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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • We Are Sad To See Them Finish, As That Is How Much We’ve Enjoyed This Experience!

    I highly recommend Pioneer Family Pools! We had the best experience from day one dealing with both Matts; they were so helpful and explained everything in detail! The best part was the working crew, they were so professional and worked there butts off every time they were here! Our pool was completed in a timely […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • If I Could Give More Than 5 Stars, I Would!

    If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company

    I just wanted to say a big thank you to everyone at Pioneer Pools.  We are very happy with our new pool liner.  The guys were very accommodating to come back the next day to finish the job.  They really did a great job.  I will highly recommend Pioneer Pools to anyone I know looking […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Incredible service

    Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • friendly approach and great ideas

    He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Personable and considerate

    Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Beyond impressed

    I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • Never get the feeling of being pressured

    Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • We’re Very Happy!

    We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Sincere Thank You

    This is not a question or inquiry….it is a sincere thank you to all employees of Pioneer Pools Hamilton for a quality pool and equipment and for a very efficient construction crew. Thank you to our salesman, Dale Craig, for his patience in answering three months worth of questions/inquiries and for dealing with us in […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Have Never Met Somebody So Courteous & Professional

    There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • 5 Stars!

    We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • We Were Sad To See Them Finish As That’s How Much We Enjoyed The Experience!

    I highly recommend! We had the best experience from day one dealing with both Matts; they were so helpful and explained everything that we asked! The best part was the working crew, they were so professional and worked their butts off every time they were here ! Our pool was completed in a timely manner […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Very Professional & A Pleasure

    The change in ownership is nothing but positive. Lots of inventory, customer service is great and Dave does what he says he is going to do. In the past, I call every pool company in Brampton to come out to measure for a liner, they would never return or call or show up for an […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • I recommend Pioneer Family Pools to anyone

    I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn’t even shop […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4

  • Your Reputation Exceeds You!

    To you and your team, thank you. We have put off taking the plunge so to speak on getting a pool for what seems like a lifetime. The professionalism and attention that you and your entire team have shown is beyond expectations. Even well after closing the pool from an amazing summer you continue to […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • We couldn’t be happier

    Just wanted to let you know how happy we are with the Pioneer. Starting with your customer service and all the trades you recommended. It made the process so low stress. We couldn’t be happier that we went with you in the end.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • It Was Refreshing To Deal With Someone Like Carlos!

    This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Extremely professional

    We’re very happy how the pool has turned out so far. Ryan and his crew did an awesome job, and were extremely professional throughout. Great guy to deal with!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • The kids are loving the pool

    I wanted to send you a quick message to let you know that the kids are loving the pool and the adults too :). I must also compliment you on a great job. I have worked with a lot of contractors before and couldn’t get over how courteous you were to our space and kept […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • Thank You To The Staff Of Pioneer For Making Our Summers Even Better!

    I highly recommend Pioneer Pools, Barrie! Their customer service and knowledge far exceeds the competition in our area. Since we first moved here, they’ve been a source for product knowledge, pool assistance and great prices. Thank you to the staff of Pioneer for making our summers even better!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Professional job and expert workmanship

    My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Absolutely a pleasure

    Mark and I just wanted to let you know how appreciative we are of all the work you put into getting our pool up and running for the long weekend!!! We’ve been in it a few times and absolutely LOVE it!!! The boys are thrilled and we’ve had some very tired campers on our hands […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Everything has been fabulous!

    Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • Very patient, understanding, and helpful

    I’m very, very happy with the work completed. Chris O’Connor did an outstanding job on the stairs and they look GREAT! I’m very pleased with everyone in the store, helping me and my family with choosing our liner, and explaining/outlining the whole process, as you were very patient, understanding, and helpful. The colour selector on […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • A stress free journey to the exciting end

    Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Very pleased

    Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4

  • Yay To Good Customer Service!

    From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We Will Be Sure To Keep Recommending You To All Our Friends!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, extremely polite and totally professional. Thank you for getting us in earlier than originally planned. I know how busy you all must be and to get […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

Hot Tub Reviews

  • I Couldn’t Be Happier!

    We love our spa, the amenities are wonderful! The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Relaxed Is My New Normal!

    I am not sure where to begin. My knees and hips no longer ache all day. I sleep like a well fed baby every night and relaxed is my new normal. The Makena Spa is beautiful and more than efficient! If you like easy pressure or hard pressure, this is the spa to buy. Love […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • The Size Is Perfect!

    This is our second Caldera spa as we had a Caldera Martinique for 15 years. The new Seychelles is fantastic! The jet system is very adjustable. The size perfect for me and my wife. The best part is the salt water system. Do no get your hot tub without it! The water quality is excellent […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • We All Enjoy The Hot Tub!

    We searched for hot tubs for a while and after looking at different models, we decided to test out the different hot tubs in the Pioneer show room. It was apparent right away that the Flair had the size, and all the options that we wanted; and you just feel comfortable and relaxed sitting in […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Dale Never Tried To Sell Us On Something Bigger Or More Expensive!

    We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Couldn’t Be More Pleased!

    After extensive online researching and multiple trips to showrooms, I decided to move forward with the purchase of a Caldera Geneva Spa from Pioneer Family Pools. The lounge seat with foot massage is awesome and is by far my favourite seat in the spa. Our family uses the hot tub multiple times per week; so […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • A Professional Experience!

    From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • The Vacanza Marino Is So Relaxing!

    Nothing beats spending a cool evening relaxing in our warm, cozy hot tub! The Vacanza Marino is so relaxing. The kids love it too and they always want to come in it!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • The Best Purchase For Our Family!

    We just got our new Tempo HotSpring Spa and we love it. It’s perfect after a workout, for spending time with family and it’s so relaxing. I use it early mornings while the kids are sleeping so I can sit, relax and drink my cup of coffee. I highly recommend getting one. Customer service is […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • The Drift Spa Was The Perfect Choice!

    We have had this spa for 3 years and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around or have our guests in it. It is very inexpensive to drain and refill the water. The chemical […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Love My Splendor Fantasy Spa!

    Having chronic back pain and loving baths, I knew getting a hot tub was a must. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away. My back aches are soothed by the heat while I enjoy being outside […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers!

    As it is my 4 month anniversary with Pioneer, I have to shout out some massive “thank yous”! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • I Love Everything About It!

    My nightly routine of soaking in my Relay is only hampered by lightening! I love everything about it! Best Mother’s Day gift ever! Thank you Pioneer and HotSpring Spas!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Great Addition To Our Home & Life!

    This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Our Soothing Salt Water Grandee Is A Hit!

    The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • It Is The Perfect Shape To Fit 2 People Comfortably!

    The Vacanza Aventine is exactly what we wanted. It is the perfect shape to fit 2 people comfortably. The Aventine is easy to maintain and always has the perfect water temperature. I would recommend this spa to anyone wanting a roomy 2 person hot tub.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Could Not Be More Pleased!

    We are very happy with our Vacanza Vanto Caldera Spa. We replaced a 20 year old spa with this one and could not be more pleased. The Vanto heats quicker, the motor is quieter and it looks great compared to our old one.

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • Go Big, Go Cantabria!

    Comfort, ease of maintenance, and overall efficiency make the Cantabria Spa a worthwhile choice. Extremely spacious design fits 8 adults comfortably. My family and I highly recommend it!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • This Is Our Second Hot Tub From Them, We Love It!

    Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • We Love It So Much!

    We just bought the Makena and we love it so much. The jets feel so good on my back and legs. I really wish we got it sooner.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • This Spa Has Rejuvenated Me! I Feel Ten Years Younger!

    I get home after work and hop in my Relay spa right away! It’s super relaxing and takes the pain of the day away. The soothing jets have gotten rid of my back pain. I work a very physical job and this spa has rejuvenated me. I feel ten years younger!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Quality Products & A Fair Price!

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Personal, Friendly Service!

    For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • The Triumph Spa Is Great!

    The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Great Place!

    Great place. Knowledgeable staff. Best spa dealership! We love our HotSpring Spa!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • No Pressure Sales Service!

    I bought my first hot tub today and received excellent service from the moment I walked in. They offer no pressure sales service and spent nearly 2 hours with me!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • I can be in it for hours!

    I love my spa!!! The lounger is my favorite seat, I can be in it for hours!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • I Love My Jetsetter!

    I am so glad that I upgraded to the Jetsetter for those extra jets (for my legs while in the recliner).  I added a head pillow next to the recliner and I could not be more relaxed. I love my Jetsetter!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • We Have Owned HotSpring Hot Tubs Since 1990!

    We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!

    Pioneer Family Pools LondonPioneer Family Pools London
    5

Patio Reviews

  • It Is So Rare These Days To Get Such Personalized Service!

    My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Are Really Grateful!

    Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Stellar Customer Service

    I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer.  My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location.  Jenna Rowland helped […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • The New Set Was Just Delivered & It Looks Great!

    The new set was just delivered and it looks great! Thank you for your support and quick response to this issue.  Any company can make a mistake, but it’s how they respond that sets the good ones apart! I’ll definitely recommend you and Pioneer Family Pools to anyone who asks.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thank You For A Wonderful Service, As Always!

    Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Brett Really Made All The Difference!

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Outstanding Service and Seamless Experience

    Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • We Have Always Been Very Pleased With The Service!

    We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • We Couldn’t Be Happier!

    Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • She Has Exceeded Our Expectations!

    Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Great Valued Products & Delivered As Promised!

    Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Friendly, Knowledgeable & Professional!

    Prices were good and quality is great.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • She Went Above & Beyond!

    I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Great Customer Service!

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Happy With The Furniture & Your Excellent Service!

    Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.  

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Amazing Job!

    Just wanted to let you know that Brian and his team were amazing.  Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc.  They did a great job and just wanted to pass that on.

    Pioneer Family Pools Pioneer Family Pools
    5

  • Always Smiling & Willing To Help!

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • The Service We Received Was Excellent!

    We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • The Delivery Guys Were Great!

    And the delivery guys were great

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I recommend Pioneer to Many other Pool Owners!

    When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible.  She was attentive, kind, listened to our concerns, and followed up many times to […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Adreanna & Her Team Covered Every Base For Us!

    We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered  and then shipped to Manitoba. Adreanna arranged everything […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Such Great Staff!

    Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • What A Great Pleasure It Was Shopping At Your Brantford Store!

    I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • You Have Excellent Customer Service!

     I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Thank You For Going That Extra Mile!

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Super Friendly & Helpful!

    We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Lisa Was Friendly, Knowledgeable & Very Reassuring!

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Everything Is In Perfect Shape!

    We just got our patio set and everything is in perfect shape, so thank you again! Great work as always Pioneer, we love shopping with you.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Amazing Sales Person!

    Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Well Done!

    Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

Above Ground Pool Reviews

  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Outstanding Experience with Pioneer Pools

    This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

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