Our Service Department is here to handle all your hot tub repair needs—from quick service calls to full plumbing and pad replacements. Our experienced technicians install and service all types of hot tub equipment with efficiency and professionalism.
We offer the following equipment services:
Important Note:
Gas and Electrical referrals are available from our Service Department for Gas and Electrical hook-ups from trained, licensed technicians; who work closely with our team and know hot tubs. Gas and Electrical hook-up/installation must be performed by a trained, licensed technician and they will bill separately, and directly, to the customer.
When we walk into backyards and see nothing but dull green landscape, we don’t shiver in fear or think that any backyard is too far gone to be recovered. We get excited because we can see the real potential of what your backyard space could be. With our pool experts, you’ll receive tailored plans and inspiration to create the backyard oasis you’ve dreamed of.
If you’re considering an inground, onground, or above ground pool our showrooms should be your first stop. See our newest products in action so you can be comfortable when it comes time to customize your swimming pool before it gets installed. Our live demonstrations can show lighting systems, plumbing systems, and the look and feel of various models.
I called Pioneer Family Pools today to make sure that they were open, as our area was experiencing a snowstorm. The gentleman that answered the phone had told me that they were open and that he would be there until five. Just a half hour later, he contacted me to inform me that Pioneer’s head […]
I had a service call today – Mike came by right on time which is appreciated. He spent a good half hour checking everything even though he saw the problem right away. Mike wanted to make sure everything else was running perfectly. He found that the low level of water was affecting the pump. He […]
The staff went over and above to help me when I pulled a bonehead move with my pool. Josh and the whole crew are excellent! They have a customer for life now, and I want to thank them for their great service!
Your email gave me the necessary details of the service call! The service agent identified the problem, gave me the cost of the part and explained the function of the part and then he replaced it in no time. The hot tub is working as it should right now. The service agent was very patient […]
