Testimonials

Pool Reviews

• Fabulous job

  We very much wanted to thank you for the fabulous job that you did overseeing our recent pool installation. During the “sale” portion of the project we appreciated your knowledge, professionalism and friendly communication skills and made this an easy and pleasurable experience. Once the pool installation began we were most impressed with your organizational […]

  Scott & Cathy P

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• happy with all aspects

  we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team. 

  The Tegelaar

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• Great job

  The pool looks absolutely gorgeous! It’s exactly how I pictured it!! Great job guys.

  Dave Gouveia

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  4

• Clearly Take Pride In Their Work!

  I just wanted to say that we’ve been very impressed with the crew. They are polite, hard working, keep the site clean and clearly take pride in their work. 

  Laura Belsito

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Bryan is a true professional

  Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

  Jon Connor

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• can’t say enough good things

  Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.

  Aileen and Neil

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• This Is Why I’ve Been A Customer For Over 20 Years!

  I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]

  Rick Kempf

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Great work

  Hi guys, I just wanted to send a note thanking you for the great work. Twain/Brian I’m not sure who you report to but I would like them to know that the sales cycle, construction, timeliness and overall attention to customer service was outstanding! – Looking forward to the finishing touches.

  Harri S

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  4

• Nothing Short Of Amazing!

  Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

  Shawn Fillion

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• Largest Selection Of Products

  This spa/pool store is open all year round. Prices with most of the spa/pool stores are generally marked up, but Pioneer Pool is always competitively priced with any other establishment. From the places I’ve been, this specific store has the largest selection of products compared to any other store in Peel, by twice as much […]

  Chris F, Brampton

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• All Of Us Are Still Very Much In Awe

  Now to speak on your generosity. As you are aware we are doing a Fundraiser event for Power At Work, who in turn does missions in Guatemala. I thought I had nothing to lose in asking for a donation for our fundraiser. I honestly thought at most we would get a floaty, and I might […]

  Grant & Carol Lamb

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5

• I will continue to tell my friends to frequent your business

  I have recently moved into a house (with pool) in Brantford. Pool was in poor shape. As a result of the pool’s condition I have been to this store at least 8 times to purchase replacement parts for the filtration system up to a salt water chlorinator as well as other items to enhance the […]

  Barbra

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5

• I Love The Personalized & Excellent Customer Service!

  I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]

  Luis Lasso

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• This pool has been a dream

  This pool has been a dream and long time waiting. We are super excited that you and Pioneer Pools are able to make our personalized design inside our budget!

  Renee Roth, Kitchener

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• Everything Was Fast & Efficient!

  I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]

  Scott Dalby

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Extremely professional

  My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]

  Rick and Elsie

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• Fantastic

  Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]

  Paula

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  4

• A stress free journey to the exciting end

  Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]

  The Wiseman Family

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• He Was Prompt, Thorough & Professional!

  We had our pool installed in October of 2020, during the pandemic. We reached out to Bryn Evans in April of 2020, and he was simply amazing. He was prompt, thorough, professional, and such a great guy. Bryn drew us a wonderful design, and made really good suggestions based on his years of experience and […]

  David Song

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Never get the feeling of being pressured

  Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]

  Jason

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• I Would Recommend Pioneer Pools To Anyone!

  We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

  Robert Macdonald

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Excellent people to deal with

  Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

  Dave M

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  5

• You Can Buy Pool Supplies Anywhere But You Can’t Buy Good Customer Service Like This!

  I am a new owner of an inground pool and when we took the cover off after the winter we noticed that the liner was all bubbled out all around the pool and of course I panicked. I called the first pool store that I googled and the lady who answered talk me through what, […]

  Christine Smil

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• My Boys Are Loving The Pool! I Can’t Get Them Out!

  My boys are loving the pool!  I can’t get them out!

  Dawn B

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• I Can’t Thank You Enough For Your Service!

   I just wanted to let you know Matthew and Joe came and installed the pump this afternoon and everything is up and running. I can’t thank you enough for the service; my daughter will enjoy the pool hopefully tomorrow evening or Sunday once it heats up! You, the gentleman at the store and the pool […]

  Robert Sinclair

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Pleasure to deal with

  We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard.  Emails and phone calls were answered very promptly whenever we had a question (even after hours!).  The installation from start to finish […]

  Steve & Lisa Davidson

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Just wanted to say thanks

  Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]

  Ryan

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Personable and considerate

  Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met

  Stewart

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Excellent service

  Good evening, myself and my husband Joe, just wanted to take a moment to express our appreciation for the excellent service provided by “Jimmy” at your Burlington store. We were quite upset to find out that our duo clear cartridge had stopped working, and after reading the fine print on their on line warranty we […]

  Rosemary and Joe

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Our Experience With Pioneer Pools Has Been A Fantastic Experience!

  Our experience with Pioneer Pools (beginning with Twain) has been a fantastic experience. It was a last minute decision (beginning of June) to put in a pool and it has been the best family decision we have made. Our pool was ready August 10th and we are still enjoying it today. Working with Twain and his […]

  Joanna Blas

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5