If our customers had a lot to say, click the review to read all their kind words.
Pool Reviews
It made all the difference
Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]
Jer & Jill
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We’re Very Happy!
We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!
Pat and Theresa Meehan
Pioneer Family Pools LondonPioneer Family Pools London
5
Can’t Wait For Spring!
Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!
The Petersons
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company
I just wanted to say a big thank you to everyone at Pioneer Pools. We are very happy with our new pool liner. The guys were very accommodating to come back the next day to finish the job. They really did a great job. I will highly recommend Pioneer Pools to anyone I know looking […]
Mary Sayler
Pioneer Family Pools LondonPioneer Family Pools London
5
Best Customer Service Ever!
Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!
Bettina Arsenault
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Amazing job
With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren’t home (and had already […]
Sebastian
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
Pioneer Pools has been the best
Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.
Corey
Pioneer Family Pools OakvillePioneer Family Pools Oakville
4
We Couldn’t Have Done It Without You
We are two retired seniors living in Unionville who have just converted our chlorine pool to saltwater with the help of your crew from Pioneer Pools. It was indeed a pleasure to meet Craig and his colleague. They had to return a couple of times to resolve an issue that required more professional help, as […]
Shelly & Bendel
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
What A Remarkable Team You Have At The Wilkinson Store!
I have been a regular customer of the Brampton store over the years. It’s not very often that I make an effort like this to share thoughts of this nature, but given my very positive experience with the staff and service experts at this store, I felt it was appropriate to let you know what […]
Glen Robson
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
We Have Been Clients Of Pioneer Since 1991!
I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]
Barbara Watt
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
A great experience
We would like to take the time to thank you for the great experience in having a pool built by Pioneer Pools. We sincerely appreciate your responsiveness and the way you conducted business. It all started by meeting you, giving us professional advice, informing us about timing, expenses, etc .. to avoid unpleasant surprises. During […]
Neil & Martine Jamison
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Did an outstanding job
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
Yolanda
Pioneer Family Pools OakvillePioneer Family Pools Oakville
4
The kids are loving the pool
I wanted to send you a quick message to let you know that the kids are loving the pool and the adults too :). I must also compliment you on a great job. I have worked with a lot of contractors before and couldn’t get over how courteous you were to our space and kept […]
Bryan
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Making a worry free experience
Dear Mark, Just a quick note to thank you for facilitating the purchase and installation of our new pool. We appreciated your attention to the details of the process. Also, please relay our thanks to Jake, who oversaw the installation and saw to the quality control on our project. We are very pleased with the […]
David S
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
4
Customers At This Store Engage With Dave & Appreciate His Knowledge!
Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]
Glen Robson
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
Pioneer Family Pools Is The #1 Pool Company In Ontario!
Pioneer Family Pools is the #1 pool company in Ontario. I have had my pool for the last 14 years, and I go still go to Pioneer for all my supplies and service needs.
Kevin Jones
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Made it happen flawlessly
Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]
Rosanna Paletta
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
4
Awesome, Awesome, Awesome
Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]
Andrew and Family
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Absolutely a pleasure
Mark and I just wanted to let you know how appreciative we are of all the work you put into getting our pool up and running for the long weekend!!! We’ve been in it a few times and absolutely LOVE it!!! The boys are thrilled and we’ve had some very tired campers on our hands […]
Cat and Mark
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
It’s Truly Been A Pleasure To Deal With You!
It’s truly been a pleasure to deal with you and your team Twain and Mark!
Lisa & Morris Gallifi
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
My Boys Are Loving The Pool! I Can’t Get Them Out!
My boys are loving the pool! I can’t get them out!
Dawn B
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
100% Recommend! We Are Really Happy That We Chose Pioneer Family Pools
100% Recommend! We worked with Bryn, Twain and Mark from the Oakville Store, and they were just amazing. We were doing our research since May, meeting with different pool companies around the GTA, and the one company that actually took the time, patience and cared for us was Pioneer Pools. Bryn spent hours with us […]
Farida Y
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Really appreciate the service
Today, July 26th, Taylor called and had a chat with my wife and recommended a site where I might find some more parts for our patio chairs and table. It was so encouraging to know that you followed up on my visit to your store about a month ago, when you helped me find some […]
Laurie Williams
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
That Experience Was Nothing But Positive & Professional!
We starting dealing with Dale from Pioneer last fall. Every experience was so positive. Sadly, we ended up having to cancel our pool before it was installed. I will be honest, I fully expected to be given a hard time however that experience was nothing but positive and professional. Thank you Dale. We will recommend […]
Starr Doleman
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Never get the feeling of being pressured
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
Jason
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
happy with all aspects
we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team.
The Tegelaar
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
Just wanted to say thanks
Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]
Ryan
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
Stress Free Experience!
You guys are awesome! Thank you for making this a stress free experience!
Scott
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
can’t say enough good things
Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.
Aileen and Neil
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
Jack Callect
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Hot Tub Reviews
We Love Our Flash!
The buying experience from our dealer, all the way to our delivery has been great. Our Flash hot tub looks great and feels like a deep tissue massage thanks to all of the soothing jets! Adding the chemicals can be a little confusing until you get the hang of it, so our Pioneer service technician […]
Hymer1
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Relaxing, Soothing & Amazing!
I am the proud owner of a Florence Caldera Spa and I consider it an investment in my health. I love the amazing technology, easy maintenance and excellent quality. Soaking for 15-20 minutes a day is therapeutic and rejuvenating.
Doc Lungredurn
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
It Has Been Worth Every Penny!
My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]
Steve & Johanna Lumsdon
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
What A Beautiful Hot Tub!
I love the LED lights, the quiet motor, the jets and the fresh salt water feels great on my skin! What a beautiful hot tub! The Limelight Beam is the way to go! Thank you to Pioneer Family Pools Hamilton for their excellent recommendation and continued service.
Brady Callan
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We Love Our New Hot Tub!
My wife and I love our new hot tub we bought from Chris at Pioneer Pools! The installation crew was excellent and took the time to explain the operation of the hot tub. The staff at Pioneer has been really helpful with testing our water and giving us water care tips. The only snag came […]
Alan Rover
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
Great Couples Hot Tub!
I have been a fan of HotSpring Spas for years. Needless to say, the Highlife Jetsetter LX was just as awesome as the HotSpring Spas that I have owned in the past. Thank you for your continued consistency and commitment to quality Pioneer Family Pools and HotSpring Spas! This spa is the perfect hot tub […]
Jon James
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Very Excited!
Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.
Corrine F
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Jets Were Perfect!
Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. We used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having […]
Roslyn Razkin
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
The Triumph Spa Is Great!
The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!
Dave & Melody Johns
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Fantastic Work and Great Communication
From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]
David Sirois
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
Personal, Friendly Service!
For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]
John Picone
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
We Could Not Be More In Love With Our Spa!
The Aspire Spa is well priced and is the perfect size for our small yard. We could not be in more love with our spa! Thank you so much to Michael from Pioneer Family Pools for his expertise and finding us our perfect spa!
Rick Lychikin
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
Great Addition To Our Home & Life!
This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]
Steve Lukasick
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Chris Was So Helpful!
My husband and I have wanted a hot tub for years! Unfortunately, due to COVID-19, we were unable to go into the store and see the tubs in person. Chris was so helpful! He got back to me right away and he sent me emails and texts for hours straight, finding us exactly what we […]
Lisa Dyball
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
Go Big, Go Cantabria!
Comfort, ease of maintenance, and overall efficiency make the Cantabria Spa a worthwhile choice. Extremely spacious design fits 8 adults comfortably. My family and I highly recommend it!
Kristina Gropest
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Excellent Customer Service!
The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.
Lynda Sanderson
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Fantastic Unplanned Purchase!
I was not planning on buying a hot tub but I am so pleased I took the plunge. What a fantastic hot tub that came with easy installation, great service and easy maintenance. The Pulse is a fantastic hot tub and I would definitely recommend it!
Lisa Sacco
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
I Am One Happy Customer!
We ordered a Limelight Flair and let me tell you, it does not disappoint. I am one happy customer right now. Pioneer Family Pools only has the best hot tubs. High quality with reasonable pricing. We were able to conduct a wet test and could have stayed in the store all day long, soaking! We […]
Sophie Antonio
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Very luxurious!
I just love the Artesian Spa hot tubs! So comfortable and relaxing. Loving all the jets and different seating options. Very luxurious!
Christina Stockdale
Pioneer Family Pools LondonPioneer Family Pools London
5
Quality Spas & Quality Service!
We’ve had our spa for almost one week and feel this was such a great buy. We love it, have had absolutely no issues with it and feel that this spa will last a long time. We highly recommend the Limelight Flash spa for anyone who wants to seat 5+ comfortably. This spa has lots […]
Adam MCaffery
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
We Have Owned HotSpring Hot Tubs Since 1990!
We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!
Bill Jacobs
Pioneer Family Pools LondonPioneer Family Pools London
5
Highest Quality for the Best Price!
Pioneer Family Pools is a supplier, among others, of high quality hot tubs and swim spas manufactured in California by Watkins Wellness. If you want the best price over quality ratio for your hot tub/swim spa purchase, I suggest to look no further. I’ve purchased my Caldera spa from Pioneer and the entire shopping experience […]
Ovidiu Irimia
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
We Are Having A Grandee Grand Experience!
Not only is this hot tub easy to use, it is easy to maintain and care for; and easily accommodates our family of 5 comfortably! It is beautiful! It is the perfect addition to our backyard oasis and everyone that sees it is very impressed. We absolutely love and recommend it!
Kim & John Kyle
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Most Relaxing End To Our Days!
I am so happy with my Marino hot tub. Purchasing it was one of the best decisions that we have ever made. It is very easy to take care of and is used by the whole family for the most relaxing end to our days. Combined, our pool and spa experience with Pioneer Family Pools […]
Jessica Martino
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
A Very Positive Experience All Around!
We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round! Look no further than a Fantasy Spa if you […]
Cindy Duck
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
We Could Not Be More Pleased!
We are very happy with our Vacanza Vanto Caldera Spa. We replaced a 20 year old spa with this one and could not be more pleased. The Vanto heats quicker, the motor is quieter and it looks great compared to our old one.
Diego Aldera
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
This Is Our Second Hot Tub From Them, We Love It!
Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]
Salty
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
Thank You For Making Our Lives Better!
After much research we purchased the Niagara Caldera Spa and it was the best choice for our home! We chose the 7 person, 52 jet tub spa with all the bells and whistles. Our favourite features are the neck and lumbar massage options. The features and functions are all exceptional and we use our spa […]
Bilmar Ahmed
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
We Love Our Fantasy Spa!
We love our fantasy spa. It is the perfect size for our family of four. The price was great and it is easy to maintain!
Jennifer Defranco
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
I Love My Splendor Fantasy Spa!
Having chronic back pain and loving baths, I knew getting a hot tub was a must. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away. My back aches are soothed by the heat while I enjoy being outside […]
Denise Rozkitch
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Patio Reviews
Your Crew Did A Wonderful Job!
wonderful job of delivering and setting up this morning.
Mary Stanko
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
On Her Day Off She Offered To Come Out To My Home!
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
Dawn Demeter
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Excellent Service!
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
Barry Hoffman
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
I recommend Pioneer to Many other Pool Owners!
When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible. She was attentive, kind, listened to our concerns, and followed up many times to […]
Michelle Hewit
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Great Service Deserves Recognition!
I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!
Vanessa Gallo
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Thank You So Much!
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
Sarah & Roy Fuller
Pioneer Family Pools Pioneer Family Pools
5
Our Sales Associate Was Simply Outstanding!
I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]
Pia & Norma Zavarella
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Well Done!
Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!
Laurie Tirone
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Happy With The Furniture & Your Excellent Service!
Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio. Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.
Ken Richards
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
It Was Even Better Than The Online Picture!
Love the set! The men that delivered it were so helpful, polite, and friendly. It was even better than the online picture!
Jeanette Lamb
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Thank You For Your Time & Professionalism!
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Whitney Tyson
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Our Backyard Vision Became A Reality!
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
Ronil Hassanwalia
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
She Has Exceeded Our Expectations!
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Lynn Giles
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Amazing Service As Always!
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
Terry Harbin
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Thank You For Your Gift & Support Pioneer!
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
Shanna Dunlop
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Amazing Job!
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
Pat
Pioneer Family Pools Pioneer Family Pools
5
Adreanna & Her Team Covered Every Base For Us!
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
Keith Cotman
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
It Was A 10/10 Experience!
We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
Laura Barron
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Superior Customer Service!
I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Pioneer Family Pools is extremely fortunate with their great staff. After meeting your patio manager, 4 years ago, […]
Stacy London
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
I Had Such A Great Buying Experience!
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
Meaghan Sansom
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Another Great Example Of Outstanding Customer Service!
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
Andrew Milner
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
You Have Excellent Customer Service!
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
Wendy Carlan
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
What A Great Pleasure It Was Shopping At Your Brantford Store!
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
Liz McPherson
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Sensible and Polite!
Good afternoon Courtney, and thank you for recently approving the replacement of my patio chair. It was a catastrophic break in the aluminum frame, and it’s also true that the same chair was beyond its guaranteed period, so I am appreciative of your action. I write also, to bring to your attention the conduct of […]
John
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Outstanding Service and Seamless Experience
Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]
Anni, Oakville
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
Fran Johnson
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Thank You For Going That Extra Mile!
We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]
Jennylee & Marco Gubiani
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Friendly, Knowledgeable & Professional!
Prices were good and quality is great.
Paige Martinson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Fantastic Experience!
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
Lesia Phillips
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Everything Was Fast & Efficient!
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Scott Dalby
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Above Ground Pool Reviews
I Definitely Will Recommend Pioneer Family Pools!
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
Tina Flemming
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Nothing Short Of Amazing!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Shawn Fillion
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
Thank You For All The Help!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
Jake Taylor
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Dale & Pioneer Family Pools Go Above & Beyond!
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Pedro Ferreira
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
They Helped Me Really Understand The Process From Start To Swim!
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Soroush Zadhoush
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Every Team Communicated With Me Very Well!
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Dave Boychuck
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Michelle Galda
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Thank You For Getting Us In Earlier Than Originally Planned!
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Pleasant & Helpful!
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
Bonnie & Greg Palmer
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
They Have Been Very Quick!
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
No Hesitation In Recommending You!
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Stacey Benjamin
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Outstanding Experience with Pioneer Pools
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Johane Brantford
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
I Would Recommend Pioneer Pools To Anyone!
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Robert Macdonald
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We Had An Extremely Positive Experience!
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
The Hooper Family
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
You Went Above & Beyond!
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Bellile Family
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
I Am Thrilled With How Good My Pool Looks!
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Gwindor S
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Pioneer Family Pools Is Great!
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
Maria Macedo
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
Thanks Again For Pioneer’s Typical Excellent Customer Service!
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
I Definitely Will Recommend Pioneer Family Pools!
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Tina Jakobs
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Continuously Goes Above & Beyond!
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
G.P. Houle
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Store Staff Is Genuine & Always Eager To Assist!
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Jordanne Marie
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
