Our Service Department is here to handle all your hot tub repair needs—from quick service calls to full plumbing and pad replacements. Our experienced technicians install and service all types of hot tub equipment with efficiency and professionalism.
We offer the following equipment services:
Important Note:
Gas and Electrical referrals are available from our Service Department for Gas and Electrical hook-ups from trained, licensed technicians; who work closely with our team and know hot tubs. Gas and Electrical hook-up/installation must be performed by a trained, licensed technician and they will bill separately, and directly, to the customer.
When we walk into backyards and see nothing but dull green landscape, we don’t shiver in fear or think that any backyard is too far gone to be recovered. We get excited because we can see the real potential of what your backyard space could be. With our pool experts, you’ll receive tailored plans and inspiration to create the backyard oasis you’ve dreamed of.
If you’re considering an inground, onground, or above ground pool our showrooms should be your first stop. See our newest products in action so you can be comfortable when it comes time to customize your swimming pool before it gets installed. Our live demonstrations can show lighting systems, plumbing systems, and the look and feel of various models.
Thank you for the service appointment notification reminder. In prior years, I’d get home to see the pool open and filling but I never would know if your team had problems or noticed things that I should be aware of; like pending repairs, etc. Any feedback is always appreciated!
We have had fantastic service from Carrie at the Pioneer Family Pools location in Barrie, ON. Recently we were looking to purchase a robotic pool cleaner and Carrie took the time to explain the features and benefits of the Dolphin premium. The after sales service has been exceptional, we love our new Dolphin!
I am writing to commend you on your excellent service level. You responded promptly to my online inquiry and narrowed down the possibilities. You outlined what you were going to do and Terry, your service person, did exactly what you had proposed. He called and told me what he would do and when he would […]
Last spring my wife and I decided to treat ourselves and started to research buying a hot tub. We were lucky to find Dan at Pioneer Family Pools. His candid discussions and honest approach to selling tubs was greatly appreciated. We decided on a HotSpring unit and never looked back. We had an issue with […]
