Testimonials

Pool Reviews

• True Expertise and Courtesy

  Markham’s service team tested our water sample today which indicated the pool needed four more bags of salt. They also helped me load my car, me thinking my wife and I would be able to handle them between the two of us… We did not  realize how heavy and awkward they were even for the two […]

  Sheldon

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  5

• It Has Been A Pleasure Dealing With You Throughout This Process

  Thank you for your time and information today.  It has been a pleasure dealing with you throughout this process!

  Anna Dellanno

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Great job on time and on budget

  I just want to send you a quick e-mail on behalf of my wife, Petra and myself complimenting the efforts of the team at Pioneer Pools Hamilton. Chris Switzer was extremely helpful throughout this process and together with Don Leavitt who orchestrated the entire build. I told Chris upfront that we were leaving on a […]

  Chris Peitchinis

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• Really appreciate the service

  Today, July 26th, Taylor called and had a chat with my wife and recommended a site where I might find some more parts for our patio chairs and table. It was so encouraging to know that you followed up on my visit to your store about a month ago, when you helped me find some […]

  Laurie Williams

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Clearly Take Pride In Their Work!

  I just wanted to say that we’ve been very impressed with the crew. They are polite, hard working, keep the site clean and clearly take pride in their work. 

  Laura Belsito

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Pioneer Pools Was The Best Price!

  I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the installation process. […]

  Larry Issac

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• Thanks to you all for a job well done

  To all the staff at Pioneer Family Pools: We would like to say thanks to you all for a job well done! From the time we walked in your door and were greeted by Ron in the Sales Dept. to Kelly in the Installation and Service Dept.we were treated most professionally. A quote was provided […]

  Wade & Mary S

  Pioneer Family Pools BarriePioneer Family Pools Barrie

  5

• Great job

  The pool looks absolutely gorgeous! It’s exactly how I pictured it!! Great job guys.

  Dave Gouveia

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  4

• It Has Been The Best Customer Service That I Have Ever Experienced

  I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.

  Jenny Rodriquez

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  5

• Very pleased

  Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

  Joey and Diana Bolic

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4

• Never get the feeling of being pressured

  Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]

  Jason

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  4

• Fabulous to work with

  Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.

  Brian Gigun

  Pioneer Family Pools VaughanPioneer Family Pools Vaughan

  4

• I Love The Personalized & Excellent Customer Service!

  I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]

  Luis Lasso

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Thankful For The Terrific Job That Pioneer Did

  Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

  Ron & Cheree S.

  Pioneer Family Pools MarkhamPioneer Family Pools Markham

  4

• Can’t Wait For Spring!

  Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!

  The Petersons

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• 100% Recommend! We Are Really Happy That We Chose Pioneer Family Pools

  100% Recommend! We worked with Bryn, Twain and Mark from the Oakville Store, and they were just amazing. We were doing our research since May, meeting with different pool companies around the GTA, and the one company that actually took the time, patience and cared for us was Pioneer Pools. Bryn spent hours with us […]

  Farida Y

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Your Team Was Great To Work With!

  Thanks for the gifts and thanks again for the effort and professionalism delivered by your staff. Right from excavation to pool operation and instruction, your team was great to work with. Please convey our appreciation to Ryan and his team, all of who couldn’t have represented Pioneer Family Pool any better!

  Adam Lobo

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Job Well Done

  Hi David, we just wanted to say thank you to you and Dillon and his crew for a job well done. They were very professional and took amazing pains to do a great job. We will definitely be recommending you to all we meet. Thanks again!

  Jim & Debbie

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• If I Could Give More Than 5 Stars, I Would!

  If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

  Maria Scala

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Extremely professional

  My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]

  Rick and Elsie

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• A pool, wine and chocolate

  Hello Jeremy, We just wanted to let you know that we found a very yummy looking box of chocolate outside our door last night and guessing by the logo on the chocolate, we are suspecting you had something to do with it? LOL!!! That was a delightful find!!! Thank you so much!!!! You guys definitely […]

  Mike and Kathleen MacDonald

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Thanks for great service and help

  Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]

  Eric

  Pioneer Family Pools KitchenerPioneer Family Pools Kitchener

  5

• Very Good Customer Service!

  Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!

  Joe Newton

  Pioneer Family Pools BurlingtonPioneer Family Pools Burlington

  5

• Thank you for all the help you gave me

  Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]

  Paul

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• Customers At This Store Engage With Dave & Appreciate His Knowledge!

  Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]

  Glen Robson

  Pioneer Family Pools BramptonPioneer Family Pools Brampton

  5

• 5 Stars!

  We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!

  Maureen Murphy

  Pioneer Family Pools LondonPioneer Family Pools London

  5

• The best home renovation experience I have had

  Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]

  Mary H

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  4

• What A Pleasant Surprise

  December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]

  Sigrid, Joey and Diana Palovcik/Bolic

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  5

• best customer service experiences I’ve received ever

  I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

  Duane Sadahat

  Pioneer Family Pools HamiltonPioneer Family Pools Hamilton

  5

• Did an outstanding job

  Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.

  Yolanda

  Pioneer Family Pools OakvillePioneer Family Pools Oakville

  4