If our customers had a lot to say, click the review to read all their kind words.
My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]
I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]
Absolutely the best service! I have used Pioneer Family Pools for two years now, and love what they do. Staff are friendly, professional and excellent in Customer Service. They are always in and out with no drama. We were very pleased with their most recent Pool Opening Service. We look forward to seeing the crew again […]
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, extremely polite and totally professional. Thank you for getting us in earlier than originally planned. I know how busy you all must be and to get […]
We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!
Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]
It’s truly been a pleasure to deal with you and your team Twain and Mark!
Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]
With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren’t home (and had already […]
We had our pool installed in October of 2020, during the pandemic. We reached out to Bryn Evans in April of 2020, and he was simply amazing. He was prompt, thorough, professional, and such a great guy. Bryn drew us a wonderful design, and made really good suggestions based on his years of experience and […]
Hello Jeremy, We just wanted to let you know that we found a very yummy looking box of chocolate outside our door last night and guessing by the logo on the chocolate, we are suspecting you had something to do with it? LOL!!! That was a delightful find!!! Thank you so much!!!! You guys definitely […]
I wanted to send you a quick message to let you know that the kids are loving the pool and the adults too :). I must also compliment you on a great job. I have worked with a lot of contractors before and couldn’t get over how courteous you were to our space and kept […]
I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.
Our experience with Pioneer Pools (beginning with Twain) has been a fantastic experience. It was a last minute decision (beginning of June) to put in a pool and it has been the best family decision we have made. Our pool was ready August 10th and we are still enjoying it today. Working with Twain and his […]
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!
Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]
I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the installation process. […]
Meagan spent ages explaining all about filters and the maintenance requirements of pools, as I had no idea. She answered all of my many questions and was very professional and knowledgeable. I changed my mind quite a few times and she was extremely accommodating and polite; not pushy as a salesperson either, which I really […]
Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]
I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]
Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.
I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful! Most […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Just a quick note to express our sincere thanks for making our first pool purchase so simple! We thought it would require a ton of work on our part. NOT TRUE! It started with Mark Mowsen, our sales rep. We called him to inquire about pricing and financing. He gave us every detail over the […]
The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!
Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured “The Belmont” set was BY FAR the most popular! It’s winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your […]
I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.
We just wanted to thank Jeremy and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction […]
