrei

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• The best home renovation experience I have had

  Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]

  Mary H

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Fantastic Support

  I just want to thank Dale and Chris for the fantastic support we get on a continuous basis. It has been 5 years since we have bought our pool and hot tub and every time we see them they come over and check on how the pool and hot tub are doing as well as […]

  Jay G

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Very pleased

  Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

  Joey and Diana Bolic

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• Customers At This Store Engage With Dave & Appreciate His Knowledge!

  Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]

  Glen Robson

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• I Love The Personalized & Excellent Customer Service!

  I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]

  Luis Lasso

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Thank You For The Excellent Service In Building Our Pool!

  We wanted to say thank you for the excellent service in building our pool. There were others who quoted and we are very happy that we chose Pioneer. From the start to current day, we’ve been very happy with the results of our new pool. It started with your guidance and leadership as we attempted to […]

  Ian & Kristen McLain

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Thank you again!

  Pool went in on Monday and we’re loving it

  Will Myers, London

  Pioneer Family Pools LondonPioneer Family Pools London

  4

• It Has Been A Pleasure Dealing With You Throughout This Process

  Thank you for your time and information today.  It has been a pleasure dealing with you throughout this process!

  Anna Dellanno

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• What A Pleasant Surprise

  December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]

  Sigrid, Joey and Diana Palovcik/Bolic

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• All Of Us Are Still Very Much In Awe

  Now to speak on your generosity. As you are aware we are doing a Fundraiser event for Power At Work, who in turn does missions in Guatemala. I thought I had nothing to lose in asking for a donation for our fundraiser. I honestly thought at most we would get a floaty, and I might […]

  Grant & Carol Lamb

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5

• What A Remarkable Team You Have At The Wilkinson Store!

  I have been a regular customer of the Brampton store over the years.  It’s not very often that I make an effort like this to share thoughts of this nature, but given my very positive experience with the staff and service experts at this store, I felt it was appropriate to let you know what […]

  Glen Robson

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• Your Pool Gallery Has By Far Been The Most Helpful! 

  I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful!  Most […]

  Krista McKee

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Thank you again to Pioneer Pools

  We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]

  Audrey Alvaro and Danny Vitali

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• I Am Very Impressed By The Level Of Professionalism!

  I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.

  Adam Lobo

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• He Was Prompt, Thorough & Professional!

  We had our pool installed in October of 2020, during the pandemic. We reached out to Bryn Evans in April of 2020, and he was simply amazing. He was prompt, thorough, professional, and such a great guy. Bryn drew us a wonderful design, and made really good suggestions based on his years of experience and […]

  David Song

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• …your crew did an amazing job…

  We enjoyed the pool all weekend and I'm sure for many years to come

  Marie, London

  Pioneer Family Pools LondonPioneer Family Pools London

  5

• It Has Been A Great Experience Working With The Team!

  I just wanted to reach out and share feedback now that Don and his crew have wrapped up the deck pour this morning; and have left site to let Cedar Springs to start their work. Don and his crew were great to deal with during their time on site!  They were professional, courteous, hard-working, polite, kept a […]

  Dan Drewett

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• We Have Been Clients Of Pioneer Since 1991!

  I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

  Barbara Watt

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Your the Best

  Our pool was operational and ready to go, as promised in time for our grandson’s 6th Birthday party. It was a great day! A year and a bit later, the cheque has been cashed, and everything essentially finalized. As inexperienced new ‘in-ground’ pool owners, there have been a few glitches. But Chris Switzer has always […]

  Pat & Joanne Vanravenswaay

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• I Wanted To Acknowledge The Outstanding Service I Received From Matthew!

  I requested your name being Matthew’s boss because I wanted to send you an email to acknowledge the outstanding service I received from Matthew Bradshaw around mid September. As a new owner of an inground pool this August, everything to do with it is new to me and my family and it’s difficult after a […]

  John Smith

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Bryan is a true professional

  Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

  Jon Connor

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• Professional job and expert workmanship

  My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]

  Andy R

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5

• Way beyond expectations

  Good Morning Jeremy… Well the liner is in and the pool is full. Chris certainly is an ambassador for Pioneer Pools. I believe he goes way beyond your expectations. With all the turmoil and stress that is associated with putting in a pool, just his taking time to talk and explaining what is happening and […]

  Joanne & Ray

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5

• Highly Recommended to everyone I know!

  Thank you so much for your lovely present and for all the help you provided me. You are the best and highly recommended for anyone I know.

  George

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Living Up To The Name!

  You are truly what your name says – a family!

  Lana

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• friendly approach and great ideas

  He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.

  Brenda and Marc F., Hamilton

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• They Were Very Courteous & Helpful!

  Anthony and his crew arrived and immediately got to work. They were very courteous and helpful. They explained what they were doing and I felt comfortable in the work they did. Thank you for sending Anthony.

  Jim McDonnell

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5