If our customers had a lot to say, click the review to read all their kind words.
Really enjoying the pool so far
You guys are awesome! Thank you for making this a stress free experience!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]
We want to say that we greatly appreciate everything you’ve done for us with our pool construction.
Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met
Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]
Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]
Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
Anthony and his crew arrived and immediately got to work. They were very courteous and helpful. They explained what they were doing and I felt comfortable in the work they did. Thank you for sending Anthony.
Ryan Pool installation and package met or exceeded our expectations. Your company delivered on schedule and the staff that were on site worked professionally and cleaned up afterwards. We are very pleased with this experience and would certainly recommend you to our friends.
I would like to thank you for your great service and understanding with regards to all my pool needs and accessories. It was a pleasure doing business with you and your staff, I will be sure to pass on a positive referral to Pioneer Pools.
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”
Hi David, we just wanted to say thank you to you and Dillon and his crew for a job well done. They were very professional and took amazing pains to do a great job. We will definitely be recommending you to all we meet. Thanks again!
Dear Mark, Just a quick note to thank you for facilitating the purchase and installation of our new pool. We appreciated your attention to the details of the process. Also, please relay our thanks to Jake, who oversaw the installation and saw to the quality control on our project. We are very pleased with the […]
Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]
We are two retired seniors living in Unionville who have just converted our chlorine pool to saltwater with the help of your crew from Pioneer Pools. It was indeed a pleasure to meet Craig and his colleague. They had to return a couple of times to resolve an issue that required more professional help, as […]
December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]
The change in ownership is nothing but positive. Lots of inventory, customer service is great and Dave does what he says he is going to do. In the past, I call every pool company in Brampton to come out to measure for a liner, they would never return or call or show up for an […]
Now to speak on your generosity. As you are aware we are doing a Fundraiser event for Power At Work, who in turn does missions in Guatemala. I thought I had nothing to lose in asking for a donation for our fundraiser. I honestly thought at most we would get a floaty, and I might […]
To you and your team, thank you. We have put off taking the plunge so to speak on getting a pool for what seems like a lifetime. The professionalism and attention that you and your entire team have shown is beyond expectations. Even well after closing the pool from an amazing summer you continue to […]
I highly recommend Pioneer Pools, Barrie! Their customer service and knowledge far exceeds the competition in our area. Since we first moved here, they’ve been a source for product knowledge, pool assistance and great prices. Thank you to the staff of Pioneer for making our summers even better!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]
Hello Chris, I wanted to take a minute and share with you the best home renovation experience I have had to date! We were scheduled to begin our pool installation on July 16th. John contacted us July 11th, and graciously offered to begin our pool ahead of schedule. As I am sure you are well […]
Hi Twain, just wanted to tell you what a great experience I had with the crew you sent me! Brian, Nick and the boys and Chris with his guys were awesome 🙂
Mike, to you and your awesome team at Pioneer Pools, two thumbs up and a big thank you for our new pool. We love our pool! We love how it has transformed our backyard into a resort-like oasis. I can’t wait to come home from a long day at the office and disappear into my […]
We have been enjoying our pool and the process has been quicker than expected. We would recommend Pioneer pools to others.
Absolutely the best service! I have used Pioneer Family Pools for two years now, and love what they do. Staff are friendly, professional and excellent in Customer Service. They are always in and out with no drama. We were very pleased with their most recent Pool Opening Service. We look forward to seeing the crew again […]
I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.
The Vacanza Aventine is exactly what we wanted. It is the perfect shape to fit 2 people comfortably. The Aventine is easy to maintain and always has the perfect water temperature. I would recommend this spa to anyone wanting a roomy 2 person hot tub.
We have had the HotSpot Relay spa for a month and we have used it every day so far. The seats and head rests are extremely comfortable. We could not have made a better choice. Thank you to Pioneer Family Pools Hamilton for their knowledge, service and continued support.
We just had our Highlife Envoy Spa installed yesterday. After work my husband was able to relax in it and he immediately said, “Best decision ever, I love it!” I unfortunately was not able to enjoy it yet as I have a broken foot. I get the cast off Tuesday and I will be jumping […]
This new and improved tub gave us what we liked in our older model but with fantastic changes. The filter system is easy, the tub seems to be critter-proof, the lights and fountain are fun while giving us the comfortable layout we loved from our older HotSpring Spa. Highly recommend! Our Highlife Sovereign is so […]
I am not sure where to begin. My knees and hips no longer ache all day. I sleep like a well fed baby every night and relaxed is my new normal. The Makena Spa is beautiful and more than efficient! If you like easy pressure or hard pressure, this is the spa to buy. Love […]
Yesterday we received and installed our new Flair Hot Tub. Last night after 30 minutes or so in the tub, we slept like babies! This morning we got up early and jumped right back in the hot tub. The pain in my legs are gone and my wife’s back pain has subsided.
This hot tub was a great value compared to others we looked at. It has everything we were looking for and more in a hot tub. We love all of the different jets that target different areas of the body. The Vacanza Palatino is very therapeutic. It’s been super easy to care for, and the […]
Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.
I had my spa installed last Monday and it is proving to be one of my best purchases yet! The entire process from purchase to install was very streamlined and free of headaches thanks to Pioneer Family Pools. The spa itself has proven to be very easy to use and easy to maintain. I was […]
Perfect for those aches and pains and easy to take care of. The size fits well in the corner of the deck and we use it every single day. Look for the HotSpot TX at Pioneer Family Pools Brantford if you want to make the best purchase of your life!
Nothing beats spending a cool evening relaxing in our warm, cozy hot tub! The Vacanza Marino is so relaxing. The kids love it too and they always want to come in it!
I have been a fan of HotSpring Spas for years. Needless to say, the Highlife Jetsetter LX was just as awesome as the HotSpring Spas that I have owned in the past. Thank you for your continued consistency and commitment to quality Pioneer Family Pools and HotSpring Spas! This spa is the perfect hot tub […]
We have had this spa for 3 years and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around or have our guests in it. It is very inexpensive to drain and refill the water. The chemical […]
I can’t say enough about the Utopia Provence from Caldera. I have back pain and arthritis and using the spa daily has greatly lessened my pain. I have been able to decrease medications – it is that effective! Thank you Caldera Spas and Pioneer Family Pools!
Wow, how wonderful can life be with a Martinique Spa? Very wonderful. There is nothing like relaxing after a long day and feeling so good after you do so. The Martinique requires minimal maintenance and is a pleasure to have. Thanks, Caldera and Pioneer Family Pools Brampton!
We have had our Tahitian for 3 months now. At least one member of our family has used it 90% of those days. The seats are comfortable and the jets are very powerful. We love the lights. This spa is a high quality product and we have not noticed a difference in our energy bill.
We ordered a Limelight Flair and let me tell you, it does not disappoint. I am one happy customer right now. Pioneer Family Pools only has the best hot tubs. High quality with reasonable pricing. We were able to conduct a wet test and could have stayed in the store all day long, soaking! We […]
We use our Highlife Envoy almost every single day! What an awesome purchase and a wonderful addition to our back patio. Our bodies and minds feel so much healthier since purchasing.
The Paradise Kauai is perfect for the two of us! We’ve owned spas since the 1980’s but this is our first spa with salt water. I’m so impressed already with the benefits from the first use and how my skin feels now. Best of all, no strong smell! My nightly soaks have made my days […]
Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped. We love our Vacanza Palatino spa! We are in it […]
My wife and I love our new hot tub we bought from Chris at Pioneer Pools! The installation crew was excellent and took the time to explain the operation of the hot tub. The staff at Pioneer has been really helpful with testing our water and giving us water care tips. The only snag came […]
You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.
We bought our Limelight Pulse from Pioneer Family Pools Hamilton. The staff at Pioneer has been incredibly helpful with our purchase and made life very easy for us. From initial deposit to delivery day, they have been fantastic and so helpful. The Pulse itself is of brilliant quality and we are very pleased with it. […]
Our Niagara Caldera Spa is such a nice way to unwind on a winter evening. We love to head out to the spa while the snow is falling and just look up at the stars. Having a spa is also nice and useful for spending time with family and friends. Everyone deserves to feel this way. […]
I love the LED lights, the quiet motor, the jets and the fresh salt water feels great on my skin! What a beautiful hot tub! The Limelight Beam is the way to go! Thank you to Pioneer Family Pools Hamilton for their excellent recommendation and continued service.
The Paradise Reunion hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended.
We previously owned four Hot Spring Spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new technology and water care systems are the best that we have ever encountered. The HotSpot SX […]
We have had our hot tub for one week and the whole family loves it! It is our first hot tub and we weren’t sure what to expect but we are excited to say that we are very happy with our first hot tub! The water care has been easy. We love the jets! The […]
From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.
Good afternoon Courtney, and thank you for recently approving the replacement of my patio chair. It was a catastrophic break in the aluminum frame, and it’s also true that the same chair was beyond its guaranteed period, so I am appreciative of your action. I write also, to bring to your attention the conduct of […]
wonderful job of delivering and setting up this morning.
Prices were good and quality is great.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Family Pools as a company, in […]
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
Thanks for the great customer service you gave me today.
We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything
Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!
Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.
Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
Great experience at Pioneer Family Pools at the Hamilton Location! We purchased outdoor patio furniture from this location as we found it to be the best priced and the best customer service (we drove from Stratford just for this specific location). Christina Demerjian was great to deal with! Highly recommend!
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]
Love the set! The men that delivered it were so helpful, polite, and friendly. It was even better than the online picture!
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
And the delivery guys were great
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
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