Testimonials

Bryan is a true professional

Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

Jon Connor

Courtesy, knowledge, and professionalism

We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]

Mario and Bella

Yay To Good Customer Service!

From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

Linda & Al

Every Team Communicated With Me Very Well

From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories were covered […]

Dave Boychuck

Great work

Hi guys, I just wanted to send a note thanking you for the great work. Twain/Brian I’m not sure who you report to but I would like them to know that the sales cycle, construction, timeliness and overall attention to customer service was outstanding! – Looking forward to the finishing touches.

Harri S

I Would Not Hesitate To Recommend Jordan, Adam & The Whole Crew!

Boldt installed our pool last fall and I was so happy we chose them to do it.  The were professional from start to finish, had an extremely clean job site and offered consistent quick feedback when we had questions.  I would not hesitate to recommend Jordan, Adam and the whole crew!

Ted Shellhorne

If I Could Give More Than 5 Stars, I Would!

If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

Maria Scala

Very pleased

Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

Joey and Diana Bolic

I’m really impressed

I’m really impressed with yesterday’s crew and today’s crew on keeping everything safe and most of all clean. Pioneer Pools, Thank You!

Lilliana & Santo

You went above and beyond!

Perfect!! Thanks for all your help Twain. You have gone above and beyond.

Bellile Family

beyond courteous

The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around. 

Mandy, Milton

Everything has been fabulous!

Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!

Mato & Rose Bilic

A Special Thank You to Dave!

We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!

David Langfield, Brampton

The Store Looks Even Better Now!

My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]

Tony Infantino

Pioneer Pools has been the best

Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.

Corey

Pioneer Hamilton Is My Go To Place!

Pioneer Hamilton is my go to place when I need advise for my pool or spa. I have discussed my needs with Carl Hayes for some time now as he is very knowledgable and has excellent customer service. Thank you Carl!

Hilda Maria

We’re Very Happy!

We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

Pat and Theresa Meehan

Can’t Wait For Spring!

Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!

The Petersons

Pleasure to deal with

We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard.  Emails and phone calls were answered very promptly whenever we had a question (even after hours!).  The installation from start to finish […]

Steve & Lisa Davidson

Superb client services

I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]

Kim L

You Gave Us a Dream Backyard

We are very proud of our backyard, and will enjoy for many years, creating thousands of memories with our family & friends. Should a client ever wish to come by and see your work, our gate is always open to you. The ‘Proof Is In the Pool!’

Sharlene, Barrie

Your Staff Knows What They Are Doing & Are Happy To Help

I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]

Brittany Fraser

Thank You

The team at Koho Pools were so professional and accommodating. The hand-holding, ‘worry-free’ professional approach of Koho Pools far exceeded our expectations. Many thanks for the spectacular job.

Tracy & Todd

Thank you again!

Pool went in on Monday and we’re loving it

Will Myers, London

Made our pool buying experience enjoyable

Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

Andrew

The best home renovation experience I have had

Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]

Mary H

You Know Your Business & This Is Why You Are Number One In The Pool Business

The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.

Jake Smith

The Installation Went Exactly As Scheduled & There Were No Delays

Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]

Sydney Borsi

A smile from a forever customer

The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]

Nikki Munkley

Hello Ron, I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the […]

Larry I

Great Tub for the money!

Buying experience from dealer to door was great. Our Flash hot tub looks great and feels like a message with all the jets! Adding chemicals can be a little confusing until you get the hang of it. Dealer is coming to our house to teach us. Cover is great.

Hymer1

Grandee Grand Experience

Not only is this hot tub easy to use, easy to maintain and care for, and easily accommodate our family of 5 comfortably… it is beautiful! It is the perfect completion to our backyard oasis and everyone that sees it has a open jaw ‘whoa’ expression. Absolutely love and recommend it!!

TheKyles

Amazing hot tub

Excellent service would recommend Swansea hot springs. Michelle was so helpful in helping us choose our hot tub. It was delivered on time. As a family we are using it every day. Would definitely recommend!

Jas123

Lifesaver

This has been the best thing that money can by, My family has enjoyed it so much. We have some health problems and this has been a life saver, Thank you Caldera, for making us HAPPY>>>>

Diane

Winter nights in comfort

It’s such a nice way to unwind on a winter evening. Head out to the spa while snow is falling and just look up at the stars. Also it is a nice time to just chat with the family while we are all in the same place.

Burt

professional and very knowledgeable

I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

Pamela B, Burlington

I love my Splendor Fantasy Spa!

Having chronic back pain and loving baths I knew getting a hot tub was high on my list. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away and my back aches be soothed by the heat while enjoying […]

Denise

Best Purchase for Family

We just got our new Tempo hot springs spa. We love it. It’s perfect after a workout, spend time with family and it’s so relaxing. Early mornings while kids are sleeping I can sit relax and drink my cup of coffee. I highly recommend getting one. Customer service is also great from the company we […]

Wells

Great

I love my tube its easy to care for the water, looks great and the jets are the best.

Brooklyn

Mostly perfect

I love this thing and want to love it more, but I bought because I thought it would be chemical-free but it hasn’t been yet. Salt System isn’t dialed in and I have to add lots of chlorine. I also wish the seats were a little smaller and higher, but maybe I just lower water […]

Scottpaul2

Triumph spa is great!

I had to select the Sovereign because the new Triumph was not listed. The spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease using the handle.

DaveandMelody

Our third hot tub

We love our new hot tub with a salt system. It is easy to maintain and so much better for our skin. We use it every night.

Mimi

Fantastic Spa!

This was the first spa we had ever purchased. So far, after almost a year, we LOVE it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and the […]

Steve L.

We Were Very Impressed With Dale From Pioneer Family Pools

We were very impressed with Dale from Pioneer Family Pools as he helped us out a lot with the purchase of our first hot tub; which we love! Dale walked us through the set up, how to use each chemical and was consistently updating us on the status of our delivery. Dale kept in contact […]

Dana Dolan

Hot Tub!

I am so happy with my Marino Hot Tub. It was one of the best decisions we made to purchase it. Very easy to take care of. Used by the whole family for the most relaxing time of the day. Combined pool and spa has been amazing with helping with care and what chemicals to […]

Marino Owner

Thanks For A Great User Experience

We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

Mike Lamothe

A Professional Experience!

From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

Mike DeBrun

Love our new hot tub!

Our pre-school aged children LOVE it and so do my wife and I. Great for play and relaxation. Low maintenance and low power consumption from our unit is the icing on the cake!

Tim

Best decision ever, we love it

We just had the hot tub installed yesterday. After work my husband was able to relax in the hot tub. He said, “Best decision ever, I love it!” I unfortunately was not able to enjoy it…yet as I have a broken foot. I get the cast off Tuesday. I will be jumping in that evening […]

RSM

SX

Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. Used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having a […]

Roslyn

Love my Jetsetter

So glad I upgraded to the NXT for those extra jets for my legs while in the recliner. You do need to clean filters regularly as you might lose the air bubbles coming up in the center of the spa. I added a head pillow next to the recliner.

DR

Very good spa

Excellent product ! Easy use and good vibes in use.

OF82

What A World Class Delivery Team!

Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

Ralph Sansone

He Really Made All The Difference

It this kind of overall service that will have me recommend Pioneer Pools.

Don and Shirley Patterson

Pioneer Family Pools Was Incredible!

Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped.

Alex Faux

We love our spa

We sleep so much better. My husband whom, constantly has back pain, now has little to no pain. We are doing the 30 challenge, and it is the best challenge to try. We have used our spa every morning and every evening. We recommend a spa to everyone.

Gina

Courteous and knowledgeable and extremely helpful

The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

Jackie & Mike Ireland

You Rock!

Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

Gaetano Defranco, Vaughan

Love our spa!

After a few months of enjoying our spa, we can say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our spa. We are enjoying the outdoors even as the seasons are changing. Great experience!

RandySandy

Very excited

Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.

Corrine F