If our customers had a lot to say, click the review to read all their kind words.
Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]
We appreciate your courtesy, knowledge, and professionalism during the whole buying experience without the pressure and doubt that is sometimes associated with this kind of purchase. Your charisma and willingness to help and research our exact needs were a huge influence in our eventual decision to buy without any regrets. As a result we’re very […]
Today, July 26th, Taylor called and had a chat with my wife and recommended a site where I might find some more parts for our patio chairs and table. It was so encouraging to know that you followed up on my visit to your store about a month ago, when you helped me find some […]
Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]
We enjoyed the pool all weekend and I'm sure for many years to come
I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]
Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]
Really enjoying the pool so far
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
Mike, to you and your awesome team at Pioneer Pools, two thumbs up and a big thank you for our new pool. We love our pool! We love how it has transformed our backyard into a resort-like oasis. I can’t wait to come home from a long day at the office and disappear into my […]
My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!
Don and I are loving our pool and feel it is the best thing we ever did!! We are extremely happy with your guidance and ideas for the pool and the ‘other’ Matt’s complete professionalism and quality of workmanship on the install of the pool. Thank you both for helping us to achieve our goal […]
Thank you for your time and information today. It has been a pleasure dealing with you throughout this process!
Nicole and I can’t tell you how impressed we are with your patience and focus on client support. You are truly an awesome representative of Pioneer Pools.
100% Recommend! We worked with Bryn, Twain and Mark from the Oakville Store, and they were just amazing. We were doing our research since May, meeting with different pool companies around the GTA, and the one company that actually took the time, patience and cared for us was Pioneer Pools. Bryn spent hours with us […]
There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]
Everything is great… Don’s crew are great, tidy and very hard working guys!!! He also did a great job in cutting my concrete deck very artistically. Thanks so much. My neighbours are really impressed. It truly was a pleasure dealing with you and Pioneer… I will contact you in the spring for opening and instructions.
Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]
Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]
We have been enjoying our pool and the process has been quicker than expected. We would recommend Pioneer pools to others.
The two guys that came to close our pool were great! They worked very hard on a cold day and took care of everything! Thanks guys!
I will tell you, very impressive young man Shane you sent out for the cut-ins. I have done most of my service with Mirage for the last number of years but Pioneer has our business back because of you, Shane and Louie!
Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.
Great! Thanks, not sure when we will make it there but within the week for sure. Omg the pool is AMAZING! seriously, we couldn’t be happier! And I’m in love with my liner choice 🙂 thanks so much for your help, u were so great through it all. I truly appreciate all your hard work […]
Jim, thank you so much for sending us those wonderful, hard working, proud young men!! Kelly and Patrick’s work ethics and professionalism are commendable! They finished their job in record time and left the sight spotless. Dave and I are the happiest resident of North Port. Please, if you are ever in the county, drop […]
We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]
We couldn’t be happier with our hot tub. We had one before at our other home and loved it, but learned a few things that we took advantage of with our Caldera purchase, like the easy off/on cover and the music option, a must add on if you love music!! The filter cartridge system is […]
We have had the HotSpot Relay spa for a month and we have used it every day so far. The seats and head rests are extremely comfortable. We could not have made a better choice. Thank you to Pioneer Family Pools Hamilton for their knowledge, service and continued support.
Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]
My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]
We searched for hot tubs for a while and after looking at different models, we decided to test out the different hot tubs in the Pioneer show room. It was apparent right away that the Flair had the size, and all the options that we wanted; and you just feel comfortable and relaxed sitting in […]
Pioneer Family Pools is a supplier, among others, of high quality hot tubs and swim spas manufactured in California by Watkins Wellness. If you want the best price over quality ratio for your hot tub/swim spa purchase, I suggest to look no further. I’ve purchased my Caldera spa from Pioneer and the entire shopping experience […]
My wife and I love our new hot tub we bought from Chris at Pioneer Pools! The installation crew was excellent and took the time to explain the operation of the hot tub. The staff at Pioneer has been really helpful with testing our water and giving us water care tips. The only snag came […]
My sister was the first to get a HotSpring Spa and we have always enjoyed theirs. Then some good friends got one. So when we moved to our new house in 2002, we jumped right in and have been happy ever since we got it. We are loving our Highlife spa!
We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]
I can’t say enough about the Utopia Provence from Caldera. I have back pain and arthritis and using the spa daily has greatly lessened my pain. I have been able to decrease medications – it is that effective! Thank you Caldera Spas and Pioneer Family Pools!
My husband and I purchased the Salina hot tub in February and have loved it every single day! Every time we go in we say that it is the best purchase ever. I truly recommend this hot tub to anyone who is looking for a relaxing experience and needs to lower the stress and anxiety […]
This hot tub was a great value compared to others we looked at. It has everything we were looking for and more in a hot tub. We love all of the different jets that target different areas of the body. The Vacanza Palatino is very therapeutic. It’s been super easy to care for, and the […]
Great place. Knowledgeable staff. Best spa dealership! We love our HotSpring Spa!
This is our second Caldera spa as we had a Caldera Martinique for 15 years. The new Seychelles is fantastic! The jet system is very adjustable. The size perfect for me and my wife. The best part is the salt water system. Do no get your hot tub without it! The water quality is excellent […]
We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!
I have owned previous spas, and while I enjoyed them all, the Provence Spa has been my favourite for multiple reasons. This Spa is the right size for 2 adults with 2 loungers. For the first time my wife and I can have the same message experience at the same time in this spa. Given the seating […]
The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.
Our pre-school aged children love it and so do my wife and I. This tub is great for play and relaxation. The Splendor is low maintenance and runs on low power consumption. This spa is the icing on the cake!
From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.
This is my first spa that I have ever owned! The Vanguard is great for relaxing and easing the pain from everyday living. Pioneer Family Pools’ employees are knowledgeable and quick with any questions I have regarding my new spa. I’m a newbie at owning a spa, but I can say it was an excellent […]
I have been a fan of HotSpring Spas for years. Needless to say, the Highlife Jetsetter LX was just as awesome as the HotSpring Spas that I have owned in the past. Thank you for your continued consistency and commitment to quality Pioneer Family Pools and HotSpring Spas! This spa is the perfect hot tub […]
We highly recommend Pioneer Family Pools and HotSpring Spas! Bryan was so helpful in helping us choose our hot tub. We went with the Limelight Flair model and we could not be happier. It was delivered on time. We are using our spa everyday as a family. We are spending more time together in a […]
We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]
Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.
From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]
As it is my 4 month anniversary with Pioneer, I have to shout out some massive “thank yous”! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]
The TX HotSpring Spa is so great and is just what the two of us needed. It is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! I would highly recommend the HotSpot Tx. The Moto Massage is a must and this […]
We bought our Limelight Pulse from Pioneer Family Pools Hamilton. The staff at Pioneer has been incredibly helpful with our purchase and made life very easy for us. From initial deposit to delivery day, they have been fantastic and so helpful. The Pulse itself is of brilliant quality and we are very pleased with it. […]
The Paradise Kauai is perfect for the two of us! We’ve owned spas since the 1980’s but this is our first spa with salt water. I’m so impressed already with the benefits from the first use and how my skin feels now. Best of all, no strong smell! My nightly soaks have made my days […]
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]
We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]
Thank you very much for the experience
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
Thanks for the great customer service you gave me today.
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
wonderful job of delivering and setting up this morning.
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.
Love the set! The men that delivered it were so helpful, polite, and friendly. It was even better than the online picture!
It this kind of overall service that will have me recommend Pioneer Pools.
I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]
Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
