If our customers had a lot to say, click the review to read all their kind words.
Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]
I have recently moved into a house (with pool) in Brantford. Pool was in poor shape. As a result of the pool’s condition I have been to this store at least 8 times to purchase replacement parts for the filtration system up to a salt water chlorinator as well as other items to enhance the […]
Just wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]
I’m very, very happy with the work completed. Chris O’Connor did an outstanding job on the stairs and they look GREAT! I’m very pleased with everyone in the store, helping me and my family with choosing our liner, and explaining/outlining the whole process, as you were very patient, understanding, and helpful. The colour selector on […]
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]
This year’s team was much better than the ones we have had in the last few years. They cleaned up after themselves, and didn’t leave much for me to do. Thank you so much Pioneer Pools!
Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]
We love our Pioneer Pool. The sales and all installation and service technicians (pool, electrical and gas) were all extremely professional and on time. Best thing we’ve ever done!
He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.
We had a choice of now or October 22nd & with Celine going to start the landscaping this week we decided it best to do so now. Where was this nice weather in the summer when you were building our pool? Oh well, we will enjoy it next spring with everything done we can relax […]
Fantastic Customer Service! Purchased a pool from Dale Craig, a supportive, knowledgeable experience from the sales team through to the installations! Very receptive to further inquiries and questions regarding maintenance. Now looking at a hot tub and I will only go to Pioneer Family Pools. Keep up the great work especially in regards to quality […]
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
We wanted to say thank you for the excellent service in building our pool. There were others who quoted and we are very happy that we chose Pioneer. From the start to current day, we’ve been very happy with the results of our new pool. It started with your guidance and leadership as we attempted to […]
Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!
Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]
We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]
We starting dealing with Dale from Pioneer last fall. Every experience was so positive. Sadly, we ended up having to cancel our pool before it was installed. I will be honest, I fully expected to be given a hard time however that experience was nothing but positive and professional. Thank you Dale. We will recommend […]
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
I just wanted to reach out and share feedback now that Don and his crew have wrapped up the deck pour this morning; and have left site to let Cedar Springs to start their work. Don and his crew were great to deal with during their time on site! They were professional, courteous, hard-working, polite, kept a […]
It is my pleasure to write a positive review of Pioneer Family Pools – Brampton and specifically about Dave Hrycyna. As a first time pool owner, I had many worries about managing the pool properly. A pool is a large investment and I was scared I’d screw some things up. Dave has been my go […]
You are truly what your name says – a family!
we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team.
Our pool was operational and ready to go, as promised in time for our grandson’s 6th Birthday party. It was a great day! A year and a bit later, the cheque has been cashed, and everything essentially finalized. As inexperienced new ‘in-ground’ pool owners, there have been a few glitches. But Chris Switzer has always […]
Today, July 26th, Taylor called and had a chat with my wife and recommended a site where I might find some more parts for our patio chairs and table. It was so encouraging to know that you followed up on my visit to your store about a month ago, when you helped me find some […]
Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.
Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
I just wanted to let you know Matthew and Joe came and installed the pump this afternoon and everything is up and running. I can’t thank you enough for the service; my daughter will enjoy the pool hopefully tomorrow evening or Sunday once it heats up! You, the gentleman at the store and the pool […]
My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]
We have had our hot tub for one week and the whole family loves it! It is our first hot tub and we weren’t sure what to expect but we are excited to say that we are very happy with our first hot tub! The water care has been easy. We love the jets! The […]
You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.
Perfect for those aches and pains and easy to take care of. The size fits well in the corner of the deck and we use it every single day. Look for the HotSpot TX at Pioneer Family Pools Brantford if you want to make the best purchase of your life!
The Paradise Reunion hot tub has been a great purchase so far. We are impressed by the jets, easy to use screen, structure and material of the hot tub. We purchased the salt system and that has been amazing. The salt system comes highly recommended.
Our experience was very warm and friendly and most of our questions were answered. I would recommend this location and our salesperson, Dan. We love our Caldera Spa!
We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.
We just had our Highlife Envoy Spa installed yesterday. After work my husband was able to relax in it and he immediately said, “Best decision ever, I love it!” I unfortunately was not able to enjoy it yet as I have a broken foot. I get the cast off Tuesday and I will be jumping […]
Great budget-friendly and reliable hot tub, I’ve had mine for over a year now! Love it!
We searched for hot tubs for a while and after looking at different models, we decided to test out the different hot tubs in the Pioneer show room. It was apparent right away that the Flair had the size, and all the options that we wanted; and you just feel comfortable and relaxed sitting in […]
The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!
I am completely enjoying my Kauai Caldera Spa every single day and often twice a day ! It’s made a huge difference in my life ! Star gazing, sunset watching and morning wake up have become so incredible because of this spa. It is never a bad time to get in and enjoy. It is […]
The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]
Our Niagara Caldera Spa is such a nice way to unwind on a winter evening. We love to head out to the spa while the snow is falling and just look up at the stars. Having a spa is also nice and useful for spending time with family and friends. Everyone deserves to feel this way. […]
I am so happy with my Marino hot tub. Purchasing it was one of the best decisions that we have ever made. It is very easy to take care of and is used by the whole family for the most relaxing end to our days. Combined, our pool and spa experience with Pioneer Family Pools […]
This past Friday I had a hot tub delivered by Matt and Tyler. I just wanted to send this email to tell you that I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub […]
I have been a fan of HotSpring Spas for years. Needless to say, the Highlife Jetsetter LX was just as awesome as the HotSpring Spas that I have owned in the past. Thank you for your continued consistency and commitment to quality Pioneer Family Pools and HotSpring Spas! This spa is the perfect hot tub […]
This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]
We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!
Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]
We love our Martinique hot tub. The jets are wonderful and we especially love the jets at our feet. This spa is quite easy to maintain and I love the size. It’s not a big huge square, it’s more rectangular shaped and fits on our patio perfectly.
We purchased a new hot tub because the house we bought came with a hot tub that eventually stopped working. We wanted a more energy efficient hot tub anyways, but didn’t want to spend a lot of money. The Vacanza Tarino was the perfect tub for us as it has 2 loungers and comfortable seating. […]
My wife and I love our new hot tub we bought from Chris at Pioneer Pools! The installation crew was excellent and took the time to explain the operation of the hot tub. The staff at Pioneer has been really helpful with testing our water and giving us water care tips. The only snag came […]
We love our fantasy spa. It is the perfect size for our family of four. The price was great and it is easy to maintain!
The buying experience from our dealer, all the way to our delivery has been great. Our Flash hot tub looks great and feels like a deep tissue massage thanks to all of the soothing jets! Adding the chemicals can be a little confusing until you get the hang of it, so our Pioneer service technician […]
I recently purchased a Spa from Pioneer Family Pools in Burlington, and it was such a great experience with Brett and the team. No high-pressure sales techniques, very patient with questions, explained all the features, functions and benefits to us, this was very different from some of the competitors we experienced in the area. Brett […]
We just got our new Tempo HotSpring Spa and we love it. It’s perfect after a workout, for spending time with family and it’s so relaxing. I use it early mornings while the kids are sleeping so I can sit, relax and drink my cup of coffee. I highly recommend getting one. Customer service is […]
I am not sure where to begin. My knees and hips no longer ache all day. I sleep like a well fed baby every night and relaxed is my new normal. The Makena Spa is beautiful and more than efficient! If you like easy pressure or hard pressure, this is the spa to buy. Love […]
I have only had my Aspire Spa for a week, but so far I love it so much! Our hot tub is the perfect size for the two of us and fits on our lanai wonderfully; and we still have walk room. I am one happy, hot tubber!
I get home after work and hop in my Relay spa right away! It’s super relaxing and takes the pain of the day away. The soothing jets have gotten rid of my back pain. I work a very physical job and this spa has rejuvenated me. I feel ten years younger!
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
Thank you very much for the experience
I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
It this kind of overall service that will have me recommend Pioneer Pools.
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Pioneer Family Pools is extremely fortunate with their great staff. After meeting your patio manager, 4 years ago, […]
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]
Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio. Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.
Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always.
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!
wonderful job of delivering and setting up this morning.
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything
Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.
Exceptional service from Brianna at the Oakville Pioneer Pools location! Her knowledge and efficiency in helping us replace our umbrella was outstanding. She expertly organized the order, answered all our questions, and ensured a timely delivery with perfect results. I highly recommend the Oakville Pioneer Pools team for all your outdoor living needs. Thank you, […]
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.
This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
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