If our customers had a lot to say, click the review to read all their kind words.
Our pool was operational and ready to go, as promised in time for our grandson’s 6th Birthday party. It was a great day! A year and a bit later, the cheque has been cashed, and everything essentially finalized. As inexperienced new ‘in-ground’ pool owners, there have been a few glitches. But Chris Switzer has always […]
The two guys that came to close our pool were great! They worked very hard on a cold day and took care of everything! Thanks guys!
I just wanted to say a big thank you to everyone at Pioneer Pools. We are very happy with our new pool liner. The guys were very accommodating to come back the next day to finish the job. They really did a great job. I will highly recommend Pioneer Pools to anyone I know looking […]
We starting dealing with Dale from Pioneer last fall. Every experience was so positive. Sadly, we ended up having to cancel our pool before it was installed. I will be honest, I fully expected to be given a hard time however that experience was nothing but positive and professional. Thank you Dale. We will recommend […]
He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.
We’re very happy how the pool has turned out so far. Ryan and his crew did an awesome job, and were extremely professional throughout. Great guy to deal with!
Just wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in Pioneer and it’s people as a company that stands by it’s Customer […]
I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]
I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.
Everything is great… Don’s crew are great, tidy and very hard working guys!!! He also did a great job in cutting my concrete deck very artistically. Thanks so much. My neighbours are really impressed. It truly was a pleasure dealing with you and Pioneer… I will contact you in the spring for opening and instructions.
Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]
This year’s team was much better than the ones we have had in the last few years. They cleaned up after themselves, and didn’t leave much for me to do. Thank you so much Pioneer Pools!
We want to say that we greatly appreciate everything you’ve done for us with our pool construction.
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
Twain and his Team @Pioneer pools are incredible, the turn over time to install my inground was 5 weeks flat from start to swim time, awesome job and awesome corporation and staff, keep up the great work and keep making memories.
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
Dan, I just wanted to send you a note to say a huge thank you to you and your whole team. The pool is amazing and has been used so much this week. Your professionalism and customer service has made me a life time customer.
We wanted to say thank you for the excellent service in building our pool. There were others who quoted and we are very happy that we chose Pioneer. From the start to current day, we’ve been very happy with the results of our new pool. It started with your guidance and leadership as we attempted to […]
We are two retired seniors living in Unionville who have just converted our chlorine pool to saltwater with the help of your crew from Pioneer Pools. It was indeed a pleasure to meet Craig and his colleague. They had to return a couple of times to resolve an issue that required more professional help, as […]
Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”
Met with Brian Durand, manager of the Markham location in August 2006. He came to our home, took measurments of the back yard to insure a proper fitting pool, and supplied us with a portfolio of information. There was no pressure to sign, he wanted us to take our time and decide on style and […]
This is just a quick note to say how impressed I am with your guys who worked hard this week getting our pool ready! In particular, the young man with whom I spoke daily. He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and […]
Thank you so much for your lovely present and for all the help you provided me. You are the best and highly recommended for anyone I know.
The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]
My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]
We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!
It’s truly been a pleasure to deal with you and your team Twain and Mark!
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]
We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]
So much variety. No pressure selling.
My wife and I love our new hot tub we bought from Chris at Pioneer Pools! The installation crew was excellent and took the time to explain the operation of the hot tub. The staff at Pioneer has been really helpful with testing our water and giving us water care tips. The only snag came […]
What a great spa for an even greater price! We could not be happier with our HotSpot Rhythm. We use it every single day and feel so much healthier overall.
I was not planning on buying a hot tub but I am so pleased I took the plunge. What a fantastic hot tub that came with easy installation, great service and easy maintenance. The Pulse is a fantastic hot tub and I would definitely recommend it!
The multitude of massaging jets in our Aria are extremely powerful, very well designed, and are perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don’t be fooled by lessor-known manufacturers advertising a large number of jets! HotSpring’s years of attention to customer feedback have created an amazing hot tub […]
This is my second HotSpring JetSetter tub, the first one last over 20 years! I don’t believe that there are better hot tubs out there. We love the no maintenance feature of our new spa. The Jetsetter is number 1!
Our pre-school aged children love it and so do my wife and I. This tub is great for play and relaxation. The Splendor is low maintenance and runs on low power consumption. This spa is the icing on the cake!
I am so glad that I upgraded to the Jetsetter for those extra jets (for my legs while in the recliner). I added a head pillow next to the recliner and I could not be more relaxed. I love my Jetsetter!
We have had our Tahitian for 3 months now. At least one member of our family has used it 90% of those days. The seats are comfortable and the jets are very powerful. We love the lights. This spa is a high quality product and we have not noticed a difference in our energy bill.
Our entire family loves our Rhythm hot tub; we have recommended it to all of our friends and family. This spa is large enough to host guests, it is energy efficient, easy to maintain and has great value for the money we spent. My only regret is not purchasing it sooner!
We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]
I absolutely love my Utopia Florence spa! I should have bought it years ago. This spa really helps with relaxation and helps me end the day on a positive feel.
The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]
We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]
We highly recommend Pioneer Family Pools and HotSpring Spas! Bryan was so helpful in helping us choose our hot tub. We went with the Limelight Flair model and we could not be happier. It was delivered on time. We are using our spa everyday as a family. We are spending more time together in a […]
I get home after work and hop in my Relay spa right away! It’s super relaxing and takes the pain of the day away. The soothing jets have gotten rid of my back pain. I work a very physical job and this spa has rejuvenated me. I feel ten years younger!
The TX HotSpring Spa is so great and is just what the two of us needed. It is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! I would highly recommend the HotSpot Tx. The Moto Massage is a must and this […]
The buying experience from our dealer, all the way to our delivery has been great. Our Flash hot tub looks great and feels like a deep tissue massage thanks to all of the soothing jets! Adding the chemicals can be a little confusing until you get the hang of it, so our Pioneer service technician […]
Great experience dealing with Brett with our first hot tub purchase. Easily handled over the phone. Jason handled the delivery which was seamless and helpful. Went over the basic operation and maintenance. A+ service.
We bought our Limelight Pulse from Pioneer Family Pools Hamilton. The staff at Pioneer has been incredibly helpful with our purchase and made life very easy for us. From initial deposit to delivery day, they have been fantastic and so helpful. The Pulse itself is of brilliant quality and we are very pleased with it. […]
Thank you to the service team at Pioneer Family Pools Vaughan for getting my hot tub in to my garden, as that was a task on its own. The demo that i was shown was great and the technicians cleaned up after they had finished. The Relay is amazing and I’m so glad that I […]
I’ve personally observed Dave’s over and above customer-service mindset that sets a living example for the team at the Brampton store. The other day, while I was checking out, he took my 2 year old daughter over to one of the hot tubs and let her explore the light colours and played her favourite song, […]
This hot tub was a great value compared to others we looked at. It has everything we were looking for and more in a hot tub. We love all of the different jets that target different areas of the body. The Vacanza Palatino is very therapeutic. It’s been super easy to care for, and the […]
Our experience was very warm and friendly and most of our questions were answered. I would recommend this location and our salesperson, Dan. We love our Caldera Spa!
I decided to purchase a jet setter NXT and wish I would have made this purchase long ago instead of the over jetted over powered low quality imposter spa I had. The quality of a HotSpring Spa is noticeable without even getting in it. The jets are placed with thought in mind to give you […]
The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.
We love our Martinique hot tub. The jets are wonderful and we especially love the jets at our feet. This spa is quite easy to maintain and I love the size. It’s not a big huge square, it’s more rectangular shaped and fits on our patio perfectly.
We just bought the Makena and we love it so much. The jets feel so good on my back and legs. I really wish we got it sooner.
We purchased our hot tub in October 2018 from Pioneer Family Pools Burlington and it has been amazing. We use our Vacanza Palatino spa every day and it has made a positive difference in our overall health. We love it!
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer. My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location. Jenna Rowland helped […]
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Pioneer Family Pools is extremely fortunate with their great staff. After meeting your patio manager, 4 years ago, […]
Thank you again for your assistance with my new Gazebo. It looks fantastic and I can’t say thanks enough and it was important that I included how impressed I am with Pioneer Family Pools.
Wow! The Pioneer team has been absolutely amazing. I have been spreading the word about this store in the neighbourhood and everyone has been so impressed; and I will continue to do so. You made my day so I’d like to pass it back. Thank you!
We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]
We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.
Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.
Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always.
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
Prices were good and quality is great.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
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