If our customers had a lot to say, click the review to read all their kind words.
The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.
Good evening, myself and my husband Joe, just wanted to take a moment to express our appreciation for the excellent service provided by “Jimmy” at your Burlington store. We were quite upset to find out that our duo clear cartridge had stopped working, and after reading the fine print on their on line warranty we […]
You are truly what your name says – a family!
We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]
Just wanted to let you know how happy we are with the Pioneer. Starting with your customer service and all the trades you recommended. It made the process so low stress. We couldn’t be happier that we went with you in the end.
I wanted to make sure to send an email to express our gratitude and expand on the great experience that we have had dealing with Pioneer Family Pools and specifically Chris Switzer from your Hamilton location. The experience has been nothing but fantastic from day one, our initial conversation with Chris put us at ease […]
Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]
Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]
Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]
Nicole and I can’t tell you how impressed we are with your patience and focus on client support. You are truly an awesome representative of Pioneer Pools.
I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]
I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]
Thank you so much for your lovely present and for all the help you provided me. You are the best and highly recommended for anyone I know.
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, extremely polite and totally professional. Thank you for getting us in earlier than originally planned. I know how busy you all must be and to get […]
It is my pleasure to write a positive review of Pioneer Family Pools – Brampton and specifically about Dave Hrycyna. As a first time pool owner, I had many worries about managing the pool properly. A pool is a large investment and I was scared I’d screw some things up. Dave has been my go […]
Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]
Hello Jeremy, We just wanted to let you know that we found a very yummy looking box of chocolate outside our door last night and guessing by the logo on the chocolate, we are suspecting you had something to do with it? LOL!!! That was a delightful find!!! Thank you so much!!!! You guys definitely […]
We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]
This year’s team was much better than the ones we have had in the last few years. They cleaned up after themselves, and didn’t leave much for me to do. Thank you so much Pioneer Pools!
I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
Absolutely the best service! I have used Pioneer Family Pools for two years now, and love what they do. Staff are friendly, professional and excellent in Customer Service. They are always in and out with no drama. We were very pleased with their most recent Pool Opening Service. We look forward to seeing the crew again […]
The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]
I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn’t even shop […]
We would like to take the time to thank you for the great experience in having a pool built by Pioneer Pools. We sincerely appreciate your responsiveness and the way you conducted business. It all started by meeting you, giving us professional advice, informing us about timing, expenses, etc .. to avoid unpleasant surprises. During […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!
The job was completed quickly and professionally. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a “no nonsense” attitude. They were referred to us and I would recommend them to anyone.
I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]
