Testimonials

Pool Reviews

• The Installation Went Exactly As Scheduled & There Were No Delays!

  Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]

  Sydney Borsi

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• It Was Refreshing To Deal With Someone Like Carlos!

  This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]

  Cam Cooke

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Can’t tell you how impressed we are

  Nicole and I can’t tell you how impressed we are with your patience and focus on client support. You are truly an awesome representative of Pioneer Pools.

  Charles

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Thanks for great service and help

  Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]

  Eric

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• His Honesty Was A Breath Of Fresh Air After Dealing With Other Local Pool Companies!

  Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]

  Christina Tavares

  Pioneer Family Pools NewmarketPioneer Family Pools Newmarket

  5

• He Was Very Personable, Polite & Incredibly Conscientious!

  This is just a quick note to say how impressed I am with your guys who worked hard this week getting our pool ready! In particular, the young man with whom I spoke daily.  He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and […]

  Cathy Drury

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Made our pool buying experience enjoyable

  Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

  Andrew

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  4

• I Highly Recommend Pioneer Family Pools

  I wanted to give a big end of the season shout out to Pioneer Hamilton. This was our first season with our new pool and it was awesome! Huge thanks to Chris Switzer for all of your guidance and support in designing our pool, during the build, the opening and for all of the ongoing […]

  Michael Loncarich

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• It made all the difference

  Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]

  Jer & Jill

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• I Am Very Impressed By The Level Of Professionalism!

  I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.

  Adam Lobo

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• If I Could Give More Than 5 Stars, I Would!

  If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

  Maria Scala

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Thankful to you & your team

  We had a choice of now or October 22nd & with Celine going to start the landscaping this week we decided it best to do so now. Where was this nice weather in the summer when you were building our pool? Oh well, we will enjoy it next spring with everything done we can relax […]

  Sandra

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  4

• Very Professional & A Pleasure

  The change in ownership is nothing but positive. Lots of inventory, customer service is great and Dave does what he says he is going to do. In the past, I call every pool company in Brampton to come out to measure for a liner, they would never return or call or show up for an […]

  Karen Willemse, Brampton

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• Very Good Customer Service!

  Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!

  Joe Newton

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Wonderful!

  Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.

  Joanna Bates

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• It’s Truly Been A Pleasure To Deal With You!

  It’s truly been a pleasure to deal with you and your team Twain and Mark!

  Lisa & Morris Gallifi

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Extremely professional

  We’re very happy how the pool has turned out so far. Ryan and his crew did an awesome job, and were extremely professional throughout. Great guy to deal with!

  Ryan M

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• I recommend Pioneer Family Pools to anyone

  I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn’t even shop […]

  Rob

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• best customer service experiences I’ve received ever

  I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

  Duane Sadahat

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Exceeded our expectations

  Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]

  Paula

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  4

• We Couldn’t Have Done It Without You

  We are two retired seniors living in Unionville who have just converted our chlorine pool to saltwater with the help of your crew from Pioneer Pools. It was indeed a pleasure to meet Craig and his colleague. They had to return a couple of times to resolve an issue that required more professional help, as […]

  Shelly & Bendel

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  5

• Totally professional and accessible

  I can’t thank you and the team (led by Ryan) enough! We are BLOWN AWAY by the job Pioneer has done. From start to finish, totally professional and accessible. Amazing job! I have been waiting 20 years for this day!!! My family is over the moon and we couldn’t be more ecstatic about our new […]

  The Walkers

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Great Customer Service!

  I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.

  Corry Ferreira

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• can’t say enough good things

  Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.

  Aileen and Neil

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• …your crew did an amazing job…

  We enjoyed the pool all weekend and I'm sure for many years to come

  Marie, London

  Pioneer Family Pools LondonPioneer Family Pools London

  5

• It Has Been The Best Customer Service That I Have Ever Experienced

  I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.

  Jenny Rodriquez

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Hassle-free experience

  About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]

  Andrew

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  4

• Thank you Brian and your crew

  My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]

  Scott and Mary Sullivan

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Thank You For The Excellent Service In Building Our Pool!

  We wanted to say thank you for the excellent service in building our pool. There were others who quoted and we are very happy that we chose Pioneer. From the start to current day, we’ve been very happy with the results of our new pool. It started with your guidance and leadership as we attempted to […]

  Ian & Kristen McLain

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Your Staff Knows What They Are Doing & Are Happy To Help

  I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]

  Brittany Fraser

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5