If our customers had a lot to say, click the review to read all their kind words.
I highly recommend Pioneer Family Pools! We had the best experience from day one dealing with both Matts; they were so helpful and explained everything in detail! The best part was the working crew, they were so professional and worked there butts off every time they were here! Our pool was completed in a timely […]
We would like to sincerely thank Chris Switzer from Pioneer Family Pools in Hamilton for an outstanding job of assisting us from start to finish on the best option of pool style for our backyard. Emails and phone calls were answered very promptly whenever we had a question (even after hours!). The installation from start to finish […]
Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]
He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
The work ethic of Pioneer Pools in London, Ontario, impressed me on multiple levels from the first phone call I had with Matt Dawiczwki. Matt was personable, professional and courteous and super responsive to next iterations for the seemingly complicated pool installation process which he made seamless and straightforward. The team brought forth a beautiful […]
I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful! Most […]
Few of us do take the time to say “Thanks for great service and help”. This little note is to let you know how much I appreciate all the help and advice I have received from Sandra Braby. Since we first met when I needed a new liner Sandra has helped me on several occasions […]
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!
December 6th is “Nikolaus Tag” day, celebrated by Southern Bavarian Germans, where children receive a visit from Father Christmas and get some yummy treats. Low and behold, we were at Mom’s having our little traditional celebration when a package arrived from Pioneer Family Pools! It was a yummy box of truffles/chocolates!! What great timing that […]
Fantastic Customer Service! Purchased a pool from Dale Craig, a supportive, knowledgeable experience from the sales team through to the installations! Very receptive to further inquiries and questions regarding maintenance. Now looking at a hot tub and I will only go to Pioneer Family Pools. Keep up the great work especially in regards to quality […]
Just wanted to let you know how happy we are with the Pioneer. Starting with your customer service and all the trades you recommended. It made the process so low stress. We couldn’t be happier that we went with you in the end.
Hi Jeremy, Pool is great. Went for our first swim on Sunday as a family to break it in. Will be all ready for our party and put to great use this summer. Thanks so much, you guys have been great. Everyone we have dealt with has been very helpful and never hesitated to listen […]
I wanted to make sure to send an email to express our gratitude and expand on the great experience that we have had dealing with Pioneer Family Pools and specifically Chris Switzer from your Hamilton location. The experience has been nothing but fantastic from day one, our initial conversation with Chris put us at ease […]
Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich
Hello Kelly, We just had your crew of guys here fixing our pool for us. I just wanted to let you know that they were fantastic!! They were on time, professional and they really took pride in their job. They represented Pioneer Pools in the most positive way. And they cleaned up everything, you would […]
About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]
Met with Brian Durand, manager of the Markham location in August 2006. He came to our home, took measurments of the back yard to insure a proper fitting pool, and supplied us with a portfolio of information. There was no pressure to sign, he wanted us to take our time and decide on style and […]
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]
We were very pleased with the services of Mike and the Pioneer Family Pools construction team, and I am glad that we made the right choice of choosing them for the construction of the pool in our home. The whole process was very smooth and the job was completed in a short period, and as […]
Just a quick note to express our sincere thanks for making our first pool purchase so simple! We thought it would require a ton of work on our part. NOT TRUE! It started with Mark Mowsen, our sales rep. We called him to inquire about pricing and financing. He gave us every detail over the […]
Dear Mark, Just a quick note to thank you for facilitating the purchase and installation of our new pool. We appreciated your attention to the details of the process. Also, please relay our thanks to Jake, who oversaw the installation and saw to the quality control on our project. We are very pleased with the […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]
Thanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]
The multitude of massaging jets in our Aria are extremely powerful, very well designed, and are perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don’t be fooled by lessor-known manufacturers advertising a large number of jets! HotSpring’s years of attention to customer feedback have created an amazing hot tub […]
Delivery was a piece of cake as Jay and Mark worked effortlessly
This is our third HotSprings Spa. The first one was perfect, the second one was great and number three has been so perfect so far. We love the multiple, powerful jets and the deep level of relaxation that comes from them.
We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying our Caldera Spa and would recommend Pioneer for full service!
This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]
My sister was the first to get a HotSpring Spa and we have always enjoyed theirs. Then some good friends got one. So when we moved to our new house in 2002, we jumped right in and have been happy ever since we got it. We are loving our Highlife spa!
We have had the HotSpot Relay spa for a month and we have used it every day so far. The seats and head rests are extremely comfortable. We could not have made a better choice. Thank you to Pioneer Family Pools Hamilton for their knowledge, service and continued support.
I am so glad that I upgraded to the Jetsetter for those extra jets (for my legs while in the recliner). I added a head pillow next to the recliner and I could not be more relaxed. I love my Jetsetter!
The Paradise Kauai is perfect for the two of us! We’ve owned spas since the 1980’s but this is our first spa with salt water. I’m so impressed already with the benefits from the first use and how my skin feels now. Best of all, no strong smell! My nightly soaks have made my days […]
This is our first hot tub purchase, and we couldn’t be more pleased. I’m almost 60 and Im starting to feel it. Two bad knees and back fusion surgery 20 years ago has caused me a lot of joint pain and muscle soreness. My doctor told me that previous accidents are catching up with me, […]
We’re thrilled with our hot tub from Pioneer Pools! Dale, our sales rep, was incredibly knowledgeable and went above and beyond. As first-time owners, his guidance through purchasing, delivery, setup, and maintenance was invaluable. Dale’s always just a call away for any questions. Highly recommend buying from them. Don’t miss the wet test in-store – it made […]
We always wanted to get a smaller spa for my husband and I, and the Embrace fits the bill! It is very manageable and easy to use, you just plug it into the wall and enjoy!
The Aspire Spa is well priced and is the perfect size for our small yard. We could not be in more love with our spa! Thank you so much to Michael from Pioneer Family Pools for his expertise and finding us our perfect spa!
The buying experience from our dealer, all the way to our delivery has been great. Our Flash hot tub looks great and feels like a deep tissue massage thanks to all of the soothing jets! Adding the chemicals can be a little confusing until you get the hang of it, so our Pioneer service technician […]
This new and improved tub gave us what we liked in our older model but with fantastic changes. The filter system is easy, the tub seems to be critter-proof, the lights and fountain are fun while giving us the comfortable layout we loved from our older HotSpring Spa. Highly recommend! Our Highlife Sovereign is so […]
We highly recommend Pioneer Family Pools and HotSpring Spas! Bryan was so helpful in helping us choose our hot tub. We went with the Limelight Flair model and we could not be happier. It was delivered on time. We are using our spa everyday as a family. We are spending more time together in a […]
We love our spa, the amenities are wonderful! The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people […]
The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!
The Highlife Aria is an excellent spa. We have soaked in some competitor spas, that our friends own, and they truly do not compare. Good vibes only are found in the Aria!
It this kind of overall service that will have me recommend Pioneer Pools.
Wow, how wonderful can life be with a Martinique Spa? Very wonderful. There is nothing like relaxing after a long day and feeling so good after you do so. The Martinique requires minimal maintenance and is a pleasure to have. Thanks, Caldera and Pioneer Family Pools Brampton!
As it is my 4 month anniversary with Pioneer, I have to shout out some massive “thank yous”! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]
My nightly routine of soaking in my Relay is only hampered by lightening! I love everything about it! Best Mother’s Day gift ever! Thank you Pioneer and HotSpring Spas!
Using our Vacanza Marino spa is a great way to soothe aching muscles at the end of a long day for, or just for fun on weekends. Never having owned a hot tub before, it took us about 6 weeks to learn how to keep it balanced, based on our usage. With the help and […]
This hot tub was a great value compared to others we looked at. It has everything we were looking for and more in a hot tub. We love all of the different jets that target different areas of the body. The Vacanza Palatino is very therapeutic. It’s been super easy to care for, and the […]
We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!
Our experience was very warm and friendly and most of our questions were answered. I would recommend this location and our salesperson, Dan. We love our Caldera Spa!
We previously owned four Hot Spring Spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new technology and water care systems are the best that we have ever encountered. The HotSpot SX […]
Our pre-school aged children love it and so do my wife and I. This tub is great for play and relaxation. The Splendor is low maintenance and runs on low power consumption. This spa is the icing on the cake!
We love the hot tub, the salt water and the size (luxurious for two). We purchased from Pioneer because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Pioneer was extremely helpful throughout the sale process and the wet test was very helpful. […]
We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
We just got our patio set and everything is in perfect shape, so thank you again! Great work as always Pioneer, we love shopping with you.
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
Pioneer Family Pools has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
Prices were good and quality is great.
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]
Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.
This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always.
Thanks for the great customer service you gave me today.
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
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