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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • I’m Still In Awe Of Your Generosity & Kindness

    I am still in awe at your generosity and kindness. I want to say that dealing with Lisa Hinic and Pioneer Pools staff was such a good experience. Not only did we have our pool set up 2 weeks before schedule but everyone that had a hand in getting the pool up was such a […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Hassle-free experience

    About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    4
  • Living Up To The Name!

    You are truly what your name says – a family!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • If I Could Give More Than 5 Stars, I Would!

    If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • I Love The Personalized & Excellent Customer Service!

    I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Don and I Are Loving Our Pool and Feel It Is The Best Thing We Ever Did!! 

    Don and I are loving our pool and feel it is the best thing we ever did!!  We are extremely happy with your guidance and ideas for the pool and the ‘other’ Matt’s complete professionalism and quality of workmanship on the install of the pool.  Thank you both for helping us to achieve our goal […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • I Will Recommend Them Highly To Anyone!

    Meagan spent ages explaining all about filters and the maintenance requirements of pools, as I had no idea. She answered all of my many questions and was very professional and knowledgeable. I changed my mind quite a few times and she was extremely accommodating and polite; not pushy as a salesperson either, which I really […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Thanks for great service and help

    Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • Thank you again to Pioneer Pools

    We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • It Was Refreshing To Deal With Someone Like Carlos!

    This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Clearly Take Pride In Their Work!

    I just wanted to say that we’ve been very impressed with the crew. They are polite, hard working, keep the site clean and clearly take pride in their work. 

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Thank you again to Pioneer Family Pool

    Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured “The Belmont” set was BY FAR the most popular! It’s winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Excellent people to deal with

    Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • Extremely professional

    My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • We’re Very Happy!

    We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • No Regrets

    We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • Stress Free Experience!

    You guys are awesome! Thank you for making this a stress free experience!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Wonderful experience

    Thanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • Fabulous to work with

    Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    4
  • Awesome, Awesome, Awesome

    Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Courtesy, knowledge, and professionalism

    We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • You Can Buy Pool Supplies Anywhere But You Can’t Buy Good Customer Service Like This!

    I am a new owner of an inground pool and when we took the cover off after the winter we noticed that the liner was all bubbled out all around the pool and of course I panicked. I called the first pool store that I googled and the lady who answered talk me through what, […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • Made our pool buying experience enjoyable

    Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    4
  • best customer service experiences I’ve received ever

    I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • So happy we went with Pioneer

    We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • Everything has been fabulous!

    Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • His Customer Service Has Made Me A Life Time Customer

    Dan, I just wanted to send you a note to say a huge thank you to you and your whole team. The pool is amazing and has been used so much this week. Your professionalism and customer service has made me a life time customer.

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • They Worked Very Hard On A Cold Day

    The two guys that came to close our pool were great! They worked very hard on a cold day and took care of everything! Thanks guys!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • I’m really impressed

    I’m really impressed with yesterday’s crew and today’s crew on keeping everything safe and most of all clean. Pioneer Pools, Thank You!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    4

Hot Tub Reviews

  • Excellent Customer Service!

    The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Michael R. Was Very Responsive & Looked After Us!

    We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying our Caldera Spa and would recommend Pioneer for full service!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • The Triumph Spa Is Great!

    The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Have Owned HotSpring Hot Tubs Since 1990!

    We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • What A Great Spa!

    What a great spa for an even greater price! We could not be happier with our HotSpot Rhythm. We use it every single day and feel so much healthier overall.

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • I’ve Personally Observed Dave’s Over & Above Customer-Service Mindset!

    I’ve personally observed Dave’s over and above customer-service mindset that sets a living example for the team at the Brampton store.  The other day, while I was checking out, he took my 2 year old daughter over to one of the hot tubs and let her explore the light colours and played her favourite song, […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    Robson
  • We Are Impressed By The Jets, Easy To Use Screen & Structure!

    The Paradise Reunion hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Relaxing, Soothing & Amazing!

    I am the proud owner of a Florence Caldera Spa and I consider it an investment in my health. I love the amazing technology, easy maintenance and excellent quality. Soaking for 15-20 minutes a day is therapeutic and rejuvenating. 

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Great Addition To Our Home & Life!

    This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • The Pain In My Legs Are Gone!

    Yesterday we received and installed our new Flair Hot Tub. Last night after 30 minutes or so in the tub, we slept like babies! This morning we got up early and jumped right back in the hot tub. The pain in my legs are gone and my wife’s back pain has subsided.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • We Feel So Healthy!

    Using our Vacanza Marino spa is a great way to soothe aching muscles at the end of a long day for, or just for fun on weekends. Never having owned a hot tub before, it took us about 6 weeks to learn how to keep it balanced, based on our usage. With the help and […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • This Spa Really Helps With Relaxation!

    I absolutely love my Utopia Florence spa! I should have bought it years ago. This spa really helps with relaxation and helps me end the day on a positive feel.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Best Purchase Of Your Life!

    Perfect for those aches and pains and easy to take care of. The size fits well in the corner of the deck and we use it every single day. Look for the HotSpot TX at Pioneer Family Pools Brantford if you want to make the best purchase of your life!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • Very Wonderful!

    Wow, how wonderful can life be with a Martinique Spa? Very wonderful. There is nothing like relaxing after a long day and feeling so good after you do so.  The Martinique requires minimal maintenance and is a pleasure to have. Thanks, Caldera and Pioneer Family Pools Brampton!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • The Best Purchase Ever!

    My husband and I purchased the Salina hot tub in February and have loved it every single day! Every time we go in we say that it is the best purchase ever. I truly recommend this hot tub to anyone who is looking for a relaxing experience and needs to lower the stress and anxiety […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • We Love Our Spa!

    After a few months of enjoying our spa, we can honestly say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our Highlife Jetsetter LX spa. We are enjoying the outdoors even as the seasons are changing. Great experience […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • I Couldn’t Be Happier!

    We love our spa, the amenities are wonderful! The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • It Is The Perfect Shape To Fit 2 People Comfortably!

    The Vacanza Aventine is exactly what we wanted. It is the perfect shape to fit 2 people comfortably. The Aventine is easy to maintain and always has the perfect water temperature. I would recommend this spa to anyone wanting a roomy 2 person hot tub.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I Love My Jetsetter!

    I am so glad that I upgraded to the Jetsetter for those extra jets (for my legs while in the recliner).  I added a head pillow next to the recliner and I could not be more relaxed. I love my Jetsetter!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • I Am One Happy Customer!

    We ordered a Limelight Flair and let me tell you, it does not disappoint. I am one happy customer right now. Pioneer Family Pools only has the best hot tubs. High quality with reasonable pricing. We were able to conduct a wet test and could have stayed in the store all day long, soaking! We […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Our Entire Family Loves Our Rhythm Hot Tub!

    Our entire family loves our Rhythm hot tub; we have recommended it to all of our friends and family. This spa is large enough to host guests, it is energy efficient, easy to maintain and has great value for the money we spent. My only regret is not purchasing it sooner!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Love, Love, Love, My Hot Tub!

    I am completely enjoying my Kauai Caldera Spa every single day and often twice a day ! It’s made a huge difference in my life ! Star gazing, sunset watching and morning wake up have become so incredible because of this spa. It is never a bad time to get in and enjoy. It is […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Go Big, Go Cantabria!

    Comfort, ease of maintenance and overall efficiency make the Cantabria Spa a worthwhile choice. Extremely spacious design fits 8 adults comfortably. My family and I highly recommend it!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • My Husband Hasn’t Had To Take Pain Meds Because Of Our Spa!

    We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • The Most Relaxing End To Our Days!

    I am so happy with my Marino hot tub. Purchasing it was one of the best decisions that we have ever made. It is very easy to take care of and is used by the whole family for the most relaxing end to our days. Combined, our pool and spa experience with Pioneer Family Pools […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • What A Beautiful Hot Tub!

    I love the LED lights, the quiet motor, the jets and the fresh salt water feels great on my skin! What a beautiful hot tub! The Limelight Beam is the way to go! Thank you to Pioneer Family Pools Hamilton for their excellent recommendation and continued service. 

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • A Very Positive Experience All Around!

    We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round! Look no further than a Fantasy Spa if you […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • The Vanto Was Such A Great Purchase!

    Sometimes, after a long day at work, there is nothing like coming home and relaxing in our hot tub. Our Vanto spa offers plenty of room for up to four (six if kiddos), has small footprint, and is easy maintenance. Each seating point is slightly different in terms of jets and there are several jet […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers!

    As it is my 4 month anniversary with Pioneer, I have to shout out some massive “thank yous”! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

Patio Reviews

  • All of Our Needs Have Been Met To The Highest Standard!

    This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Another Great Example Of Outstanding Customer Service!

    We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I recommend Pioneer to Many other Pool Owners!

    When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible.  She was attentive, kind, listened to our concerns, and followed up many times to […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Outstanding Service & Unbeatable Prices

    Great experience at Pioneer Family Pools at the Hamilton Location! We purchased outdoor patio furniture from this location as we found it to be the best priced and the best customer service (we drove from Stratford just for this specific location). Christina Demerjian was great to deal with! Highly recommend!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Amazing work Corrina!

    Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Outstanding Service and Seamless Experience

    Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Happy With The Furniture & Your Excellent Service!

    Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.  

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • It Was Even Better Than The Online Picture!

    Love the set! The men that delivered it were so helpful, polite, and friendly.  It was even better than the online picture!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Attentive, pleasant, and knowledgeable!

    I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Everything Is In Perfect Shape!

    We just got our patio set and everything is in perfect shape, so thank you again! Great work as always Pioneer, we love shopping with you.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • They Have A Great Employee On Their Hands!

    Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Thank You For Your Gift & Support Pioneer!

    Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Great Service!

    Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • We Couldn’t Be Happier!

    Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • What A Great Pleasure It Was Shopping At Your Brantford Store!

    I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • I Had Such A Great Buying Experience!

    It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Great Selection and Outstanding Service

    We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Superior Customer Service!

    I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Pioneer Family Pools is extremely fortunate with their great staff. After meeting your patio manager, 4 years ago, […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Went Out Of Her Way!

    Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Family Pools as a company, in […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Lisa Was More Than Happy To Help Out!

    Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Always Smiling & Willing To Help!

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • She Has Been Amazing!

    I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna. She has been amazing! I am so very happy with how she took care of me. We purchased a patio table last week and Adreanna took the time to call around to the other Pioneer locations to see if there […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Stellar Customer Service

    I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer.  My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location.  Jenna Rowland helped […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • It Was A 10/10 Experience!

    We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Pioneer Team Has Been Absolutely Amazing!

    Wow! The Pioneer team has been absolutely amazing. I have been spreading the word about this store in the neighbourhood and everyone has been so impressed; and I will continue to do so. You made my day so I’d like to pass it back. Thank you!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Ashley Dedicated Herself Into Doing The Impossible!

    After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Fantastic Helpful Service & Tons Of Selection!

    Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Thank You For Going That Extra Mile!

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Everything Was Fast & Efficient!

    I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Thank You For A Wonderful Service, As Always!

    Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

Above Ground Pool Reviews

  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • Outstanding Experience with Pioneer Pools

    This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

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