Book Your Pool Opening Now >

Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

30
  • Bryan is a true professional

    Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

    Pioneer Family Pools Oakville
    4
  • Courtesy, knowledge, and professionalism

    We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]

    Pioneer Family Pools Barrie
    5
  • Yay To Good Customer Service!

    From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

    Pioneer Family Pools Hamilton
    5
  • Every Team Communicated With Me Very Well

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories were covered […]

    Pioneer Family Pools St.Catharines
    5
  • Great work

    Hi guys, I just wanted to send a note thanking you for the great work. Twain/Brian I’m not sure who you report to but I would like them to know that the sales cycle, construction, timeliness and overall attention to customer service was outstanding! – Looking forward to the finishing touches.

    Pioneer Family Pools Vaughan
    4
  • I Would Not Hesitate To Recommend Jordan, Adam & The Whole Crew!

    Boldt installed our pool last fall and I was so happy we chose them to do it.  The were professional from start to finish, had an extremely clean job site and offered consistent quick feedback when we had questions.  I would not hesitate to recommend Jordan, Adam and the whole crew!

    Pioneer Family Pools St.Catharines
    5
  • If I Could Give More Than 5 Stars, I Would!

    If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

    Pioneer Family Pools Hamilton
    5
  • Very pleased

    Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

    Pioneer Family Pools Oakville
    4
  • I’m really impressed

    I’m really impressed with yesterday’s crew and today’s crew on keeping everything safe and most of all clean. Pioneer Pools, Thank You!

    Pioneer Family Pools Vaughan
    4
  • You went above and beyond!

    Perfect!! Thanks for all your help Twain. You have gone above and beyond.

    Pioneer Family Pools Vaughan
    4
  • beyond courteous

    The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around. 

    Pioneer Family Pools Burlington
    5
  • Everything has been fabulous!

    Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!

    Pioneer Family Pools Vaughan
    5
  • A Special Thank You to Dave!

    We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!

    Pioneer Family Pools Brampton
    5
  • The Store Looks Even Better Now!

    My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]

    Pioneer Family Pools Newmarket
    5
  • Pioneer Pools has been the best

    Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.

    Pioneer Family Pools Oakville
    4
  • Pioneer Hamilton Is My Go To Place!

    Pioneer Hamilton is my go to place when I need advise for my pool or spa. I have discussed my needs with Carl Hayes for some time now as he is very knowledgable and has excellent customer service. Thank you Carl!

    Pioneer Family Pools Hamilton
    5
  • We’re Very Happy!

    We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

    Pioneer Family Pools London
    5
  • Can’t Wait For Spring!

    Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!

    Pioneer Family Pools Oakville
    5
  • Pleasure to deal with

    We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard.  Emails and phone calls were answered very promptly whenever we had a question (even after hours!).  The installation from start to finish […]

    Pioneer Family Pools Hamilton
    4
  • Superb client services

    I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]

    Pioneer Family Pools Hamilton
    4
  • You Gave Us a Dream Backyard

    We are very proud of our backyard, and will enjoy for many years, creating thousands of memories with our family & friends. Should a client ever wish to come by and see your work, our gate is always open to you. The ‘Proof Is In the Pool!’

    Pioneer Family Pools Koho
    5
  • Your Staff Knows What They Are Doing & Are Happy To Help

    I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]

    Pioneer Family Pools Brantford
    5
  • Thank You

    The team at Koho Pools were so professional and accommodating. The hand-holding, ‘worry-free’ professional approach of Koho Pools far exceeded our expectations. Many thanks for the spectacular job.

    Pioneer Family Pools Koho
    4
  • Thank you again!

    Pool went in on Monday and we’re loving it

    Pioneer Family Pools London
    4
  • Made our pool buying experience enjoyable

    Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

    Pioneer Family Pools Brampton
    4
  • The best home renovation experience I have had

    Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]

    Pioneer Family Pools Hamilton
    4
  • You Know Your Business & This Is Why You Are Number One In The Pool Business

    The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.

    Pioneer Family Pools Hamilton
    5
  • The Installation Went Exactly As Scheduled & There Were No Delays

    Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]

    Pioneer Family Pools Hamilton
    5
  • A smile from a forever customer

    The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]

    Pioneer Family Pools London
    4
  • Hello Ron, I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the […]

    Pioneer Family Pools Kitchener
    5

Hot Tub Reviews

30
  • Great Tub for the money!

    Buying experience from dealer to door was great. Our Flash hot tub looks great and feels like a message with all the jets! Adding chemicals can be a little confusing until you get the hang of it. Dealer is coming to our house to teach us. Cover is great.

    Pioneer Family Pools Barrie
    5
  • Grandee Grand Experience

    Not only is this hot tub easy to use, easy to maintain and care for, and easily accommodate our family of 5 comfortably… it is beautiful! It is the perfect completion to our backyard oasis and everyone that sees it has a open jaw ‘whoa’ expression. Absolutely love and recommend it!!

    Pioneer Family Pools Burlington
    5
  • Amazing hot tub

    Excellent service would recommend Swansea hot springs. Michelle was so helpful in helping us choose our hot tub. It was delivered on time. As a family we are using it every day. Would definitely recommend!

    Pioneer Family Pools Brampton
    5
  • Lifesaver

    This has been the best thing that money can by, My family has enjoyed it so much. We have some health problems and this has been a life saver, Thank you Caldera, for making us HAPPY>>>>

    Pioneer Family Pools Markham
    5
  • Winter nights in comfort

    It’s such a nice way to unwind on a winter evening. Head out to the spa while snow is falling and just look up at the stars. Also it is a nice time to just chat with the family while we are all in the same place.

    Pioneer Family Pools Oakville
    5
  • professional and very knowledgeable

    I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

    Pioneer Family Pools Burlington
    4
  • I love my Splendor Fantasy Spa!

    Having chronic back pain and loving baths I knew getting a hot tub was high on my list. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away and my back aches be soothed by the heat while enjoying […]

    Pioneer Family Pools Hamilton
    4
  • Best Purchase for Family

    We just got our new Tempo hot springs spa. We love it. It’s perfect after a workout, spend time with family and it’s so relaxing. Early mornings while kids are sleeping I can sit relax and drink my cup of coffee. I highly recommend getting one. Customer service is also great from the company we […]

    Pioneer Family Pools Newmarket
    5
  • Great

    I love my tube its easy to care for the water, looks great and the jets are the best.

    Pioneer Family Pools Newmarket
    5
  • Mostly perfect

    I love this thing and want to love it more, but I bought because I thought it would be chemical-free but it hasn’t been yet. Salt System isn’t dialed in and I have to add lots of chlorine. I also wish the seats were a little smaller and higher, but maybe I just lower water […]

    Pioneer Family Pools London
    4
  • Triumph spa is great!

    I had to select the Sovereign because the new Triumph was not listed. The spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease using the handle.

    Pioneer Family Pools Hamilton
    5
  • Our third hot tub

    We love our new hot tub with a salt system. It is easy to maintain and so much better for our skin. We use it every night.

    Pioneer Family Pools Woodstock
    5
  • Fantastic Spa!

    This was the first spa we had ever purchased. So far, after almost a year, we LOVE it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and the […]

    Pioneer Family Pools Oakville
    5
  • We Were Very Impressed With Dale From Pioneer Family Pools

    We were very impressed with Dale from Pioneer Family Pools as he helped us out a lot with the purchase of our first hot tub; which we love! Dale walked us through the set up, how to use each chemical and was consistently updating us on the status of our delivery. Dale kept in contact […]

    Pioneer Family Pools Hamilton
    5
  • Hot Tub!

    I am so happy with my Marino Hot Tub. It was one of the best decisions we made to purchase it. Very easy to take care of. Used by the whole family for the most relaxing time of the day. Combined pool and spa has been amazing with helping with care and what chemicals to […]

    Pioneer Family Pools Kitchener
    5
  • Thanks For A Great User Experience

    We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

    Pioneer Family Pools Brantford
    5
  • A Professional Experience!

    From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

    Pioneer Family Pools Brantford
    4
  • Love our new hot tub!

    Our pre-school aged children LOVE it and so do my wife and I. Great for play and relaxation. Low maintenance and low power consumption from our unit is the icing on the cake!

    Pioneer Family Pools Hamilton
    4
  • Best decision ever, we love it

    We just had the hot tub installed yesterday. After work my husband was able to relax in the hot tub. He said, “Best decision ever, I love it!” I unfortunately was not able to enjoy it…yet as I have a broken foot. I get the cast off Tuesday. I will be jumping in that evening […]

    Pioneer Family Pools Barrie
    5
  • SX

    Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. Used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having a […]

    Pioneer Family Pools Newmarket
    5
  • Love my Jetsetter

    So glad I upgraded to the NXT for those extra jets for my legs while in the recliner. You do need to clean filters regularly as you might lose the air bubbles coming up in the center of the spa. I added a head pillow next to the recliner.

    Pioneer Family Pools Vaughan
    5
  • Very good spa

    Excellent product ! Easy use and good vibes in use.

    Pioneer Family Pools Kitchener
    5
  • What A World Class Delivery Team!

    Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

    Pioneer Family Pools Vaughan
    5
  • He Really Made All The Difference

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools Burlington
    4
  • Pioneer Family Pools Was Incredible!

    Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped.

    Pioneer Family Pools Brantford
    5
  • We love our spa

    We sleep so much better. My husband whom, constantly has back pain, now has little to no pain. We are doing the 30 challenge, and it is the best challenge to try. We have used our spa every morning and every evening. We recommend a spa to everyone.

    Pioneer Family Pools Brantford
    5
  • Courteous and knowledgeable and extremely helpful

    The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

    Pioneer Family Pools Burlington
    4
  • You Rock!

    Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

    Pioneer Family Pools Vaughan
    5
  • Love our spa!

    After a few months of enjoying our spa, we can say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our spa. We are enjoying the outdoors even as the seasons are changing. Great experience!

    Pioneer Family Pools Brampton
    5
  • Very excited

    Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.

    Pioneer Family Pools Burlington
    5

Patio Reviews

30
  • So much variety. No pressure selling.

    So much variety. No pressure selling.

    Pioneer Family Pools Barrie
    5
  • They Actually Made The Experience Fun!

    All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!

    Pioneer Family Pools Burlington
    5
  • I can’t say thanks enough

    Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.

    Pioneer Family Pools Hamilton
    5
  • We are really grateful to you

    Hi Lisa, Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools Oakville
    4
  • Amazing sales person!

    Amazing sales person! I will definitively recommend Pioneer Family Pools to everyone 🙂

    Pioneer Family Pools Burlington
    5
  • Your guys did a wonderful job

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools Burlington
    4
  • He Really Made All The Difference

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools Burlington
    4
  • The Pioneer team have been absolutely amazing

    WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

    Pioneer Family Pools Burlington
    5
  • Superior customer service I recently received

    I would like to take this opportunity to acknowledge the superior customer service I recently received from your Fairview location. This is my second amazing experience with her and after spending 37 years in retail, I feel Pioneer Pools is extremely fortunate to have her as an employee and professional representative of the company. After meeting her […]

    Pioneer Family Pools Burlington
    5
  • Amazing Customer Service From Adreanna McKissock & Her Entire Team!

    Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]

    Pioneer Family Pools Burlington
    5
  • Thank you so much for all your support

    Thank you so much for all your support and outstanding customer experience. Pioneer pools is very lucky to have you both as part of their team.

    Pioneer Family Pools Burlington
    5
  • delivery guys were great

    And the delivery guys were great

    Pioneer Family Pools Hamilton
    5
  • Thank you for the thoughtful gift you included

    We got the delivery yesterday. Thank you so much. The chairs and dining table look beautiful in the backyard. Really appreciate all your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included.

    Pioneer Family Pools Hamilton
    4
  • friendly, knowledgeable and professional

    Prices were good and quality is great.

    Pioneer Family Pools Burlington
    5
  • Fantastic Helpful Service & Tons Of Selection

    Fantastic helpful service and tons of selection. Adrianna was fabulous, she helped us look at our options and find everything that we needed. Can’t wait for our new furniture to arrive!

    Pioneer Family Pools Burlington
    5
  • Totally happy with the furniture

    Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

    Pioneer Family Pools Brantford
    4
  • You have excellent customer service

    Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]

    Pioneer Family Pools Oakville
    4
  • The Meaning of Customer Service

    I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.

    Pioneer Family Pools Brantford
    5
  • Great service

    Thank you for the great service.

    Pioneer Family Pools Burlington
    5
  • Went out of her way to please me

    Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Pool as a company, in that […]

    Pioneer Family Pools Burlington
    4
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

    As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools Markham
    5
  • employees were very gracious and kind

    Thank you very much for the experience

    Pioneer Family Pools Hamilton
    5
  • It was a pleasure having her assist me

    Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]

    Pioneer Family Pools Burlington
    5
  • Our Backyard Vision Became A Reality!

    I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]

    Pioneer Family Pools Oakville
    5
  • Fantastic Experience!

    Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

    Pioneer Family Pools Burlington
    5
  • Repeat Customer!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools Burlington
    5
  • Lisa Was Friendly, Knowledgeable & Very Reassuring

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools Brantford
    5
  • Thank you for your time

    Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

    Pioneer Family Pools Brantford
    4
  • Lisa Was More Than Happy To Help Out!

    Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]

    Pioneer Family Pools Brantford
    5
  • Thank You For A Wonderful Service As Always

    The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools Brampton
    5

We know Patio!