Testimonials

Fabulous job

We very much wanted to thank you for the fabulous job that you did overseeing our recent pool installation. During the “sale” portion of the project we appreciated your knowledge, professionalism and friendly communication skills and made this an easy and pleasurable experience. Once the pool installation began we were most impressed with your organizational […]

Scott & Cathy P

happy with all aspects

we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team. 

The Tegelaar

Great Customer Service

I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

Corry Ferreira

His Honesty Was A Breath Of Fresh Air After Dealing With Other Local Pool Companies

Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]

Christina Tavares

Did an outstanding job

Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.

Yolanda

Your Staff Knows What They Are Doing & Are Happy To Help

I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]

Brittany Fraser

Pioneer has always been very professional

I have recommended a few friends to contact you over the years and will continue to do so. Feel free to use me as a reference anytime!

Rick Denyes, Hamilton

Much care was taken during installation

Your service was just exceptional! The job was started and finished ahead of schedule. Your employees and the excavator were most professional, helpful, cheerful and certainly went well beyond the call of duty to satisfy. Much care was taken during installation as to not damage our mature landscaping.

Great job

The pool looks absolutely gorgeous! It’s exactly how I pictured it!! Great job guys.

Dave Gouveia

Top Notch!

All I can say is Top Notch from start to finish we absolutely love our Pool and back yard oasis, I do have one regret !! We didn’t do it earlier. Thanks Leo and the crew.

Dan A, Barrie ,Ontario

Beyond the call of duty.

This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.

Jason

We would recommend Pioneer Pools

We have been enjoying our pool and the process has been quicker than expected. We would recommend Pioneer pools to others.

The Pauls

Awesome, Awesome, Awesome

Hello Chris and Don, Just a quick thank you – I came home Friday evening from Croatia. I walked in the house, threw on my bathing suit and jumped in our new swimming pool. My kids screamed “Daddy’s HOME!” What a great feeling after such a long flight. So far 3 days of swimming with […]

Andrew and Family

Dave At The Brampton Location Was Amazing

Dealing with Dave at the Brampton location was amazing. We are first time pool owners. Our experience went so smooth. Dave walked us through everything we needed to know. The install was super quick for end of season. We called Dave a few times after the install and he was more then happy to help […]

Sabrina Shlimon, Brampton

The job was completed quickly and professionally

The job was completed quickly and professionally. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a “no nonsense” attitude. They were referred to us and I would recommend them to anyone.

Celia

Very polite, very honest

Just wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]

Murphy

A Special Thank You to Dave!

We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!

David Langfield, Brampton

Would Readily Recommend Your Company

Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]

Paul & Zenia Grant

Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

Jack Callect

Thanks again for the excellent service

Connie and I would like to thank you for the excellent job you did on installing the eco-finish to our pool stairs. The stairs are 27 years old, but now they look brand new. Your professionalism and attention to detail, as well as your willingness to explain the process, were greatly appreciated. Thanks again for the […]

Rick & Connie Tracey

Extremely professional

My wife and I would like to pass on these comments as to the purchase and installation of our in-ground pool. We obviously had other quotes from competitors but were most impressed with the attention to our needs that you addressed. From the moment we decided to purchase from Pioneer Pools you scheduled and kept […]

Rick and Elsie

Can’t tell you how impressed we are

Nicole and I can’t tell you how impressed we are with your patience and focus on client support. You are truly an awesome representative of Pioneer Pools.

Charles

Right down to the smallest detail

Jake, We can’t thank you enough for your knowledge, expertise and professionalism. Your team was so efficient that they made everything appear seamless, right down to the smallest detail. Thank you for answering my endless emails and the constant reassurance and guidance you provided. You have transformed our backyard into the oasis we have always […]

The Owens Family

Your Pool Gallery Has By Far Been The Most Helpful! 

I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful!  Most […]

Krista McKee

We Just Wanted To Thank Pioneer For Making Our Vision Of A Backyard Oasis Come To Life

We just wanted to thank Jeremy and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction […]

Derron & Christine Croteau

Fantastic

Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]

Paula

Thankful For The Terrific Job That Pioneer Did

Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

Ron & Cheree S.

Hassle-free experience

About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]

Andrew

We were welcomed like family

I’m not one to credit amazing customer service unless I’m blown away. From the moment we walked into the store to price our new in ground pool we were welcomed like family. Chris Switzer is an amazing sales rep that made us feel beyond comfortable. From the quoting process to the building process and even […]

Aren White

We Were Very Pleased & Highly Recommend Them For The Job

We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]

Wafa & Hazem

I Have To Say Your Team Is Excellent

I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]

Dawn I

Dale Never Tried To Sell Us On Something Bigger Or More Expensive

We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

Scott Eccles

We will not go anywhere else

My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away.  We have bought […]

Chris and Ashley Worobec

Wonderful sales experience and after care

We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

Dave

Thanks For A Great User Experience

We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]

Mike Lamothe

Felt comfortable talking to your staff

We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]

Mary Ferguson

Excellent people to deal with

Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

Dave M

Courteous and knowledgeable and extremely helpful

The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

Jackie & Mike Ireland

A Full Service Experience!

Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]

Phil Nyman

Great Customer Service

I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.

Corry Ferreira

I Wouldn’t Go Anywhere Else For My Hot Tub Needs

The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]

Lily M

Delivery And Setup Was On Time And Handled By Jay And Mark Who Both Did A Great Job

Our family recently decided to get the hot tub we’ve been talking about for some time. After a lot of shopping around, we decided on a Hot Springs tub from Pioneer Pools in Newmarket. We have gone to Pioneer for many years for pool water testing, and chemicals, and have always been happy with their […]

Greg P

They Spent Time teaching Me About My Spa

They spent time teaching me about my spa and very professional.

Deanna Boyes

He Paid Detailed Attention To Our Customer Needs & Wishes

When we started shopping for a hot tub in August 2018, my neighbour recommended that we have a look at Pioneer Family Pools at 4265 Fairview Street in Burlington, Ontario. They also highly recommended the professional services provided by Brett O’Neill. During the shopping process, not only did Brett demonstrate his wealth of knowledge on […]

Edith Wong & Patrick Leung

Personal, Friendly Service!

For us, it was all about personal, friendly service. And that’s what we enjoyed at Pioneer Pools in Burlington. We knew the hot tub product – Hot Springs – was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of […]

John Picone

You Rock!

Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

Gaetano Defranco, Vaughan

Highly Recommended

We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

Noah S, Barrie

He Set Everything Up Smoothly & Efficiently

We have had some issues regarding our hot tub, but your repair man Mike made us feel a lot better about your company. He repaired our issue and helped us get our hot tub cover working as it should. He set everything up smoothly and efficiently. He was very friendly and cleaned up his mess […]

Sherry R

He Really Made All The Difference

It this kind of overall service that will have me recommend Pioneer Pools.

Don and Shirley Patterson

Everything was on time, seamless and easy!

Delivery was a piece of cake as Jay and Mark worked effortlessly

Katelyn Halagian

What A World Class Delivery Team!

Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

Ralph Sansone

A Professional Experience!

From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

Mike DeBrun

Quality Products & A Fair Price

Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

Adam, Susan Hunter & Family

I Have Nothing But High Praise To The Technician Graham For His Professional Disposition

Thank you for addressing our malfunctioning hot tub in such a timely manner.  I’m sure you can understand how we felt after only four weeks to have an issue. I have nothing but high praise to the technician Graham for his professional disposition.  He answered all my questions, provided additional information about the hot tub, […]

Joyce Creswick & Reid Hetherington

Professionalism and positive attitude

You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.

Brian and Wendy Lyle

Couldn’t Ask For Better Service & Expertise

You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]

Nicole Morreale

It Is Very Clear That We Got The ‘A’ Team

 The pool crew of Brice and Herman and the other men were extraordinary.  Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them.  Brice was able to offer suggestions based on his experience which we agreed with.  The team took any and all of our suggestions.  The […]

Mike and Lorrie MacKenzie

Excellent with Customer Service

The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.

Lynda Sanderson, Brantford

professional and very knowledgeable

I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.

Pamela B, Burlington

Very excited

Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.

Corrine F