Testimonials

We Were Very Pleased & Highly Recommend Them For The Job

We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]

Wafa & Hazem

The job was completed quickly and professionally

The job was completed quickly and professionally. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a “no nonsense” attitude. They were referred to us and I would recommend them to anyone.

Celia

Right down to the smallest detail

Jake, We can’t thank you enough for your knowledge, expertise and professionalism. Your team was so efficient that they made everything appear seamless, right down to the smallest detail. Thank you for answering my endless emails and the constant reassurance and guidance you provided. You have transformed our backyard into the oasis we have always […]

The Owens Family

All of your team have been outstanding

Jordan, please pass along to the owner and those involved that all of your team have been outstanding. The team have been professional, courteous, timely and efficient. As a manager for the world’s largest general insurance company outstanding service is recognized and appreciated.

Keith & Irene D.

Much care was taken during installation

Your service was just exceptional! The job was started and finished ahead of schedule. Your employees and the excavator were most professional, helpful, cheerful and certainly went well beyond the call of duty to satisfy. Much care was taken during installation as to not damage our mature landscaping.

I’m really impressed

I’m really impressed with yesterday’s crew and today’s crew on keeping everything safe and most of all clean. Pioneer Pools, Thank You!

Lilliana & Santo

We couldn’t be happier

Just wanted to let you know how happy we are with the Pioneer. Starting with your customer service and all the trades you recommended. It made the process so low stress. We couldn’t be happier that we went with you in the end.

Kirkopoulos

Very impressed with the crew from Pioneer Pools

Hi Twain, Just wanted to let you know that our pool project is going extremely well. We are very impressed with the crew from Pioneer Pools that is working in our backyard. The project manager (builder) is so easy to talk to, he answers all of the questions that we have, and has been fantastic […]

Laura

Fantastic Support

I just want to thank Dale and Chris for the fantastic support we get on a continuous basis. It has been 5 years since we have bought our pool and hot tub and every time we see them they come over and check on how the pool and hot tub are doing as well as […]

Jay G

If I Could Give More Than 5 Stars, I Would!

If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

Maria Scala

Great Customer Service

I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

Corry Ferreira

A smile from a forever customer

The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]

Nikki Munkley

Beyond the call of duty.

This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.

Jason

What A Pleasant Surprise

December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]

Sigrid, Joey and Diana Palovcik/Bolic

Professional job and expert workmanship

My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]

Andy R

This Year’s Team Was Much Better Than The Ones We Have Had

This year’s team was much better than the ones we have had in the last few years. They cleaned up after themselves, and didn’t leave much for me to do. Thank you so much Pioneer Pools!

Steve Ichelson

Really appreciate the service

Today, July 26th, Taylor called and had a chat with my wife and recommended a site where I might find some more parts for our patio chairs and table. It was so encouraging to know that you followed up on my visit to your store about a month ago, when you helped me find some […]

Laurie Williams

I Will Recommend Them Highly To Anyone!

Meagan spent ages explaining all about filters and the maintenance requirements of pools, as I had no idea. She answered all of my many questions and was very professional and knowledgeable. I changed my mind quite a few times and she was extremely accommodating and polite; not pushy as a salesperson either, which I really […]

Linda Mcarddle

Thank you for all your help

We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!

John and Adriana

Personable and considerate

Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met

Stewart

Beyond impressed

I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

Lindsey Frimet

Your Pool Gallery Has By Far Been The Most Helpful! 

I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful!  Most […]

Krista McKee

Would Readily Recommend Your Company

Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]

Paul & Zenia Grant

Making a worry free experience

Dear Mark, Just a quick note to thank you for facilitating the purchase and installation of our new pool. We appreciated your attention to the details of the process. Also, please relay our thanks to Jake, who oversaw the installation and saw to the quality control on our project. We are very pleased with the […]

David S

we sincerely thank you

We want to say that we greatly appreciate everything you’ve done for us with our pool construction.

Liz and Charlie, Burlington

A company that stands by its Customer First attitude

Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

I Highly Recommend Pioneer Family Pools

I wanted to give a big end of the season shout out to Pioneer Hamilton. This was our first season with our new pool and it was awesome! Huge thanks to Chris Switzer for all of your guidance and support in designing our pool, during the build, the opening and for all of the ongoing […]

Michael Loncarich

wonderful customer service

Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.

Joanna, Vaughan

You Rock!

Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

Gaetano Defranco, Vaughan

We were welcomed like family

I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]

Aren White

I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

Martha Mintsopoulos

My Husband Hasn’t Had To Take Pain Meds On A Regular Basis Because Of It

We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]

Dee Jones

A Professional Experience!

From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

Mike DeBrun

They Spent Time teaching Me About My Spa

They spent time teaching me about my spa and very professional.

Deanna Boyes

I would not hesitate to come to Pioneer Pools

On Friday I had a hot tub deliver by Matt and Tyler. I just wanted to send this email to tell you I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub was put […]

Debbie Smith

Personal, Friendly Service!

For us, it was all about personal, friendly service. And that’s what we enjoyed at Pioneer Pools in Burlington. We knew the hot tub product – Hot Springs – was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of […]

John Picone

I Have To Say Your Team Is Excellent

I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]

Dawn I

What A World Class Delivery Team!

Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

Ralph Sansone

He Set Everything Up Smoothly & Efficiently

We have had some issues regarding our hot tub, but your repair man Mike made us feel a lot better about your company. He repaired our issue and helped us get our hot tub cover working as it should. He set everything up smoothly and efficiently. He was very friendly and cleaned up his mess […]

Sherry R

Pioneer Family Pools Was Incredible!

Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped.

Alex Faux

He Really Made All The Difference

It this kind of overall service that will have me recommend Pioneer Pools.

Don and Shirley Patterson

Courteous and knowledgeable and extremely helpful

The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

Jackie & Mike Ireland

I Have Nothing But High Praise To The Technician Graham For His Professional Disposition

Thank you for addressing our malfunctioning hot tub in such a timely manner.  I’m sure you can understand how we felt after only four weeks to have an issue. I have nothing but high praise to the technician Graham for his professional disposition.  He answered all my questions, provided additional information about the hot tub, […]

Joyce Creswick & Reid Hetherington

Felt comfortable talking to your staff

We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]

Mary Ferguson

professional and very knowledgeable

I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

Pamela B, Burlington

So much variety. No pressure selling.

So much variety. No pressure selling.

John Shantz

I Would Recommend This Location & Our Salesperson Dan

Our experience was very warm and friendly and most of our questions were answered. We had a few issues when the spa was delivered but it was looked after within the week.  I would recommend this location and our salesperson, Dan.

Jordyn Zaracoff

I Wouldn’t Go Anywhere Else For My Hot Tub Needs

The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]

Lily M

Excellent people to deal with

Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

Dave M

A Full Service Experience!

Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]

Phil Nyman

Great Customer Service

I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

Corry Ferreira

Invaluable & Saved Me A Bunch Of Money & Time!

I would like to thank Carl Hayes at the Hamilton mountain location for sharing his expertise with me. His knowledge in helping me resolve the issue I had, with finding and replacing a part for my filter, was invaluable and saved me a bunch of money and time

Tom Lewis

Wonderful sales experience and after care

We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

Dave

Without Hesitation, Going Well Above & Beyond What Was Expected!

I recently purchased a Spa from Pioneer Family Pools in Burlington, and it was such a great experience with Brett and the team. No high-pressure sales techniques, very patient with questions, explained all the features, functions and benefits to us, this was very different from some of the competitors we experienced in the area. Brett […]

Andrew Milner

Thanks For A Great User Experience

We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

Mike Lamothe

We will not go anywhere else

My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away.  We have bought […]

Chris and Ashley Worobec

The guys were great

The guys were great…took their time and got the spa in place exactly where we wanted it.”

Bruce

Michael R. Was Very Responsive & Looked After Us!

We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying the hot tub and would recommend Pioneer for full service.

Kimberley Schmidt

The Team At Pioneer Pools Is Absolutely Amazing To Work With!

The team at Pioneer Pools is absolutely amazing to work with! Bill Hendle made the experience of purchasing a hot tub easy! He helped me select the hot tub that would be right for my family, coordinated the delivery and the electrical hook up. The delivery team from Pioneer (Jay and Mark) were on time, […]

Jennifer McKie

Quality Products & A Fair Price

Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

Adam, Susan Hunter & Family