If our customers had a lot to say, click the review to read all their kind words.
Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]
We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]
From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories were covered […]
Hi guys, I just wanted to send a note thanking you for the great work. Twain/Brian I’m not sure who you report to but I would like them to know that the sales cycle, construction, timeliness and overall attention to customer service was outstanding! – Looking forward to the finishing touches.
Boldt installed our pool last fall and I was so happy we chose them to do it. The were professional from start to finish, had an extremely clean job site and offered consistent quick feedback when we had questions. I would not hesitate to recommend Jordan, Adam and the whole crew!
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]
I’m really impressed with yesterday’s crew and today’s crew on keeping everything safe and most of all clean. Pioneer Pools, Thank You!
Perfect!! Thanks for all your help Twain. You have gone above and beyond.
The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around.
Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!
We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!
My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]
Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.
Pioneer Hamilton is my go to place when I need advise for my pool or spa. I have discussed my needs with Carl Hayes for some time now as he is very knowledgable and has excellent customer service. Thank you Carl!
We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!
Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!
We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard. Emails and phone calls were answered very promptly whenever we had a question (even after hours!). The installation from start to finish […]
I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]
We are very proud of our backyard, and will enjoy for many years, creating thousands of memories with our family & friends. Should a client ever wish to come by and see your work, our gate is always open to you. The ‘Proof Is In the Pool!’
I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]
The team at Koho Pools were so professional and accommodating. The hand-holding, ‘worry-free’ professional approach of Koho Pools far exceeded our expectations. Many thanks for the spectacular job.
Pool went in on Monday and we’re loving it
Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich
Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]
The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.
Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]
The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]
Hello Ron, I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the […]
Buying experience from dealer to door was great. Our Flash hot tub looks great and feels like a message with all the jets! Adding chemicals can be a little confusing until you get the hang of it. Dealer is coming to our house to teach us. Cover is great.
Not only is this hot tub easy to use, easy to maintain and care for, and easily accommodate our family of 5 comfortably… it is beautiful! It is the perfect completion to our backyard oasis and everyone that sees it has a open jaw ‘whoa’ expression. Absolutely love and recommend it!!
Excellent service would recommend Swansea hot springs. Michelle was so helpful in helping us choose our hot tub. It was delivered on time. As a family we are using it every day. Would definitely recommend!
This has been the best thing that money can by, My family has enjoyed it so much. We have some health problems and this has been a life saver, Thank you Caldera, for making us HAPPY>>>>
It’s such a nice way to unwind on a winter evening. Head out to the spa while snow is falling and just look up at the stars. Also it is a nice time to just chat with the family while we are all in the same place.
I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.
Having chronic back pain and loving baths I knew getting a hot tub was high on my list. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away and my back aches be soothed by the heat while enjoying […]
We just got our new Tempo hot springs spa. We love it. It’s perfect after a workout, spend time with family and it’s so relaxing. Early mornings while kids are sleeping I can sit relax and drink my cup of coffee. I highly recommend getting one. Customer service is also great from the company we […]
I love my tube its easy to care for the water, looks great and the jets are the best.
I love this thing and want to love it more, but I bought because I thought it would be chemical-free but it hasn’t been yet. Salt System isn’t dialed in and I have to add lots of chlorine. I also wish the seats were a little smaller and higher, but maybe I just lower water […]
I had to select the Sovereign because the new Triumph was not listed. The spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease using the handle.
We love our new hot tub with a salt system. It is easy to maintain and so much better for our skin. We use it every night.
This was the first spa we had ever purchased. So far, after almost a year, we LOVE it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and the […]
We were very impressed with Dale from Pioneer Family Pools as he helped us out a lot with the purchase of our first hot tub; which we love! Dale walked us through the set up, how to use each chemical and was consistently updating us on the status of our delivery. Dale kept in contact […]
I am so happy with my Marino Hot Tub. It was one of the best decisions we made to purchase it. Very easy to take care of. Used by the whole family for the most relaxing time of the day. Combined pool and spa has been amazing with helping with care and what chemicals to […]
We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]
From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.
Our pre-school aged children LOVE it and so do my wife and I. Great for play and relaxation. Low maintenance and low power consumption from our unit is the icing on the cake!
We just had the hot tub installed yesterday. After work my husband was able to relax in the hot tub. He said, “Best decision ever, I love it!” I unfortunately was not able to enjoy it…yet as I have a broken foot. I get the cast off Tuesday. I will be jumping in that evening […]
Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. Used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having a […]
So glad I upgraded to the NXT for those extra jets for my legs while in the recliner. You do need to clean filters regularly as you might lose the air bubbles coming up in the center of the spa. I added a head pillow next to the recliner.
Excellent product ! Easy use and good vibes in use.
Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.
It this kind of overall service that will have me recommend Pioneer Pools.
Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped.
We sleep so much better. My husband whom, constantly has back pain, now has little to no pain. We are doing the 30 challenge, and it is the best challenge to try. We have used our spa every morning and every evening. We recommend a spa to everyone.
The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.
Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!
After a few months of enjoying our spa, we can say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our spa. We are enjoying the outdoors even as the seasons are changing. Great experience!
Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.
So much variety. No pressure selling.
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.Pioneer Family Pools Hamilton
Hi Lisa, Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.
Amazing sales person! I will definitively recommend Pioneer Family Pools to everyone 🙂Pioneer Family Pools Burlington
wonderful job of delivering and setting up this morning.
It this kind of overall service that will have me recommend Pioneer Pools.
WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.Pioneer Family Pools Burlington
I would like to take this opportunity to acknowledge the superior customer service I recently received from your Fairview location. This is my second amazing experience with her and after spending 37 years in retail, I feel Pioneer Pools is extremely fortunate to have her as an employee and professional representative of the company. After meeting her […]Pioneer Family Pools Burlington
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
Thank you so much for all your support and outstanding customer experience. Pioneer pools is very lucky to have you both as part of their team.Pioneer Family Pools Burlington
And the delivery guys were great
We got the delivery yesterday. Thank you so much. The chairs and dining table look beautiful in the backyard. Really appreciate all your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included.
Prices were good and quality is great.
Fantastic helpful service and tons of selection. Adrianna was fabulous, she helped us look at our options and find everything that we needed. Can’t wait for our new furniture to arrive!
Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio. Everything is there, in good order, and undamaged. Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken
Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.Pioneer Family Pools Brantford
Thank you for the great service.
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Pool as a company, in that […]
As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]
Thank you very much for the experience
Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always.