If our customers had a lot to say, click the review to read all their kind words.
Don and I are loving our pool and feel it is the best thing we ever did!! We are extremely happy with your guidance and ideas for the pool and the ‘other’ Matt’s complete professionalism and quality of workmanship on the install of the pool. Thank you both for helping us to achieve our goal […]
My boys are loving the pool! I can’t get them out!
Dear Ms. Tusim I wanted to take the opportunity to thank Pioneer Pools Burlington for the excellent experience of purchasing a pool from your location. From start to finish, the experience was a stress free journey to the exciting end of owning owr own pool. I would like to make specific mention of our sales […]
I’ve been a customer of Pioneer Family Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub. They’ve always had great customer service and are reasonably priced compared to their competitors.
Hi Twain, just wanted to tell you what a great experience I had with the crew you sent me! Brian, Nick and the boys and Chris with his guys were awesome 🙂
Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]
About a year ago, I had a deposit on a pool with another company … I told a friend how much I was paying & he almost fell over! He suggested I try Pioneer because he had purchased one the previous year from Pioneer & Erich Rother gave me a quote over the phone … […]
This is just a quick note to say how impressed I am with your guys who worked hard this week getting our pool ready! In particular, the young man with whom I spoke daily. He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and […]
Anytime we had any questions and concerns he was so patient and kind and as busy as he was always took the time to help answer them.
I wanted to give a big end of the season shout out to Pioneer Hamilton. This was our first season with our new pool and it was awesome! Huge thanks to Chris Switzer for all of your guidance and support in designing our pool, during the build, the opening and for all of the ongoing […]
Now to speak on your generosity. As you are aware we are doing a Fundraiser event for Power At Work, who in turn does missions in Guatemala. I thought I had nothing to lose in asking for a donation for our fundraiser. I honestly thought at most we would get a floaty, and I might […]
Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!
Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]
Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.
Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!
I had to call the Brantford store today, as my pool is turning green. I believe I talked to Kaitlyn, who was so helpful and kind ! I am so happy with her experience and knowledge! I am so relieved that my pool is salvageable, that your staff knows what they’re doing and that they’re […]
We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.
My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]
Thank you again for everything that you’ve done and continue to do for our project. We’re so glad that we went with you and Pioneer Pools for our pool. Take care!
Hi Twain, Just wanted to let you know that our pool project is going extremely well. We are very impressed with the crew from Pioneer Pools that is working in our backyard. The project manager (builder) is so easy to talk to, he answers all of the questions that we have, and has been fantastic […]
Absolutely the best service! I have used Pioneer Family Pools for two years now, and love what they do. Staff are friendly, professional and excellent in Customer Service. They are always in and out with no drama. We were very pleased with their most recent Pool Opening Service. We look forward to seeing the crew again […]
He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
Our pool was operational and ready to go, as promised in time for our grandson’s 6th Birthday party. It was a great day! A year and a bit later, the cheque has been cashed, and everything essentially finalized. As inexperienced new ‘in-ground’ pool owners, there have been a few glitches. But Chris Switzer has always […]
The change in ownership is nothing but positive. Lots of inventory, customer service is great and Dave does what he says he is going to do. In the past, I call every pool company in Brampton to come out to measure for a liner, they would never return or call or show up for an […]
This spa/pool store is open all year round. Prices with most of the spa/pool stores are generally marked up, but Pioneer Pool is always competitively priced with any other establishment. From the places I’ve been, this specific store has the largest selection of products compared to any other store in Peel, by twice as much […]
I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the installation process. […]
My family purchased a pool from Pioneer Family Pools in Newmarket 3 years ago. We were given 3 quotes and felt very comfortable dealing with Andy. They did a great job from start to finish; and did a few extras for us! I was most impressed with their customer service and upon visiting there location […]
Mike, to you and your awesome team at Pioneer Pools, two thumbs up and a big thank you for our new pool. We love our pool! We love how it has transformed our backyard into a resort-like oasis. I can’t wait to come home from a long day at the office and disappear into my […]
Our experience with Pioneer Pools (beginning with Twain) has been a fantastic experience. It was a last minute decision (beginning of June) to put in a pool and it has been the best family decision we have made. Our pool was ready August 10th and we are still enjoying it today. Working with Twain and his […]
The Highlife Aria is such a great spa! WE are really enjoying the lounge. The wireless remote is also great and so convenient!
We use our Highlife Envoy almost every single day! What an awesome purchase and a wonderful addition to our back patio. Our bodies and minds feel so much healthier since purchasing.
I have only had my Aspire Spa for a week, but so far I love it so much! Our hot tub is the perfect size for the two of us and fits on our lanai wonderfully; and we still have walk room. I am one happy, hot tubber!
This is our second Caldera spa as we had a Caldera Martinique for 15 years. The new Seychelles is fantastic! The jet system is very adjustable. The size perfect for me and my wife. The best part is the salt water system. Do no get your hot tub without it! The water quality is excellent […]
You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.
This is my first spa that I have ever owned! The Vanguard is great for relaxing and easing the pain from everyday living. Pioneer Family Pools’ employees are knowledgeable and quick with any questions I have regarding my new spa. I’m a newbie at owning a spa, but I can say it was an excellent […]
My sister was the first to get a HotSpring Spa and we have always enjoyed theirs. Then some good friends got one. So when we moved to our new house in 2002, we jumped right in and have been happy ever since we got it. We are loving our Highlife spa!
From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.
We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying our Caldera Spa and would recommend Pioneer for full service!
This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!
I love the LED lights, the quiet motor, the jets and the fresh salt water feels great on my skin! What a beautiful hot tub! The Limelight Beam is the way to go! Thank you to Pioneer Family Pools Hamilton for their excellent recommendation and continued service.
Having chronic back pain and loving baths, I knew getting a hot tub was a must. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away. My back aches are soothed by the heat while I enjoy being outside […]
After about 12 years of wanting a hot tub, we finally took the plunge (pun intended), and we are thrilled that we finally did. Our entire family enjoys our Pulse spa! It is a wonderful way to relax at the end of a long day. The Pulse is pretty easy to operate and after a few […]
We love our spa, the amenities are wonderful! The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people […]
For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]
We’ve had our spa for almost one week and feel this was such a great buy. We love it, have had absolutely no issues with it and feel that this spa will last a long time. We highly recommend the Limelight Flash spa for anyone who wants to seat 5+ comfortably. This spa has lots […]
I am so happy with my Marino hot tub. Purchasing it was one of the best decisions that we have ever made. It is very easy to take care of and is used by the whole family for the most relaxing end to our days. Combined, our pool and spa experience with Pioneer Family Pools […]
Perfect for those aches and pains and easy to take care of. The size fits well in the corner of the deck and we use it every single day. Look for the HotSpot TX at Pioneer Family Pools Brantford if you want to make the best purchase of your life!
We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round! Look no further than a Fantasy Spa if you […]
We ordered a Limelight Flair and let me tell you, it does not disappoint. I am one happy customer right now. Pioneer Family Pools only has the best hot tubs. High quality with reasonable pricing. We were able to conduct a wet test and could have stayed in the store all day long, soaking! We […]
Our entire family loves our Rhythm hot tub; we have recommended it to all of our friends and family. This spa is large enough to host guests, it is energy efficient, easy to maintain and has great value for the money we spent. My only regret is not purchasing it sooner!
Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.
We use our hot tub several evenings a week and it has truly changed our lives. I can’t explain how wonderful the water feels at the end of a long day. My husband and I really enjoy relaxing in our Tarino spa and watching the stars while talking about our days. This purchase has really improved […]
They spent time teaching me about my spa and very professional.
The Highlife Aria is an excellent spa. We have soaked in some competitor spas, that our friends own, and they truly do not compare. Good vibes only are found in the Aria!
The Triumph Spa is great! My wife has mobility issues and the low profile of the Triumph is great. She can get in and out with ease while using the handle. This spa has really helped relax her muscles and joints!
We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]
I had my spa installed last Monday and it is proving to be one of my best purchases yet! The entire process from purchase to install was very streamlined and free of headaches thanks to Pioneer Family Pools. The spa itself has proven to be very easy to use and easy to maintain. I was […]
We love the hot tub, the salt water and the size (luxurious for two). We purchased from Pioneer because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Pioneer was extremely helpful throughout the sale process and the wet test was very helpful. […]
I absolutely love my Utopia Florence spa! I should have bought it years ago. This spa really helps with relaxation and helps me end the day on a positive feel.
We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always.
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]
Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!
I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]
I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna. She has been amazing! I am so very happy with how she took care of me. We purchased a patio table last week and Adreanna took the time to call around to the other Pioneer locations to see if there […]
Wow! The Pioneer team has been absolutely amazing. I have been spreading the word about this store in the neighbourhood and everyone has been so impressed; and I will continue to do so. You made my day so I’d like to pass it back. Thank you!
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
And the delivery guys were great
Thank you very much for the experience
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.
Mercedes was such an amazing sales person! I will definitively recommend Pioneer Family Pools to everyone now.
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
