If our customers had a lot to say, click the review to read all their kind words.
Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]
Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!
Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]
It took our family over three years to finally come to a decision to put in an inground pool. With much research and many meetings with various pool companies we decided to go with you, and are we ever happy we did!! From the first meeting with Jordan we couldn’t get over how friendly and […]Pioneer Family Pools St.Catharines
Just wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]
I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.
We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!
I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.
Thank you for your time and information today. It has been a pleasure dealing with you throughout this process!
Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]
Dear Mrs. Mailloux, the guys who did the installation did a fantastic job! They were very courteous and professional. If I need anything for my pool you guys will be #1 on my list.Thanks for great service and a job well done! Regards, Les
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]
I would like to thank you for your great service and understanding with regards to all my pool needs and accessories. It was a pleasure doing business with you and your staff, I will be sure to pass on a positive referral to Pioneer Pools.
We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]
The pool crew of Brice and Herman and the other men were extraordinary. Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The […]
It is my pleasure to write a positive review of Pioneer Family Pools – Brampton and specifically about Dave Hrycyna. As a first time pool owner, I had many worries about managing the pool properly. A pool is a large investment and I was scared I’d screw some things up. Dave has been my go […]
Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]
Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]
We enjoyed the pool all weekend and I'm sure for many years to come
Hi Twain, Thanks! Sod was completed yesterday so we should be good. I’ll chase Mark for the fence post then. Thanks for everything you’ve done. You were fantastic at staying in touch at all stages and Julie and I were very impressed with the Pioneer experience. All the best!
Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!
I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.
I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.
I have recently moved into a house (with pool) in Brantford. Pool was in poor shape. As a result of the pool’s condition I have been to this store at least 8 times to purchase replacement parts for the filtration system up to a salt water chlorinator as well as other items to enhance the […]
Good evening, myself and my husband Joe, just wanted to take a moment to express our appreciation for the excellent service provided by “Jimmy” at your Burlington store. We were quite upset to find out that our duo clear cartridge had stopped working, and after reading the fine print on their on line warranty we […]
I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
After much researching for both a hot tub brand, model and dealer we chose the Hot Spring Flash model. We use this spa almost every night. It is a very good looking spa that requires very little maintenance. I can’t say enough about the dealer. This dealer offers excellent pricing and service and will spend […]
I can’t say enough about this spa. I have back pain and arthritis and using the spa daily has greatly lessened my pain. I have been able to decrease medications – it is that effective! Thank you Caldera!
Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.
I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
Our entire family loves our Rhythm hot tub – we have recommended it to all of our friends and family. This spa is large enough to host guests, energy efficient, easy to maintain and was great value for money spent. My only regret is not purchasing it sooner!
Our experience was very warm and friendly and most of our questions were answered. We had a few issues when the spa was delivered but it was looked after within the week. I would recommend this location and our salesperson, Dan.
We sleep so much better. My husband whom, constantly has back pain, now has little to no pain. We are doing the 30 challenge, and it is the best challenge to try. We have used our spa every morning and every evening. We recommend a spa to everyone.
The team at Pioneer Pools is absolutely amazing to work with! Bill Hendle made the experience of purchasing a hot tub easy! He helped me select the hot tub that would be right for my family, coordinated the delivery and the electrical hook up. The delivery team from Pioneer (Jay and Mark) were on time, […]
We love our fantasy spa. Perfect size for a family of four. The price was great and its easy to maintain.
You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]
Excellent service would recommend Swansea hot springs. Michelle was so helpful in helping us choose our hot tub. It was delivered on time. As a family we are using it every day. Would definitely recommend!
I purchased my Caldera in 2016 and I wish I had done it sooner! Do yourself a favor and buy one! You will never look back! I enjoy mine everyday after work with a glass of wine! Primo!
Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!
Our pre-school aged children LOVE it and so do my wife and I. Great for play and relaxation. Low maintenance and low power consumption from our unit is the icing on the cake!
I love the LED lights, quiet motor for the jets and the fresh salt water feels great.
This is our first Hot Tub purchase, and we couldn’t be more pleased. I’m almost 60 and Im starting to feel it. Two bad knees and back fusion surgery 20 years ago. Doctor told me previous accidents are catching up with me, surviving my 60’s will take some work. I know its only been 10 […]
I was not planning on buying a hot tub but I am so pleased I took the plunge. Fantastic hut tub, easy installation,great service and easy maintenance. Fantastic hot tub and would definitely recommend.
We purchased our hot tub in October 2018 and it has been amazing. We use it every day and it has made a positive difference in our over all health. Love it !
Great Tub at a great price. Hot Springs, the way to go!
We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]
I have been a fan of HotSpring spas for years. Needless to say, this particular hot tub was just as awesome as the ones I have owned in the past. Thank you for your continued consistency and commitment to quality. Just a great tub for a couple
We have had this spa for 3 yrs and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around. It is very inexpensive to drain and refill with water. The chemical costs are REALLY low and it […]
I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.
My doctor recommended a hydrotherapy device for my back. We’ve owned 2 hot tubs previously, so knew what features we wanted. We shopped around and found the Caldera. We love EVERYTHING about the tub! Jet speed, jet placement, comfort, easy maintenance, and by FAR is the absolute best hot tub on the market!
Very happy with our new Caldera Spa. They have made so many improvements over the years. We replaced a 20 year old spa. Heats quicker, motor is quieter and looks great compared to our old one.
Using this hot tub is a great way to soothe aching muscles at the end of a long day for us, or just for fun on weekends. Never having owned a hot tub, it took about 6 weeks to learn how to keep it balanced, based on our usage. Very glad we bought this hot […]
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.
After a few months of enjoying our spa, we can say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our spa. We are enjoying the outdoors even as the seasons are changing. Great experience!
My spa is the greatest. It’s fun relaxing and excellent on the electric bill. So glad I made the purchase!
We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and had […]
I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]
wonderful job of delivering and setting up this morning.
Thanks for the great customer service you gave me today.
As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]
And the delivery guys were great
Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.Pioneer Family Pools Hamilton
We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.Pioneer Family Pools Brantford
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
Thank you very much for the experience
Prices were good and quality is great.
We got the delivery yesterday. Thank you so much. The chairs and dining table look beautiful in the backyard. Really appreciate all your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.Pioneer Family Pools Burlington
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
Amazing sales person! I will definitively recommend Pioneer Family Pools to everyone 🙂Pioneer Family Pools Burlington
Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]
I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna … She has been AMAZING!!! I am so very happy how she took care of me. We have purchased a patio table last week and she took the time to call around to see where you guys still had it and […]Pioneer Family Pools Burlington
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]
So much variety. No pressure selling.
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
Just to let you know I received the gazebo top yesterday! Amazing service.
Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio. Everything is there, in good order, and undamaged. Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken