If our customers had a lot to say, click the review to read all their kind words.
We’re very happy how the pool has turned out so far. Ryan and his crew did an awesome job, and were extremely professional throughout. Great guy to deal with!
Its Pool-vana! Holy smokes, talk about one stop shopping, and they are open Sundays! Pioneer has pool experts galore who help quickly and answer all of your questions; even the dumb ones! I’ve never seen so many different floating fun things in one place! I’m so happy I found this place! They even check your […]
Chris from Pioneer Family Pools made the whole planning process feel effortless. He is very knowledgeable and was always there to answer every question we had. We were nervous, as it’s a big investment and our first pool, but he walked us through every step of the way. The installation went exactly as scheduled and […]
Thank you so much for your lovely present and for all the help you provided me. You are the best and highly recommended for anyone I know.
Markham’s service team tested our water sample today which indicated the pool needed four more bags of salt. They also helped me load my car, me thinking my wife and I would be able to handle them between the two of us… We did not realize how heavy and awkward they were even for the two […]
From the first time we walked into the Hamilton store, we were greeted by Rose, and had great customer service by Dale. Then Ali went above and beyond to book us an installation date that worked well for us. The Crew was great, and after they finished, Chris Lukasik has always returned our phone calls, […]
I just want to send you a quick e-mail on behalf of my wife, Petra and myself complimenting the efforts of the team at Pioneer Pools Hamilton. Chris Switzer was extremely helpful throughout this process and together with Don Leavitt who orchestrated the entire build. I told Chris upfront that we were leaving on a […]
We just wanted to thank Jeremy and the Pioneer family for making our vision of a backyard oasis come to life. The crews that we met and dealt with along the way were very hard working, knowledgeable and respectful to our property and to our fellow neighbours. During the course of this very big construction […]
Pool went in on Monday and we’re loving it
Hey Twain, Ryan and his guys just finished up starting the pump, etc. Natalie and I can’t say enough good things about Ryan, just an awesome guy to deal with. We have the final inspection of the pool by Lee and the Engineer tomorrow. Also just wanted to say thanks for ensuring everything went smoothly. […]
I wanted to thank you for your help in making my pool purchase an easy experience. I shopped the competition and found that Pioneer Pools was the best price. My wife and myself were very impressed with your knowledge and the time you spent to explain all aspects of the pool and the installation process. […]
He was available to us whenever we needed a question answered. He was able to assist us in getting our pool in the fall, shortly after we moved in, which is exactly what we wanted.
We enjoyed the pool all weekend and I'm sure for many years to come
Dear Mark, Just a quick note to thank you for facilitating the purchase and installation of our new pool. We appreciated your attention to the details of the process. Also, please relay our thanks to Jake, who oversaw the installation and saw to the quality control on our project. We are very pleased with the […]
Bryan is a true professional! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a few pool contractors even showed up. because the access was tight, we wrote off the option of the pool until i decided […]
I am still in awe at your generosity and kindness. I want to say that dealing with Lisa Hinic and Pioneer Pools staff was such a good experience. Not only did we have our pool set up 2 weeks before schedule but everyone that had a hand in getting the pool up was such a […]
This week we had Pioneer Pools do our pool opening for the first time. We had some things to work out with the pump and filter during start up, and Carlos was excellent to deal with. He was responsive, communicative, and knowledgable. Our pool is now up and running perfectly, thanks to Carlos’s attention and […]
Monty and Bob are very good representatives for your firm. They were efficient, professional and good natured. Very good customer service!
The two guys that came to close our pool were great! They worked very hard on a cold day and took care of everything! Thanks guys!
Dear Twain, We’re loving the pool! Thank you! Everything has been fabulous!
Thank you again for everything that you’ve done and continue to do for our project. We’re so glad that we went with you and Pioneer Pools for our pool. Take care!
Great job!! A+++++ Mom is very pleased but let me tell you it was difficult keeping her in the house!!!….she wanted to get her little paws right in there to help the guys out! What a firecracker she is. All is good and she really likes the way everything looks. Now she’s reorganizing some shrubs […]
We chose Pioneer Pools this past summer to help create the backyard of our dreams. We would specifically like to commend and thank Mr. Twain Warren, who was our first and primary contact during the entire project. Twain is the epitome of excellent service, from initial consultation and contract, to completion of project. Twain consistently […]
Hi Twain, By the way, we are totally pleased with the new pool. Your company was fabulous to work with. I was amazed at how efficient the whole process was. Made our life easy.
I requested your name being Matthew’s boss because I wanted to send you an email to acknowledge the outstanding service I received from Matthew Bradshaw around mid September. As a new owner of an inground pool this August, everything to do with it is new to me and my family and it’s difficult after a […]
Good morning Jeremy, I am impressed at the efficient work Vic and his crew pumped out yesterday afternoon under that hot sun and so close to the end of the work day. Job well done!
We very much wanted to thank you for the fabulous job that you did overseeing our recent pool installation. During the “sale” portion of the project we appreciated your knowledge, professionalism and friendly communication skills and made this an easy and pleasurable experience. Once the pool installation began we were most impressed with your organizational […]
Our pool started construction on July 17th and we were swimming on Aug 2nd, with all of the stonework and landscaping completed. And all of this was being done through one of the hottest periods of the summer. UNBELIEVABLE.”
The two gentleman we had were very courteous and professional. The services exceeded my expectations! They even fixed the latch on my fence door so it closes properly! Thank you!
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
