Testimonials

Pool Reviews

• Best Customer Service Ever!

  Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!

  Bettina Arsenault

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Pioneer has always been very professional

  I have recommended a few friends to contact you over the years and will continue to do so. Feel free to use me as a reference anytime!

  Rick Denyes, Hamilton

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Made it happen flawlessly

  Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]

  Rosanna Paletta

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• best customer service experiences I’ve received ever

  I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

  Duane Sadahat

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• It Has Been The Best Customer Service That I Have Ever Experienced

  I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.

  Jenny Rodriquez

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• My Boys Are Loving The Pool! I Can’t Get Them Out!

  My boys are loving the pool!  I can’t get them out!

  Dawn B

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• This Year’s Team Was Much Better Than The Ones We Have Had

  This year’s team was much better than the ones we have had in the last few years. They cleaned up after themselves, and didn’t leave much for me to do. Thank you so much Pioneer Pools!

  Steve Ichelson

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Much appreciated

  Mike, thank you for all your help and guidance with the purchase of our pool. It is being enjoyed immensely. Also, thank you for the bottle and wine accessories.

  Janessa, Michael & Justin H

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  4

• Thank you again to Pioneer Family Pool

  Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured “The Belmont” set was BY FAR the most popular! It’s winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your […]

  Joseph Brant Hospital

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Thankful For The Terrific Job That Pioneer Did

  Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

  Ron & Cheree S.

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  4

• Extremely professional

  My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]

  Rick and Elsie

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• You Know Your Business & This Is Why You Are Number One In The Pool Business

  The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.

  Jake Smith

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Thank You To The Staff Of Pioneer For Making Our Summers Even Better!

  I highly recommend Pioneer Pools, Barrie! Their customer service and knowledge far exceeds the competition in our area. Since we first moved here, they’ve been a source for product knowledge, pool assistance and great prices. Thank you to the staff of Pioneer for making our summers even better!

  Michelle Roberts

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  5

• We Have Been Clients Of Pioneer Since 1991!

  I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

  Barbara Watt

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Thanks to you all for a job well done

  To all the staff at Pioneer Family Pools: We would like to say thanks to you all for a job well done! From the time we walked in your door and were greeted by Ron in the Sales Dept. to Kelly in the Installation and Service Dept.we were treated most professionally. A quote was provided […]

  Wade & Mary S

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  5

• friendly approach and great ideas

  He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.

  Brenda and Marc F., Hamilton

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Very impressed with the crew from Pioneer Pools

  Hi Twain, Just wanted to let you know that our pool project is going extremely well. We are very impressed with the crew from Pioneer Pools that is working in our backyard. The project manager (builder) is so easy to talk to, he answers all of the questions that we have, and has been fantastic […]

  Laura

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  4

• Fantastic Customer Service!

  Fantastic Customer Service! Purchased a pool from Dale Craig, a supportive, knowledgeable experience from the sales team through to the installations! Very receptive to further inquiries and questions regarding maintenance. Now looking at a hot tub and I will only go to Pioneer Family Pools. Keep up the great work especially in regards to quality […]

  Tammy Clark

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• happy with all aspects

  we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team. 

  The Tegelaar

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• He Was Very Personable, Polite & Incredibly Conscientious!

  This is just a quick note to say how impressed I am with your guys who worked hard this week getting our pool ready! In particular, the young man with whom I spoke daily.  He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and […]

  Cathy Drury

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Dave At The Brampton Location Was Amazing

  Dealing with Dave at the Brampton location was amazing. We are first time pool owners. Our experience went so smooth. Dave walked us through everything we needed to know. The install was super quick for end of season. We called Dave a few times after the install and he was more then happy to help […]

  Sabrina Shlimon, Brampton

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• Our Experience With Pioneer Pools Has Been A Fantastic Experience!

  Our experience with Pioneer Pools (beginning with Twain) has been a fantastic experience. It was a last minute decision (beginning of June) to put in a pool and it has been the best family decision we have made. Our pool was ready August 10th and we are still enjoying it today. Working with Twain and his […]

  Joanna Blas

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Thank you Brian and your crew

  My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]

  Scott and Mary Sullivan

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Fantastic Support

  I just want to thank Dale and Chris for the fantastic support we get on a continuous basis. It has been 5 years since we have bought our pool and hot tub and every time we see them they come over and check on how the pool and hot tub are doing as well as […]

  Jay G

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Pioneer Pools Was The Best Price!

  I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the installation process. […]

  Larry Issac

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• Excellent people to deal with

  Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

  Dave M

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  5

• A pool, wine and chocolate

  Hello Jeremy, We just wanted to let you know that we found a very yummy looking box of chocolate outside our door last night and guessing by the logo on the chocolate, we are suspecting you had something to do with it? LOL!!! That was a delightful find!!! Thank you so much!!!! You guys definitely […]

  Mike and Kathleen MacDonald

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Fantastic

  Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]

  Paula

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  4

• Highly Recommended!

  We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

  Noah S, Barrie

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  5

• Very patient, understanding, and helpful

  I’m very, very happy with the work completed. Chris O’Connor did an outstanding job on the stairs and they look GREAT! I’m very pleased with everyone in the store, helping me and my family with choosing our liner, and explaining/outlining the whole process, as you were very patient, understanding, and helpful. The colour selector on […]

  Chris

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5