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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • You guys have been great

    Hi Jeremy, Pool is great. Went for our first swim on Sunday as a family to break it in. Will be all ready for our party and put to great use this summer. Thanks so much, you guys have been great. Everyone we have dealt with has been very helpful and never hesitated to listen […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    4

  • …your crew did an amazing job…

    We enjoyed the pool all weekend and I'm sure for many years to come

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Yay To Good Customer Service!

    From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Thank you so much!

    I will tell you, very impressive young man Shane you sent out for the cut-ins. I have done most of my service with Mirage for the last number of years but Pioneer has our business back because of you, Shane and Louie!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Courtesy, knowledge, and professionalism

    We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • We’ve Had An Amazing Experience Working With Pioneer Family Pools Hamilton

    We’ve had an amazing experience working with Pioneer Family Pools Hamilton this year. Chris Switzer was the best from the start until the end of the project, and even after. He looked after our best interests, had multiple visits to our property in the design stage, during and after the installation of our grecian style […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Amazing job

    With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren’t home (and had already […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • If I Could Give More Than 5 Stars, I Would!

    If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We love our pool! We love how it has transformed our backyard into a resort-like oasis

    Mike, to you and your awesome team at Pioneer Pools, two thumbs up and a big thank you for our new pool. We love our pool! We love how it has transformed our backyard into a resort-like oasis. I can’t wait to come home from a long day at the office and disappear into my […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thank you again to Pioneer Pools

    We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • I recommend Pioneer Family Pools to anyone

    I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn’t even shop […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4

  • Very pleased

    Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4

  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    4

  • Great job on time and on budget

    I just want to send you a quick e-mail on behalf of my wife, Petra and myself complimenting the efforts of the team at Pioneer Pools Hamilton. Chris Switzer was extremely helpful throughout this process and together with Don Leavitt who orchestrated the entire build. I told Chris upfront that we were leaving on a […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4

  • Awesome, Awesome, Awesome

    Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Your Pool Gallery Has By Far Been The Most Helpful! 

    I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful!  Most […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Have Been Clients Of Pioneer Since 1991!

    I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Year After Year You Guys Amaze Me!

    I spoke to a gentleman today who helped guide me through my iAqualink process, and I really wanted to say that I really appreciated all of the help. Year after year you guys amaze me. I would never hesitate to recommend you to anyone. I am in public service and sometimes I have clients calling […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Our first pool purchase was so simple

    Just a quick note to express our sincere thanks for making our first pool purchase so simple! We thought it would require a ton of work on our part. NOT TRUE! It started with Mark Mowsen, our sales rep. We called him to inquire about pricing and financing. He gave us every detail over the […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Beyond impressed

    I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • A pool, wine and chocolate

    Hello Jeremy, We just wanted to let you know that we found a very yummy looking box of chocolate outside our door last night and guessing by the logo on the chocolate, we are suspecting you had something to do with it? LOL!!! That was a delightful find!!! Thank you so much!!!! You guys definitely […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Fantastic

    Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    4

  • Did an outstanding job

    Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4

  • Totally professional and accessible

    I can’t thank you and the team (led by Ryan) enough! We are BLOWN AWAY by the job Pioneer has done. From start to finish, totally professional and accessible. Amazing job! I have been waiting 20 years for this day!!! My family is over the moon and we couldn’t be more ecstatic about our new […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company

    I just wanted to say a big thank you to everyone at Pioneer Pools.  We are very happy with our new pool liner.  The guys were very accommodating to come back the next day to finish the job.  They really did a great job.  I will highly recommend Pioneer Pools to anyone I know looking […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Making a worry free experience

    Dear Mark, Just a quick note to thank you for facilitating the purchase and installation of our new pool. We appreciated your attention to the details of the process. Also, please relay our thanks to Jake, who oversaw the installation and saw to the quality control on our project. We are very pleased with the […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    4

  • we sincerely thank you

    We want to say that we greatly appreciate everything you’ve done for us with our pool construction.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • We Were Very Pleased & Highly Recommend Them For The Job!

    We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Received A Number Of Compliments From All Of Our Family & Guests!

    I wanted to follow-up and thank you and your team for helping us re-create our backyard with a beautiful swimming pool and leisure area.  Our middle daughter celebrated her 12 birthday today and we received a number of compliments from all of our family and guests in attendance.Working with the Pioneer crew, and your recommended […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Dave At The Brampton Location Was Amazing

    Dealing with Dave at the Brampton location was amazing. We are first time pool owners. Our experience went so smooth. Dave walked us through everything we needed to know. The install was super quick for end of season. We called Dave a few times after the install and he was more then happy to help […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

Hot Tub Reviews

  • 5 Stars All Around!

    This is my second HotSpring Spa. I had one of the classic models for 32 years with one service call the entire time. It finally starting leaking so we bought the Vanguard model. The Vanguard is high quality, high functioning and we could not be happier with it. 5 stars all around!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • This Purchase Has Really Improved Our Quality Of Life!

    We use our hot tub several evenings a week and it has truly changed our lives. I can’t explain how wonderful the water feels at the end of a long day. My husband and I really enjoy relaxing in our Tarino spa and watching the stars while talking about our days. This purchase has really improved […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • I Love My Splendor Fantasy Spa!

    Having chronic back pain and loving baths, I knew getting a hot tub was a must. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away. My back aches are soothed by the heat while I enjoy being outside […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Such Powerful Relaxation!

    The multitude of massaging jets in our Aria are extremely powerful, very well designed, and are perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don’t be fooled by lessor-known manufacturers advertising a large number of jets! HotSpring’s years of attention to customer feedback have created an amazing hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • The Seats & Head Rests Are Extremely Comfortable!

    We have had the HotSpot Relay spa for a month and we have used it every day so far. The seats and head rests are extremely comfortable. We could not have made a better choice. Thank you to Pioneer Family Pools Hamilton for their knowledge, service and continued support.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We Love Our Spa!

    After a few months of enjoying our spa, we can honestly say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our Highlife Jetsetter LX spa. We are enjoying the outdoors even as the seasons are changing. Great experience […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • We Will Highly Recommend Pioneer Family Pools!

    You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • 17 Years & Still Going Strong!

    My sister was the first to get a HotSpring Spa and we have always enjoyed theirs. Then some good friends got one. So when we moved to our new house in 2002, we jumped right in and have been happy ever since we got it. We are loving our Highlife spa!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • The Drift Spa Was The Perfect Choice!

    We have had this spa for 3 years and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around or have our guests in it. It is very inexpensive to drain and refill the water. The chemical […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Couldn’t Be Happier!

    We love our spa, the amenities are wonderful! The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thanks For A Great User Experience!

    We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Second Spa From Pioneer!

    We had our spa for 15 years! We have just purchased our second spa with Pioneer and went with the Limelight Beam by HotSpring Spas. This revolutionary spa has been a real help with my back problem after my accident! Thank you Pioneer and HotSpring!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • The Vacanza Palatino Is Very Therapeutic!

    This hot tub was a great value compared to others we looked at. It has everything we were looking for and more in a hot tub. We love all of the different jets that target different areas of the body. The Vacanza Palatino is very therapeutic. It’s been super easy to care for, and the […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Dale Never Tried To Sell Us On Something Bigger Or More Expensive!

    We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • It Is The Perfect Shape To Fit 2 People Comfortably!

    The Vacanza Aventine is exactly what we wanted. It is the perfect shape to fit 2 people comfortably. The Aventine is easy to maintain and always has the perfect water temperature. I would recommend this spa to anyone wanting a roomy 2 person hot tub.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • This Spa Really Helps With Relaxation!

    I absolutely love my Utopia Florence spa! I should have bought it years ago. This spa really helps with relaxation and helps me end the day on a positive feel.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Such A Great Spa!

    The Highlife Aria is such a great spa! WE are really enjoying the lounge. The wireless remote is also great and so convenient! 

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Relaxing, Soothing & Amazing!

    I am the proud owner of a Florence Caldera Spa and I consider it an investment in my health. I love the amazing technology, easy maintenance and excellent quality. Soaking for 15-20 minutes a day is therapeutic and rejuvenating. 

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Fantastic Hot Tub Buying Experience!

    We’re thrilled with our hot tub from Pioneer Pools! Dale, our sales rep, was incredibly knowledgeable and went above and beyond. As first-time owners, his guidance through purchasing, delivery, setup, and maintenance was invaluable. Dale’s always just a call away for any questions. Highly recommend buying from them. Don’t miss the wet test in-store – it made […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Always There To Answer Any Questions I Have!

    This past Friday I had a hot tub delivered by Matt and Tyler. I just wanted to send this email to tell you that I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Fantastic Work and Great Communication

    From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • The New Technology & Water Care Systems Are The Best!

    We previously owned four Hot Spring Spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new technology and water care systems are the best that we have ever encountered. The HotSpot SX […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers!

    As it is my 4 month anniversary with Pioneer, I have to shout out some massive “thank yous”! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • Our Entire Family Loves Our Rhythm Hot Tub!

    Our entire family loves our Rhythm hot tub; we have recommended it to all of our friends and family. This spa is large enough to host guests, it is energy efficient, easy to maintain and has great value for the money we spent. My only regret is not purchasing it sooner!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • We Went With The Limelight Flair Model & We Could Not Be Happier!

    We highly recommend Pioneer Family Pools and HotSpring Spas! Bryan was so helpful in helping us choose our hot tub. We went with the Limelight Flair model and we could not be happier. It was delivered on time. We are using our spa everyday as a family. We are spending more time together in a […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • My Family Has Enjoyed It So Much!

    This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • Powerful Jets!!!!

    Great budget-friendly and reliable hot tub, I’ve had mine for over a year now! Love it!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • The Best Purchase For Our Family!

    We just got our new Tempo HotSpring Spa and we love it. It’s perfect after a workout, for spending time with family and it’s so relaxing. I use it early mornings while the kids are sleeping so I can sit, relax and drink my cup of coffee. I highly recommend getting one. Customer service is […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • Best Purchase Of Your Life!

    Perfect for those aches and pains and easy to take care of. The size fits well in the corner of the deck and we use it every single day. Look for the HotSpot TX at Pioneer Family Pools Brantford if you want to make the best purchase of your life!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

Patio Reviews

  • Your Employees Were Very Gracious & Kind!

    Thank you very much for the experience

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We Couldn’t Be Happier!

    Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Thank You So Much!

    We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!

    Pioneer Family Pools Pioneer Family Pools
    5

  • Always Smiling & Willing To Help!

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Super Friendly & Helpful!

    We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Amazing Sales Person!

    Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Amazing Customer Service From Adreanna McKissock & Her Entire Team!

    Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Amazing work Corrina!

    Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Thank You For A Wonderful Service, As Always!

    Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • The New Set Was Just Delivered & It Looks Great!

    The new set was just delivered and it looks great! Thank you for your support and quick response to this issue.  Any company can make a mistake, but it’s how they respond that sets the good ones apart! I’ll definitely recommend you and Pioneer Family Pools to anyone who asks.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Have Always Been Very Pleased With The Service!

    We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Your Crew Did A Wonderful Job!

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Sensible and Polite!

    Good afternoon Courtney, and thank you for recently approving the replacement of my patio chair.  It was a catastrophic break in the aluminum frame, and it’s also true that the same chair was beyond its guaranteed period, so I am appreciative of your action.  I write also, to bring to your attention the conduct of […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • You Have Excellent Customer Service!

     I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Stellar Customer Service

    I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer.  My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location.  Jenna Rowland helped […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Happy With The Furniture & Your Excellent Service!

    Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.  

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Fantastic Experience!

    Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Ashley Dedicated Herself Into Doing The Impossible!

    After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Brett Really Made All The Difference!

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • The Pioneer Team Has Been Absolutely Amazing!

    Wow! The Pioneer team has been absolutely amazing. I have been spreading the word about this store in the neighbourhood and everyone has been so impressed; and I will continue to do so. You made my day so I’d like to pass it back. Thank you!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Great Selection and Outstanding Service

    We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • It Was A 10/10 Experience!

    We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • What They Told Me To Do, Worked!

    I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Great Customer Service!

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Great Valued Products & Delivered As Promised!

    Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Outstanding Service and Seamless Experience

    Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Courtney Put Considerable Effort Into Locating What We Were Searching For!

    I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • She Went Above & Beyond!

    I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Superior Customer Service!

    I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Pioneer Family Pools is extremely fortunate with their great staff. After meeting your patio manager, 4 years ago, […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Exception & Very Helpful!

    Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

Above Ground Pool Reviews

  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Outstanding Experience with Pioneer Pools

    This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

We Know Pools

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