Pump down your sump well 48 hrs in advance of opening (if you have one). If too much water is in the sump well, the opening cannot be completed
Ensure that any items that were left on site at closing that were taken in for the winter months are left out for our crew
NOT INCLUDED WITH YOUR POOL OPENING
We do not perform maintenance services such as cleaning/vacuuming the pool, or balancing water chemistry
We do not install drop-in stair units or diving boards
We do not clean salt cells and/or cartridge filters
We do not add water and algaecide to lock in cover barrels, this is the customers responsibility once the barrel is placed in the designated location by the homeowner
We do not lower the pool water level. If the water level in the pool reaches above operating level upon opening due to Mother Nature, it is the customers responsibility to drain the pool to operational level and maintain it.
IMPORTANT INFORMATION
As maintenance such as water balancing and vacuuming isn't included in our opening services, we recommend bringing in a water sample to your nearest store location once the water has been circulating for 24-48 hours for a free water test, and our water lab will advise you on the chemicals required to balance the water accordingly.
A pool cannot be opened with significant water in the sump well.
Water left over the winter months that is not properly balanced can cause liner fading, wrinkles, and staining issues.
If you have a salt system, an error code may be present until the water has reached a minimum of 75 degrees, the cell has been cleaned, and the water chemistry is balanced.
If a pool has experienced water loss over the winter, the amount of debris and water accumulated on the cover may, in some cases, make it unfeasible to properly pump off. In these situations, debris and water may enter the pool during cover removal. Pioneer Family Pools cannot be held responsible for this occurrence. This is comparable to situations where a hole or damage in the winter cover allows water and debris to pass into the pool.
Please note that we require at least 24 hours’ notice for any appointment cancellations or rescheduling. Appointments where access is restricted (for example, if gates are locked or the pool area is inaccessible) or cancellations made within 24 hours of the scheduled service may result in additional fees.
