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Testimonials

Find Out Our What Our Customers Are Saying

If our customers had a lot to say, click the review to read all their kind words.

Pool Reviews

  • Pioneer Hamilton Is My Go To Place!

    Pioneer Hamilton is my go to place when I need advise for my pool or spa. I have discussed my needs with Carl Hayes for some time now as he is very knowledgable and has excellent customer service. Thank you Carl!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Pioneer Family Pools transformed my backyard

    Pioneer Family Pools literally transformed my backyard. Everything I have purchased has been long lasting and great quality – I have had my inground pool for over 15 years, and only changed my hot tub to upgrade to a larger model. The patio furniture has been durable as well, and I frequently get compliments on […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    4
  • We Are Sad To See Them Finish, As That Is How Much We’ve Enjoyed This Experience!

    I highly recommend Pioneer Family Pools! We had the best experience from day one dealing with both Matts; they were so helpful and explained everything in detail! The best part was the working crew, they were so professional and worked there butts off every time they were here! Our pool was completed in a timely […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • That Experience Was Nothing But Positive & Professional!

    We starting dealing with Dale from Pioneer last fall. Every experience was so positive. Sadly, we ended up having to cancel our pool before it was installed. I will be honest, I fully expected to be given a hard time however that experience was nothing but positive and professional. Thank you Dale. We will recommend […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Incredible service

    Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • Bryan is a true professional

    Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4
  • Professional job and expert workmanship

    My wife and I recently purchased a pool and hot tub from Pioneer in Brantford. Erich was awesome he helped out any problems and made things right. He also is a great salesman and knows his products inside and out. Andrew the plumber was just as good! He did a very professional job and expert […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Very Good Customer Service!

    Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Pioneer Pools has been the best

    Just to let you know – we purchased our pool this year from Pioneer. From the first meeting with our sales rep to every communication I have had, no matter the location or employee position, the customer service at Pioneer Pools has been the best I’ve seen from a corporation.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4
  • Much appreciated

    Mike, thank you for all your help and guidance with the purchase of our pool. It is being enjoyed immensely. Also, thank you for the bottle and wine accessories.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    4
  • best customer service experiences I’ve received ever

    I can honestly say that his effort has proved to be one of the best customer service experiences I've received ever.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Have Been Clients Of Pioneer Since 1991!

    I just wanted to personally thank Ali for resolving the issue of our broken Barracuda a couple of weeks ago at Pioneer Family Pools. What I thought was going to be a simple issue, turned into a huge problem. My husband is in Asia and that is why I asked for help installing the new […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Thank you again!

    Pool went in on Monday and we’re loving it

    Pioneer Family Pools LondonPioneer Family Pools London
    4
  • It Was Refreshing To Deal With Someone Like Carlos!

    This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Wonderful!

    Everyone has been so amazing in helping us navigate issues that have come up as well as taking care of the pool for us while we were away.

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • He Was Very Personable, Polite & Incredibly Conscientious!

    This is just a quick note to say how impressed I am with your guys who worked hard this week getting our pool ready! In particular, the young man with whom I spoke daily.  He seemed to be the one in charge and I regret not asking his name. He was very personable, polite and […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • If I Could Give More Than 5 Stars, I Would!

    If I could give more than 5 stars, I would! It was an amazing experience. From Chris Switzer in the sales department at Pioneer, to all of their recommended trades, we couldn’t have been more pleased. They all worked so seamlessly together, it was like a choreographed dance. When one trade finished their part, the […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • So happy we went with Pioneer

    We are beyond thrilled with the pool. So happy with the work and finished product. So happy we went with Pioneer, you guys are awesome!!!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • I Have Never Met Somebody So Courteous & Professional

    There is service and then there is superior service. It almost feels like family, the manner in which they approach you. There is ONE man and ONE man only you need to speak with at the Brampton location and his name is David. I have never met somebody so courteous, professional with a desire to […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • I’m So Happy I Found This Place!

    Its Pool-vana! Holy smokes, talk about one stop shopping, and they are open Sundays! Pioneer has pool experts galore who help quickly and answer all of your questions; even the dumb ones! I’ve never seen so many different floating fun things in one place! I’m so happy I found this place! They even check your […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Thanks to you all for a job well done

    To all the staff at Pioneer Family Pools: We would like to say thanks to you all for a job well done! From the time we walked in your door and were greeted by Ron in the Sales Dept. to Kelly in the Installation and Service Dept.we were treated most professionally. A quote was provided […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Don and I Are Loving Our Pool and Feel It Is The Best Thing We Ever Did!! 

    Don and I are loving our pool and feel it is the best thing we ever did!!  We are extremely happy with your guidance and ideas for the pool and the ‘other’ Matt’s complete professionalism and quality of workmanship on the install of the pool.  Thank you both for helping us to achieve our goal […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • Did an outstanding job

    Andrew did an outstanding job and provided great service with the pool opening. I’m very content with the workmanship.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    4
  • This pool has been a dream

    This pool has been a dream and long time waiting. We are super excited that you and Pioneer Pools are able to make our personalized design inside our budget!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • Your Pool Gallery Has By Far Been The Most Helpful! 

    I am from Columbus, Ohio and I was trying to make pool liner/step selections when I came across your website. I will be up front and tell you that we are unable to use your company as you do not serve in our area but, your gallery has by far been the most helpful!  Most […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Installation Went Exactly As Scheduled & There Were No Delays!

    Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • My Boys Are Loving The Pool! I Can’t Get Them Out!

    My boys are loving the pool!  I can’t get them out!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • A great experience

    We would like to take the time to thank you for the great experience in having a pool built by Pioneer Pools. We sincerely appreciate your responsiveness and the way you conducted business. It all started by meeting you, giving us professional advice, informing us about timing, expenses, etc .. to avoid unpleasant surprises. During […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Great experience

    Hi Twain, just wanted to tell you what a great experience I had with the crew you sent me! Brian, Nick and the boys and Chris with his guys were awesome 🙂

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • They Did An Amazing Job!

    We are extremely pleased with how the pool looks and with the professionalism of Ryan and his team. They did an amazing job and were polite, helpful and courteous throughout the process.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

Hot Tub Reviews

  • Wonderful sales experience and after care

    We love our little oasis in the city. After the delivery, we have asked Kyle questions about maintenance and general questions. He still gives us great service and answers our questions promptly.

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • A Very Positive Experience All Around!

    We are very pleased with our new spa and the service that we received from Dan when selecting our spa. He was very knowledgeable and helpful. The delivery and install by Jay and Mark was very prompt, quick, courteous, and professional. A very positive experience all-round! Look no further than a Fantasy Spa if you […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • The Jets Were Perfect!

    Just got the hot tub delivered today. It is hard to rate the ease of water care or energy efficiency since I haven’t had it long enough to know. But the comfort is very nice. We used it for the first time tonight and the jets were perfect. For a 110 outlet compared to having […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5
  • Such Powerful Relaxation!

    The multitude of massaging jets in our Aria are extremely powerful, very well designed, and are perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don’t be fooled by lessor-known manufacturers advertising a large number of jets! HotSpring’s years of attention to customer feedback have created an amazing hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • The Vanguard Is A Great Spa!

    This is my first spa that I have ever owned! The Vanguard is great for relaxing and easing the pain from everyday living. Pioneer Family Pools’ employees are knowledgeable and quick with any questions I have regarding my new spa. I’m a newbie at owning a spa, but I can say it was an excellent […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Most Relaxing End To Our Days!

    I am so happy with my Marino hot tub. Purchasing it was one of the best decisions that we have ever made. It is very easy to take care of and is used by the whole family for the most relaxing end to our days. Combined, our pool and spa experience with Pioneer Family Pools […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • Personal, Friendly Service!

    For us, it was all about personal, friendly service and that’s what we enjoyed at Pioneer Family Pools in Burlington. We knew the hot tub brand, HotSpring Spas, was reliable from research, reviews and from the fact that Pioneer sold them. But helping us select a model, accommodating a wet test, welcoming pictures of our […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • The Seychelles Was A Great Purchase!

    I had my spa installed last Monday and it is proving to be one of my best purchases yet! The entire process from purchase to install was very streamlined and free of headaches thanks to Pioneer Family Pools. The spa itself has proven to be very easy to use and easy to maintain. I was […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Dale Never Tried To Sell Us On Something Bigger Or More Expensive!

    We went to Pioneer Family Pools for some information about hot tubs in the fall. We spoke with Dale, he was full of information. He took the time to find out what we were looking for and explained all the differences in the options available. Dale found us a hot tub that worked best for […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Such A Nice Way To Unwind!

    Our Niagara Caldera Spa is such a nice way to unwind on a winter evening.  We love to head out to the spa while the snow is falling and just look up at the stars. Having a spa is also nice and useful for spending time with family and friends. Everyone deserves to feel this way. […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • We Have Owned HotSpring Hot Tubs Since 1990!

    We are on our fourth HotSpring Spa’s hot tub. We have owned HotSpring Hot tubs since 1990! We just bought the Limelight Prism and we could not be more in love with it. You can not go wrong with Pioneer Family Pools and a HotSpring Spa!

    Pioneer Family Pools LondonPioneer Family Pools London
    5
  • A Professional Experience!

    From Brady in sales to Jay and Mark who did the installation, to the excellent staff dealing with all my water questions, a professional experience. Thanks from both of us.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Only 10 days In & It’s Been So Amazing!

    This is our first hot tub purchase, and we couldn’t be more pleased. I’m almost 60 and Im starting to feel it. Two bad knees and back fusion surgery 20 years ago has caused me a lot of joint pain and muscle soreness. My doctor told me that previous accidents are catching up with me, […]

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • We Enjoy Hours Of Relaxing Together!

    The Vacanza Tarino is an excellent hot tub for our family. We enjoy hours of relaxing together. Two loungers in a spa are hard to come by! Thank you Pioneer for setting us up with our greatest purchase!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Are Having A Grandee Grand Experience!

    Not only is this hot tub easy to use, it is easy to maintain and care for; and easily accommodates our family of 5 comfortably! It is beautiful! It is the perfect addition to our backyard oasis and everyone that sees it is very impressed. We absolutely love and recommend it!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • So Much Variety!

    So much variety. No pressure selling.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Quality Products & A Fair Price!

    Pioneer was quick to assist us with all of our questions and keep us on track. You can shop with Dale Craig at Pioneer with confidence. Quality products and a fair price.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Outstanding Investment!

    We love the hot tub, the salt water and the size (luxurious for two). We purchased from Pioneer because of our high confidence in their service. That confidence was justified through a complicated delivery and through our start up support. Pioneer was extremely helpful throughout the sale process and the wet test was very helpful. […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • The Best Purchase For Our Family!

    We just got our new Tempo HotSpring Spa and we love it. It’s perfect after a workout, for spending time with family and it’s so relaxing. I use it early mornings while the kids are sleeping so I can sit, relax and drink my cup of coffee. I highly recommend getting one. Customer service is […]

    Pioneer Family Pools NewmarketPioneer Family Pools Newmarket
    5
  • Always There To Answer Any Questions I Have!

    This past Friday I had a hot tub delivered by Matt and Tyler. I just wanted to send this email to tell you that I have never met two nicer guys. It was a very hot day, and they were very fast and courteous. They took the time to make sure that the hot tub […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • We Are Now HotSpring Veterans!

    This is our third HotSprings Spa. The first one was perfect, the second one was great and number three has been so perfect so far. We love the multiple, powerful jets and the deep level of relaxation that comes from them.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • We Sleep So Much Better!

    We sleep so much better thanks to our Caldera Utopia Geneva Spa. My husband whom constantly has back pain, now has little to no pain. We are doing the 30 challenge, and it is the best challenge to try. We have used our spa every morning and every evening for 30 days and boy do […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • We Love Our Spa!

    After a few months of enjoying our spa, we can honestly say that this was one of the best purchases we’ve made this year. We enjoy the chilly, early morning and late night air while relaxing in our Highlife Jetsetter LX spa. We are enjoying the outdoors even as the seasons are changing. Great experience […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • The Team At Pioneer Pools Is Absolutely Amazing To Work With!

    The team at Pioneer Pools is absolutely amazing to work with! Bill Hendle made the experience of purchasing a hot tub easy! He helped me select the hot tub that would be right for my family, coordinated the delivery and the electrical hook up. The delivery team from Pioneer (Jay and Mark) were on time, […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I Love My Splendor Fantasy Spa!

    Having chronic back pain and loving baths, I knew getting a hot tub was a must. Although we do not have much space in our backyard we made it work; now I can take a soak and let the stress melt away. My back aches are soothed by the heat while I enjoy being outside […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Fantastic Unplanned Purchase!

    I was not planning on buying a hot tub but I am so pleased I took the plunge. What a fantastic hot tub that came with easy installation, great service and easy maintenance.  The Pulse is a fantastic hot tub and I would definitely recommend it!

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • My Family Has Enjoyed It So Much!

    This has been the best thing that money can buy and my family has enjoyed it so much. We have some health problems and the Cantabria has been a life saver. Thank you Caldera and Pioneer Family Pools for making us happy!

    Pioneer Family Pools MarkhamPioneer Family Pools Markham
    5
  • The New Technology & Water Care Systems Are The Best!

    We previously owned four Hot Spring Spas dating back to 1992. They all were great spas. We have been without one for 11 years now and wish we would have not waited so long to get another. The new technology and water care systems are the best that we have ever encountered. The HotSpot SX […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • The Best Little Spa Ever!

    The TX HotSpring Spa is  so great and is just what the two of us needed. It is small enough to fit on your patio, but large enough for two people to reap the full benefits of a HotSpring Spa! I would highly recommend the HotSpot Tx. The Moto Massage is a must and this […]

    Pioneer Family Pools KitchenerPioneer Family Pools Kitchener
    5
  • Our Soothing Salt Water Grandee Is A Hit!

    The absolute best spa experience you can imagine is in a HotSpring Grandee spa. We love the salt water and are so glad we chose this option. It is soothing and you don’t even know that it is salt water. I use the spa year round. Early Spring and late Fall are my favourite times […]

    Pioneer Family Pools LondonPioneer Family Pools London
    5

Patio Reviews

  • Thank You For A Wonderful Service, As Always!

    Our new patio table is wonderful; we love it! It looks amazing in our backyard! Thank you for a wonderful service as always. 

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • Everything Is In Perfect Shape!

    We just got our patio set and everything is in perfect shape, so thank you again! Great work as always Pioneer, we love shopping with you.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Great Customer Service!

    Thanks for the great customer service you gave me today.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Courtney Put Considerable Effort Into Locating What We Were Searching For!

    I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Friendly, Knowledgeable & Professional!

    Prices were good and quality is great.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Well Done!

    Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Thank You For Your Time & Professionalism!

    Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Super Friendly & Helpful!

    We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Thank You For Going That Extra Mile!

    We are sending this email to let you know how impressed we were with the customer service we received from Pioneer Family Pools from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery and […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • It Was A 10/10 Experience!

    We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Another Great Example Of Outstanding Customer Service!

    We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Our Sales Associate Was Simply Outstanding!

    I am writing to you about our recent visits and purchases at Pioneer Pools on Rymal Road. Our sales associate Ashley Wiemelink in Patio was simply OUTSTANDING. From the moment we walked into the showroom, she immediately greeted us in a professional and pleasant manner. Her personal approach, extensive product knowledge, inventory and logistics of […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Couldn’t Be Happier!

    Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Her Knowledgable, Efficient & Friendly Service Is To Be Commended!

    We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • It Was Even Better Than The Online Picture!

    Love the set! The men that delivered it were so helpful, polite, and friendly.  It was even better than the online picture!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Lisa Was Friendly, Knowledgeable & Very Reassuring!

    I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Lisa Was More Than Happy To Help Out!

    Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Highly Recommended!

    We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • You Treated Me With Courtesy & Respect!

    Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Brett Really Made All The Difference!

    It this kind of overall service that will have me recommend Pioneer Pools.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Your Employees Were Very Gracious & Kind!

    Thank you very much for the experience

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Excellent Service!

    We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • She Went Above & Beyond!

    I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Our Backyard Vision Became A Reality!

    I went to Pioneer Family Pools to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, took […]

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • Amazing Service As Always!

    Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • Such Great Staff!

    Thank you so much for all your support and outstanding customer experience. Pioneer Family Pools is very lucky to have such great stuff.

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I Had Such A Great Buying Experience!

    It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • It Is So Rare These Days To Get Such Personalized Service!

    My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • What A Great Pleasure It Was Shopping At Your Brantford Store!

    I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5
  • Happy With The Furniture & Your Excellent Service!

    Our patio furniture arrived late yesterday afternoon, we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged. Perfect! We are totally happy with the furniture, and your excellent service.  

    Pioneer Family Pools BrantfordPioneer Family Pools Brantford
    5

Above Ground Pool Reviews

  • I Am Thrilled With How Good My Pool Looks!

    We just bought an above ground pool! After doing a lot of research, we decided to go with Pioneer Family Pools. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his crew […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Every Team Communicated With Me Very Well!

    From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • Pioneer Family Pools Is Great!

    Pioneer Family Pools is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Pioneer Family Pools to anyone planning […]

    Pioneer Family Pools BramptonPioneer Family Pools Brampton
    5
  • Pleasant & Helpful!

    Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!

    Pioneer Family Pools OakvillePioneer Family Pools Oakville
    5
  • As First Time Pool Owners We Really Appreciated The Quick Responses For Our Many Questions!

    We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • The Store Staff Is Genuine & Always Eager To Assist!

    Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • Thanks Again For Pioneer’s Typical Excellent Customer Service!

    Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • No Hesitation In Recommending You!

    The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • They Have Been Very Quick!

    Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Dale & Pioneer Family Pools Go Above & Beyond!

    We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Nothing Short Of Amazing!

    Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    4
  • Thank You For Getting Us In Earlier Than Originally Planned!

    Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • Thank You For All The Help!

    Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • I Would Recommend Pioneer Pools To Anyone!

    We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]

    Pioneer Family Pools HamiltonPioneer Family Pools Hamilton
    5
  • We Had An Extremely Positive Experience!

    We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]

    Pioneer Family Pools St.CatharinesPioneer Family Pools St.Catharines
    5
  • You Went Above & Beyond!

    Perfect!  Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!

    Pioneer Family Pools VaughanPioneer Family Pools Vaughan
    5
  • They Helped Me Really Understand The Process From Start To Swim!

    I bought my 18′ x 33′  above ground pool from Pioneer Family Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and very […]

    Pioneer Family Pools BarriePioneer Family Pools Barrie
    5
  • Continuously Goes Above & Beyond!

    Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Pioneer Family Pools and an amazing employee. I have thanked him, but please make it a point to […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out to you and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and will […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5
  • I Definitely Will Recommend Pioneer Family Pools!

    I just wanted to reach out and let you know what wonderful people you have working at Pioneer Family Pools. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will always […]

    Pioneer Family Pools BurlingtonPioneer Family Pools Burlington
    5

We Know Hot Tubs

Pioneer Pools Patio Team