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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • We Are Sad To See Them Finish, As That Is How Much We’ve Enjoyed This Experience!

    I highly recommend Pioneer Family Pools! We had the best experience from day one dealing with both Matts; they were so helpful and explained everything in detail! The best part was the working crew, they were so professional and worked there butts off every time they were here! Our pool was completed in a timely […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    4

  • …your crew did an amazing job…

    We enjoyed the pool all weekend and I'm sure for many years to come

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Pioneer has always been very professional

    I have recommended a few friends to contact you over the years and will continue to do so. Feel free to use me as a reference anytime!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Very impressed with the Pioneer experience

    Hi Twain, Thanks! Sod was completed yesterday so we should be good. I’ll chase Mark for the fence post then. Thanks for everything you’ve done. You were fantastic at staying in touch at all stages and Julie and I were very impressed with the Pioneer experience. All the best!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • We Were Sad To See Them Finish As That’s How Much We Enjoyed The Experience!

    I highly recommend! We had the best experience from day one dealing with both Matts; they were so helpful and explained everything that we asked! The best part was the working crew, they were so professional and worked their butts off every time they were here ! Our pool was completed in a timely manner […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Stress Free Experience!

    You guys are awesome! Thank you for making this a stress free experience!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • We Were Very Pleased & Highly Recommend Them For The Job!

    We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Your Team Was Great To Work With!

    Thanks for the gifts and thanks again for the effort and professionalism delivered by your staff. Right from excavation to pool operation and instruction, your team was great to work with. Please convey our appreciation to Ryan and his team, all of who couldn’t have represented Pioneer Family Pool any better!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • It Has Been A Pleasure Dealing With You Throughout This Process

    Thank you for your time and information today.  It has been a pleasure dealing with you throughout this process!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • Awesome, Awesome, Awesome

    Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Made it happen flawlessly

    Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4

  • We’re Very Happy!

    We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • We Will Be Sure To Keep Recommending You To All Our Friends!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, extremely polite and totally professional. Thank you for getting us in earlier than originally planned. I know how busy you all must be and to get […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Careful, thorough and pleasant

    Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • It made all the difference

    Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • No Regrets

    We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Thank you Brian and your crew

    My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

    We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Wonderful experience

    Thanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • A Special Thank You to Dave!

    We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • We Have Been Clients Of Pioneer Since 1991!

    I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Our first pool purchase was so simple

    Just a quick note to express our sincere thanks for making our first pool purchase so simple! We thought it would require a ton of work on our part. NOT TRUE! It started with Mark Mowsen, our sales rep. We called him to inquire about pricing and financing. He gave us every detail over the […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Really impressed

    Everything is great… Don’s crew are great, tidy and very hard working guys!!! He also did a great job in cutting my concrete deck very artistically. Thanks so much. My neighbours are really impressed. It truly was a pleasure dealing with you and Pioneer… I will contact you in the spring for opening and instructions.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Great experience

    Hi Twain, just wanted to tell you what a great experience I had with the crew you sent me! Brian, Nick and the boys and Chris with his guys were awesome 🙂

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • We Just Wanted To Thank Pioneer For Making Our Vision Of A Backyard Oasis Come To Life

    We just wanted to thank Jeremy and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Best Customer Service Ever!

    Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • beyond courteous

    The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around. 

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • It’s Truly Been A Pleasure To Deal With You!

    It’s truly been a pleasure to deal with you and your team Twain and Mark!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

Hot Tub Reviews

  • Great Couples Hot Tub!

    I have been a fan of HotSpring Spas for years. Needless to say, the Highlife Jetsetter LX was just as awesome as the HotSpring Spas that I have owned in the past. Thank you for your continued consistency and commitment to quality Pioneer Family Pools and HotSpring Spas! This spa is the perfect hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • The Vacanza Palatino Is Very Therapeutic!

    This hot tub was a great value compared to others we looked at. It has everything we were looking for and more in a hot tub. We love all of the different jets that target different areas of the body. The Vacanza Palatino is very therapeutic. It’s been super easy to care for, and the […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Excellent Customer Service!

    The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Outstanding Investment!

    We love the hot tub, the salt water and the size (luxurious for two). We purchased from Pioneer because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Pioneer was extremely helpful throughout the sale process and the wet test was very helpful. […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Best Purchase Of Your Life!

    Perfect for those aches and pains and easy to take care of. The size fits well in the corner of the deck and we use it every single day. Look for the HotSpot TX at Pioneer Family Pools Brantford if you want to make the best purchase of your life!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • What An Awesome Purchase!

    We use our Highlife Envoy almost every single day! What an awesome purchase and a wonderful addition to our back patio. Our bodies and minds feel so much healthier since purchasing.

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • Quality Spas & Quality Service!

    We’ve had our spa for almost one week and feel this was such a great buy. We love it, have had absolutely no issues with it and feel that this spa will last a long time. We highly recommend the Limelight Flash spa for anyone who wants to seat 5+ comfortably. This spa has lots […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Chris Was So Helpful!

    My husband and I have wanted a hot tub for years! Unfortunately, due to COVID-19, we were unable to go into the store and see the tubs in person. Chris was so helpful! He got back to me right away and he sent me emails and texts for hours straight, finding us exactly what we […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • We Are Impressed By The Jets, Easy To Use Screen & Structure!

    The Paradise Reunion hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • It Has Made A Positive Difference In Our Overall Health!

    We purchased our hot tub in October 2018 from Pioneer Family Pools Burlington and it has been amazing. We use our Vacanza Palatino spa every day and it has made a positive difference in our overall health. We love it! 

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • It Has Been Worth Every Penny!

    My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • I Would Recommend This Location & Our Salesperson!

    Our experience was very warm and friendly and most of our questions were answered. I would recommend this location and our salesperson, Dan. We love our Caldera Spa!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • The Pain In My Legs Are Gone!

    Yesterday we received and installed our new Flair Hot Tub. Last night after 30 minutes or so in the tub, we slept like babies! This morning we got up early and jumped right back in the hot tub. The pain in my legs are gone and my wife’s back pain has subsided.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • We Are Very Happy With Our First Hot Tub!

    We have had our hot tub for one week and the whole family loves it! It is our first hot tub and we weren’t sure what to expect but we are excited to say that we are very happy with our first hot tub! The water care has been easy. We love the jets! The […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We All Enjoy The Hot Tub!

    We searched for hot tubs for a while and after looking at different models, we decided to test out the different hot tubs in the Pioneer show room. It was apparent right away that the Flair had the size, and all the options that we wanted; and you just feel comfortable and relaxed sitting in […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Very Excited!

    Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • We Could Not Be More Pleased!

    We are very happy with our Vacanza Vanto Caldera Spa. We replaced a 20 year old spa with this one and could not be more pleased. The Vanto heats quicker, the motor is quieter and it looks great compared to our old one.

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • I Love Everything About It!

    My nightly routine of soaking in my Relay is only hampered by lightening! I love everything about it! Best Mother’s Day gift ever! Thank you Pioneer and HotSpring Spas!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Fantastic Hot Tub Buying Experience!

    We’re thrilled with our hot tub from Pioneer Pools! Dale, our sales rep, was incredibly knowledgeable and went above and beyond. As first-time owners, his guidance through purchasing, delivery, setup, and maintenance was invaluable. Dale’s always just a call away for any questions. Highly recommend buying from them. Don’t miss the wet test in-store – it made […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Overall, An Amazing Experience!

    I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • A Very Positive Experience All Around!

    We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round! Look no further than a Fantasy Spa if you […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • Highly Recommend!

    This new and improved tub gave us what we liked in our older model but with fantastic changes. The filter system is easy, the tub seems to be critter-proof, the lights and fountain are fun while giving us the comfortable layout we loved from our older HotSpring Spa. Highly recommend! Our Highlife Sovereign is so […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • The Vanguard Is A Great Spa!

    This is my first spa that I have ever owned! The Vanguard is great for relaxing and easing the pain from everyday living. Pioneer Family Pools’ employees are knowledgeable and quick with any questions I have regarding my new spa. I’m a newbie at owning a spa, but I can say it was an excellent […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • The Paradise Kauai Is Perfect!

    The Paradise Kauai is perfect for the two of us! We’ve owned spas since the 1980’s but this is our first spa with salt water. I’m so impressed already with the benefits from the first use and how my skin feels now. Best of all, no strong smell! My nightly soaks have made my days […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Our Soothing Salt Water Grandee Is A Hit!

    The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Fantastic Unplanned Purchase!

    I was not planning on buying a hot tub but I am so pleased I took the plunge. What a fantastic hot tub that came with easy installation, great service and easy maintenance.  The Pulse is a fantastic hot tub and I would definitely recommend it!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • Quality Products & A Fair Price!

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • The Drift Spa Was The Perfect Choice!

    We have had this spa for 3 years and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around or have our guests in it. It is very inexpensive to drain and refill the water. The chemical […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Only 10 days In & It’s Been So Amazing!

    This is our first hot tub purchase, and we couldn’t be more pleased. I’m almost 60 and Im starting to feel it. Two bad knees and back fusion surgery 20 years ago has caused me a lot of joint pain and muscle soreness. My doctor told me that previous accidents are catching up with me, […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

Patio Reviews

  • All of Our Needs Have Been Met To The Highest Standard!

    This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • She Has Exceeded Our Expectations!

    Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Amazing Sales Person!

    Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Great Selection and Outstanding Service

    We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • It Was A 10/10 Experience!

    We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Adreanna & Her Team Covered Every Base For Us!

    We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered  and then shipped to Manitoba. Adreanna arranged everything […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Our Sales Associate Was Simply Outstanding!

    I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Your Crew Did A Wonderful Job!

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Couldn’t Be Happier!

    Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • We Have Always Been Very Pleased With The Service!

    We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Outstanding Service and Seamless Experience

    Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • On Her Day Off She Offered To Come Out To My Home!

    Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • You Have Excellent Customer Service!

     I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Brett Really Made All The Difference!

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Great Service!

    Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Lisa Was Friendly, Knowledgeable & Very Reassuring!

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Great Valued Products & Delivered As Promised!

    Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Sensible and Polite!

    Good afternoon Courtney, and thank you for recently approving the replacement of my patio chair.  It was a catastrophic break in the aluminum frame, and it’s also true that the same chair was beyond its guaranteed period, so I am appreciative of your action.  I write also, to bring to your attention the conduct of […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • The Service We Received Was Excellent!

    We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Always Smiling & Willing To Help!

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Are Really Grateful!

    Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Thank You For Your Time & Professionalism!

    Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Her Knowledgable, Efficient & Friendly Service Is To Be Commended!

    We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • It Was Even Better Than The Online Picture!

    Love the set! The men that delivered it were so helpful, polite, and friendly.  It was even better than the online picture!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Such Great Staff!

    Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thank You For Your Gift & Support Pioneer!

    Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Lisa Was More Than Happy To Help Out!

    Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Happy With The Furniture & Your Excellent Service!

    Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.  

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • You Treated Me With Courtesy & Respect!

    Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Excellent Service!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

Above Ground Pool Reviews

  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Outstanding Experience with Pioneer Pools

    This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

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