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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • I Will Recommend Them Highly To Anyone!

    Meagan spent ages explaining all about filters and the maintenance requirements of pools, as I had no idea. She answered all of my many questions and was very professional and knowledgeable. I changed my mind quite a few times and she was extremely accommodating and polite; not pushy as a salesperson either, which I really […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Living Up To The Name!

    You are truly what your name says – a family!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • So happy we went with Pioneer

    We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • You guys have been great

    Hi Jeremy, Pool is great. Went for our first swim on Sunday as a family to break it in. Will be all ready for our party and put to great use this summer. Thanks so much, you guys have been great. Everyone we have dealt with has been very helpful and never hesitated to listen […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    4
  • Extremely professional

    We’re very happy how the pool has turned out so far. Ryan and his crew did an awesome job, and were extremely professional throughout. Great guy to deal with!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • Awesome, Awesome, Awesome

    Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Thank You To The Staff Of Pioneer For Making Our Summers Even Better!

    I highly recommend Pioneer Pools, Barrie! Their customer service and knowledge far exceeds the competition in our area. Since we first moved here, they’ve been a source for product knowledge, pool assistance and great prices. Thank you to the staff of Pioneer for making our summers even better!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

    We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • I Have Never Met Somebody So Courteous & Professional

    There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • best customer service experiences I’ve received ever

    I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company

    I just wanted to say a big thank you to everyone at Pioneer Pools.  We are very happy with our new pool liner.  The guys were very accommodating to come back the next day to finish the job.  They really did a great job.  I will highly recommend Pioneer Pools to anyone I know looking […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • You definitely have our recommendation…

    Really enjoying the pool so far

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • You guys rock

    Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Very pleased

    Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4
  • The pool installation went very smoothly

    We had a pool installed by Pioneer Pools last summer. We had a great experience with the company, and the sales rep Chris Switzer was fantastic. He went out of his way to help us. He made very good suggestions when we were deciding among the various options available in choosing which pool, which equipment, […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4
  • Thank you again to Pioneer Pools

    We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Pioneer Family Pools Is The #1 Pool Company In Ontario!

    Pioneer Family Pools is the #1 pool company in Ontario. I have had my pool for the last 14 years, and I go still go to Pioneer for all my supplies and service needs.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Great experience

    Hi Twain, just wanted to tell you what a great experience I had with the crew you sent me! Brian, Nick and the boys and Chris with his guys were awesome 🙂

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Great Customer Service!

    I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Very Good Customer Service!

    Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Wonderful!

    Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Wonderful experience

    Thanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • It Has Been The Best Customer Service That I Have Ever Experienced

    I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • 5 Stars!

    We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • Superb client services

    I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4
  • Thank you for all the help you gave me

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Pioneer Family Pools transformed my backyard

    Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    4
  • What A Remarkable Team You Have At The Wilkinson Store!

    I have been a regular customer of the Brampton store over the years.  It’s not very often that I make an effort like this to share thoughts of this nature, but given my very positive experience with the staff and service experts at this store, I felt it was appropriate to let you know what […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • Your Staff Knows What They Are Doing & Are Happy To Help

    I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

Hot Tub Reviews

  • I Love My Spa!

    I can’t say enough about the Utopia Provence from Caldera. I have back pain and arthritis and using the spa daily has greatly lessened my pain. I have been able to decrease medications – it is that effective! Thank you Caldera Spas and Pioneer Family Pools!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • We Are Having A Grandee Grand Experience!

    Not only is this hot tub easy to use, it is easy to maintain and care for; and easily accommodates our family of 5 comfortably! It is beautiful! It is the perfect addition to our backyard oasis and everyone that sees it is very impressed. We absolutely love and recommend it!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Fantastic Unplanned Purchase!

    I was not planning on buying a hot tub but I am so pleased I took the plunge. What a fantastic hot tub that came with easy installation, great service and easy maintenance.  The Pulse is a fantastic hot tub and I would definitely recommend it!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • I Am One Happy, Hot Tubber!

    I have only had my Aspire Spa for a week, but so far I love it so much! Our hot tub is the perfect size for the two of us and fits on our lanai wonderfully; and we still have walk room. I am one happy, hot tubber!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • This Is Our Second Hot Tub From Them, We Love It!

    Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • My Family Has Enjoyed It So Much!

    This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • Exceptional Service and Dedication

    Our experience with Pioneer Pools has been nothing short of exceptional. From the moment we met Marcel, there was an instant sense of trust and reliability. The team went above and beyond to ensure our hot tub purchase and installation went smoothly. Despite some initial hiccups, their swift response and expertise, especially Robert’s magical touch […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • We Could Not Be More Pleased!

    We are very happy with our Vacanza Vanto Caldera Spa. We replaced a 20 year old spa with this one and could not be more pleased. The Vanto heats quicker, the motor is quieter and it looks great compared to our old one.

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5
  • Relaxing, Soothing & Amazing!

    I am the proud owner of a Florence Caldera Spa and I consider it an investment in my health. I love the amazing technology, easy maintenance and excellent quality. Soaking for 15-20 minutes a day is therapeutic and rejuvenating. 

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • I Love My Splendor Fantasy Spa!

    Having chronic back pain and loving baths, I knew getting a hot tub was a must. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away. My back aches are soothed by the heat while I enjoy being outside […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Outstanding Investment!

    We love the hot tub, the salt water and the size (luxurious for two). We purchased from Pioneer because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Pioneer was extremely helpful throughout the sale process and the wet test was very helpful. […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • The Provence Spa Has Been My Favourite for Multiple Reasons!

    I have owned previous spas, and while I enjoyed them all, the Provence Spa has been my favourite for multiple reasons. This Spa is the right size for 2 adults with 2 loungers. For the first time my wife and I can have the same message experience at the same time in this spa. Given the seating […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Great Addition To Our Home & Life!

    This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • It Is Easy To Maintain & Is Very Energy Efficient!

    I have been enjoying my Aventine spa very much. It is easy to maintain and is very energy efficient. I received great customer service from Pioneer Family Pools Markham. From the day I bought my spa to the delivery and beyond, this company has been a joy to deal with.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • We Could Not Be More In Love With Our Spa!

    The Aspire Spa is well priced and is the perfect size for our small yard. We could not be in more love with our spa! Thank you so much to Michael from Pioneer Family Pools for his expertise and finding us our perfect spa!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Good Vibes Only!

    The Highlife Aria is an excellent spa. We have soaked in some competitor spas, that our friends own, and they truly do not compare. Good vibes only are found in the Aria!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • The Service Guys Were Great!

    The service guys were great, they took their time and got the spa in place exactly where we wanted it!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Are Impressed By The Jets, Easy To Use Screen & Structure!

    The Paradise Reunion hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • A Very Positive Experience All Around!

    We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round! Look no further than a Fantasy Spa if you […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Couldn’t Ask For Better Service & Expertise!

    You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and also ensured that the install would go smoothly. […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • The Best Little Spa Ever!

    The TX HotSpring Spa is  so great and is just what the two of us needed. It is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! I would highly recommend the HotSpot Tx. The Moto Massage is a must and this […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • I can be in it for hours!

    I love my spa!!! The lounger is my favorite seat, I can be in it for hours!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Great Customer Service!

    I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Relaxed Is My New Normal!

    I am not sure where to begin. My knees and hips no longer ache all day. I sleep like a well fed baby every night and relaxed is my new normal. The Makena Spa is beautiful and more than efficient! If you like easy pressure or hard pressure, this is the spa to buy. Love […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • The Jets Were Perfect!

    Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. We used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5
  • Quality Products & A Fair Price!

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Such Powerful Relaxation!

    The multitude of massaging jets in our Aria are extremely powerful, very well designed, and are perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don’t be fooled by lessor-known manufacturers advertising a large number of jets! HotSpring’s years of attention to customer feedback have created an amazing hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Thank You For Making Our Lives Better!

    After much research we purchased the Niagara Caldera Spa and it was the best choice for our home! We chose the 7 person, 52 jet tub spa with all the bells and whistles. Our favourite features are the neck and lumbar massage options. The features and functions are all exceptional and we use our spa […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • Very Wonderful!

    Wow, how wonderful can life be with a Martinique Spa? Very wonderful. There is nothing like relaxing after a long day and feeling so good after you do so.  The Martinique requires minimal maintenance and is a pleasure to have. Thanks, Caldera and Pioneer Family Pools Brampton!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • I Can Not Say Enough Positive Things About The Tarino!

    I absolutely love my hot tub. We chose the Tarino spa and it is the best thing I’ve ever invested in. I have been it every single day since the delivery. It is so relaxing and helps me sleep better. I can’t say enough positive things about the Tarino and Pioneer Family Pools Hamilton!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

Patio Reviews

  • Friendly, Knowledgeable & Professional!

    Prices were good and quality is great.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Great Valued Products & Delivered As Promised!

    Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Fantastic Experience!

    Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Highly Recommended!

    We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Fantastic Helpful Service & Tons Of Selection!

    Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • We Have Always Been Very Pleased With The Service!

    We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • We Are Really Grateful!

    Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • She Has Been Amazing!

    I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna. She has been amazing! I am so very happy with how she took care of me. We purchased a patio table last week and Adreanna took the time to call around to the other Pioneer locations to see if there […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Our Sales Associate Was Simply Outstanding!

    I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Great Service!

    Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Another Great Example Of Outstanding Customer Service!

    We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I recommend Pioneer to Many other Pool Owners!

    When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible.  She was attentive, kind, listened to our concerns, and followed up many times to […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Lisa Was Friendly, Knowledgeable & Very Reassuring!

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Attentive, pleasant, and knowledgeable!

    I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • You Treated Me With Courtesy & Respect!

    Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Couldn’t Be Happier!

    Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Excellent Service!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Service We Received Was Excellent!

    We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Always Smiling & Willing To Help!

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Everything Is In Perfect Shape!

    We just got our patio set and everything is in perfect shape, so thank you again! Great work as always Pioneer, we love shopping with you.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • It Is So Rare These Days To Get Such Personalized Service!

    My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Great Customer Service!

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Went Out Of Her Way!

    Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Family Pools as a company, in […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Delivery Guys Were Great!

    And the delivery guys were great

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Amazing work Corrina!

    Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Her Knowledgable, Efficient & Friendly Service Is To Be Commended!

    We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Thank You For Going That Extra Mile!

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Outstanding Service & Unbeatable Prices

    Great experience at Pioneer Family Pools at the Hamilton Location! We purchased outdoor patio furniture from this location as we found it to be the best priced and the best customer service (we drove from Stratford just for this specific location). Christina Demerjian was great to deal with! Highly recommend!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Exception & Very Helpful!

    Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Sensible and Polite!

    Good afternoon Courtney, and thank you for recently approving the replacement of my patio chair.  It was a catastrophic break in the aluminum frame, and it’s also true that the same chair was beyond its guaranteed period, so I am appreciative of your action.  I write also, to bring to your attention the conduct of […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

Above Ground Pool Reviews

  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Outstanding Experience with Pioneer Pools

    This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

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