Book Your Pool Opening Now >

Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

30
  • Job Well Done

    Hi David, we just wanted to say thank you to you and Dillon and his crew for a job well done. They were very professional and took amazing pains to do a great job. We will definitely be recommending you to all we meet. Thanks again!

    Pioneer Family Pools Brampton
    5
  • Hello Ron, I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the […]

    Pioneer Family Pools Kitchener
    5
  • No Regrets

    We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]

    Pioneer Family Pools Brampton
    5
  • Made our pool buying experience enjoyable

    Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

    Pioneer Family Pools Brampton
    4
  • Very polite, very honest

    Just wanted to let you know that the crew you have working on my pool is great … very polite (super friendly and use appropriate language knowing kids are around) … hard working bunch of guys!!! VERY honest … just brought me a VISA they found at the end of my driveway which happens to […]

    Pioneer Family Pools London
    4
  • Thankful For The Terrific Job That Pioneer Did

    Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

    Pioneer Family Pools Markham
    4
  • best customer service experiences I’ve received ever

    I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

    Pioneer Family Pools Hamilton
    5
  • 5 Stars!

    We’ve been in the pool every day and have had a ton of people over who love the steps; most importantly the grandkids and I! The crew worked hard, and Matt was always straight forward with us about what was happening. 5 stars!

    Pioneer Family Pools London
    5
  • 100% Recommend! We Are Really Happy That We Chose Pioneer Family Pools

    100% Recommend! We worked with Bryn, Twain and Mark from the Oakville Store, and they were just amazing. We were doing our research since May, meeting with different pool companies around the GTA, and the one company that actually took the time, patience and cared for us was Pioneer Pools. Bryn spent hours with us […]

    Pioneer Family Pools Oakville
    5
  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank you for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. You obviously have the pool […]

    Pioneer Family Pools St.Catharines
    5
  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools Hamilton
    5
  • Very pleased

    Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]

    Pioneer Family Pools Oakville
    4
  • I Am So Happy With The Way They Constructed My Pool

    Two years ago I decided to get an inground pool and separate hot tub. I am so happy with the way they constructed my pool. Thanks Jay, Jordan, and Greg for making my backyard look like an oasis!

    Pioneer Family Pools St.Catharines
    5
  • All of your team have been outstanding

    Jordan, please pass along to the owner and those involved that all of your team have been outstanding. The team have been professional, courteous, timely and efficient. As a manager for the world’s largest general insurance company outstanding service is recognized and appreciated.

    Pioneer Family Pools St.Catharines
    4
  • Job well done

    Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!

    Pioneer Family Pools Burlington
    5
  • We Just Wanted To Thank Pioneer For Making Our Vision Of A Backyard Oasis Come To Life

    We just wanted to thank Jeremy and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction […]

    Pioneer Family Pools Brantford
    5
  • It Has Been The Best Customer Service That I Have Ever Experienced

    I have to say Twain, your follow up is great. It has been the best customer service that I have ever experienced. You make it feel like we are your only priority, which I know is not the case.

    Pioneer Family Pools Vaughan
    5
  • Thank you Brian and your crew

    My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas […]

    Pioneer Family Pools Burlington
    5
  • Truly a dream come true

    Your company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank Pioneer Family Pools for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. Pioneer obviously has […]

    Pioneer Family Pools Markham
    4
  • Beyond impressed

    I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

    Pioneer Family Pools Vaughan
    5
  • Amazing job

    With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren’t home (and had already […]

    Pioneer Family Pools Markham
    5
  • Thank You

    The team at Koho Pools were so professional and accommodating. The hand-holding, ‘worry-free’ professional approach of Koho Pools far exceeded our expectations. Many thanks for the spectacular job.

    Pioneer Family Pools Koho
    4
  • friendly approach and great ideas

    He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.

    Pioneer Family Pools Hamilton
    5
  • It Has Been A Pleasure Dealing With You Throughout This Process

    Thank you for your time and information today.  It has been a pleasure dealing with you throughout this process!

    Pioneer Family Pools Vaughan
    5
  • Yay To Good Customer Service!

    From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]

    Pioneer Family Pools Hamilton
    5
  • wonderful customer service

    Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.

    Pioneer Family Pools Vaughan
    4
  • You guys have been great

    Hi Jeremy, Pool is great. Went for our first swim on Sunday as a family to break it in. Will be all ready for our party and put to great use this summer. Thanks so much, you guys have been great. Everyone we have dealt with has been very helpful and never hesitated to listen […]

    Pioneer Family Pools Brantford
    4
  • happy with all aspects

    we are and were very happy with all aspects of the pool. The install etc were great experiences. We were happy to refer you and your team. 

    Pioneer Family Pools Burlington
    4
  • Don and I Are Loving Our Pool and Feel It Is The Best Thing We Ever Did!! 

    Don and I are loving our pool and feel it is the best thing we ever did!!  We are extremely happy with your guidance and ideas for the pool and the ‘other’ Matt’s complete professionalism and quality of workmanship on the install of the pool.  Thank you both for helping us to achieve our goal […]

    Pioneer Family Pools London
    5
  • Dave At The Brampton Location Was Amazing

    Dealing with Dave at the Brampton location was amazing. We are first time pool owners. Our experience went so smooth. Dave walked us through everything we needed to know. The install was super quick for end of season. We called Dave a few times after the install and he was more then happy to help […]

    Pioneer Family Pools Brampton
    5

Hot Tub Reviews

30
  • The guys were great

    The guys were great…took their time and got the spa in place exactly where we wanted it.”

    Pioneer Family Pools Hamilton
    4
  • Couldn’t Ask For Better Service & Expertise

    You honestly couldn’t ask for better service and expertise, especially from Dale Craig. He went above and beyond what my expectations were when buying our hot tub. He was always available to answer our questions, come out to the house to ensure the location would work, and to also to ensure the install would go […]

    Pioneer Family Pools Hamilton
    5
  • You Rock!

    Best place to get your hot tub or pool needs. The sales and support team there are unreal. Thanks guys, You Rock!

    Pioneer Family Pools Vaughan
    5
  • So much variety. No pressure selling.

    So much variety. No pressure selling.

    Pioneer Family Pools Barrie
    5
  • Personal, Friendly Service!

    For us, it was all about personal, friendly service. And that’s what we enjoyed at Pioneer Pools in Burlington. We knew the hot tub product – Hot Springs – was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of […]

    Pioneer Family Pools Burlington
    5
  • I Just Wanted To Let You Know How Amazing Your Hot Tub Team Is!

    I just wanted to let you know how amazing your hot tub team is!  I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]

    Pioneer Family Pools St.Catharines
    5
  • I Wouldn’t Go Anywhere Else For My Hot Tub Needs

    The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]

    Pioneer Family Pools St.Catharines
    5
  • He Paid Detailed Attention To Our Customer Needs & Wishes

    When we started shopping for a hot tub in August 2018, my neighbour recommended that we have a look at Pioneer Family Pools at 4265 Fairview Street in Burlington, Ontario. They also highly recommended the professional services provided by Brett O’Neill. During the shopping process, not only did Brett demonstrate his wealth of knowledge on […]

    Pioneer Family Pools Burlington
    5
  • A Full Service Experience!

    Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]

    Pioneer Family Pools Vaughan
    5
  • I Have Nothing But High Praise To The Technician Graham For His Professional Disposition

    Thank you for addressing our malfunctioning hot tub in such a timely manner.  I’m sure you can understand how we felt after only four weeks to have an issue. I have nothing but high praise to the technician Graham for his professional disposition.  He answered all my questions, provided additional information about the hot tub, […]

    Pioneer Family Pools Brampton
    5
  • Without Hesitation, Going Well Above & Beyond What Was Expected!

    I recently purchased a Spa from Pioneer Family Pools in Burlington, and it was such a great experience with Brett and the team. No high-pressure sales techniques, very patient with questions, explained all the features, functions and benefits to us, this was very different from some of the competitors we experienced in the area. Brett […]

    Pioneer Family Pools Burlington
    5
  • Delivery And Setup Was On Time And Handled By Jay And Mark Who Both Did A Great Job

    Our family recently decided to get the hot tub we’ve been talking about for some time. After a lot of shopping around, we decided on a Hot Springs tub from Pioneer Pools in Newmarket. We have gone to Pioneer for many years for pool water testing, and chemicals, and have always been happy with their […]

    Pioneer Family Pools Newmarket
    5
  • Boldt Is Lucky To Have This Gem As A Service Tech!

    I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]

    Pioneer Family Pools St.Catharines
    5
  • Professionalism and positive attitude

    You don’t need me to tell you that Pioneer Family Pools is extremely fortunate to have Erich. It’s hard to find employees who are so highly committed to exceptional customer service, and are so accommodating, and willing to please.

    Pioneer Family Pools Brampton
    5
  • Very excited

    Bryan was extremely attentive to our every need and all questions. We left feeling very excited about our new purchase and it has fit all our backyard needs beautifully.

    Pioneer Family Pools Burlington
    5
  • What A World Class Delivery Team!

    Jay T. & Mark, what a world class delivery team, I’d never give it a second thought as to the success of a delivery with the two of them in sync.

    Pioneer Family Pools Vaughan
    5
  • Everything was on time, seamless and easy!

    Delivery was a piece of cake as Jay and Mark worked effortlessly

    Pioneer Family Pools Burlington
    5
  • He Really Made All The Difference

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools Burlington
    4
  • Excellent people to deal with

    Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian, he has always taken the time to help.

    Pioneer Family Pools Markham
    4
  • Highly Recommended

    We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

    Pioneer Family Pools Barrie
    4
  • Courteous and knowledgeable and extremely helpful

    The selection of our new Hot Springs Spa was a great experience. Our Salesman, Bryan, was courteous and knowledgeable and extremely helpful in answering all of our questions and coordinating the delivery and installation of our new spa.

    Pioneer Family Pools Burlington
    4
  • Felt comfortable talking to your staff

    We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]

    Pioneer Family Pools St.Catharines
    5
  • It Is Very Clear That We Got The ‘A’ Team

     The pool crew of Brice and Herman and the other men were extraordinary.  Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them.  Brice was able to offer suggestions based on his experience which we agreed with.  The team took any and all of our suggestions.  The […]

    Pioneer Family Pools St.Catharines
    5
  • Quality Products & A Fair Price

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools Hamilton
    5
  • I Have Had An Amazing Experience With Them

    I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.

    Pioneer Family Pools St.Catharines
    5
  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools Markham
    5
  • I Would Recommend This Location & Our Salesperson Dan

    Our experience was very warm and friendly and most of our questions were answered. We had a few issues when the spa was delivered but it was looked after within the week.  I would recommend this location and our salesperson, Dan.

    Pioneer Family Pools Vaughan
    4
  • They Spent Time teaching Me About My Spa

    They spent time teaching me about my spa and very professional.

    Pioneer Family Pools Brantford
    5
  • A Professional Experience!

    From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

    Pioneer Family Pools Brantford
    4
  • Michael R. Was Very Responsive & Looked After Us!

    We had a great experience with Pioneer Pools. We requested a hot tub install in time for the holidays and they came through. Michael R. was very responsive and looked after us! We are enjoying the hot tub and would recommend Pioneer for full service.

    Pioneer Family Pools Oakville
    5

Patio Reviews

30
  • It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!

    Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!

    Pioneer Family Pools Oakville
    5
  • Thank you so much for all your support

    Thank you so much for all your support and outstanding customer experience. Pioneer pools is very lucky to have you both as part of their team.

    Pioneer Family Pools Burlington
    5
  • You have excellent customer service

    Adreanna – Thank you – you rock! I must say you have been fantastic to work with through this – very attentive to details, quick to respond, doing over and above what a lot of sales people lack these days -you have excellent customer service ! Please feel free to send this to your manager ! […]

    Pioneer Family Pools Oakville
    4
  • Always smiling and willing to help

    Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

    Pioneer Family Pools Burlington
    5
  • It was a pleasure having her assist me

    Courtney, Good afternoon. Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see […]

    Pioneer Family Pools Burlington
    5
  • He Really Made All The Difference

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools Burlington
    4
  • The Pioneer team have been absolutely amazing

    WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

    Pioneer Family Pools Burlington
    5
  • I’m In Awe Of How Beautiful Our Products Are & What We Do For Our Customers

    As it is my 4 month anniversary with Pioneer, I have to shout out some MASSIVE thank yous! First, Jay P and Brett, this family you hired me to represent, this incredible company of opportunity and helping not only my customers dreams come true, but mine! Had I not been hired, I would of never […]

    Pioneer Family Pools Markham
    5
  • Thank you for your time

    Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

    Pioneer Family Pools Brantford
    4
  • Love working with you

    Yes, we got the set and everything seems to be in good shape so thank you again Anna!  Great work as always, we love shopping with you.

    Pioneer Family Pools Hamilton
    4
  • Your guys did a wonderful job

    wonderful job of delivering and setting up this morning.

    Pioneer Family Pools Burlington
    4
  • Another Great Example Of Outstanding Customer Service!

    We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

    Pioneer Family Pools Burlington
    5
  • Super Friendly & Helpful

    We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

    Pioneer Family Pools Burlington
    5
  • Courtney Put Considerable Effort Into Locating What We Were Searching For

    I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]

    Pioneer Family Pools Burlington
    5
  • Thank you for assisting us

    I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

    Pioneer Family Pools Hamilton
    4
  • employees were very gracious and kind

    Thank you very much for the experience

    Pioneer Family Pools Hamilton
    5
  • Great Customer Service

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools Burlington
    4
  • Exception and Very Helpful

    Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.

    Pioneer Family Pools Oakville
    4
  • We are really grateful to you

    Hi Lisa, Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.

    Pioneer Family Pools Oakville
    4
  • I had such a great buying experience

    It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!

    Pioneer Family Pools Oakville
    5
  • Thank You For A Wonderful Service As Always

    The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools Brampton
    5
  • Great Valued Products, Delivered as Promised.

    Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs

    Pioneer Family Pools Burlington
    5
  • So much variety. No pressure selling.

    So much variety. No pressure selling.

    Pioneer Family Pools Barrie
    5
  • Lisa Was Friendly, Knowledgeable & Very Reassuring

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools Brantford
    5
  • Thank you for going that extra mile

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and had […]

    Pioneer Family Pools Oakville
    5
  • delivery guys were great

    And the delivery guys were great

    Pioneer Family Pools Hamilton
    5
  • They Have A Great Employee On Their Hands

    Rhonda and I just wanted to let you know personally just how happy we were this weekend with the customer service that we received at your Lynden Road store while buying new outdoor furniture for our backyard. We had the pleasure of dealing with a very nice young lady named Amanda who was professional, polite, […]

    Pioneer Family Pools Brantford
    5
  • Totally happy with the furniture

    Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

    Pioneer Family Pools Brantford
    4
  • Lisa Was More Than Happy To Help Out!

    Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]

    Pioneer Family Pools Brantford
    5
  • I can’t say thanks enough

    Thank you again for your assistance with my new Gazebo per the attached photos. As you can see it looks fantastic and I can’t say thanks enough including how impressed I am with Pioneer Pools.

    Pioneer Family Pools Hamilton
    5

We Know Hot Tubs

Pioneer Pools Patio Team