Prior to our arrival, please ensure that the following is completed:
Pump down your sump well at least 48 hours prior to closing
Vacuum & clean your pool, and remove all debris prior to your closing
To ensure your pool water is chemically balanced, bring in a water sample 1 week prior to closing
Drop-in steps & sand bags must be removed prior to closing
Salt cell & cartridge filters should be cleaned and stored indoors. We can clean them for you at an additional cost
Ensure that all equipment, accessories & winter plugs are accessible for our crew
Partial Closings (mandatory for Etobcioke & Toronto area): Prior to our arrival to close your pool, please be aware you must lower your own pool water to winterization level (to the bottom of your returns) due to water discharge regulations. **If you do not reside in the Etobicoke/Toronto Area, and choose to schedule a partial closing, please note that the water must be drained in advance of our arrival.
Please note that the following is not included with your pool closing:
We do not winterize solar heating systems
We do not winterize Intex or Bestway type pools
We do not clean salt cells & cartridge filters
We do not place cells indoors
We do not remove drop-in step & sand bags
Vacuuming and/or chemically balancing the pool is not included
PLEASE NOTE THE FOLLOWING INFORMATION
A pool put to bed clean in the Fall is a clean pool in the Spring **Remember, it is normal for pools closed with a safety cover to open green due to the mesh design of the cover!
A pool cannot be closed with significant water in the sump well
Water left over the winter months that is not properly balanced can cause liner fading, wrinkles & staining issues
We are not responsible for winter covers coming out of track or loose from a water bag, or covers that cannot be properly secured on an Above Ground pool due to deck surround
Above Ground Pools Please monitor your pool during the winter months to ensure ice & snow are not creating issues with your pool structure or attached fixtures
Should any of the above-noted items or preparations not be completed prior to your appointment that are required to perform a successful closing, our team will need to return to complete the closing at a later date, and additional charges will apply.
Please note that we require at least 24 hours’ notice for any appointment cancellations or rescheduling. Appointments where access is restricted (for example, if gates are locked or the pool area is inaccessible) or cancellations made within 24 hours of the scheduled service may result in additional fees.
