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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • Absolutely The Best Service!

    Absolutely the best service! I have used Pioneer Family Pools for two years now, and love what they do. Staff are friendly, professional and excellent in Customer Service. They are always in and out with no drama. We were very pleased with their most recent Pool Opening Service. We look forward to seeing the crew again […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Exceeded our expectations

    Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    4

  • Did an outstanding job

    Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4

  • Pleasure to deal with

    We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard.  Emails and phone calls were answered very promptly whenever we had a question (even after hours!).  The installation from start to finish […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4

  • best customer service experiences I’ve received ever

    I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • The Team Who Installed Our New Canister Filter System Was Stellar!

    The team who installed our new canister filter system was stellar and the crew that opened our pool were very helpful. Many thanks!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company

    I just wanted to say a big thank you to everyone at Pioneer Pools.  We are very happy with our new pool liner.  The guys were very accommodating to come back the next day to finish the job.  They really did a great job.  I will highly recommend Pioneer Pools to anyone I know looking […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • We Have Been Clients Of Pioneer Since 1991!

    I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • happy with all aspects

    we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team. 

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • His Customer Service Has Made Me A Life Time Customer

    Dan, I just wanted to send you a note to say a huge thank you to you and your whole team. The pool is amazing and has been used so much this week. Your professionalism and customer service has made me a life time customer.

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • The best home renovation experience I have had

    Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    4

  • Fantastic

    Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    4

  • I Will Recommend Them Highly To Anyone!

    Meagan spent ages explaining all about filters and the maintenance requirements of pools, as I had no idea. She answered all of my many questions and was very professional and knowledgeable. I changed my mind quite a few times and she was extremely accommodating and polite; not pushy as a salesperson either, which I really […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Very impressed with the crew from Pioneer Pools

    Hi Twain, Just wanted to let you know that our pool project is going extremely well. We are very impressed with the crew from Pioneer Pools that is working in our backyard. The project manager (builder) is so easy to talk to, he answers all of the questions that we have, and has been fantastic […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    4

  • Fantastic Support

    I just want to thank Dale and Chris for the fantastic support we get on a continuous basis. It has been 5 years since we have bought our pool and hot tub and every time we see them they come over and check on how the pool and hot tub are doing as well as […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

    We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Bryan is a true professional

    Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4

  • It’s Truly Been A Pleasure To Deal With You!

    It’s truly been a pleasure to deal with you and your team Twain and Mark!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • We were welcomed like family

    I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    4

  • Wonderful experience

    Thanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • Job Well Done

    Hi David, we just wanted to say thank you to you and Dillon and his crew for a job well done. They were very professional and took amazing pains to do a great job. We will definitely be recommending you to all we meet. Thanks again!

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Best Thing We’ve Ever Done!

    We love our Pioneer Pool. The sales and all installation and service technicians (pool, electrical and gas) were all extremely professional and on time. Best thing we’ve ever done!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Everything Was Fast & Efficient!

    I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • What A Pleasant Surprise

    December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • So happy we went with Pioneer

    We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Our Experience With Pioneer Pools Has Been A Fantastic Experience!

    Our experience with Pioneer Pools (beginning with Twain) has been a fantastic experience. It was a last minute decision (beginning of June) to put in a pool and it has been the best family decision we have made. Our pool was ready August 10th and we are still enjoying it today. Working with Twain and his […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • Excellent people to deal with

    Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • Hassle-free experience

    About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    4

  • Sincere Thank You

    This is not a question or inquiry….it is a sincere thank you to all employees of Pioneer Pools Hamilton for a quality pool and equipment and for a very efficient construction crew. Thank you to our salesman, Dale Craig, for his patience in answering three months worth of questions/inquiries and for dealing with us in […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

Hot Tub Reviews

  • Our Entire Family Loves Our Rhythm Hot Tub!

    Our entire family loves our Rhythm hot tub; we have recommended it to all of our friends and family. This spa is large enough to host guests, it is energy efficient, easy to maintain and has great value for the money we spent. My only regret is not purchasing it sooner!

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • The Service Guys Were Great!

    The service guys were great, they took their time and got the spa in place exactly where we wanted it!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • This Is Our Second Hot Tub From Them, We Love It!

    Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • Chris Was So Helpful!

    My husband and I have wanted a hot tub for years! Unfortunately, due to COVID-19, we were unable to go into the store and see the tubs in person. Chris was so helpful! He got back to me right away and he sent me emails and texts for hours straight, finding us exactly what we […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • Thank you!

    I have had trouble with my plug and play hot tub. I have had a young woman tech come out the last two times and she has been very good. Yesterday she stayed until she got it working! I thanked her but wanted to leave a report for her on her great job yesterday.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • The Seats & Head Rests Are Extremely Comfortable!

    We have had the HotSpot Relay spa for a month and we have used it every day so far. The seats and head rests are extremely comfortable. We could not have made a better choice. Thank you to Pioneer Family Pools Hamilton for their knowledge, service and continued support.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Can Not Say Enough Positive Things About The Tarino!

    I absolutely love my hot tub. We chose the Tarino spa and it is the best thing I’ve ever invested in. I have been it every single day since the delivery. It is so relaxing and helps me sleep better. I can’t say enough positive things about the Tarino and Pioneer Family Pools Hamilton!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Pioneer Family Pools Was Incredible!

    Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped. We love our Vacanza Palatino spa! We are in it […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Second Spa From Pioneer!

    We had our spa for 15 years! We have just purchased our second spa with Pioneer and went with the Limelight Beam by HotSpring Spas. This revolutionary spa has been a real help with my back problem after my accident! Thank you Pioneer and HotSpring!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • We Wanted A More Energy Efficient Hot Tub!

    We purchased a new hot tub because the house we bought came with a hot tub that eventually stopped working. We wanted a more energy efficient hot tub anyways, but didn’t want to spend a lot of money. The Vacanza Tarino was the perfect tub for us as it has 2 loungers and comfortable seating. […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • Always There To Answer Any Questions I Have!

    This past Friday I had a hot tub delivered by Matt and Tyler. I just wanted to send this email to tell you that I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • We Could Not Be More Pleased!

    We are very happy with our Vacanza Vanto Caldera Spa. We replaced a 20 year old spa with this one and could not be more pleased. The Vanto heats quicker, the motor is quieter and it looks great compared to our old one.

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • So Much Variety!

    So much variety. No pressure selling.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Courteous and knowledgeable and extremely helpful

    The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

  • Without Hesitation, Going Well Above & Beyond What Was Expected!

    I recently purchased a Spa from Pioneer Family Pools in Burlington, and it was such a great experience with Brett and the team. No high-pressure sales techniques, very patient with questions, explained all the features, functions and benefits to us, this was very different from some of the competitors we experienced in the area. Brett […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Love Our Fantasy Spa!

    We love our fantasy spa. It is the perfect size for our family of four. The price was great and it is easy to maintain!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • Fantastic Work and Great Communication

    From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • What An Awesome Purchase!

    We use our Highlife Envoy almost every single day! What an awesome purchase and a wonderful addition to our back patio. Our bodies and minds feel so much healthier since purchasing.

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • My Family Has Enjoyed It So Much!

    This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5

  • Only 10 days In & It’s Been So Amazing!

    This is our first hot tub purchase, and we couldn’t be more pleased. I’m almost 60 and Im starting to feel it. Two bad knees and back fusion surgery 20 years ago has caused me a lot of joint pain and muscle soreness. My doctor told me that previous accidents are catching up with me, […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • Dale Never Tried To Sell Us On Something Bigger Or More Expensive!

    We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Such A Great Spa!

    The Highlife Aria is such a great spa! WE are really enjoying the lounge. The wireless remote is also great and so convenient! 

    Pioneer Family Pools LondonPioneer Family Pools London
    5

  • The Relay Hot Tub Is Top Notch!

    Thank you to the service team at Pioneer Family Pools Vaughan for getting my hot tub in to my garden, as that was a task on its own. The demo that i was shown was great and the technicians cleaned up after they had finished. The Relay is amazing and I’m so glad that I […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • We Love Our New Hot Tub!

    My wife and I love our new hot tub we bought from Chris at Pioneer Pools! The installation crew was excellent and took the time to explain the operation of the hot tub. The staff at Pioneer has been really helpful with testing our water and giving us water care tips. The only snag came […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5

  • Personal, Friendly Service!

    For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Good Vibes Only!

    The Highlife Aria is an excellent spa. We have soaked in some competitor spas, that our friends own, and they truly do not compare. Good vibes only are found in the Aria!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5

  • We Enjoy Hours Of Relaxing Together!

    The Vacanza Tarino is an excellent hot tub for our family. We enjoy hours of relaxing together. Two loungers in a spa are hard to come by! Thank you Pioneer for setting us up with our greatest purchase!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • It Has Been Worth Every Penny!

    My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • Quality Products & A Fair Price!

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

Patio Reviews

  • Fantastic Experience!

    Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Adreanna & Her Team Covered Every Base For Us!

    We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered  and then shipped to Manitoba. Adreanna arranged everything […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Thank You For Going That Extra Mile!

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Your Crew Did A Wonderful Job!

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Your Employees Were Very Gracious & Kind!

    Thank you very much for the experience

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Attentive, pleasant, and knowledgeable!

    I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Our Sales Associate Was Simply Outstanding!

    I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • You Treated Me With Courtesy & Respect!

    Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Thank You So Much!

    We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!

    Pioneer Family Pools Pioneer Family Pools
    5

  • We Have Always Been Very Pleased With The Service!

    We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!

    Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • All of Our Needs Have Been Met To The Highest Standard!

    This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Lisa Was Friendly, Knowledgeable & Very Reassuring!

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Fantastic Helpful Service & Tons Of Selection!

    Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • We Are Really Grateful!

    Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • They Have A Great Employee On Their Hands!

    Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Outstanding Service & Unbeatable Prices

    Great experience at Pioneer Family Pools at the Hamilton Location! We purchased outdoor patio furniture from this location as we found it to be the best priced and the best customer service (we drove from Stratford just for this specific location). Christina Demerjian was great to deal with! Highly recommend!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Well Done!

    Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • Happy With The Furniture & Your Excellent Service!

    Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.  

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • It Is So Rare These Days To Get Such Personalized Service!

    My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Went Out Of Her Way!

    Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Family Pools as a company, in […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Your Team Is Committed!

     You guys rock!  Thank you so much for your help and courtesy.  Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase.  Your follow up detail is another case in point of how much your team is committed to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Another Great Example Of Outstanding Customer Service!

    We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • You Have Excellent Customer Service!

     I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Great Service Deserves Recognition!

    I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Ashley Dedicated Herself Into Doing The Impossible!

    After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Can’t Say Thanks Enough!

    Thank you again for your assistance with my new Gazebo. It looks fantastic and I can’t say thanks enough and it was important that I included how impressed I am with Pioneer Family Pools.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • She Has Exceeded Our Expectations!

    Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Amazing work Corrina!

    Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Had Such A Great Buying Experience!

    It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

Above Ground Pool Reviews

  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5

  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

  • Outstanding Experience with Pioneer Pools

    This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5

  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5

  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5

  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5

  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5

  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4

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