If our customers had a lot to say, click the review to read all their kind words.
We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]
Thanks for the gifts and thanks again for the effort and professionalism delivered by your staff. Right from excavation to pool operation and instruction, your team was great to work with. Please convey our appreciation to Ryan and his team, all of who couldn’t have represented Pioneer Family Pool any better!
Nicole and I can’t tell you how impressed we are with your patience and focus on client support. You are truly an awesome representative of Pioneer Pools.
I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
We had our pool installed in October of 2020, during the pandemic. We reached out to Bryn Evans in April of 2020, and he was simply amazing. He was prompt, thorough, professional, and such a great guy. Bryn drew us a wonderful design, and made really good suggestions based on his years of experience and […]
Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]
Good Morning Jeremy… Well the liner is in and the pool is full. Chris certainly is an ambassador for Pioneer Pools. I believe he goes way beyond your expectations. With all the turmoil and stress that is associated with putting in a pool, just his taking time to talk and explaining what is happening and […]
Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.
Really enjoying the pool so far
Great! Thanks, not sure when we will make it there but within the week for sure. Omg the pool is AMAZING! seriously, we couldn’t be happier! And I’m in love with my liner choice 🙂 thanks so much for your help, u were so great through it all. I truly appreciate all your hard work […]
The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!
We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!
Thank you again for everything that you’ve done and continue to do for our project. We’re so glad that we went with you and Pioneer Pools for our pool. Take care!
From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]
This spa/pool store is open all year round. Prices with most of the spa/pool stores are generally marked up, but Pioneer Pool is always competitively priced with any other establishment. From the places I’ve been, this specific store has the largest selection of products compared to any other store in Peel, by twice as much […]
Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met
We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!
Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]
Pioneer Hamilton is my go to place when I need advise for my pool or spa. I have discussed my needs with Carl Hayes for some time now as he is very knowledgable and has excellent customer service. Thank you Carl!
Hello Jeremy, I hope you had an enjoyable weekend. First let me thank you for the lovely bottle of wine and accessories. Spanish Rioja wine is my absolute favorite wine. Lovely! I am very very happy, pleased and thrilled to death with my pool. The excavators certainly knew what they were doing. All my neighbours […]
Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]
We love our Pioneer Pool. The sales and all installation and service technicians (pool, electrical and gas) were all extremely professional and on time. Best thing we’ve ever done!
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Twain and his Team @Pioneer pools are incredible, the turn over time to install my inground was 5 weeks flat from start to swim time, awesome job and awesome corporation and staff, keep up the great work and keep making memories.
We have been enjoying our pool and the process has been quicker than expected. We would recommend Pioneer pools to others.
Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!
I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.
Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]
The job was completed quickly and professionally. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a “no nonsense” attitude. They were referred to us and I would recommend them to anyone.
