Testimonials

You definitely have our recommendation…

Really enjoying the pool so far

Chad, London

Incredible service

Please extend our family’s thanks to Jeremy Snowball for the extremely great job that he did in ensuring that our Pioneer Pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Pioneer mainly due to your salesperson. Jeremy called us back the […]

Stan

The Services Exceeded My Expectations!

The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!

Anonymous

Everything has been fabulous!

Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!

Mato & Rose Bilic

No Regrets

We bought a pool this summer from Pioneer Pools in Brampton. Dave was extremely helpful, knowledgeable and friendly and made it a positive experience. I’ve been back a few of times to get water tested. Dave always greets me with a smile and answers any questions I have. And not just Dave, anyone I have […]

Robert Tomazincic, Brampton

Personable and considerate

Hi Jeremy, I was very pleased with the crew and Ryan in particular. I deal with a lot of contractors and he is probably one of the most personable and considerate that I have met

Stewart

I Will Highly Recommend Pioneer Pools To Anyone I Know Looking For A Pool Company

I just wanted to say a big thank you to everyone at Pioneer Pools.  We are very happy with our new pool liner.  The guys were very accommodating to come back the next day to finish the job.  They really did a great job.  I will highly recommend Pioneer Pools to anyone I know looking […]

Mary Sayler

Customers At This Store Engage With Dave & Appreciate His Knowledge!

Customers at this store engage with Dave and appreciate his knowledge, competency and genuine passion to serve well in the small things, and the big things. He’s a guy who seems to also have a passion for performance. He’s a guy who the team listens to and respects. I’m reaching out as one leader to […]

Glen Robson

A Special Thank You to Dave!

We wanted to send a special thank you to Dave and his crew for the service that we experienced recently with our new liner being installed. The liner looks great and we are looking forward to the warmer weather to enjoy it!!!

David Langfield, Brampton

Very Good Customer Service!

Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!

Joe Newton

Enjoying the pool immensely

Hello Jeremy, I hope you had an enjoyable weekend. First let me thank you for the lovely bottle of wine and accessories. Spanish Rioja wine is my absolute favorite wine. Lovely! I am very very happy, pleased and thrilled to death with my pool. The excavators certainly knew what they were doing. All my neighbours […]

Johanna Dryden

Never get the feeling of being pressured

Purchased a custom pool safety cover from Brian after some initial research of various companies. He’s able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and […]

Jason

Thank you again for your amazing professionalism

Jim, thank you so much for sending us those wonderful, hard working, proud young men!! Kelly and Patrick’s work ethics and professionalism are commendable! They finished their job in record time and left the sight spotless. Dave and I are the happiest resident of North Port. Please, if you are ever in the county, drop […]

Anne and Dave A

Nothing short of amazing

Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]

Shawn Fillion

Bryan is a true professional

Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]

Jon Connor

I Highly Recommend Pioneer Family Pools

I wanted to give a big end of the season shout out to Pioneer Hamilton. This was our first season with our new pool and it was awesome! Huge thanks to Chris Switzer for all of your guidance and support in designing our pool, during the build, the opening and for all of the ongoing […]

Michael Loncarich

His Honesty Was A Breath Of Fresh Air After Dealing With Other Local Pool Companies

Our family had a great experience last summer with Chris Currah of the Newmarket location. Chris is extremely knowledgeable and only sold us products that we need. His honesty was a breath of fresh air after dealing with other local pool companies that were out to make a buck. Chris went out of his way […]

Christina Tavares

You guys have been great

Hi Jeremy, Pool is great. Went for our first swim on Sunday as a family to break it in. Will be all ready for our party and put to great use this summer. Thanks so much, you guys have been great. Everyone we have dealt with has been very helpful and never hesitated to listen […]

The Martins

Thankful For The Terrific Job That Pioneer Did

Mike, I would just like to say a “final thanks” for the terrific job Pioneer did on the pool, and how pleased we are with the results. You were very helpful in the scoping/selection process and throughout the entire project. The price was fair. The quality of the system is excellent. Don and team were […]

Ron & Cheree S.

The Store Staff Is Genuine & Always Eager To Assist!

Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]

Jordanne Marie

We’re Very Happy!

We are very happy with the finished look of our pool and concrete work that Pioneer Pools did for us. I would highly recommend Pioneer Pools to anyone who asked!!

Pat and Theresa Meehan

Beyond impressed

I am beyond impressed by the entire team we have dealt with so far. The professionalism of Mark and his crew and Torontario, and their crew. I can not say enough great things. Thank you so much.

Lindsey Frimet

Made our pool buying experience enjoyable

Erich was great to deal with. He was patient and answered all our questions. He was accommodating to all of our requests and any concerns that we had were dealt with professionally. Erich made our pool buying experience enjoyable. I would recommend buying your pool from Erich

Andrew

Your Team Was Great To Work With!

Thanks for the gifts and thanks again for the effort and professionalism delivered by your staff. Right from excavation to pool operation and instruction, your team was great to work with. Please convey our appreciation to Ryan and his team, all of who couldn’t have represented Pioneer Family Pool any better!

Adam Lobo

Pioneer Family Pools Has Definitely Been The Most Reliable & Dependable

We had a pool installed this summer by Pioneer Family Pools. All aspects of the installation were done on time and thorough. Over the past year we have had many trades at our home, as we have renovated top to bottom. Pioneer Family Pools has definitely been the most reliable and dependable.

Jack Callect

Thanks again for the excellent service

Connie and I would like to thank you for the excellent job you did on installing the eco-finish to our pool stairs. The stairs are 27 years old, but now they look brand new. Your professionalism and attention to detail, as well as your willingness to explain the process, were greatly appreciated. Thanks again for the […]

Rick & Connie Tracey

We Received A Number Of Compliments From All Of Our Family & Guests!

I wanted to follow-up and thank you and your team for helping us re-create our backyard with a beautiful swimming pool and leisure area.  Our middle daughter celebrated her 12 birthday today and we received a number of compliments from all of our family and guests in attendance.Working with the Pioneer crew, and your recommended […]

Jim Tamas

You guys rock

Hello Ron, I just wanted to take the opportunity to take the time to thank you and the staff from Pioneer Pools with their professionalism and attention to detail! Ron, while selecting a pool with my family you very informative and knowledgeable about your products and provided us with some different options and ideas. You […]

Scott E.

100% Recommend! We Are Really Happy That We Chose Pioneer Family Pools

100% Recommend! We worked with Bryn, Twain and Mark from the Oakville Store, and they were just amazing. We were doing our research since May, meeting with different pool companies around the GTA, and the one company that actually took the time, patience and cared for us was Pioneer Pools. Bryn spent hours with us […]

Farida Y

This Is Why I’ve Been A Customer For Over 20 Years!

I purchased a new snap-in winter cover for my pool but was unhappy with how it fit. The assistant store manager, Carl Hayes, and Rymal road store manager, Anna Wiemelink, sent it back to the manufacture for assessment. Even though the manufacture disagreed with my measurements and would do nothing, Pioneer supplied me with a […]

Rick Kempf

Lisa Was Friendly, Knowledgeable & Very Reassuring

I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]

Paul Barber

Super Friendly & Helpful

We highly recommend Pioneer Family Pools (Burlington). We recently purchased a gazebo and patio set from Pioneer Family Pools in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the competition (super […]

John Carlos & Susan Thrasher, Burlington

Always smiling and willing to help

Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help

Sandy H, Burlington

Service we received at the store was excellent

We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.

So much variety. No pressure selling.

So much variety. No pressure selling.

John Shantz

They Actually Made The Experience Fun!

All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!

Lynne Johnston

Great Customer Service

Thanks for the great customer service you gave me today.

Jim Lowes, Burlington

Thank You For A Wonderful Service As Always

The table is wonderful, we love it. It looks amazing in our backyard! Thank you for a wonderful service as always. 

Kati & Kosta

The Pioneer team have been absolutely amazing

WOW !!! You and the Pioneer team have been absolutely amazing. I have been spreading this story in the neighborhood and everyone has been so impressed. And I will continue to do so. You made my day so I pass it back. Thank you.

Totally happy with the furniture

Hi Courtney, Our patio furniture arrived late yesterday afternoon – we have unpacked it and are waiting for some daylight to set it up on our patio.  Everything is there, in good order, and undamaged.  Perfect!! We are totally happy with the furniture, and your excellent service. Thank you very much! Ken

Ken Richards

It Was Refreshing To Walk Into A Store & Be So Well Taken Care Of!

Just a quick note to thank Ali and Mercedes for their friendly service and knowledgeable advice when we came in recently looking for patio furniture. With so many choices in retailers, it was refreshing to walk into a store and be so well taken care of!

Fran Johnson

Your guys did a wonderful job

wonderful job of delivering and setting up this morning.

Mary, Burlington

Thank you for your time

Since our purchase we have directed 2 of our friends to Pioneer for their spa and patio furniture purchases. We’ll be back next season to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.

The Tysons

Amazing Customer Service From Adreanna McKissock & Her Entire Team!

Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]

Cindy Thompson

Adreanna & Her Team Covered Every Base For Us!

We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered  and then shipped to Manitoba. Adreanna arranged everything […]

Keith Cotman 

Love working with you

Yes, we got the set and everything seems to be in good shape so thank you again Anna!  Great work as always, we love shopping with you.

Sarah

Fantastic Experience!

Based on the experience and customer service, we would definitely recommend Pioneer Pools and use their services again.

L. Phillips

employees were very gracious and kind

Thank you very much for the experience

Geoff Oberfrank, Hamilton

Ashley Dedicated Herself Into Doing The Impossible!

After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]

Pia and Norma Zavarella

Another Great Example Of Outstanding Customer Service!

We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]

Andrew Milner

It Was A 10/10 Experience!

We have been searching for a while, and came across Pioneer Family Pools just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !

Laura Barron

I had such a great buying experience

It was wonderful meeting you & I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place lol! I’ll totally be back when I’m ready to get my dining set!!!!

Meaghan Sansom

Fantastic Helpful Service & Tons Of Selection

Fantastic helpful service and tons of selection. Adrianna was fabulous, she helped us look at our options and find everything that we needed. Can’t wait for our new furniture to arrive!

Gary Miller

delivery guys were great

And the delivery guys were great

Suzy, Hamilton

Thank you for assisting us

I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]

Mrs. Cartik

What They Told Me To Do, Worked!

I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]

Jessie Keyte

Amazing Service

Just to let you know I received the gazebo top yesterday! Amazing service.

Terry H.

Repeat Customer!

We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!

Barry Hoffman

Great service

Thank you for the great service.

Dave Lester

She Has Exceeded Our Expectations!

Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!

Lynn Giles