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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

30
  • You definitely have our recommendation…

    Really enjoying the pool so far

    Pioneer Family Pools London
    5
  • Incredible service

    Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]

    Pioneer Family Pools Burlington
    4
  • The Services Exceeded My Expectations!

    The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!

    Pioneer Family Pools Hamilton
    4
  • Everything has been fabulous!

    Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!

    Pioneer Family Pools Vaughan
    5
  • No Regrets

    We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]

    Pioneer Family Pools Brampton
    5
  • Personable and considerate

    Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met

    Pioneer Family Pools Burlington
    5
  • I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company

    I just wanted to say a big thank you to everyone at Pioneer Pools.  We are very happy with our new pool liner.  The guys were very accommodating to come back the next day to finish the job.  They really did a great job.  I will highly recommend Pioneer Pools to anyone I know looking […]

    Pioneer Family Pools London
    5
  • Customers At This Store Engage With Dave & Appreciate His Knowledge!

    Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]

    Pioneer Family Pools Brampton
    5
  • A Special Thank You to Dave!

    We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!

    Pioneer Family Pools Brampton
    5
  • Very Good Customer Service!

    Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!

    Pioneer Family Pools Burlington
    5
  • Enjoying the pool immensely

    Hello Jeremy, I hope you had an enjoyable weekend. First let me thank you for the lovely bottle of wine and accessories. Spanish Rioja wine is my absolute favorite wine. Lovely! I am very very happy, pleased and thrilled to death with my pool. The excavators certainly knew what they were doing. All my neighbours […]

    Pioneer Family Pools Burlington
    4
  • Never get the feeling of being pressured

    Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]

    Pioneer Family Pools Burlington
    4
  • Thank you again for your amazing professionalism

    Jim, thank you so much for sending us those wonderful, hard working, proud young men!! Kelly and Patrick’s work ethics and professionalism are commendable! They finished their job in record time and left the sight spotless. Dave and I are the happiest resident of North Port. Please, if you are ever in the county, drop […]

    Pioneer Family Pools Barrie
    5
  • Nothing short of amazing

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools Burlington
    4
  • Bryan is a true professional

    Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

    Pioneer Family Pools Oakville
    4
  • I Highly Recommend Pioneer Family Pools

    I wanted to give a big end of the season shout out to Pioneer Hamilton. This was our first season with our new pool and it was awesome! Huge thanks to Chris Switzer for all of your guidance and support in designing our pool, during the build, the opening and for all of the ongoing […]

    Pioneer Family Pools Hamilton
    5
  • His Honesty Was A Breath Of Fresh Air After Dealing With Other Local Pool Companies

    Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]

    Pioneer Family Pools Newmarket
    5
  • You guys have been great

    Hi Jeremy, Pool is great. Went for our first swim on Sunday as a family to break it in. Will be all ready for our party and put to great use this summer. Thanks so much, you guys have been great. Everyone we have dealt with has been very helpful and never hesitated to listen […]

    Pioneer Family Pools Brantford
    4
  • Thankful For The Terrific Job That Pioneer Did

    Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

    Pioneer Family Pools Markham
    4
  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.Catharines
    5
  • We’re Very Happy!

    We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

    Pioneer Family Pools London
    5
  • Beyond impressed

    I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

    Pioneer Family Pools Vaughan
    5
  • Made our pool buying experience enjoyable

    Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

    Pioneer Family Pools Brampton
    4
  • Your Team Was Great To Work With!

    Thanks for the gifts and thanks again for the effort and professionalism delivered by your staff. Right from excavation to pool operation and instruction, your team was great to work with. Please convey our appreciation to Ryan and his team, all of who couldn’t have represented Pioneer Family Pool any better!

    Pioneer Family Pools Burlington
    5
  • Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

    We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

    Pioneer Family Pools Hamilton
    5
  • Thanks again for the excellent service

    Connie and I would like to thank you for the excellent job you did on installing the eco-finish to our pool stairs. The stairs are 27 years old, but now they look brand new. Your professionalism and attention to detail, as well as your willingness to explain the process, were greatly appreciated. Thanks again for the […]

    Pioneer Family Pools St.Catharines
    5
  • We Received A Number Of Compliments From All Of Our Family & Guests!

    I wanted to follow-up and thank you and your team for helping us re-create our backyard with a beautiful swimming pool and leisure area.  Our middle daughter celebrated her 12 birthday today and we received a number of compliments from all of our family and guests in attendance.Working with the Pioneer crew, and your recommended […]

    Pioneer Family Pools Burlington
    5
  • You guys rock

    Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]

    Pioneer Family Pools Brantford
    5
  • 100% Recommend! We Are Really Happy That We Chose Pioneer Family Pools

    100% Recommend! We worked with Bryn, Twain and Mark from the Oakville Store, and they were just amazing. We were doing our research since May, meeting with different pool companies around the GTA, and the one company that actually took the time, patience and cared for us was Pioneer Pools. Bryn spent hours with us […]

    Pioneer Family Pools Oakville
    5
  • This Is Why I’ve Been A Customer For Over 20 Years!

    I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]

    Pioneer Family Pools Hamilton
    5

Hot Tub Reviews

30
  • The best decision

    Back pains & foot pain ( Achilles tendinitis) much better in only a few weeks . It’s a daily routine. Very happy overall!

    Pioneer Family Pools St.Catharines
    5
  • Should have bought a Caldera Spa sooner!

    Very happy with our new Caldera Spa. They have made so many improvements over the years. We replaced a 20 year old spa. Heats quicker, motor is quieter and looks great compared to our old one.

    Pioneer Family Pools Newmarket
    5
  • A Professional Experience!

    From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

    Pioneer Family Pools Brantford
    4
  • A Full Service Experience!

    Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]

    Pioneer Family Pools Vaughan
    5
  • Happy Customer

    We ordered are hot tub and so far have had fab customer service, we have our delivery tomorrow and cant wait.

    Pioneer Family Pools Hamilton
    5
  • Amazing!

    My husband and I purchased this hot tub in February and have loved it! Every time we go in we say it was the best purchase ever. I truly recommend this hot tub to anyone who is looking for a relaxing experience and to lower stress and anxiety from your day. It’s a great way […]

    Pioneer Family Pools Kitchener
    5
  • Our 3rd & BEST hot tub!

    My doctor recommended a hydrotherapy device for my back. We’ve owned 2 hot tubs previously, so knew what features we wanted. We shopped around and found the Caldera. We love EVERYTHING about the tub! Jet speed, jet placement, comfort, easy maintenance, and by FAR is the absolute best hot tub on the market!

    Pioneer Family Pools St.Catharines
    5
  • We love our spa!

    We love our spa, the amenities are wonderful.The waterfall is beautiful and restful when lit up in the dark. The massage works all those sore muscles with just the right amount of pressure. The controls are very straightforward and easy to see at night. The size of the tub seats 4 to 5 people very […]

    Pioneer Family Pools Burlington
    5
  • Owned HotSpring since 1990

    On my 4th tub just bought 2 tubs they are the best on market!

    Pioneer Family Pools London
    5
  • Love our spa!

    After a few months of enjoying our spa, we can say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our spa. We are enjoying the outdoors even as the seasons are changing. Great experience!

    Pioneer Family Pools Brampton
    5
  • Relay hot tub

    Thank you to Chris and his mate for getting my hot tub in to my garden as that was a task on its own, the demo that i was shown was great and they cleaned up after they had finished. The hot tub is amazing and I’m so glad i had the extra seating and […]

    Pioneer Family Pools Vaughan
    5
  • 6 Years Later & No Regrets

    Our entire family loves our Rhythm hot tub – we have recommended it to all of our friends and family. This spa is large enough to host guests, energy efficient, easy to maintain and was great value for money spent. My only regret is not purchasing it sooner!

    Pioneer Family Pools Barrie
    5
  • Wish this was the first spa I ever bought!

    Perfect 2 person spa. Which means it’s the only spa you’ll ever need. People buy large spas with visions of hot tub parties that rarely if ever happen. Easier water care and maintenance, easily maneuvered spa cover, small foot print, and it’s HostSpring.

    Pioneer Family Pools Woodstock
    5
  • My Husband Hasn’t Had To Take Pain Meds On A Regular Basis Because Of It

    We absolutely love our spa. We bought it in the Fall of 2018 after we had a bad experience with our previous hot tub from another dealer. My mother got her pool through Pioneer and said they were great so we decided to give them a try. We were not disappointed! Gavin was wonderful and […]

    Pioneer Family Pools Brampton
    5
  • A Very Positive Experience All Around!

    We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round!

    Pioneer Family Pools Vaughan
    5
  • Love Love Love My Hot Tub!!

    I am getting in and completely enjoying my Kauaii Caldera spa every single day …twice a day ! It’s made a huge difference in my life ! Star gazing, Sunset watching, morning wake up. Never a bad time to get in and enjoy. So easy to use the cover and take care of the water. […]

    Pioneer Family Pools Vaughan
    5
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

    As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools Markham
    5
  • What A World Class Delivery Team!

    Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

    Pioneer Family Pools Vaughan
    5
  • Love this purchase!

    Using this hot tub is a great way to soothe aching muscles at the end of a long day for us, or just for fun on weekends. Never having owned a hot tub, it took about 6 weeks to learn how to keep it balanced, based on our usage. Very glad we bought this hot […]

    Pioneer Family Pools Barrie
    5
  • First hot tub

    We have had our hot tub for one week and the whole family loves it! It is our first hot tub and we weren’t sure what to expect. The water care has been easy. We love the jets! The lights are fun at night. Very happy!

    Pioneer Family Pools Burlington
    5
  • Love my Jetsetter

    So glad I upgraded to the NXT for those extra jets for my legs while in the recliner. You do need to clean filters regularly as you might lose the air bubbles coming up in the center of the spa. I added a head pillow next to the recliner.

    Pioneer Family Pools Vaughan
    5
  • Love it

    I have had it for a month. We have used it every day we are can. The seats and head rests are extremely comfortable. Don’t know about energy efficiency yet…waiting on the electric bill.

    Pioneer Family Pools Hamilton
    5
  • I Have Nothing But High Praise To The Technician Graham For His Professional Disposition

    Thank you for addressing our malfunctioning hot tub in such a timely manner.  I’m sure you can understand how we felt after only four weeks to have an issue. I have nothing but high praise to the technician Graham for his professional disposition.  He answered all my questions, provided additional information about the hot tub, […]

    Pioneer Family Pools Brampton
    5
  • Quality Products & A Fair Price

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools Hamilton
    5
  • I Just Wanted To Let You Know How Amazing Your Hot Tub Team Is!

    I just wanted to let you know how amazing your hot tub team is!  I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]

    Pioneer Family Pools St.Catharines
    5
  • Amazing!!

    We purchased our hot tub in October 2018 and it has been amazing. We use it every day and it has made a positive difference in our over all health. Love it !

    Pioneer Family Pools Burlington
    5
  • Best Purchase for Family

    We just got our new Tempo hot springs spa. We love it. It’s perfect after a workout, spend time with family and it’s so relaxing. Early mornings while kids are sleeping I can sit relax and drink my cup of coffee. I highly recommend getting one. Customer service is also great from the company we […]

    Pioneer Family Pools Newmarket
    5
  • You Rock!

    Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

    Pioneer Family Pools Vaughan
    5
  • Best Purchase For Our Family!

    We searched for hot tubs for a while including at the Fair. After looking at different models we decided to test out the different hot tubs in the show room. It was apparent right away the Flair had the size, all the options we wanted and you just feel comfortable and relaxed sitting in it. […]

    Pioneer Family Pools Burlington
    5
  • We love our spa!

    We love our Martinique hot tub. The jets are wonderful. Love the jets at our feet. It’s easy to maintain. And I love the size. It’s not a big huge square, it’s more rectangular and fits on our patio perfectly.

    Pioneer Family Pools Kitchener
    5

Patio Reviews

30
  • Lisa Was Friendly, Knowledgeable & Very Reassuring

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools Brantford
    5
  • Super Friendly & Helpful

    We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

    Pioneer Family Pools Burlington
    5
  • Always smiling and willing to help

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools Burlington
    5
  • Service we received at the store was excellent

    We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

    Pioneer Family Pools Oakville
    5
  • So much variety. No pressure selling.

    So much variety. No pressure selling.

    Pioneer Family Pools Barrie
    5
  • They Actually Made The Experience Fun!

    All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!

    Pioneer Family Pools Burlington
    5
  • Great Customer Service

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools Burlington
    4
  • Thank You For A Wonderful Service As Always

    The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools Brampton
    5
  • The Pioneer team have been absolutely amazing

    WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

    Pioneer Family Pools Burlington
    5
  • Totally happy with the furniture

    Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

    Pioneer Family Pools Brantford
    4
  • It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!

    Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!

    Pioneer Family Pools Oakville
    5
  • Your guys did a wonderful job

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools Burlington
    4
  • Thank you for your time

    Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

    Pioneer Family Pools Brantford
    4
  • Amazing Customer Service From Adreanna McKissock & Her Entire Team!

    Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]

    Pioneer Family Pools Burlington
    5
  • Adreanna & Her Team Covered Every Base For Us!

    We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered  and then shipped to Manitoba. Adreanna arranged everything […]

    Pioneer Family Pools Burlington
    5
  • Love working with you

    Yes, we got the set and everything seems to be in good shape so thank you again Anna!  Great work as always, we love shopping with you.

    Pioneer Family Pools Hamilton
    4
  • Fantastic Experience!

    Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

    Pioneer Family Pools Burlington
    5
  • employees were very gracious and kind

    Thank you very much for the experience

    Pioneer Family Pools Hamilton
    5
  • Ashley Dedicated Herself Into Doing The Impossible!

    After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]

    Pioneer Family Pools Hamilton
    5
  • Another Great Example Of Outstanding Customer Service!

    We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

    Pioneer Family Pools Burlington
    5
  • It Was A 10/10 Experience!

    We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !

    Pioneer Family Pools Burlington
    5
  • I had such a great buying experience

    It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!

    Pioneer Family Pools Oakville
    5
  • Fantastic Helpful Service & Tons Of Selection

    Fantastic helpful service and tons of selection. Adrianna was fabulous, she helped us look at our options and find everything that we needed. Can’t wait for our new furniture to arrive!

    Pioneer Family Pools Burlington
    5
  • delivery guys were great

    And the delivery guys were great

    Pioneer Family Pools Hamilton
    5
  • Thank you for assisting us

    I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

    Pioneer Family Pools Hamilton
    4
  • What They Told Me To Do, Worked!

    I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]

    Pioneer Family Pools Hamilton
    5
  • Amazing Service

    Just to let you know I received the gazebo top yesterday! Amazing service.

    Pioneer Family Pools Burlington
    5
  • Repeat Customer!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools Burlington
    5
  • Great service

    Thank you for the great service.

    Pioneer Family Pools Burlington
    5
  • She Has Exceeded Our Expectations!

    Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

    Pioneer Family Pools Hamilton
    5

We Know Hot Tubs

Pioneer Pools Hot Tub Team