If our customers had a lot to say, click the review to read all their kind words.
Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]
I would like to thank you for your great service and understanding with regards to all my pool needs and accessories. It was a pleasure doing business with you and your staff, I will be sure to pass on a positive referral to Pioneer Pools.
The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]
I have to tell you that the excavators were top notch. I don’t know how they dug such a perfect shape (it was a work of art!) They were quick, efficient, very personable and cleaned up after they left. Super team!
We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!
To you and your team, thank you. We have put off taking the plunge so to speak on getting a pool for what seems like a lifetime. The professionalism and attention that you and your entire team have shown is beyond expectations. Even well after closing the pool from an amazing summer you continue to […]
I wanted to follow-up and thank you and your team for helping us re-create our backyard with a beautiful swimming pool and leisure area. Our middle daughter celebrated her 12 birthday today and we received a number of compliments from all of our family and guests in attendance.Working with the Pioneer crew, and your recommended […]
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.
Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured “The Belmont” set was BY FAR the most popular! It’s winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your […]
The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around.
Twain and his Team @Pioneer pools are incredible, the turn over time to install my inground was 5 weeks flat from start to swim time, awesome job and awesome corporation and staff, keep up the great work and keep making memories.
Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!
My boys are loving the pool! I can’t get them out!
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]
Great! Thanks, not sure when we will make it there but within the week for sure. Omg the pool is AMAZING! seriously, we couldn’t be happier! And I’m in love with my liner choice 🙂 thanks so much for your help, u were so great through it all. I truly appreciate all your hard work […]
We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]
He answers his phone... all the time! He walked us through every step of the way.
Thank you so much for your lovely present and for all the help you provided me. You are the best and highly recommended for anyone I know.
I can’t thank you and the team (led by Ryan) enough! We are BLOWN AWAY by the job Pioneer has done. From start to finish, totally professional and accessible. Amazing job! I have been waiting 20 years for this day!!! My family is over the moon and we couldn’t be more ecstatic about our new […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
Hi guys, I just wanted to send a note thanking you for the great work. Twain/Brian I’m not sure who you report to but I would like them to know that the sales cycle, construction, timeliness and overall attention to customer service was outstanding! – Looking forward to the finishing touches.
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
I requested your name being Matthew’s boss because I wanted to send you an email to acknowledge the outstanding service I received from Matthew Bradshaw around mid September. As a new owner of an inground pool this August, everything to do with it is new to me and my family and it’s difficult after a […]
Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has […]
We purchased our hot tub in October 2018 from Pioneer Family Pools Burlington and it has been amazing. We use our Vacanza Palatino spa every day and it has made a positive difference in our overall health. We love it!
We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying our Caldera Spa and would recommend Pioneer for full service!
I had my spa installed last Monday and it is proving to be one of my best purchases yet! The entire process from purchase to install was very streamlined and free of headaches thanks to Pioneer Family Pools. The spa itself has proven to be very easy to use and easy to maintain. I was […]
They spent time teaching me about my spa and very professional.
We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]
We bought our Limelight Pulse from Pioneer Family Pools Hamilton. The staff at Pioneer has been incredibly helpful with our purchase and made life very easy for us. From initial deposit to delivery day, they have been fantastic and so helpful. The Pulse itself is of brilliant quality and we are very pleased with it. […]
We have had this spa for 3 years and are delighted with it in every way. It is mostly just the 2 of us using it, but the design gives us plenty of room to move around or have our guests in it. It is very inexpensive to drain and refill the water. The chemical […]
I am completely enjoying my Kauai Caldera Spa every single day and often twice a day ! It’s made a huge difference in my life ! Star gazing, sunset watching and morning wake up have become so incredible because of this spa. It is never a bad time to get in and enjoy. It is […]
This is my second HotSpring Spa. I had one of the classic models for 32 years with one service call the entire time. It finally starting leaking so we bought the Vanguard model. The Vanguard is high quality, high functioning and we could not be happier with it. 5 stars all around!
Sometimes, after a long day at work, there is nothing like coming home and relaxing in our hot tub. Our Vanto spa offers plenty of room for up to four (six if kiddos), has small footprint, and is easy maintenance. Each seating point is slightly different in terms of jets and there are several jet […]
We purchased a new hot tub because the house we bought came with a hot tub that eventually stopped working. We wanted a more energy efficient hot tub anyways, but didn’t want to spend a lot of money. The Vacanza Tarino was the perfect tub for us as it has 2 loungers and comfortable seating. […]
I’ve personally observed Dave’s over and above customer-service mindset that sets a living example for the team at the Brampton store. The other day, while I was checking out, he took my 2 year old daughter over to one of the hot tubs and let her explore the light colours and played her favourite song, […]
I am the proud owner of a Florence Caldera Spa and I consider it an investment in my health. I love the amazing technology, easy maintenance and excellent quality. Soaking for 15-20 minutes a day is therapeutic and rejuvenating.
We have had our Tahitian for 3 months now. At least one member of our family has used it 90% of those days. The seats are comfortable and the jets are very powerful. We love the lights. This spa is a high quality product and we have not noticed a difference in our energy bill.
We’ve had our spa for almost one week and feel this was such a great buy. We love it, have had absolutely no issues with it and feel that this spa will last a long time. We highly recommend the Limelight Flash spa for anyone who wants to seat 5+ comfortably. This spa has lots […]
Not only is this hot tub easy to use, it is easy to maintain and care for; and easily accommodates our family of 5 comfortably! It is beautiful! It is the perfect addition to our backyard oasis and everyone that sees it is very impressed. We absolutely love and recommend it!
From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.
We just got our new Tempo HotSpring Spa and we love it. It’s perfect after a workout, for spending time with family and it’s so relaxing. I use it early mornings while the kids are sleeping so I can sit, relax and drink my cup of coffee. I highly recommend getting one. Customer service is […]
I recently purchased a Spa from Pioneer Family Pools in Burlington, and it was such a great experience with Brett and the team. No high-pressure sales techniques, very patient with questions, explained all the features, functions and benefits to us, this was very different from some of the competitors we experienced in the area. Brett […]
I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.
Great experience dealing with Brett with our first hot tub purchase. Easily handled over the phone. Jason handled the delivery which was seamless and helpful. Went over the basic operation and maintenance. A+ service.
I just love the Artesian Spa hot tubs! So comfortable and relaxing. Loving all the jets and different seating options. Very luxurious!
It this kind of overall service that will have me recommend Pioneer Pools.
I have had trouble with my plug and play hot tub. I have had a young woman tech come out the last two times and she has been very good. Yesterday she stayed until she got it working! I thanked her but wanted to leave a report for her on her great job yesterday.
Thank you to the service team at Pioneer Family Pools Vaughan for getting my hot tub in to my garden, as that was a task on its own. The demo that i was shown was great and the technicians cleaned up after they had finished. The Relay is amazing and I’m so glad that I […]
The Paradise Kauai is perfect for the two of us! We’ve owned spas since the 1980’s but this is our first spa with salt water. I’m so impressed already with the benefits from the first use and how my skin feels now. Best of all, no strong smell! My nightly soaks have made my days […]
The Vacanza Aventine is exactly what we wanted. It is the perfect shape to fit 2 people comfortably. The Aventine is easy to maintain and always has the perfect water temperature. I would recommend this spa to anyone wanting a roomy 2 person hot tub.
This past Friday I had a hot tub delivered by Matt and Tyler. I just wanted to send this email to tell you that I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub […]
Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.
The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Pioneer Family Pools as a company, in […]
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
Thank you very much for the experience
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]
Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible. She was attentive, kind, listened to our concerns, and followed up many times to […]
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.
Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]
And the delivery guys were great
We just got our patio set and everything is in perfect shape, so thank you again! Great work as always Pioneer, we love shopping with you.
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer. My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location. Jenna Rowland helped […]
Thanks for the great customer service you gave me today.
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Pioneer Family Pools is extremely fortunate with their great staff. After meeting your patio manager, 4 years ago, […]
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
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