If our customers had a lot to say, click the review to read all their kind words.
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.
The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.
The customer support to learn how to add chemicals and troubleshoot has always been prompt and friendly.
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
On Friday I had a hot tub deliver by Matt and Tyler. I just wanted to send this email to tell you I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub was put […]
It this kind of overall service that will have me recommend Pioneer Pools.
Great place. Knowledgeable staff. Best spa dealership!
Our family recently decided to get the hot tub we’ve been talking about for some time. After a lot of shopping around, we decided on a Hot Springs tub from Pioneer Pools in Newmarket. We have gone to Pioneer for many years for pool water testing, and chemicals, and have always been happy with their […]
When we started shopping for a hot tub in August 2018, my neighbour recommended that we have a look at Pioneer Family Pools at 4265 Fairview Street in Burlington, Ontario. They also highly recommended the professional services provided by Brett O’Neill. During the shopping process, not only did Brett demonstrate his wealth of knowledge on […]
The pool crew of Brice and Herman and the other men were extraordinary. Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The […]
The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]
Our experience was very warm and friendly. Most of our questions were answered. Had a few issues when spa was delivered but was looked after within the week. Would recommend this location and salesperson Dan.
I also wanted to pass along a thank you to the guys who delivered it, they were quick, professional and very knowledgeable.
Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!
You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.
So much variety. No pressure selling.
You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]
My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away. We have bought […]
I’ve been a customer of Pioneer Pools for close to 15 years, we first purchased a pool install through them and just recently purchased a Hot tub – they’ve always had great customer service and are reasonably priced compared to their competitors.
We met Brady at your Brantford store, he was very informed and knowledgable helping educate us on different options; we purchased a tub that first visit. We took delivery this week and appreciated the setup/delivery team right to the employees in the store that helped with our water sample for chemical instructions. Thanks for a […]
The guys were great…took their time and got the spa in place exactly where we wanted it.”
I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]
From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.
We have had some issues regarding our hot tub, but your repair man Mike made us feel a lot better about your company. He repaired our issue and helped us get our hot tub cover working as it should. He set everything up smoothly and efficiently. He was very friendly and cleaned up his mess […]
Delivery was a piece of cake as Jay and Mark worked effortlessly
For us, it was all about personal, friendly service. And that’s what we enjoyed at Pioneer Pools in Burlington. We knew the hot tub product – Hot Springs – was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of […]
As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]
Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]
They spent time teaching me about my spa and very professional.
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
