Testimonials

Awesome, Awesome, Awesome

Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

Andrew and Family

What A Pleasant Surprise

December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]

Sigrid, Joey and Diana Palovcik/Bolic

I Have Never Met Somebody So Courteous & Professional

There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]

Christopher Whyte

He Was Very Personable, Polite & Incredibly Conscientious

Just a quick note to say how impressed I am with your guys who worked hard this week getting the pool ready! In particular, the young man with whom I spoke daily.  He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and incredibly conscientious. […]

Cathy Drury

You Rock!

Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

Gaetano Defranco, Vaughan

Thanks on an excellent job

Our compliments and thanks on an excellent job. The promptness, patience and professionalism of your employees and excavator are a great compliment to you and your firm’s standards.

The Services Exceeded My Expectations!

The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!

Anonymous

It made all the difference

Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]

Jer & Jill

Professional job and expert workmanship

My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]

Andy R

You Know Your Business & This Is Why You Are Number One In The Pool Business

The device team that came out to close my pool were excellent. I want them back next year. As a company you are top rated. Always friendly and willing to answer any questions. You know your business and this is why you are number one in the pool business.

Jake Smith

Fantastic

Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]

Paula

Superb client services

I’d like to take this opportunity to personally acknowledge Dave Coffer from Pioneer Pools. Having recently survived a new house build followed by extensive landscaping with respective foreman’s on site from both teams, without Dave even being on the property (due to distance), he has managed to solve any issue I had been experiencing from […]

Kim L

I Highly Recommend Pioneer Family Pools

I wanted to give a big end of the season shout out to Pioneer Hamilton. This was our first season with our new pool and it was awesome! Huge thanks to Chris Switzer for all of your guidance and support in designing our pool, during the build, the opening and for all of the ongoing […]

Michael Loncarich

Job well done

Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!

Vera

The Installation Went Exactly As Scheduled & There Were No Delays

Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]

Sydney Borsi

Thank you for all your help

We just wanted to send you a quick note to thank you for all your help with the pool. It does look great and we are enjoying it!!

John and Adriana

My Boys Are Loving The Pool! I Can’t Get Them Out!

My boys are loving the pool!  I can’t get them out!

Dawn B

Fantastic Support

I just want to thank Dale and Chris for the fantastic support we get on a continuous basis. It has been 5 years since we have bought our pool and hot tub and every time we see them they come over and check on how the pool and hot tub are doing as well as […]

Jay G

Thank You To The Staff Of Pioneer For Making Our Summers Even Better!

I highly recommend Pioneer Pools, Barrie! Their customer service and knowledge far exceeds the competition in our area. Since we first moved here, they’ve been a source for product knowledge, pool assistance and great prices. Thank you to the staff of Pioneer for making our summers even better!

Michelle Roberts

Can’t Wait For Spring!

Hi Mike, thanks for the chocolates that greeted us at our door last week. They were delicious. I hope you’re taking some time off with the family over the Holidays. We are missing the pool big time. We can’t wait for Spring. Have a great holiday!

The Petersons

We couldn’t be happier

Just wanted to let you know how happy we are with the Pioneer. Starting with your customer service and all the trades you recommended. It made the process so low stress. We couldn’t be happier that we went with you in the end.

Kirkopoulos

This pool has been a dream

This pool has been a dream and long time waiting. We are super excited that you and Pioneer Pools are able to make our personalized design inside our budget!

Renee Roth, Kitchener

No hesitation in recommending your pools

The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer.

Made our pool buying experience enjoyable

Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

Andrew

Exceeded our expectations

Hey Twain! Just wanna say how happy we are with everything so far…OMG we are literally blown away at how fast, efficient & professional Marks’ crew is. Honestly, as I’ve been telling all of my neighbors and friends that have asked, we couldn’t have gone with a better company. Honest truth. I have a feeling […]

Paula

A smile from a forever customer

The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]

Nikki Munkley

Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

Jack Callect

A company that stands by its Customer First attitude

Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

Thank you again to Pioneer Pools

We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]

Audrey Alvaro and Danny Vitali

beyond courteous

The neighbours commented how impressed they were. Please pass on our thanks to their supervisors as they are an excellent team all around. 

Mandy, Milton

The guys were great

The guys were great…took their time and got the spa in place exactly where we wanted it.”

Bruce

My Husband Hasn’t Had To Take Pain Meds On A Regular Basis Because Of It

We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]

Dee Jones

What A World Class Delivery Team!

Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

Ralph Sansone

I Have Had An Amazing Experience With Them

I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.

Marcus Malikoff

Without Hesitation, Going Well Above & Beyond What Was Expected!

I recently purchased a Spa from Pioneer Family Pools in Burlington, and it was such a great experience with Brett and the team. No high-pressure sales techniques, very patient with questions, explained all the features, functions and benefits to us, this was very different from some of the competitors we experienced in the area. Brett […]

Andrew Milner

Courteous and knowledgeable and extremely helpful

The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

Jackie & Mike Ireland

Invaluable & Saved Me A Bunch Of Money & Time!

I would like to thank Carl Hayes at the Hamilton mountain location for sharing his expertise with me. His knowledge in helping me resolve the issue I had, with finding and replacing a part for my filter, was invaluable and saved me a bunch of money and time

Tom Lewis

Highly Recommended

We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

Noah S, Barrie

I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

Martha Mintsopoulos

professional and very knowledgeable

I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

Pamela B, Burlington

The Team At Pioneer Pools Is Absolutely Amazing To Work With!

The team at Pioneer Pools is absolutely amazing to work with! Bill Hendle made the experience of purchasing a hot tub easy! He helped me select the hot tub that would be right for my family, coordinated the delivery and the electrical hook up. The delivery team from Pioneer (Jay and Mark) were on time, […]

Jennifer McKie

It Is Very Clear That We Got The ‘A’ Team

 The pool crew of Brice and Herman and the other men were extraordinary.  Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them.  Brice was able to offer suggestions based on his experience which we agreed with.  The team took any and all of our suggestions.  The […]

Mike and Lorrie MacKenzie

Couldn’t Ask For Better Service & Expertise

You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]

Nicole Morreale

You Rock!

Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

Gaetano Defranco, Vaughan

Thanks For A Great User Experience

We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

Mike Lamothe

Boldt Is Lucky To Have This Gem As A Service Tech!

I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]

Stewart Demers

I Would Recommend This Location & Our Salesperson Dan

Our experience was very warm and friendly and most of our questions were answered. We had a few issues when the spa was delivered but it was looked after within the week.  I would recommend this location and our salesperson, Dan.

Jordyn Zaracoff

I’ve Personally Observed Dave’s Over & Above Customer-Service Mindset!

I’ve personally observed Dave’s over and above customer-service mindset that sets a living example for the team at the Brantford store.  The other day, while I was checking out, he took my 2 year old daughter over to one of the hot tubs and let her explore the light colours and played her favourite song, […]

Glen

Michael R. Was Very Responsive & Looked After Us!

We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying the hot tub and would recommend Pioneer for full service.

Kimberley Schmidt

Everything was on time, seamless and easy!

Delivery was a piece of cake as Jay and Mark worked effortlessly

Katelyn Halagian

A Full Service Experience!

Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]

Phil Nyman

They Spent Time teaching Me About My Spa

They spent time teaching me about my spa and very professional.

Deanna Boyes

Pioneer Family Pools Was Incredible!

Pioneer Family Pools offers great service and selection. From picking our hot tub, right up to the delivery, and satisfying my pre and post installation questions, Pioneer Family Pools was incredible. Thank you to Brady, Jay, Mark and all of the other staff who helped.

Alex Faux

Excellent people to deal with

Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

Dave M

We Were Very Impressed With Dale From Pioneer Family Pools

We were very impressed with Dale from Pioneer Family Pools as he helped us out a lot with the purchase of our first hot tub; which we love! Dale walked us through the set up, how to use each chemical and was consistently updating us on the status of our delivery. Dale kept in contact […]

Dana Dolan

Dale Never Tried To Sell Us On Something Bigger Or More Expensive

We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

Scott Eccles

Wonderful sales experience and after care

We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

Dave

Great Customer Service

I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

Corry Ferreira

I Have Nothing But High Praise To The Technician Graham For His Professional Disposition

Thank you for addressing our malfunctioning hot tub in such a timely manner.  I’m sure you can understand how we felt after only four weeks to have an issue. I have nothing but high praise to the technician Graham for his professional disposition.  He answered all my questions, provided additional information about the hot tub, […]

Joyce Creswick & Reid Hetherington

I Have To Say Your Team Is Excellent

I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]

Dawn I