If our customers had a lot to say, click the review to read all their kind words.
Pool Reviews
Unbelievable
Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”
The Laking Family
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
I Wanted To Acknowledge The Outstanding Service I Received From Matthew!
I requested your name being Matthew’s boss because I wanted to send you an email to acknowledge the outstanding service I received from Matthew Bradshaw around mid September. As a new owner of an inground pool this August, everything to do with it is new to me and my family and it’s difficult after a […]
John Smith
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Thank you again to Pioneer Family Pool
Well the J.B.M.H. Fashion Fantasia Fundraiser at the RBG was a resounding success, fun was has by all. Of the 8 Fantasy Packages (raffles) the Entertainment Package which featured “The Belmont” set was BY FAR the most popular! It’s winner was thrilled, she hugged everyone numerous times! Thank you again to Pioneer Family Pools, your […]
Joseph Brant Hospital
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Made it happen flawlessly
Hey Chris – I just wanted to Thank You for making our dream happen ! We always wanted a pool and you made it happen with the sloped yard none the less. You promised us a pool and helped us every step of the way demonstrating the epitome of professionalism and going the extra mile for your clients! […]
Rosanna Paletta
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
4
Absolutely a pleasure
Mark and I just wanted to let you know how appreciative we are of all the work you put into getting our pool up and running for the long weekend!!! We’ve been in it a few times and absolutely LOVE it!!! The boys are thrilled and we’ve had some very tired campers on our hands […]
Cat and Mark
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Really impressed
Everything is great… Don’s crew are great, tidy and very hard working guys!!! He also did a great job in cutting my concrete deck very artistically. Thanks so much. My neighbours are really impressed. It truly was a pleasure dealing with you and Pioneer… I will contact you in the spring for opening and instructions.
Dennis Stover
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Pioneer Hamilton Is My Go To Place!
Pioneer Hamilton is my go to place when I need advise for my pool or spa. I have discussed my needs with Carl Hayes for some time now as he is very knowledgable and has excellent customer service. Thank you Carl!
Hilda Maria
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
This Year’s Team Was Much Better Than The Ones We Have Had
This year’s team was much better than the ones we have had in the last few years. They cleaned up after themselves, and didn’t leave much for me to do. Thank you so much Pioneer Pools!
Steve Ichelson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
4
So happy we went with Pioneer
We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!
Michelle West, Halton
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
His Honesty Was A Breath Of Fresh Air After Dealing With Other Local Pool Companies!
Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]
Christina Tavares
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
A great experience
We would like to take the time to thank you for the great experience in having a pool built by Pioneer Pools. We sincerely appreciate your responsiveness and the way you conducted business. It all started by meeting you, giving us professional advice, informing us about timing, expenses, etc .. to avoid unpleasant surprises. During […]
Neil & Martine Jamison
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Everything has been fabulous!
Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!
Mato & Rose Bilic
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
Totally professional and accessible
I can’t thank you and the team (led by Ryan) enough! We are BLOWN AWAY by the job Pioneer has done. From start to finish, totally professional and accessible. Amazing job! I have been waiting 20 years for this day!!! My family is over the moon and we couldn’t be more ecstatic about our new […]
The Walkers
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Made our pool buying experience enjoyable
Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich
Andrew
Pioneer Family Pools BramptonPioneer Family Pools Brampton
4
You Can Buy Pool Supplies Anywhere But You Can’t Buy Good Customer Service Like This!
I am a new owner of an inground pool and when we took the cover off after the winter we noticed that the liner was all bubbled out all around the pool and of course I panicked. I called the first pool store that I googled and the lady who answered talk me through what, […]
Christine Smil
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
This pool has been a dream
This pool has been a dream and long time waiting. We are super excited that you and Pioneer Pools are able to make our personalized design inside our budget!
Renee Roth, Kitchener
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
A Special Thank You to Dave!
We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!
David Langfield, Brampton
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
This Is Why I’ve Been A Customer For Over 20 Years!
I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]
Rick Kempf
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
A pleasure doing business with you
I would like to thank you for your great service and understanding with regards to all my pool needs and accessories. It was a pleasure doing business with you and your staff, I will be sure to pass on a positive referral to Pioneer Pools.
Jack
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
I Am Very Impressed By The Level Of Professionalism!
I’m writing you to express my appreciation. I am very impressed by the level of professionalism that the excavating team showed on Friday. I can’t say enough good things, and had my neighbours talking to me about the great impression left after clean up. Please let the team know of our appreciation, and thanks.
Adam Lobo
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
I Love The Personalized & Excellent Customer Service!
I have been a client of Pioneer Family Pools in Hamilton for more than 4 years now. The main reason I continue to go here is that I love the personalized and excellent customer service that the staff in the store has given to us every time we go there. The last two years, I […]
Luis Lasso
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
I’m Still In Awe Of Your Generosity & Kindness
I am still in awe at your generosity and kindness. I want to say that dealing with Lisa Hinic and Pioneer Pools staff was such a good experience. Not only did we have our pool set up 2 weeks before schedule but everyone that had a hand in getting the pool up was such a […]
Carol & Grant Lamb
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Fantastic Customer Service!
Fantastic Customer Service! Purchased a pool from Dale Craig, a supportive, knowledgeable experience from the sales team through to the installations! Very receptive to further inquiries and questions regarding maintenance. Now looking at a hot tub and I will only go to Pioneer Family Pools. Keep up the great work especially in regards to quality […]
Tammy Clark
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
If I Could Give More Than 5 Stars, I Would!
If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]
Maria Scala
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Michelle Galda
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
It made all the difference
Zack Buis guided us through the many options at Pioneer Pools and helped us to select the right pool for our property and lifestyle. He was friendly and extremely knowledgeable, coordinating the entire process from ground preparation to adding bags of salt to the sparkling new water. He was always available for advice and even […]
Jer & Jill
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Best Customer Service Ever!
Best customer service ever! We purchased an in-ground pool last summer with Chris…amazing! And we’ve recently purchased a hot tub for therapy with Dale, hands down the best tub for my needs. Delivery guys Jay and Mark we professional and fast! Wouldn’t go anywhere else! Everyone in the store goes above and beyond for customers!
Bettina Arsenault
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Incredible service
Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]
Stan
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
Everything Was Fast & Efficient!
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Scott Dalby
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Thank you Brian and your crew
My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]
Scott and Mary Sullivan
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Hot Tub Reviews
Exceptional Service and Dedication
Our experience with Pioneer Pools has been nothing short of exceptional. From the moment we met Marcel, there was an instant sense of trust and reliability. The team went above and beyond to ensure our hot tub purchase and installation went smoothly. Despite some initial hiccups, their swift response and expertise, especially Robert’s magical touch […]
Naomi
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Jets Are Wonderful!
We love our Martinique hot tub. The jets are wonderful and we especially love the jets at our feet. This spa is quite easy to maintain and I love the size. It’s not a big huge square, it’s more rectangular shaped and fits on our patio perfectly.
Peggy Hilton
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Relaxed Is My New Normal!
I am not sure where to begin. My knees and hips no longer ache all day. I sleep like a well fed baby every night and relaxed is my new normal. The Makena Spa is beautiful and more than efficient! If you like easy pressure or hard pressure, this is the spa to buy. Love […]
Janice Swoski
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Quality Spas & Quality Service!
We’ve had our spa for almost one week and feel this was such a great buy. We love it, have had absolutely no issues with it and feel that this spa will last a long time. We highly recommend the Limelight Flash spa for anyone who wants to seat 5+ comfortably. This spa has lots […]
Adam MCaffery
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Great Addition To Our Home & Life!
This was the first spa we had ever purchased. So far, after almost a year, we still love it! It has been easy to maintain the water and keep the spa clean. It took a little while getting the chemicals correct, but now it is simple. The jets are all in the right places and […]
Steve Lukasick
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
We Have Owned HotSpring Hot Tubs Since 1990!
We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!
Bill Jacobs
Pioneer Family Pools LondonPioneer Family Pools London
5
5 Stars All Around!
This is my second HotSpring Spa. I had one of the classic models for 32 years with one service call the entire time. It finally starting leaking so we bought the Vanguard model. The Vanguard is high quality, high functioning and we could not be happier with it. 5 stars all around!
Blossom Stinson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Personal, Friendly Service!
For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]
John Picone
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Couldn’t Ask For Better Service & Expertise!
You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and also ensured that the install would go smoothly. […]
Nicole Morreale
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We Are Having A Grandee Grand Experience!
Not only is this hot tub easy to use, it is easy to maintain and care for; and easily accommodates our family of 5 comfortably! It is beautiful! It is the perfect addition to our backyard oasis and everyone that sees it is very impressed. We absolutely love and recommend it!
Kim & John Kyle
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
My Family Has Enjoyed It So Much!
This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!
Diane Kristinson
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
Great Place!
Great place. Knowledgeable staff. Best spa dealership! We love our HotSpring Spa!
Carol Morris, Barrie
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
The Best Little Spa Ever!
The TX HotSpring Spa is so great and is just what the two of us needed. It is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! I would highly recommend the HotSpot Tx. The Moto Massage is a must and this […]
Deb Smith
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
The Jetsetter Is Number 1!
This is my second HotSpring JetSetter tub, the first one last over 20 years! I don’t believe that there are better hot tubs out there. We love the no maintenance feature of our new spa. The Jetsetter is number 1!
Wu-Lee Chin
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The New Technology & Water Care Systems Are The Best!
We previously owned four Hot Spring Spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new technology and water care systems are the best that we have ever encountered. The HotSpot SX […]
Sylvia Ocante
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
This Spa Is The Icing On The Cake!
Our pre-school aged children love it and so do my wife and I. This tub is great for play and relaxation. The Splendor is low maintenance and runs on low power consumption. This spa is the icing on the cake!
Tim Reynolds
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
The Pain In My Legs Are Gone!
Yesterday we received and installed our new Flair Hot Tub. Last night after 30 minutes or so in the tub, we slept like babies! This morning we got up early and jumped right back in the hot tub. The pain in my legs are gone and my wife’s back pain has subsided.
Peter Corbette
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Brett Really Made All The Difference!
It this kind of overall service that will have me recommend Pioneer Pools.
Don and Shirley Patterson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
We Love Our Fantasy Spa!
We love our fantasy spa. It is the perfect size for our family of four. The price was great and it is easy to maintain!
Jennifer Defranco
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
Best Decision Ever!
We just had our Highlife Envoy Spa installed yesterday. After work my husband was able to relax in it and he immediately said, “Best decision ever, I love it!” I unfortunately was not able to enjoy it yet as I have a broken foot. I get the cast off Tuesday and I will be jumping […]
Rose McDonald
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
I Love My Spa!
I can’t say enough about the Utopia Provence from Caldera. I have back pain and arthritis and using the spa daily has greatly lessened my pain. I have been able to decrease medications – it is that effective! Thank you Caldera Spas and Pioneer Family Pools!
Gail Stinso
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
It Has Been Worth Every Penny!
My wife and I purchased our Embrace hot tub 6 months ago and so far, it has been worth every penny we spent. It is the perfect size and is solidly built. We just relax in it in the evening and catch up on our daily events. It fits perfectly into the corner of our […]
Steve & Johanna Lumsdon
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
Quality Products & A Fair Price!
Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.
Adam, Susan Hunter & Family
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Highest Quality for the Best Price!
Pioneer Family Pools is a supplier, among others, of high quality hot tubs and swim spas manufactured in California by Watkins Wellness. If you want the best price over quality ratio for your hot tub/swim spa purchase, I suggest to look no further. I’ve purchased my Caldera spa from Pioneer and the entire shopping experience […]
Ovidiu Irimia
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
This Is Our Second Hot Tub From Them, We Love It!
Our first HotSpring Spa was the Watkins Classic D Model Hot Tub that lasted 34 years. It was built into our deck so we needed a replacement close to the same size to avoid lots of deck work. Pioneer came out to the house and helped us choose the right tub for our specifications; it […]
Salty
Pioneer Family Pools MarkhamPioneer Family Pools Markham
5
Good Vibes Only!
The Highlife Aria is an excellent spa. We have soaked in some competitor spas, that our friends own, and they truly do not compare. Good vibes only are found in the Aria!
Ophelia Grace
Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
5
It Has Made A Positive Difference In Our Overall Health!
We purchased our hot tub in October 2018 from Pioneer Family Pools Burlington and it has been amazing. We use our Vacanza Palatino spa every day and it has made a positive difference in our overall health. We love it!
Andrei Marinescu
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Provence Spa Has Been My Favourite for Multiple Reasons!
I have owned previous spas, and while I enjoyed them all, the Provence Spa has been my favourite for multiple reasons. This Spa is the right size for 2 adults with 2 loungers. For the first time my wife and I can have the same message experience at the same time in this spa. Given the seating […]
Vince Nelts
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Fantastic Work and Great Communication
From the first time of purchase through to delivery, our sales person has been fantastic. Great communication, very friendly and knowledgeable, and he committed to seeing the sale through from start to finish. He attended our home while the delivery took place, provided required explanations of features and operating instructions. We highly recommend Pioneer Family […]
David Sirois
Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
5
Great Couples Hot Tub!
I have been a fan of HotSpring Spas for years. Needless to say, the Highlife Jetsetter LX was just as awesome as the HotSpring Spas that I have owned in the past. Thank you for your continued consistency and commitment to quality Pioneer Family Pools and HotSpring Spas! This spa is the perfect hot tub […]
Jon James
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Patio Reviews
It Is So Rare These Days To Get Such Personalized Service!
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
Stacey Carter
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
The Delivery Guys Were Great!
And the delivery guys were great
Suzy Shrinst
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Always Smiling & Willing To Help!
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
Sandy Hill
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Amazing Job!
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
Pat
Pioneer Family Pools Pioneer Family Pools
5
Another Great Example Of Outstanding Customer Service!
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
Andrew Milner
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Stellar Customer Service
I wanted to reach out to you to compliment your business and more importantly the absolutely stellar customer service one of your employees provided us this summer. My husband and I are have a hot tub, pool and patio and had been told, by other satisfied Pioneer customers about your Oakville location. Jenna Rowland helped […]
Michelle Hewit
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
I recommend Pioneer to Many other Pool Owners!
When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible. She was attentive, kind, listened to our concerns, and followed up many times to […]
Michelle Hewit
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
The Service We Received Was Excellent!
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.
Jacob Colson
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Great Service!
Thank you for the great service Pioneer Family Pools! We are in love with our new patio set. Our guests have given us many compliments on it.
Dave Lester
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Your Crew Did A Wonderful Job!
wonderful job of delivering and setting up this morning.
Mary Stanko
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Thank You For Your Time & Professionalism!
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Whitney Tyson
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
Ashley Dedicated Herself Into Doing The Impossible!
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
Pia and Norma Zavarella
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Attentive, pleasant, and knowledgeable!
I want to share what a fantastic experience it has been working with Melanie Dufour. She has been attentive, pleasant, and knowledgeable about each step of our purchasing process. We have placed a large order with Pioneer, and part of the reason we continued with the second half of our order (purchasing a gazebo) was […]
Anne Hampson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
On Her Day Off She Offered To Come Out To My Home!
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
Dawn Demeter
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
She Has Exceeded Our Expectations!
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Lynn Giles
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Friendly, Knowledgeable & Professional!
Prices were good and quality is great.
Paige Martinson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Great Valued Products & Delivered As Promised!
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
John Richards
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
I Had Such A Great Buying Experience!
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
Meaghan Sansom
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
She Has Been Amazing!
I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna. She has been amazing! I am so very happy with how she took care of me. We purchased a patio table last week and Adreanna took the time to call around to the other Pioneer locations to see if there […]
Stephanie Lynn
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Brett Really Made All The Difference!
It this kind of overall service that will have me recommend Pioneer Pools.
Don and Shirley Patterson
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Great Customer Service!
Thanks for the great customer service you gave me today.
Jim Lowes
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Thank You So Much!
We got our patio delivery yesterday. Thank you so much! The chairs and dining table look beautiful in the backyard. We really appreciate all of your help with arranging everything and taking care of the delivery. Also, thank you for the thoughtful gift you included!
Sarah & Roy Fuller
Pioneer Family Pools Pioneer Family Pools
5
We Have Always Been Very Pleased With The Service!
We have always been very pleased with the service we get from Pioneer and I just want to thank you and your team for the wonderful experience that we have always received from you. Hopefully we will see you in the next week or 2 to purchase an umbrella.
Christina Francs
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
They Have A Great Employee On Their Hands!
Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]
Mike Porkolab
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
What A Great Pleasure It Was Shopping At Your Brantford Store!
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
Liz McPherson
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
The Pioneer Team Has Been Absolutely Amazing!
Wow! The Pioneer team has been absolutely amazing. I have been spreading the word about this store in the neighbourhood and everyone has been so impressed; and I will continue to do so. You made my day so I’d like to pass it back. Thank you!
Jensen Physhell
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Everything Was Fast & Efficient!
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Pioneer Family Pools over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard now […]
Scott Dalby
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Great Selection and Outstanding Service
We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything
Scott, Burlington
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Outstanding Service & Unbeatable Prices
Great experience at Pioneer Family Pools at the Hamilton Location! We purchased outdoor patio furniture from this location as we found it to be the best priced and the best customer service (we drove from Stratford just for this specific location). Christina Demerjian was great to deal with! Highly recommend!
Dylan Green
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
You Treated Me With Courtesy & Respect!
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
Lorraine Gordon
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Above Ground Pool Reviews
Thanks Again For Pioneer’s Typical Excellent Customer Service!
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Michelle Galda
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
They Have Been Very Quick!
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
We Had An Extremely Positive Experience!
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
The Hooper Family
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Thank You For Getting Us In Earlier Than Originally Planned!
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Craig Bronson
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Outstanding Experience with Pioneer Pools
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Johane Brantford
Pioneer Family Pools BrantfordPioneer Family Pools Brantford
5
I Definitely Will Recommend Pioneer Family Pools!
I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]
Tina Jakobs
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Dale & Pioneer Family Pools Go Above & Beyond!
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Pedro Ferreira
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
I Definitely Will Recommend Pioneer Family Pools!
I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]
Tina Flemming
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
I Am Thrilled With How Good My Pool Looks!
We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]
Gwindor S
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
Pioneer Family Pools Is Great!
Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]
Maria Macedo
Pioneer Family Pools BramptonPioneer Family Pools Brampton
5
Thank You For All The Help!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
Jake Taylor
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
The Store Staff Is Genuine & Always Eager To Assist!
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Jordanne Marie
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
They Helped Me Really Understand The Process From Start To Swim!
I bought my 18′ x 33′ above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]
Soroush Zadhoush
Pioneer Family Pools BarriePioneer Family Pools Barrie
5
You Went Above & Beyond!
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Bellile Family
Pioneer Family Pools VaughanPioneer Family Pools Vaughan
5
I Would Recommend Pioneer Pools To Anyone!
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Robert Macdonald
Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
5
Pleasant & Helpful!
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
Bonnie & Greg Palmer
Pioneer Family Pools OakvillePioneer Family Pools Oakville
5
Continuously Goes Above & Beyond!
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]
G.P. Houle
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
5
Nothing Short Of Amazing!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
Shawn Fillion
Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
4
No Hesitation In Recommending You!
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
Stacey Benjamin
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
5
Every Team Communicated With Me Very Well!
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Dave Boychuck
Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
