If our customers had a lot to say, click the review to read all their kind words.
Good evening, myself and my husband Joe, just wanted to take a moment to express our appreciation for the excellent service provided by “Jimmy” at your Burlington store. We were quite upset to find out that our duo clear cartridge had stopped working, and after reading the fine print on their on line warranty we […]
I have been a regular customer of the Brampton store over the years. It’s not very often that I make an effort like this to share thoughts of this nature, but given my very positive experience with the staff and service experts at this store, I felt it was appropriate to let you know what […]
We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
I’m really impressed with yesterday’s crew and today’s crew on keeping everything safe and most of all clean. Pioneer Pools, Thank You!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]
Good Morning Jeremy… Well the liner is in and the pool is full. Chris certainly is an ambassador for Pioneer Pools. I believe he goes way beyond your expectations. With all the turmoil and stress that is associated with putting in a pool, just his taking time to talk and explaining what is happening and […]
I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]
There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]
Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]
Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.
I was very pleased with your service and Pioneer Pools as a whole and I recommend this company to anyone who is looking to put in a pool. A co-worker of mine who lives in Dunnville has ordered the same pool package as I bought last year from Hamilton Pioneer Pools. She didn’t even shop […]
I have to tell you that the excavators were top notch. I don’t know how they dug such a perfect shape (it was a work of art!) They were quick, efficient, very personable and cleaned up after they left. Super team!
I just want to thank Dale and Chris for the fantastic support we get on a continuous basis. It has been 5 years since we have bought our pool and hot tub and every time we see them they come over and check on how the pool and hot tub are doing as well as […]
Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]
The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.
Thank you for your time and information today. It has been a pleasure dealing with you throughout this process!
My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!
Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]
Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.
Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
We had our pool installed in October of 2020, during the pandemic. We reached out to Bryn Evans in April of 2020, and he was simply amazing. He was prompt, thorough, professional, and such a great guy. Bryn drew us a wonderful design, and made really good suggestions based on his years of experience and […]
The team who installed our new canister filter system was stellar and the crew that opened our pool were very helpful. Many thanks!
The pool looks absolutely gorgeous! It’s exactly how I pictured it!! Great job guys.
We very much wanted to thank you for the fabulous job that you did overseeing our recent pool installation. During the “sale” portion of the project we appreciated your knowledge, professionalism and friendly communication skills and made this an easy and pleasurable experience. Once the pool installation began we were most impressed with your organizational […]
After a few months of enjoying our spa, we can honestly say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our Highlife Jetsetter LX spa. We are enjoying the outdoors even as the seasons are changing. Great experience […]
The Paradise Kauai is perfect for the two of us! We’ve owned spas since the 1980’s but this is our first spa with salt water. I’m so impressed already with the benefits from the first use and how my skin feels now. Best of all, no strong smell! My nightly soaks have made my days […]
We highly recommend Pioneer Family Pools and HotSpring Spas! Bryan was so helpful in helping us choose our hot tub. We went with the Limelight Flair model and we could not be happier. It was delivered on time. We are using our spa everyday as a family. We are spending more time together in a […]
We use our hot tub several evenings a week and it has truly changed our lives. I can’t explain how wonderful the water feels at the end of a long day. My husband and I really enjoy relaxing in our Tarino spa and watching the stars while talking about our days. This purchase has really improved […]
The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]
We couldn’t be happier with our hot tub. We had one before at our other home and loved it, but learned a few things that we took advantage of with our Caldera purchase, like the easy off/on cover and the music option, a must add on if you love music!! The filter cartridge system is […]
We previously owned four Hot Spring Spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new technology and water care systems are the best that we have ever encountered. The HotSpot SX […]
Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. We used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having […]
After much research we purchased the Niagara Caldera Spa and it was the best choice for our home! We chose the 7 person, 52 jet tub spa with all the bells and whistles. Our favourite features are the neck and lumbar massage options. The features and functions are all exceptional and we use our spa […]
You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and also ensured that the install would go smoothly. […]
I absolutely love my hot tub. We chose the Tarino spa and it is the best thing I’ve ever invested in. I have been it every single day since the delivery. It is so relaxing and helps me sleep better. I can’t say enough positive things about the Tarino and Pioneer Family Pools Hamilton!
We had our spa for 15 years! We have just purchased our second spa with Pioneer and went with the Limelight Beam by HotSpring Spas. This revolutionary spa has been a real help with my back problem after my accident! Thank you Pioneer and HotSpring!
Our entire family loves our Rhythm hot tub; we have recommended it to all of our friends and family. This spa is large enough to host guests, it is energy efficient, easy to maintain and has great value for the money we spent. My only regret is not purchasing it sooner!
For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]
Sometimes, after a long day at work, there is nothing like coming home and relaxing in our hot tub. Our Vanto spa offers plenty of room for up to four (six if kiddos), has small footprint, and is easy maintenance. Each seating point is slightly different in terms of jets and there are several jet […]
Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped. We love our Vacanza Palatino spa! We are in it […]
We love our fantasy spa. It is the perfect size for our family of four. The price was great and it is easy to maintain!
The Vacanza Tarino is an excellent hot tub for our family. We enjoy hours of relaxing together. Two loungers in a spa are hard to come by! Thank you Pioneer for setting us up with our greatest purchase!
I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.
Our experience was very warm and friendly and most of our questions were answered. I would recommend this location and our salesperson, Dan. We love our Caldera Spa!
From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]
We are very happy with our Vacanza Vanto Caldera Spa. We replaced a 20 year old spa with this one and could not be more pleased. The Vanto heats quicker, the motor is quieter and it looks great compared to our old one.
The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!
This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!
Our experience with Pioneer Pools has been nothing short of exceptional. From the moment we met Marcel, there was an instant sense of trust and reliability. The team went above and beyond to ensure our hot tub purchase and installation went smoothly. Despite some initial hiccups, their swift response and expertise, especially Robert’s magical touch […]
The Paradise Reunion hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended.
Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.
Pioneer Family Pools is a supplier, among others, of high quality hot tubs and swim spas manufactured in California by Watkins Wellness. If you want the best price over quality ratio for your hot tub/swim spa purchase, I suggest to look no further. I’ve purchased my Caldera spa from Pioneer and the entire shopping experience […]
I have had trouble with my plug and play hot tub. I have had a young woman tech come out the last two times and she has been very good. Yesterday she stayed until she got it working! I thanked her but wanted to leave a report for her on her great job yesterday.
I love my spa!!! The lounger is my favorite seat, I can be in it for hours!
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.
Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]
Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]
It this kind of overall service that will have me recommend Pioneer Pools.
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Family Pools as a company, in […]
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]
Prices were good and quality is great.
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna. She has been amazing! I am so very happy with how she took care of me. We purchased a patio table last week and Adreanna took the time to call around to the other Pioneer locations to see if there […]
Thank you again for your assistance with my new Gazebo. It looks fantastic and I can’t say thanks enough and it was important that I included how impressed I am with Pioneer Family Pools.
I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!
When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible. She was attentive, kind, listened to our concerns, and followed up many times to […]
Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.
We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
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