Testimonials

Pool Reviews

• The pool installation went very smoothly

  We had a pool installed by Pioneer Pools last summer. We had a great experience with the company, and the sales rep Chris Switzer was fantastic. He went out of his way to help us. He made very good suggestions when we were deciding among the various options available in choosing which pool, which equipment, […]

  J. Penney

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• I Love The Personalized & Excellent Customer Service!

  I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]

  Luis Lasso

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• It made all the difference

  Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]

  Jer & Jill

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Sincere Thank You

  This is not a question or inquiry….it is a sincere thank you to all employees of Pioneer Pools Hamilton for a quality pool and equipment and for a very efficient construction crew. Thank you to our salesman, Dale Craig, for his patience in answering three months worth of questions/inquiries and for dealing with us in […]

  Dino & Tina

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• The Installation Went Exactly As Scheduled & There Were No Delays!

  Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]

  Sydney Borsi

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Dave At The Brampton Location Was Amazing

  Dealing with Dave at the Brampton location was amazing. We are first time pool owners. Our experience went so smooth. Dave walked us through everything we needed to know. The install was super quick for end of season. We called Dave a few times after the install and he was more then happy to help […]

  Sabrina Shlimon, Brampton

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• Thank you for all your help

  We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!

  John and Adriana

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• What A Remarkable Team You Have At The Wilkinson Store!

  I have been a regular customer of the Brampton store over the years.  It’s not very often that I make an effort like this to share thoughts of this nature, but given my very positive experience with the staff and service experts at this store, I felt it was appropriate to let you know what […]

  Glen Robson

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• Great job on time and on budget

  I just want to send you a quick e-mail on behalf of my wife, Petra and myself complimenting the efforts of the team at Pioneer Pools Hamilton. Chris Switzer was extremely helpful throughout this process and together with Don Leavitt who orchestrated the entire build. I told Chris upfront that we were leaving on a […]

  Chris Peitchinis

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Pioneer Family Pools transformed my backyard

  Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]

  Gerry M

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  4

• We’ve Had An Amazing Experience Working With Pioneer Family Pools Hamilton

  We’ve had an amazing experience working with Pioneer Family Pools Hamilton this year. Chris Switzer was the best from the start until the end of the project, and even after. He looked after our best interests, had multiple visits to our property in the design stage, during and after the installation of our grecian style […]

  Cristina & Tibi

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• A stress free journey to the exciting end

  Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]

  The Wiseman Family

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• Best Customer Service Ever!

  Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!

  Bettina Arsenault

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Fantastic Customer Service!

  Fantastic Customer Service! Purchased a pool from Dale Craig, a supportive, knowledgeable experience from the sales team through to the installations! Very receptive to further inquiries and questions regarding maintenance. Now looking at a hot tub and I will only go to Pioneer Family Pools. Keep up the great work especially in regards to quality […]

  Tammy Clark

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• We were welcomed like family

  I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]

  Aren White

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• can’t say enough good things

  Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.

  Aileen and Neil

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• Pioneer Pools has been the best

  Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.

  Corey

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• We couldn’t be happier

  Just wanted to let you know how happy we are with the Pioneer. Starting with your customer service and all the trades you recommended. It made the process so low stress. We couldn’t be happier that we went with you in the end.

  Kirkopoulos

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Yay To Good Customer Service!

  From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

  Linda & Al

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Very Professional & A Pleasure

  The change in ownership is nothing but positive. Lots of inventory, customer service is great and Dave does what he says he is going to do. In the past, I call every pool company in Brampton to come out to measure for a liner, they would never return or call or show up for an […]

  Karen Willemse, Brampton

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• Thank you again to Pioneer Family Pool

  Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured “The Belmont” set was BY FAR the most popular! It’s winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your […]

  Joseph Brant Hospital

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Year After Year You Guys Amaze Me!

  I spoke to a gentleman today who helped guide me through my iAqualink process, and I really wanted to say that I really appreciated all of the help. Year after year you guys amaze me. I would never hesitate to recommend you to anyone. I am in public service and sometimes I have clients calling […]

  Kerri Becker

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• You Can Buy Pool Supplies Anywhere But You Can’t Buy Good Customer Service Like This!

  I am a new owner of an inground pool and when we took the cover off after the winter we noticed that the liner was all bubbled out all around the pool and of course I panicked. I called the first pool store that I googled and the lady who answered talk me through what, […]

  Christine Smil

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• Absolutely a pleasure

  Mark and I just wanted to let you know how appreciative we are of all the work you put into getting our pool up and running for the long weekend!!! We’ve been in it a few times and absolutely LOVE it!!! The boys are thrilled and we’ve had some very tired campers on our hands […]

  Cat and Mark

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• His Honesty Was A Breath Of Fresh Air After Dealing With Other Local Pool Companies!

  Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]

  Christina Tavares

  Pioneer Family Pools NewmarketPioneer Family Pools Newmarket

  5

• Pleasure to deal with

  We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard.  Emails and phone calls were answered very promptly whenever we had a question (even after hours!).  The installation from start to finish […]

  Steve & Lisa Davidson

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Very pleased

  Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

  Joey and Diana Bolic

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• I’m Still In Awe Of Your Generosity & Kindness

  I am still in awe at your generosity and kindness. I want to say that dealing with Lisa Hinic and Pioneer Pools staff was such a good experience. Not only did we have our pool set up 2 weeks before schedule but everyone that had a hand in getting the pool up was such a […]

  Carol & Grant Lamb

  Pioneer Family Pools BrantfordPioneer Family Pools Brantford

  5

• Very impressed with the Pioneer experience

  Hi Twain, Thanks! Sod was completed yesterday so we should be good. I’ll chase Mark for the fence post then. Thanks for everything you’ve done. You were fantastic at staying in touch at all stages and Julie and I were very impressed with the Pioneer experience. All the best!

  David W

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• The job was completed quickly and professionally

  The job was completed quickly and professionally. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a “no nonsense” attitude. They were referred to us and I would recommend them to anyone.

  Celia

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  5